Very nice & efficientKevin C.
Customer Reviews for U-Haul Moving & Storage at VCU
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy reservation and pick up. All staff was very helpful.Lisa S.
Customer did not leave a comment.Neal P.
Customer did not leave a comment.ROBIN M.
Customer did not leave a comment.millicent F.
See aboveJames B.
Customer did not leave a comment.Sara B. | Overall Experience
I feel there are a lot of quirks with the timing of the entry into the elevator And how it works to call the designated floor when going to the second floor.Patrick M. | Overall Experience
Customer did not leave a comment.Mark M.
Customer did not leave a comment.George A.
Customer did not leave a comment.Crissy R.
The experience was an excellent one. Everything worked out for me.Sam P.
Customer did not leave a comment.Matthew T.
Nothing to improve. Staff was helpful, friendly and efficient.Julia M.
It is completely unprofessional, careless, and they don't care for the customer. Beside the fact that I was giving a truck that should never be on the road, I was sent text threats by the store management. The truck had a huge dent on the right side, it was completely out of alignment, the transmission stalls while I was driving, and it had old windshield wipers. I contacted the store to discuss dropping the truck at the nearest Uhaul location because Richmond had a flash flood warning, and I felt very unsafe to drive in such a condition, and as soon as I hung up with the store, I received a text threat from the store, saying â€œIf that truck isn't returned tonight I'll be sure to report it stolen first thing in the morningâ€. This is completely an ethical, and a very dangerous way to treat your customers. Forcing your customers to endanger, and put their lives at risk, is a very nasty practice, and can easily result in legal actions. I expect UHaul to take responsibility for this. Customer's safety, should always be your number one priority.Islam H.
Customer did not leave a comment.Amanda M. | Overall Experience
Customer did not leave a comment.Lavita J.
Customer did not leave a comment.DANIEL K.
In the recent week, U-Haul has helped me though a Murphy's Law of a move. good prices, lots of resources, convenient location, and Great Staff ! Thanks very much !Laura P.
Customer did not leave a comment.Dawn W.
Customer did not leave a comment.Christine B.
I filled the tank a quarter full but was charged for being one tick under.Thomas Y.
Office workers were very nice. Storage facility was difficult to physically access and store belongings in.Robert D. | Overall Experience
Customer did not leave a comment.Acacia W.
Nothing to suggest -- it was a great location for us since we were only a few miles from both move-out and move-in. Staff were friendly, professional and easy to work with.Daniel S.
Customer did not leave a comment.MaShanna G.
Customer did not leave a comment.Nancy N.
The Lombardy Street location was nice. Only one thing: The gentleman that help us said, "To drop off the rental, follow the yellow painted arrows until you come to a Stop sign." We saw no Stop sign.Craig J.
They gave away my initial order, then ended up giving me a death trap that had no catalytic converter or right hand side wing mirror that was 5ft shorter than the truck I orderedKeir W.
Customer did not leave a comment.Robert A.
I utilize the app and I plan to arrival at the facility I uploaded my photo I uploaded my copy of my driver's license however the app kept sending me back to the beginning starting over several times to the point where the team member told me that I'm it's faster to go inside and deal with customer service directly. I was hoping that the app would expedite things however that wasn't the case today. I'm pleased to announce that my rental of the vehicle today went well and as a surprise while I was cleaning up I found a key to another vehicle # 8571 underneath the seat. I placed it in the lock box key drop off at the door of the Lombardy U-Haul VCU. As a reward I would like to have a nice steak dinner at Ruth's Chris lol, complimented with a lobster tail for finding such a vital element of your operation as a key to a truck. I'm sure locksmith would have been happier if they were called however after doing business with you for many years had decided to drop it in the box and take the steak dinner :) .PHILLIPE B.
Customer did not leave a comment.Conney B. | Overall Experience
Customer did not leave a comment.Dion W.
Customer did not leave a comment.Tyreka S. | First Impressions
Please make sure when giving the pickup location and time it's well enough in advance to make sure the proper arrangements can be made. And things shouldn't change the day before a move. It can cause a mass inconvenience.raven J.
Customer did not leave a comment.thomas C.
Customer did not leave a comment.STEVEN M. | Overall Experience
Customer did not leave a comment.Ricardo G.
