Customer Reviews for Pawn Daddy Storage
(U-Haul Neighborhood Dealer)

199 reviews

1694 Wilson Dam Rd   Muscle Shoals, AL 35661
(Next door to Souths Best BBQ)

(256) 320-2000

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/8/2022: Closed

Services at this Location:

Contact Us

(256) 320-2000

1694 Wilson Dam Rd
Muscle Shoals, AL 35661
(Next door to Souths Best BBQ)

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
Special Operating Hours
  • 8/8/2022: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

The process went by very smoothly

Carson B. 
Rating:
4.0

Customer did not leave a comment.

Alexandria W. 
Rating:
5.0

Customer did not leave a comment.

lynn M. 
Rating:
4.0

The customer service was great couldn't have been any better. The trailer I rented on the other hand was not in good shape first I couldn't hardly get the door up it would go so far and stop them once I got it up it wouldn't stay the cable on the right side was broke. I had to find a piece of wood to prop it up and while we was loading it came down twice once on my back and next on my shoulder it definitely needs to be fixed before someone really gets hurt. I definitely wouldn't rent this trailer again.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Ted L. 
Rating:
5.0

Customer did not leave a comment.

WANDA P. 
Rating:
5.0

Most helpful.

marshal P. 
Rating:
5.0

Customer did not leave a comment.

Tijuana C. 
Rating:
1.0

I was having issues using the app to return the trailer. U Haul kept putting me on 3 times for 15 minutes each. I never got a receipt and the person from the place I returned the trailer never called me as I was told when I finally talked to someone. Not a good experience returning the trailer.

TIMOTHY W. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS I. 
Rating:
5.0

Customer did not leave a comment.

Lynn L. 
Rating:
5.0

Customer did not leave a comment.

RODNEY J. 
Rating:
5.0

N/a

Doug R. 
Rating:
2.0

I received an email stating that the rental would be at the location we chose. When we got there, the place didn't have the rental. I never received an email stating that it would be at a different location. We called corporate, and they gave us the info on where the truck actually was. Better communication needed

Dale F. 
Rating:
5.0

Customer did not leave a comment.

kristi C. 
Rating:
5.0

Customer did not leave a comment.

Timothy W. 
Rating:
3.0

Customer did not leave a comment.

MICAH A. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

Rudena M. 
Rating:
5.0

Customer did not leave a comment.

john J. 
Rating:
5.0

The manager there was the best.

Mike F. 
Rating:
5.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Sharon T. 
Rating:
3.0

The customer service person was rude

DEBRA C. 
Rating:
5.0

Customer did not leave a comment.

RAJAN P. 
Rating:
4.0

Because of inclement weather, we were late picking up the UHaul and our reservation was canceled. It took quite a bit of time to get a representative on the phone and to get everything where we could pick up the truck. The truck we rented wasn't available and we had to rent a larger truck than what we wanted.

Russell W. 
Rating:
5.0

Brian, great job! Thanks.

Al G. 
Rating:
5.0

Customer did not leave a comment.

DANA D. 
Rating:
1.0

The owner was very rude and unprofessional.

Yachi B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY S. 
Rating:
5.0

Customer did not leave a comment.

BRENDAN L. 
Rating:
1.0

My experience was awful. The guy was rude, threw my license back at me when he was done getting my information, when I was done I was charged extra for mileage AFTER I tried to explain where I'd be traveling to and HE suggested he would guess. I would have rather known how much I'd be spending instead of being surprised. I would avoid renting a uhaul from this location.

TYRAH W. 
Rating:
5.0

Customer did not leave a comment.

DAVEY M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly H. 
Rating:
3.0

I BELIEVE THAT I WAS OVER CHARGED

BETTY K. 
Rating:
3.0

The proprietor, Brian, was kind, friendly and helpful. He made the process much easier and efficient. Many thanks to Brian.

FRED J. 
Rating:
4.0

Fire the bitch at the 6ty ave store in Decatur

JODY P. 
Rating:
5.0

Brian is great to deal with, no worries at all

THOMAS C. 
Rating:
1.0

U haul tried billing me for fuel they said it didn't have as much as when I picked it up but on further checking it had over thr amount needed

DOROTHY I. 
Rating:
5.0

Nothing

Tracy H. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Awesome people to do business with

Jose C. 
Rating:
5.0

Brian was very knowledgeable and helpful.

