Customer Reviews for AJ's Boat RV Mini Storage
(U-Haul Neighborhood Dealer)

369 reviews

12035 N SH 289   Pottsboro, TX 75076
(North of Brookeshire's on N SH 289)

(903) 419-2320

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(903) 419-2320

12035 N SH 289
Pottsboro, TX 75076
(North of Brookeshire's on N SH 289)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Hannah S. 
Rating:
5.0

Customer did not leave a comment.

James O. 
Rating:
5.0

Customer did not leave a comment.

Wayne C. 
Rating:
2.0

The location was not open they closed at 12 pm and when I called they told me to just drop it off on the grassy area.

CURTIS T. 
Rating:
5.0

She took the phone call even after the location is closed on Saturday. Helped me. She is good.

Soma K. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Very good. Thanks

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Outstanding customer service! Best U-Haul experience I've ever had! The manager is top notch!

Christopher P. 
Rating:
4.0

Get your website so it actually show the inventory correctly. It's junk right now.

Roy W. 
Rating:
4.0

Smaller location, but you get the best service. The manager was awesome, communicated well, explained everything, and answered all my questions.

Jayd Y. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

She went above and beyond to make my rental easier

Mark W. 
Rating:
5.0

Lady at the office was super nice and helpful

ALAN H. 
Rating:
5.0

Customer did not leave a comment.

Lowell H. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Great customer service.

William W. 
Rating:
5.0

We reserved a 15 ft bit really needed a 20 ft. When we went to pick up the truck, a 20 ft had just gotten returned & Julie got us right in it. She was so helpful. These are the cleanest trucks I have rented.

Stacey R. 
Rating:
5.0

Great Service

karl L. 
Rating:
5.0

Great service

KARL L. 
Rating:
4.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Y'all have a really good lady working there , she's always helpful and does not mess around she always gets me in and out fast as possible ! She's a keeper for sure

RONALD S. 
Rating:
4.0

Customer did not leave a comment.

Barry R. 
Rating:
5.0

Customer did not leave a comment.

Ralph N. 
Rating:
5.0

Julie is awesome- took great care of us!

Ross R. 
Rating:
5.0

My only issue was with the automated return system via the UHaul app. I returned this on Saturday around 2pm. However, when I would upload the picture of the odometer and fuel gauge, then hit continue, it would say I need to upload the odometer and fuel gauge pictures again and again and again. Tried to call customer service but the wait was 15 to 30 minutes. I finally got frustrated after 30 minutes of trying, locked the truck, and put the keys in the drop box.

Todd B. 
Rating:
5.0

Julie was the best rental agent! In our emergency situation, she extended our rental for another day with no issue. The truck was clean & ran great. We will be repeat customers!

Stacey R. 
Rating:
5.0

Awesome!

Jessica J.  |  Overall Experience 
Rating:
5.0

The lady running the pottsboro location is the greatest most fair person I have ever had the pleasure to deal with ! Love her

RONALD S. 
Rating:
5.0

Customer did not leave a comment.

NEVIN M. 
Rating:
5.0

Excellent customer service!

ANDREEN J. 
Rating:
4.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Customer did not leave a comment.

LEESA M. 
Rating:
5.0

This was the absolute best rental experience that I have had with any uhaul place. They were friendly, the truck was extremely clean, they worked with us on our time & even extended it when we needed. The staff was amazing. Would definitely recommend this place & use it again!

Stacey R. 
Rating:
5.0

Customer did not leave a comment.

Graysha A. 
Rating:
4.0

Dropped off after closing. Place was not well lit and off a busy road. Not enough room to turn around a 26ft truck once committed to turning in.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

JAYD Y. 
Rating:
5.0

The return of the U-Haul was quick and very easy.

Calvin K. 
Rating:
5.0

Excellent communication from management to relay information for turning in vehicle.

Freddy G. 
Rating:
5.0

Customer did not leave a comment.

EUGENE G. 
Rating:
4.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

Service excellent at pickup and drop off. Recommend communicating braked trailers are hitched and unhitched at UHaul sites only. Thanks!

sheryl M. 
Rating:
5.0

Customer did not leave a comment.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

LANNY RAY G. 
Rating:
5.0

Richard is friendly and helpful. Excellent service every time.

Jeffery S. 
Rating:
5.0

The U Haul computer system was slow and then went down. The location had to call someone twice! Happens everytime I try to rent from you!

Sidney L. 
Rating:
5.0

Very nice and helpful.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Very friendly and was easy to drop off. Great experience.

JEFFERY ALAN S. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

All good

WILLIAM EARL JR H. 
Rating:
3.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER Y. 
Rating:
3.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

FLOYD L. 
Rating:
5.0

Customer did not leave a comment.