I arrived 30 minutes late for my reservation that I made online. I had already been kicked out of the que and had to wait in line to get it resolved. Everyone was great, but I was disappointed about the online experience and pick up process.Andy S.
The young men who work helping folk on the outside of the facility were all super helpful, patient and attentive!Hope E.
Everything was excellent associate that helped me was knowledgeable and very good. A win for U HallNathan H.
I rent a van regularly at this location. They always have my van ready to go and they are always friendly and helpful.Ellen S.
Customer did not leave a comment.Mason C.
Didn't answer the phone for 30 minutes but i finally got some help. overall a 6/10nathan P.
Customer did not leave a comment.Valerie P.
Customer did not leave a comment.Heather M.
Customer did not leave a comment.Kelly R.
Customer did not leave a comment.Cheryl H.
Got the keys and went to go inspect the truck but couldn't walk entirely around as the truck behind mine was impaled in to the back of my rental's bumper. Pulled out of the lot to inspect the bed of the truck and there were piles of broken glass, some loose screws, and dirts throughout. I called to notify the staff and they said I could choose between swapping the truck or $50 off my rental if wanted to sweep out the bed for them. I chose the latter and went on with my move. Upon returning the truck, I was told that no one had authorized that discount and that I wasn't going to get that money back. Staff had a careless attitude and were dismissive. I highly recommend using a different moving service if possible.Joseph M.
The web browser application for turning in the rental after hours is glitchy. As a result, you may be unable to do self turn in and will have to pay an additional $20 service fee since it crashes 9 times as you're trying to use it.Konradas P.
Customer did not leave a comment.Gene P.
I never leave reviews but this one douche flute that works for this uhaul pick up... The whole process was great until I spoke with someone who called me an hour after picking up the truck telling me that I needed to return the truck because I was given the wrong vehicle(which was scheduled for another move the following day). Unfortunately I couldn't take any return options because the movers had began to fill the truck and would not repeat the process for free. After a few pointless minutes going back and forth with me explaining why i couldn't bring the truck, the associate stated I would be charged for both mine and someone else's reservation. I told him he couldn't do that so I'd for sure go above him, where he replied, " Well I'm corporate so I'd like to see you try". I never was charged : )Marianny D.
Customer did not leave a comment.Michael L.
Customer did not leave a comment.Tom B.
You should mention prior to someone moving there that you may get a upstairs storage room.Gaurang P. | Overall Experience
Keep up the good workLisa M.
Customer did not leave a comment.MICHAEL S.
Oil light on at pickup. Air conditioning did not work 5+ hours in 100 temps. Otherwise truck functioned great and was clean.Jason G.
Service was great! Had an issue with the van - the A/C worked when I picked it up on 7/17 but not when I started it the morning of 7/18 and did not have time to exchange the van.Leslie N.
It was so quick, I blinked and I was gone from the drop off.Bruce G.
Customer service was excellent. Friendly, fast, accurate and responsive. Great crew! Seamless check-in!Stephen C.
2nd time trying self service pickup. Close, but got hung up on the second form of id requirement. Providing a contact number caused enough of a delay that I went into the office to complete the checkout. Since I had already started the self service process, the agent discovered halfway through that she had to start over. Took an hour to get my rental, which is not exactly what you're selling with self service. Still had time to move, so worked out k.Paul V.
The app is absolutely terrible. The whole procedure is incredibly un intuitive. I park at the desk, then walk to the truck, then after I find the truck I have to walk back to the desk where I started. I told the people at the front desk, they were just like â€œoh yeah, the process is backyardsâ€.Raphael W.
Positive comment - check in process was very efficient.William C.
Customer did not leave a comment.Edmund B.
Customer did not leave a comment.Mark U.
We didn't get an inspection done but was told that because we have a Ford Truck we didn't need one, and although somewhat true, I still wanted an inspection done, and as well we felt very rushed with getting the equipment into the trailer, but the front desk was very wonderful. Just glad although we were rushed everything was accounted for and setup correctly, but just worried for future customers if that may not always be the case.Jonah S.
Staff were excellent. Very friendly, speedy and professional. Would recommendAmber W. | Overall Experience
Customer did not leave a comment.Barbara B.
