Customer Reviews for Northway Exit 16 Self Storage LLC
(U-Haul Neighborhood Dealer)

28 reviews

163 Ballard Rd   Gansevoort, NY 12831

(518) 792-4746

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(518) 792-4746

163 Ballard Rd
Gansevoort, NY 12831

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dennis P. 
Rating:
5.0

Customer did not leave a comment.

NATHAN G. 
Rating:
4.0

I dropped off after closig

Randall D. 
Rating:
1.0

No one was there to give me my key. Was on the phone for 40 minutes and couldn't get any help.

Derek R. 
Rating:
1.0

Had to pick truck up in one location and the trailer from another. Driving cross country we needed to stop and get 3 trailer tires replaced because of steel wires showing. Very inconvenient but the repair shop was friendly and fast to get us going.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Terrie S. 
Rating:
4.0

Unattended drop via mobile app

Kevin B. 
Rating:
4.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

The hours posted online and in person said 9-5. We chose in person pick up but the doors were locked, lights off, and no one answering the phone. Had to call the 1-800 number to get them to switch to mobile pick up and when we dropped it off- no one was there still.

Jacques T. 
Rating:
1.0

Uhaul changed my pickup location without notifying me that equipment was unavailable, 1 day before pickup after reservation was made 1 month in advance. Uhaul was not accommodating when trying to find a solution, and told me that reservations are not guaranteed. They did not provide equipment as requested, forcing me to search for furniture dollies day of and ultimately purchase my own. Truck was as described but did have a leak in the roof that ruined a carpet. Overall, Uhaul employees at this location were friendly and tried to help, but this is a poorly organized network with systematic incompetence.

Rebecca M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAMF D. 
Rating:
4.0

Customer did not leave a comment.

TANISHATAMEKO B. 
Rating:
5.0

Customer did not leave a comment.

john C. 
Rating:
3.0

There was something wrong with the truck. It screeched and the faster you drove the more it screeched. There was no one at the pickup location and we needed to use the truck that day.

diane G. 
Rating:
5.0

Customer did not leave a comment.

Jane C. 
Rating:
5.0

the process could have been explained better at the time of setting up the rental I was never told that it was a ride share and was definitely not prepared to do all of the checking the truck out paperwork via the phone . Also your over the phone customer service was horrible ...

Howard G. 
Rating:
1.0

Very unclear where to park U-Haul trucks and could not find the key drop-box location.

Elizabeth W. 
Rating:
5.0

Customer did not leave a comment.

Diann V. 
Rating:
1.0

Guy was beyond rude. Never ever will use uhaul again!

SUZANNELORA G. 
Rating:
5.0

N/A

JOHN M. 
Rating:
5.0

Very professional personnel, friendly, knowledgeable.

Grace A. 
Rating:
5.0

The location itself was great and the man who worked there was very helpful but I was frustrated with UHaul for sending me further out of my way to this location (my pick-up location was changed the day before) and then adding another 45 minutes to my pick-up time by sending me to a different location (in the opposite direction) to get moving blankets and a dolly because they weren't available at this location.

Kathryn M. 
Rating:
5.0

After hours drop off

MATTHEW S. 
Rating:
5.0

Office closed but phoned staff member. Walked me thru returning process via phone. All worked out great.

Terence C. 
Rating:
5.0

Have a different method to contact a reference or make this an option before pick up.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY B. 
Rating:
5.0

Great new facility, conveniently located off the interstate!

Marie C. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
No reviews have been submitted for this location.

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