Gordon H. 
Rating:
5.0

Customer service was great! Everything went smoothly & will definitely use this location again if needed!

KAYLA W. 
Rating:
3.0

N/A

MITCHELL H. 
Rating:
5.0

Customer did not leave a comment.

BARRY B. 
Rating:
4.0

Customer did not leave a comment.

DACODA B. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Eva S. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

the gas was never on 3/8 of the tank so why am I overcharged for this bill and we only went 25 mile

CARL W. 
Rating:
2.0

The owner of establishment is very rude and disrespectful.

Bryan P. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
3.0

We arranged to pick up the truck several days in advance and then confirmed the day before. Since we would be picking up the truck when the facility was closed, it was important that everything be correct. As part of our order, we were to be provided with two dozen blankets. The blankets were not provided and we were required to drive across town to another U-Haul facility to pick them up.

Bradford B. 
Rating:
1.0

Make sure no one rents anything from Pawn Daddy!!!!

LORI B. 
Rating:
4.0

Customer did not leave a comment.

Denise K. 
Rating:
3.0

Customer did not leave a comment.

Denise K. 
Rating:
5.0

Customer did not leave a comment.

CARL W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

JUAN M. 
Rating:
5.0

Great pick up experience!

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

RICKEY S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
3.0

The location was adequate. No extra kudos for service or quality of location. Attendant did not even go out to look at the truck.

Debra E. 
Rating:
5.0

Customer did not leave a comment.

Ashley V. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Ramon S. 
Rating:
1.0

Guy more interested in his pawn shop biz rather than uhaul, every question i asked he had to call jeremy which is regional man from what he told me. He just was kind of joke Place where dropped off was great. That guy was on top of it

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Debbie N. 
Rating:
5.0

appreciate the helpfullness of ms. Cash gping upon her position to get the un resolved ctefit in Foley not taken care of .

Merida H. 
Rating:
5.0

Customer did not leave a comment.

SABRINA D. 
Rating:
5.0

Brian was very helpful in caring for our needs. Thanks.

RANDALL B. 
Rating:
5.0

Very friendly and helpful!

Brian S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

CRISTAL R. 
Rating:
5.0

Greatest experience I have had with a company representative and U haul.

JAMES C. 
Rating:
5.0

TRUCK WAS READY, CLEAN, READY TO GO. LOCATION IS CONVENIENT SINCE IT IS ON MAJOR ROAD IN MUSCLE SHOALS, EASY ACCESS TO WILSON DAM ROAD.

MICHAEL S. 
Rating:
5.0

No comment.

KAREN F. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN T. 
Rating:
1.0

Customer Service was extremely rude and used fowl language when we encountered a problem with needing the truck longer. We were first told it was no problem and that as long as we had the truck back by morning it was all good. We fully understood that there would be extra charges and was very willing to pay. The customer service person from this location harassed us with phone calls stating he needed the truck sooner. We were hurrying the best we could but was having trouble keeping on task from the SEVERAL rude text, voice-mail, and phone calls we were getting from this person. We were exhausted from moving and did our best. We finally were able to get the truck in about 11pm. I would NEVER recommend this place to anyone.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Hollie P. 
Rating:
5.0

Great customer service and helpful in supplying information

Raul V. 
Rating:
1.0

The cab stuck inside and to much play in the steering wheel

Dan S. 
Rating:
5.0

Customer did not leave a comment.

Jody L. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
5.0

Customer did not leave a comment.

Doug S. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Buddy W. 
Rating:
5.0

Customer did not leave a comment.

CURTIS H. 
Rating:
5.0

Customer did not leave a comment.

TERESIA J. 
Rating:
1.0

Customer did not leave a comment.

JULIO L. 
Rating:
3.0

Lower Rates...

DANNY B. 
Rating:
5.0

I would say that you'll just about have all the right bases covered

David C. 
Rating:
4.0

Customer did not leave a comment.

ROCKY S. 
Rating:
5.0

Good service....very smooth transaction

JIM P. 
Rating:
3.0

Customer did not leave a comment.

JOHNNY N. 
Rating:
5.0

Customer did not leave a comment.

Paula S. 
No reviews have been submitted for this location.

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