Customer did not leave a comment.John S.
Customer did not leave a comment.Ann P. | Overall Experience
Customer did not leave a comment.CHRISTAL B.
Customer did not leave a comment.Scot F.
Customer did not leave a comment.Tilik N.
Reservation wasn't ready. Was on hold for 45min and got a truck but no moving equipment.Ian K.
Customer did not leave a comment.Phyllis C.
The staff member I dealt with at this location was extremely helpful and friendly! Very clean and organized facility.Jacob M.
Customer did not leave a comment.Anthony I.
Customer did not leave a comment.Tasoma W.
Very friendly and professional customer service!LaToya A.
Customer did not leave a comment.JONATHAN BUTLER P.
My experience was greatalana S.
Customer did not leave a comment.Grady B.
My uhaul was given away because I was late to pick it up. I had to wait an extra two hours for a uhaul on an already stressful day of moving. I get it from a business aspect, however I had rented it for a certain number of hours and I should have been contacted before giving it away. Plus, there were at least 4 uhauls on the property matching what I needed that stayed there the entire day. I could have been offered another truck. Moving is a stressful experience and not everything always goes to plan. Be more courteous.Heather B.
The equipment and location were switched when I confirmed the reservation. Why? I don't know. So none of the questions in this review apply. I rented a trailer for a motorcycle and got just a regular ramp trailer. The people at the rental center said they did not have that kind of equipment. Then why was to location changed? I was able to use the trailer but it was not what I ordered and wanted. I will not use U-Haul again.Ronald S.
Customer did not leave a comment.Charles M.
Customer did not leave a comment.Theresa R.
Customer did not leave a comment.Korey M.
I have used many Uhaul services; however, 900 N Lombardy is by far the most unprofessional in their practices. There were two MAJOR issues: a damaged and unsafe truck and the amount of time it took to get assistance once I reported that the truck was blocked in by other trucks and that the tire pressure light was on. Time was wasted before I could drive off the lot. The tire light was ignored; they claimed it was normal and the tire had already been checked. Well, 25 miles after driving off the lot, that SAME right rear tire popped and caused us to pull off the road, stranded until they sent roadside assistance. So much time was wasted and my life was in danger. This is an issue that could have been resolved before they allowed customers to rent that truck. And after all of this, I only got $35 returned to me. This should have been a full refund, but it is okay, I now know which Uhaul service not to use. Stay safe!Charmaine D.
Kind and helpful staffNora R.
Customer did not leave a comment.jake J.
Jason and the employees at this location are always friendly and helpful. I rent a van here regularly and it's always ready to go and checkout process is quick and easy. Good people.Ellen S.
Customer did not leave a comment.Rosanne W.
Nothing as far as I'm concerned everything was greatAaron W.
Customer did not leave a comment.Preston S.
Customer did not leave a comment.Morgan T.
1) First truck assigned had 145,000 + miles and had a hard CHECK ENGINE light illuminated on the dash. 2) I was provided another truck with lower mileage, but it was extremely dirty inside and out. Had to use cleaning wipes to the entire interior cabin (seats, steering wheel, dashboard controls, and door panels). A U Haul advisor helped switch out the trucks 3) I received a call later that day from this location to return the keys to the truck that had been switched out by the other U Haul employee, "Where are the keys I was asked for the truck that I had returned? " After explaining that I did not ever left the site with the truck he was looking for and told him that another U Haul employee had moved the truck and had the keys, I was asked who this employee was? I told them that I did not know their name. I was then asked what they looked like. Not very professional in their communication I would not recommend using this location for equipment rentals and for anyone to carefully look over the truck before leaving the site.RAYMONDYOSHIO K.
Nice an easy drop off. Personnel was quick and helpful in getting us in and out.Debra N.
Customer did not leave a comment.Arundhati R.
Did not appreciate the app-based check in. I wanted to use a different card to pay than the one I rented with and was not given that option.Jay P.
The people was very pleasant and everyone had great costumer serviceDewayne S.
Customer did not leave a comment.Young T.
Customer did not leave a comment.EKUNDAYO F.
Customer did not leave a comment.Kimberly G.
No customer service to speak of- seems under staffed Very long walk with luggage to truck Would have appreciated other than - â€œu can leave your stuff here â€œBarbara P.
