Customer Reviews for Snyders Mechanic Shop Collectables & More
(U-Haul Neighborhood Dealer)

140 reviews

14576 Old Hwy 49   Gulfport, MS 39503

(228) 206-7186

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 8/7/2022 - 9/5/2022: Closed

Services at this Location:

Contact Us

(228) 206-7186

14576 Old Hwy 49
Gulfport, MS 39503

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 10 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 8/7/2022 - 9/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had reserved a 15 ft truck at a closer location at time of pick up they didn't have it so they sent me to above address which was 10 more miles away so that's like twenty miles on truck from pickup to take back those mikes I wasn't expecting but other that that the employees at the above address were great

Walter M. 
Rating:
2.0

This location was crowded with parked cars with limited space for a 6x12 trailer drop off. I had to back it in to small area... Also, the location is adjacent to a high traffic thru way (with semi trucks) making entry and parking a challenge.

Tydus H. 
Rating:
5.0

Snyders was good. My rental was supposed to be in Gulfport. I went to Pass Rd. Location the week before I was going to move for prices and information. Returned the day. The guy said my rental was in the system and I was all set. Went on Saturday the 7th to get my covered trailer and I was not in the system. That guy didn't know what the eff he was doing. Thank God Katrina found me a trailer but I had to go 30 miles round trip. That dumbass guy from the week before should be fired!!!!

Mary S. 
Rating:
5.0

Customer did not leave a comment.

Katie K. 
Rating:
4.0

I elected to NOT purchase the “safe tow” coverage, when I opened up my emailed receipt I was charged $30 for coverage I did not want or need. How does that happen?

Mitchell S. 
Rating:
5.0

The original location I had put the reservation in at gave away my U-Haul because I didn't pick it up at 9am and then proceeded to change her story multiple times. When asked again where my UHaul was she said it never showed up. Please teach customer service because apparently, she doesn't have a clue on how to handle a customer and may need to be put in the back cleaning the trucks when a customer returns it. Original Pick-up Location: 13102 Hwy 49 Gulfport, MS 39503 PLEASE SEND HER TO TRAINING!!! SNYDERS WAS EXCELLENT AND CALLED THE REGIONAL MANAGER AND FOUND ME A U HAUL. I WOULD HIGHLY RECCOMEND THIS LOCATION. GREAT PERSONNEL AND THEY CARE ABOUT THE CUSTOMER!!!!

Ben P. 
Rating:
5.0

Equipment should be taken out of service and repaired. Right Tail light assembly, left tie-down ratchet, and all four tires need to be inspected and upgraded.

GARY J. 
Rating:
3.0

Customer did not leave a comment.

sonya T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Terry Knope K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Everything was great I wouldn't change it

Alvin D. 
Rating:
1.0

No computer on site. Owner was not there and the worker had to call someone off site to get them to email the contract. Stone Age!

Joey B. 
Rating:
4.0

Customer did not leave a comment.

JOHN E. 
Rating:
5.0

Customer did not leave a comment.

Nicholas V. 
Rating:
5.0

.

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

RAY D. 
Rating:
3.0

The person should had know better the policies of pick up and return process. I wasnt aware of the mobile return steps, but the manager told me just drop the keys in the return box.Overall U-haul is a great company!

dan C. 
Rating:
5.0

Great help at this remote location, was close to home and convenient.

Donna P. 
Rating:
3.0

It's a drop off location at a garage. The guy was very nice, but definitely being a small garage was a bit different experience.

Miguel R. 
Rating:
5.0

Customer did not leave a comment.

Steve G. 
Rating:
5.0

Easy pick up and convenient drop off! Great moving experience with Uhaul!

Semmie B. 
Rating:
5.0

Owner very helpful and friendly!

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Marcy W. 
Rating:
4.0

Customer did not leave a comment.

Brian M. 
Rating:
2.0

Customer did not leave a comment.

Angela C. 
Rating:
5.0

Customer did not leave a comment.

