i am a uhaul customer as you can see recents , today i rented the 10 ft van , your rep told me that i have to return with same fuel guage setting witch was 3/4 tank acording to his reading , when i drove it away 2 miles uproad { yes i failed to look at the fuel gauge before i left as i was in a hurry as 3 other people were waiting on me to show with this truck} so again approx 2 miles toward my destination noticed the fuel guage did not read 3/4 tank it was actually reading next nocthe lower , in between 1/2 and 3/4 , so i put 12 miles on this rental and returned it within 3 hours, i am sure this model truck gets at 10 mpg at leased as i did not carry any weight for 6 miles , anyway i believe i spent $8 more gas to make the rep happy with returning the unit with 3/4 tank which i did not have when i took the truck, thats my beef, thanx and furthermore the vehicle needs an alignment as it pulls moderately to the right, thats either poor maintanance or nobody has reported it to to uhaul ok that s it , thanx
Leo B
Seaward Oil Inc
(U-Haul Neighborhood Dealer)
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One-Way and In-Town® Rentals in Ventura, CA 93001
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I don't know it was a gas station location.
PAUL BSo helpful
Christian YAgent seems to be obligated to help me return my rental truck. She was very abrupt with her responses and made me feel as if my rental return was a burden.
JEFFERY CI requested a pick up in Santa Barbara. It kicked me over to pick up in Ventura then they want to charge me mileage to and from my original destination. Your company values are trash because of that. I had a blow fuse for a trailer at another location and instead of checking the box you tried to upscale me New cables thus forcing me to get a truck. So if you can go with another company one who isn’t going to try and rip you for every penny with poor customer service
Martinez S