Customer did not leave a comment.john D.
Staff was friendly and very helpful.Matthew S.
Customer did not leave a comment.Michael R.
The staff is great. They are very helpful and friendly!Mionna H. | First Impressions
Customer did not leave a comment.J'nene W. | First Impressions
We had great service at the Lombardy location. Our check in person, Danni, was polite, helpful, and very pleasant to deal with.Claire L. | First Impressions
Customer did not leave a comment.breannah s. | Overall Experience
Customer did not leave a comment.John B. | Online Move In
Customer did not leave a comment.Cassiopeia M. | First Impressions
How do have upper level units and only one set of portable stairs on a floorGaia S. | Online Move In
Customer did not leave a comment.Arthur R. | First Impressions
The unit is old and was supposed to be climate controlled but it's just a wooden box. I've used uhaul be and the facility was much nicer. I will be moving to a better fain the near futureToni W. | First Impressions
I had to store furniture in a storage that had so access without using moving stairs. Imagine loading a 150lbs couch up to a storage unit without direct access. Be mindful of storage unit needs of people, caution them about if it has direct accessGaurang P. | First Impressions
U-haul storage facility was located on the ground floor. The unit was clean and ended up being the perfect size to move my daughter's belongings intoLisa W. | First Impressions
Customer did not leave a comment.Gregory H. | First Impressions
Customer did not leave a comment.Alexis A. | Online Move In
Customer did not leave a comment.Julian M. | First Impressions
Customer did not leave a comment.Melissa W. | Overall Experience
Customer did not leave a comment.gloria f. | Overall Experience
Customer did not leave a comment.LARRYDORNELL B. | Overall Experience
Customer did not leave a comment.cynthia l. | Overall Experience
Very professional very helpful and nice.Gina F. | First Impressions
Customer did not leave a comment.Teresa B. | Overall Experience
A well run facility !Edgar C. | First Impressions
Very polite crew. Assisted tour of storage center after upgrading unit size.Terrance C. | First Impressions
Customer did not leave a comment.Frank O. | First Impressions
It was an easy process to check in and get my storage unit. I like the level of security offered and the fact that there were free flat bed dollies available to help me move my things.Racquel F. | First Impressions
Customer did not leave a comment.Yolanda C. | First Impressions
Customer did not leave a comment.neville s. | First Impressions
Customer did not leave a comment.Scott R. | Overall Experience
Customer did not leave a comment.KATRINAELIZABETH C. | Overall Experience
When I got the unit I was told I had 24 hr access and turned out that I didn’t . So it was very inconvenient for me when I had to rush from work to try to make it there before they closedAlfear C. | Overall Experience
Customer did not leave a comment.SHARON S. | Overall Experience
Customer did not leave a comment.Ryshawn R. | Overall Experience
Customer did not leave a comment.Nicole M. | Overall Experience
Danni at the front desk was very helpful. Our first storage unit was too small. He got us all squared away without an attitudeSade H. | First Impressions
I feel the building need to renovated explore the two bumpy on the elevatorALTHEAMARIE S. | Overall Experience
This is the worse storage and experience I have had. I wouldn’t recommend this storage to anyone. This storage needs to be shut down. Management wasn’t helpful. Corporate wasn’t helpful. I hate this storageBriana M. | Overall Experience
Worst experience I’ve ever had. Please pick another uhaul if possibleDanny M. | Overall Experience
I would have preferred someone bring the vehicle out. When I found vehicle it was blocked by another and had to go back to the office.John L. | First Impressions
Always love the convenience. Thanks.Vivian D. | First Impressions
Customer did not leave a comment.Christopher H. | First Impressions
Customer did not leave a comment.Irene h. | First Impressions
From the first time I called the staff was amazing. Dequan is an amazing associate to the U-Haul team. This young man went above and beyond for me and my family in my very difficult relocation.JESSICA M. | First Impressions
Customer did not leave a comment.PIERRES L. | First Impressions
Customer did not leave a comment.Desmond W. | First Impressions
Customer did not leave a comment.Alex h. | First Impressions