Susan T. 
Rating:
1.0

My son picked up tow dolly for me and experience was totally inappropriate, with the owner who was rude, foul mouthed, complaining about personal issues and less than helpful. So much so that my son hooked up dolly and went to a gas station under awning (it was storming/pouring rain and "agent" expected my son to stand out in that storm to hookup dolly himself) to complete and check hookup because your "agent"was so oppressively rude, crude and obnoxious. Shame on UHAUL for allowing the horrible experience as it reflected VERY poorly on UHAUL. In addition, I was charged an additional $30.00 for some kind of "safe tow" which I was neither told about nor certainly did not approve..... I am owed that $30.00, and expect that FULL refund to display on my credit card statement immediately. Further, I would expect UHAUL to adequately screen their agents/dealers in the future.

joAnn M. 
Rating:
5.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Aubrey G. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

If your looking to rent equipment from this place, you will not only get great service, but he has some collectibles that might interest a customer as well.

Gerard A. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Customer did not leave a comment.

NICOLE B. 
Rating:
5.0

Customer did not leave a comment.

Linda S. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
5.0

Great service. He even hooked up the trailer and verified all lights worked.

Lloyd H. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
1.0

Wasn't at the location was told to drive to his new place

LEVI D. 
Rating:
1.0

Customer did not leave a comment.

jonathan G. 
Rating:
3.0

They had the mileage wrong on the truck and we got charged for when we dropped off

Christopher C. 
Rating:
1.0

First off I requested my pick-up time to be 7 AM. No one was there when I arrived. I never received confirmation with the code to access the vehicle. The guy was not in the specified location until 10:22 AM. You charged me for two days of the truck when I only had it for one. I would NEVER, EVER recommend anybody to use your vehicles. Worst experience ever!

lynda L. 
Rating:
5.0

Mr Snyder was very nice and helpful, Great customer service.

Stella L. 
Rating:
5.0

Customer did not leave a comment.

charlotte A. 
Rating:
5.0

Ben was excellent to us in his shop was nice and tidy I would definitely go there again

Clint C. 
Rating:
4.0

Customer did not leave a comment.

ashley B. 
Rating:
4.0

Customer did not leave a comment.

Ronald G. 
Rating:
3.0

The front store at the address was closed and locked. I drove away to go find another drop off. As I was driving I saw another business with the same name as the address I was previously given. I went in to inquire and a woman sitting on a sofa told me he would be back in a little while. After a short while the lady said I guess I will call him for you. She chatted with him on the phone hung up and then told me to go to over back to the business address But go to the back of the business as there is a Mechanics shop back there. It's on a different road. Then the man came out and told me to pull around to the front of the business and he would unhitch the trailer. He was friendly and completed the task.

NYRA L. 
Rating:
5.0

The Uhaul Website directed me to two locations to finding a 26 ft truck. I was able to make reservations on trucks that were not available. Very confusing and difficult. After we found a truck everything was great!

Kristopher C. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

Charles L. 
Rating:
3.0

Hard to get in and out of. Owner was rude at first, than seemed ok. For us, it would be easier to drive 10 mins to another location

Jessica L. 
Rating:
2.0

The attendant hooked up the trailer to my truck. He did not tighten the hand-wheel on the hitch. When I drove my car onto the trailer, the front of the trailer raised up and banged into the back of my truck, damaging my tail-gate, bumper cover and rearview camera. Before hooking up the attendant removed the hitch-ball because I had the wrong size and put the right size on. He left my stabilizer bar hitch/plate on the bumper and it was lost. I had purchased the "SafeTow" insurance and have filed a claim with them. The claim # is 00897288-2017.

David B. 
Rating:
3.0

Their internet issues delayed the check-in process, but they were a nice customer service oriented business. One blanket stunk up the truck and the appliance dolly had a small crack in the plastic protective covering.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

AL H. 
Rating:
5.0

Customer did not leave a comment.

Clarence L. 
Rating:
5.0

Ben at Snyder's was very courteous and helped get a partial credit for the returned trailer. If you are looking to ten U-Haul equipment, PLEASE go to Snyder's.

shirley E. 
Rating:
5.0

Customer did not leave a comment.

