Customer Reviews for Pak Mail
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Pak Mail
have larger uhaul signs to let people know where the location is within the shopping center
The employees at the store were awesome!
great, only positive feedback
Great customer service - easy pick up and drop off
Thank you for your help. Great
Convenient location, helpful & friendly staff, no fuss experience. Happy customer.
The trailer I rented had light issues and heated up the connection on my vehicle and caused some damage. Spent total of three hours waiting to complete repair on side of road. Had wife and two dogs in vehicle New Year's Eve made us very late and missed spending time with family.
Only issue i had was finding a parking spot for the big truck upon after hour return. Aside from that everything was great.
Horrible rental experience. They rented me a truck that had transmission problems. Got stuck in traffic several times. also gave a padlock key that didn't work. called UHAUL roadside assistance after hours and they sent someone to try and fix the truck and cut advised to cut the padlock.
I was only able to complete less than 40% of my actually move.
Worst part is when I called to advise Pak Mail of this situation, I was met by this unpleasant rude lady that did not even bother to offer a single word of apology for the inconvenience I went through. She even wanted to charge my card for more miles. Made me feel like I made whole thing up despite the fact that UHAUL mechanic tried to fix the truck and could not. the customer service is terrible and will suggest trying other locations with nicer more polite people nearby.
The equipment I was restricted to made my job very tedious and painful as I suffer back problems and being forced to stupe to load the this trailer tripled my estimated time on site at both ends. My truck has easily handled heavier trailers in the past. A unit with a taller interior would have not have been much more weight and would have feceliatated the loading and unloading greatly.