Rates and hours were on par with similar storage units in the area, but buildings were not clean, general maintenance on the building was not maintained (e.g. trip hazards from broken flooring on elevator landings, fan/climate control units making loud noise and not regulating temperature), sirens going off without bring addressed by security/employees).Morgan R. | Overall Experience
Customer did not leave a comment.britt-handy v. | Overall Experience
Customer did not leave a comment.Cynthia H. | Overall Experience
Customer did not leave a comment.Qubilah M. | First Impressions
Customer did not leave a comment.LARRY B. | Overall Experience
Customer did not leave a comment.JUDYDICKERSON B. | Overall Experience
Customer did not leave a comment.Darius G. | First Impressions
This facility is extremely well run. Staff is excellent Franklin ButlerFRANKLIN B. | First Impressions
Amazing customer service, phenomenal experience!LATRICEJERNELL H. | First Impressions
Customer did not leave a comment.Richard H. | Overall Experience
Customer did not leave a comment.MELFORD C. | First Impressions
Customer did not leave a comment.Wm. Bill H. | Overall Experience
Customer did not leave a comment.DELVIN D. | First Impressions
Great facility and staff. Could use a few more carts and possibly a dolly but otherwise a good experience. Thanks!Mary R. | Overall Experience
Customer did not leave a comment.Sylvia F. | Overall Experience
Juju and the staff were super friendly and helpful!! Juju was very accommodating when we were trying to figure out the right size storage. When we were exhausted and trying to get the last stuff in for the night, a gentleman that worked there offered to go get carts for us. The only thing I can say that is not that great, but it is the city so it makes sense, is the lack of parking and unloading areas. The poor man that was working there was having to juggle every car that came in and get people moving one way or another just to be able to get people in to park for unload or load or get a truck. But, that really didn’t affect us that particular day just because we were lucky enough that the loading zone was open, it was just very hairy trying to park and get in and out with all the other cars trying to get around. But the people that worked at U-Haul were used to it and very good about getting people to move around where they needed.Kerry P. | First Impressions
Customer did not leave a comment.Marvin L. | First Impressions
Customer did not leave a comment.Lisa A. | Overall Experience
Customer did not leave a comment.JESSIE j H. | First Impressions
Customer did not leave a comment.Douglas B. | First Impressions
Good,fast, easyBETTY S. | First Impressions
Customer did not leave a comment.Ada M. | First Impressions
Ty was awesome and made my move out experience easy! Give that man a raise!Leslie H. | Overall Experience
Customer did not leave a comment.ROBERTA S. | Overall Experience
Customer did not leave a comment.Scott P. | Overall Experience
Great staff support! Outstanding service!!Richard C. | Overall Experience
Customer did not leave a comment.uqbah m. | Overall Experience
On the late morning of Sept 12, 2021, I came to the VCU location to unload a 6x12 trailer into a 5x10 storage unit and then return the trailer. All 3 staff members I saw were incredibly helpful, friendly, and professional. I wish I'd gotten their names but I was exhausted from driving and didn't think of it. Everyone at this location that day was just a dream to work with, and I truly appreciate it. Best service I've ever experienced at a Uhaul.erika v. | First Impressions
Customer did not leave a comment.Mercedez J. | Overall Experience
Customer did not leave a comment.Cedrick B. | First Impressions
The Manager, Dannisha Williams, and Tyrek Jones, both expertly assisted, was efficient, and thoroughly explained how the storage unit process worked. They are exceptionally good ambassadors for the UHaul experience. The process was made seamless, and I am very grateful for their assistance. Both Dannisha and Tyrek are to be commended.ROSALIND W. | First Impressions
Customer did not leave a comment.Nacy c. | Overall Experience
Customer did not leave a comment.Wedyan A. | Overall Experience
Customer did not leave a comment.Anthony B. | Overall Experience
Customer did not leave a comment.MARCIA F. | Overall Experience
Customer did not leave a comment.William M. | Overall Experience
Jason Kruzel did a great job with customer serviceAustin C. | Overall Experience
Customer did not leave a comment.Joseph S. | First Impressions
Since Lance left, management has went down hill. But I am hopeful that it will improve.genova w. | Overall Experience
For the last 4 1/2 years while my daughter attended VUU I’ve experienced nothing but quality service from this facility.Herman B. | Overall Experience