Billy J. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
2.0

I prepaid in order to expedite the pickup process. The gentlemen could not get the computer to go through and after about 30 minutes of trying he finally called someone over phone who processed the pickup and emailed me my receipt. When I got the email the drop off location was NOT what was agreed upon at the pickup location and I COULD NOT change it and had to go far out of my way to deliver the trailer to the drop-off location. Furthermore, unless I had showed the pickup location on my IPHONE my credit card statement showing that I had already paid they would not have let me take the trailer without paying AGAIN for it because they had NEVER HEARD of anybody paying in advance. I wasted about 45 minutes of my time there when I specifically did everything on line up front to avoid being delayed. Very unpleasant pickup experience. The equipment did great however.

Randy H. 
Rating:
3.0

I had to go to a different store to pick up the trailer because my reservation was wrong. The trailer was missing straps. I had to buy my own. The tires were bare. I blew one enroute to my location.

Josh K. 
Rating:
5.0

Customer did not leave a comment.

lisa A. 
Rating:
5.0

Had a tire blowout putting a spare on these car hauler's would be very helpful. Have a locked tire so customers could access if needed when renting

JAMEEL B. 
Rating:
5.0

Customer did not leave a comment.

christopher B. 
Rating:
5.0

Customer did not leave a comment.

CHERYL K. 
Rating:
5.0

Excellent customer service. Made it a very easy turn in process.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Carol S. 
Rating:
5.0

STAFF WAS AWESOME!!

tiffany B. 
Rating:
5.0

Great customer service!

lorena M. 
Rating:
4.0

Customer did not leave a comment.

Kurt K. 
Rating:
5.0

Customer did not leave a comment.

Randall P. 
Rating:
1.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

it was handled very professional thanks

BARBARA T. 
Rating:
4.0

The location & staff were excellent. However, this rental experience was a nightmare. First, I was reassigned a pickup location that was about 15 miles (each way) in the opposite direction in which I was traveling. Second, the reassigned location did not have an appliance dolly (which I specifically asked the Uhaul rep & was told there was one available). So, I then had to call Uhaul again for them to find one in my area. Needless to say I got behind schedule due to inconveniences caused by Uhaul. I am not very happy!!!

christy S. 
Rating:
5.0

More than helpful,

Tim H. 
Rating:
5.0

Customer did not leave a comment.

RHONDA H. 
Rating:
4.0

Customer did not leave a comment.

BUZ P. 
Rating:
3.0

I liked the after hours drop off.

daniel B. 
Rating:
3.0

This location was not equipped to handle all types of credit cards.

EVELYN C M. 
Rating:
5.0

Customer did not leave a comment.

cecil S. 
Rating:
4.0

Customer did not leave a comment.

francisco P. 
Rating:
5.0

Will recommend and use them again!

Dennis M. 
Rating:
5.0

Mr. Snyder is customer focused. Please ensure he gets the credit for the rental versus the folks down the road who took our reservation. They didn't show but Snyder's did a fantastic job in picking up their slack!

Clarence L. 
Rating:
5.0

Customer did not leave a comment.

Allison C. 
Rating:
5.0

Customer did not leave a comment.

Jordan G. 
Rating:
5.0

Ben was very nice! Very quick to drop-off to!!!

Molly D. 
Rating:
5.0

N/A

Daryl K. 
Rating:
5.0

The people here are very friendly and nice.

penny V. 
Rating:
4.0

Every thing was fine nothing need inproved

ronald B. 
Rating:
5.0

Customer did not leave a comment.

robert R. 
Rating:
5.0

Customer did not leave a comment.

GLENN D. 
Rating:
5.0

GOOD SERVICE

DAVID W. 
Rating:
1.0

No one was there to sign out the unit to me. Had to do it by phone. Having to give your credit card number and security code over the phone is bad business.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

NORA K. 
Rating:
5.0

Excellent Customer Service. Nothing to improve.

gene M. 
Rating:
5.0

Customer did not leave a comment.

Vince V. 
Rating:
5.0

Customer did not leave a comment.

Truong V. 
No reviews have been submitted for this location.

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