LUTZ H. 
Rating:
4.0

Manager at location was great. Helped me hook up and unhook car dolly. Was very polite and nice. Only issue I had was, nothing was required to do, to show dolly was returned to location. Not for sure how your policy is or works for that but everything else was great. Thank you very much.

JOHN F. 
Rating:
5.0

Ready to help as soon as I pulled into the parking lot. Very quick and easy process!

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

Customer did not leave a comment.

Angela G. 
Rating:
5.0

Customer did not leave a comment.

MARK F. 
Rating:
1.0

The customer service was horrible. The rental clerk wouldn't help to find a drop off location closer to my destination. He told me to google it and figure it out.

RYAN F. 
Rating:
5.0

Sun fizzer was broke, floor was dirty, the truck appeared to have something loose underneath like if shocks were going out. The gas meter showed between 1/4 and 1/2 of gas in it. I was told if I brought it back with a 1/4 tank of gas it would be ok. I brought it back with the same amount that was in it when I left and they charged me for putting gas back in it. The clerk that was dealing with me on renting the U-Haul was a very nice, professional, and courteous person. He was very pleasant to work with.

NADE A. 
Rating:
5.0

Manager was great. really made it simple.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Very friendly!

BRADLY F. 
Rating:
5.0

The man who helped me was awesome. Thank you!

Stephanie J. 
Rating:
5.0

Not a thing. Richard Norman always takes care of me in quick and courteous manner every time I rent a vehicle or trailer from him. Great employee!

PHILLIP S. 
Rating:
5.0

Manager was very professional and knew what he was doing. I will use this location in the g ft I tire. Jim Gilmore

JAMES G. 
Rating:
3.0

The cab in the Uhaul truck had food debris, trash and dirt on the floor.....but on a 2 hour rental, I did not care. I rented this truck to unload a Ubox, because home delivery was not available thru Uhaul. The AC worked really well, so that was something positive. I did verbally decline Uhaul's Safe Move insurance coverage with the agent where I rented, yet I was charged $14 for coverage. After the 3 day delay in my Uhaul Ubox arrival, I just wanted to be done with all things Uhaul, so I did not argue the charge after the fact. Advice: If you are truly needing the cheapest means of moving, this will hopefully work....eventually. Do not expect your stuff to arrive on the “guaranteed” delivery date. And read the fine print in all documents before you sign them. I would only use Uhaul again if there where no other options. .

LINDA M. 
Rating:
5.0

Went exactly like it should

EDWARD F. 
Rating:
3.0

Drop off lication was 40 minutes away. There were closer drop offs. Was given 2 drop off times and was charged a late fee.

Rebecca C. 
Rating:
5.0

Customer did not leave a comment.

Kevin T. 
Rating:
5.0

Drop off was easy. Although they were not open on a Sunday, I spoke with the attendant over the phone. His instructions were clear and helpful for our drop off.

Ernest S. 
Rating:
5.0

Customer did not leave a comment.

kenneth F. 
Rating:
5.0

very nice people and understanding

ANTON R. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Richard is always very friendly and courteous.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Customer did not leave a comment.

MICHEL P. 
Rating:
5.0

all was good

Ryan T. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

THE GENTLEMAN WAS A PLEASURE TO DEAL WITH ,VERY PROFESSIONAL . RONNIE SEXTON TANGLEWOOD RESORT PROPERTIES POTTSBORO TX 75076

RONALD S. 
Rating:
4.0

The manager, Richard, is a good man

GREGORY D. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS EDWARD D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP S. 
Rating:
5.0

Customer did not leave a comment.

Jessie S. 
Rating:
5.0

Richard was very nice and professional. Your return process is a joke!

milton J. 
Rating:
5.0

So very kind and polite. The store is easy to get in and out. Great service!

Donna B. 
Rating:
5.0

Customer did not leave a comment.

Kelli T. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

Sharon S. 
Rating:
5.0

The online reservation needs to be editable. The call in services were horrible. I was transferred to New York and we are in Texas after talking to 3 other people

Pottsboro I. 
Rating:
4.0

Customer did not leave a comment.

Amy D. 
Rating:
4.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Customer did not leave a comment.

charles L. 
Rating:
4.0

Customer did not leave a comment.

Betty T. 
Rating:
4.0

My overall experience was good. Brandi was very helpful and the facility is fairly easy to get into. My one complaint was the clean of the unit. Lots of dead bugs lining the edges of the unit. Had to

Lisa H.  |  Reservation 
Rating:
4.0

Facility contacted me less than 2 hours after trailer pickup to confirm. Gave me instructions for after hours delivery.

Privacy R.  |  First Impressions 
Rating:
5.0

The manager was extremely helpful and took great care of us

Privacy R.  |  First Impressions 
Rating:
5.0

Very friendly and quick

Privacy R.  |  First Impressions 
No reviews have been submitted for this location.

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