Great customer service
ROBERTLEE Y.Moving Truck Rental in Richmond, VA at U-Haul Moving & Storage at VCU
900 N Lombardy
Richmond,
VA
23220
(North of Broad St Corner of Broad St and Lombardy St)
(North of Broad St Corner of Broad St and Lombardy St)
Services at this Location:
Contact Us
900 N LombardyRichmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)
Services at this Location:
Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Richmond, VA 23220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Propane
Propane service delivered straight to your door!
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History
We have an adaptive reuse program to better the enviroment!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
If you are giving someone a truck with a quarter tank in gas, you should stress that. In fact, you should offer (for a price, if necessary) your trucks with full tanks. It is not user friendly to get into a truck that is running on fumes
JAMESALFRED JONE T.- Rating:
- 3.0
The trailer was hooked up wrong and the trailer rims was damaged one of the tires had a slice cut in it and had to have roadside service to come change it plus when we opened the trailer it had dirt and leaves in it so my wife had to sweep out before we could load anything into it. This has been the worst service that I have ever had with uhaul. This location isn't doing their job.
Willis A.- Rating:
- 5.0
Excellent customer!
WALTER F.- Rating:
- 5.0
Nothing The service was great,
CLINTONLATRELL N.- Rating:
- 5.0
Keep doing what you're doing!
Charles M.- Rating:
- 3.0
Truck was difficult to start. Clean but not maintained very well.
LECHELE TRENT J.- Rating:
- 5.0
I reserved the truck online, which included credit card information. However, it provided no savings in time as I had to wait on the same line as the walk ins, wait for the costumer service rep to answer a call and provide much of the same information again
ARON HILLEL L.- Rating:
- 2.0
Double charged. We rented for one 24 hour period and were charged for 2 days. Now I have to waste my time calling to get this resolved.
BENSON M.- Rating:
- 3.0
A little confusing to find the actual trucks
Ross M.- Rating:
- 5.0
Na
Vianney K.- Rating:
- 1.0
The little girl who checked me out was a savage about it. I hate people like that No need.
RUTHANE H.- Rating:
- 5.0
Personnel at this location were professional, efficient and personable.
JAMESBEVERLY G.- Rating:
- 1.0
I rented a truck that smell like smoke. that had a sandwich page with some born/ green stuff in it. As a was driving it begin to to rain.well that mean windshield I most use. Well they didn't WORK they went back and forth but it didn't help to remove the rain.had to pull over more than 5x coming back to Richmond,VA from Chesapeake Virginia. Then the customers service at this Uhaul VCU is offer. They needed to be retrain as well relocated. I am not 1st time customer at this location but I feel the customers service has truly went down.
FLORENCEMICHELLE B.- Rating:
- 3.0
Have more customer service reps available because I always have to wait and do a better job of cleaning vehicles. I still love U-Haul....and used your company many, many times over the years.
WILLIAM F C.- Rating:
- 5.0
Rental agent was the best ever everything went so well even down to the reservation
ARNOLDSEBASTION B.- Rating:
- 4.0
Avoid charging hidden fees. Might reach out because I got charged for insurance twice :/
AKRAM B.- Rating:
- 5.0
Nothing. It was great.
Huy T.- Rating:
- 1.0
The young lady at desk was very rude they call me at 1149 am talking bout i had to have my rental truck but in by 2pm or law was going to be call but i paid for an extra day when my rent wasnt soppuse to be back until 549 pm if i check out at 549 pm im very disappointed
LATONIADENISE W.- Rating:
- 5.0
Very satisfied with the speed and easiness of drop off and checkout.
Arnold G.- Rating:
- 5.0
Great customer experience!!!!
JUSTIN GLENN H.- Rating:
- 4.0
WiFi wasn't very good out back; had to walk back to other side to complete auto check-in. Other than that, great!
Adolfo C.- Rating:
- 4.0
They Always provide my business with excellent service
ONEALTERRELL S.- Rating:
- 1.0
Worst experience ever. Was overcharged. Vehicle has issues starting. Key didn't work properly.
jared V.- Rating:
- 5.0
I was very pleased and great customer service
TRACY T.