It took an hour for the lady to even figure out how to even input my information in the system. Then she put me under someone else's account that previously had my cell number of whom I DONT KNOW. I called and when I arrival I was quoted 19.95 but when I returned the truck told that it would be 29.95.and was not told about the secret fees.I asked should I put gas in the truck and was told no that they would do it then charged 50$ for gas. The lady tells me upon bringing the truck back that she was really just starting doing Uhaul for JPS and didn't really know what she was doing. I only went 14.3 miles 2 trips so I'm not dis agreeing with mileage but if I was told the other things I would have never rented the truck or If I was told that if didn't put gas in the truck I would be charged 50$ I would have put gas in the truck. My paycheck was 204$ and I have a child. So my experience was horrible and I feel like I was SWINDLED. VERY DISAPPOINTED â˜¹ï¸â˜¹ï¸â˜¹ï¸Raddura H.
Customer Reviews for JPS Ford
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing...fast and professional process...extension of rental was very easyElizabeth D.
My equipment was scheduled to be picked up 70 miles away from this location a week in advance. The day before pickup they called to inform me they didn't have my equipment and sent me here. Upon receiving the truck my Dollie's as previously ordered were not in the truck. I can understand being switched this location may not have had the additional equipment. Overall this U-Haul interaction as a whole has been upsetting.David P.
Samantha at JPS Ford location had awesome Customer Service. I would recommend this location to anyone.Lonnetta H.