ARIS W. on 9/26/2016
Rating:
If you make a reservation on line and given a price that's the price should be paid, not more when you get to the office and end up paying more, after you have filled all the questions that was asked and you provided.
|
Gary E. on 9/25/2016
Rating:
The mileage on the truck was inconsistent with the paper work. They acknowledge the correct mileage and all was good.
|
KARON P. on 9/25/2016
Rating:
Clean your vehicles between uses especially the mats in the back of the cargo trucks! The smell reeked of cigarettes or something else nasty! Thanks to the attendant who attempted to clean it for me. I had to buy Febreeze to spray it down! Institute a no smoking policy. I almost had a nice asthma attack!
|
Hytham M. on 9/20/2016
Rating:
Truck was good, check in and check out were quick, employees were nice. No complaints
|
Paul T. on 9/18/2016
Rating:
Nce doing business with UHaul
|
Andrew P. on 9/18/2016
Rating:
Nice people.
|
WILLIAM M. on 9/12/2016
Rating:
The customer agent that assisted me was both polite and professional. She presented a genuine interest in the service that I was seeking.
|
Allen P. on 9/6/2016
Rating:
It was perfect. A young guy named Brit took care of me, he was very professional, had the knowledge needed to make my rental great. A definite asset to your company.
|
Rebecca B. on 9/6/2016
Rating:
THANK YOU! Uhaul made my move so simple and easy. Everyone was so kind and helpful--especially D'Omini, who helped us get the right storage unit, and I am so glad that Uhaul was able to hook me up with excellent, professional moving help, as well. I couldn't be more satisfied with my experience.
|
Steven h. on 9/6/2016
Rating:
you need more help in the yard had to wait 1/2 hour to hook up to trailer
|
SHAHEED P. on 9/5/2016
Rating:
Nothing
|
ANTHONY A. on 9/5/2016
Rating:
Very helpful and friendly, we just had difficulty getting through to speak with someone at the store on several occasions!
|
Kelly W. on 9/5/2016
Rating:
Great location!
|
helene m. on 9/4/2016
Rating:
Ensure that you stop double billing. I have double checked my credit card statement and see that I was billed twice and the charges have been processed. I understand about pending and processed, these have been processed. Now I have to deal with customer service to reverse one of the charges.
|
DEAN W. on 9/3/2016
Rating:
Fill line for gas on the sheet of paper does not match the fuel gauge in the vehicle at all. Need to have a better way of explaining how much fuel you need to get to refill the vehicle.
|
Benjamin B. on 9/2/2016
Rating:
They were great! Friendly, approachable and helpful!
|
william l. on 8/31/2016
Rating:
My friend's estimate as to how far we would need to drive was way low. He thought we'd need to drive about 30 miles. We had to drive about 85. But that doesn't explain why my overall bill was about $81. The base rental charge is $20. Per mile charge is $0.67. So 100 miles would be only $67. 2/3 of a dollar for 85 miles would be about $56, for a total of about $76. We returned the pickup clean, with no damage that wasn't already marked by your little 'x' stickers. I even filled up the tank, when I was only required to bring it up a little way past half full.
So I feel I was nickeled and dimed out of about $10, even though I declined the offered insurance (My insurance covers rentals.) I'm glad my friend's family isn't going to need a truck again.
|
James J. on 8/31/2016
Rating:
Staff there was AWESOME. Yard guys were right on the job and so helpful.
|
Jason S. on 8/30/2016
Rating:
This location did an excellent job of handling a bad situation. My original truck/trailer rental from Dave's tire on Mechanicsville Turnpike did not pass safety inspection. The guy there said he called 900 Lombardy and they would have it for me. He didn't, and Lombardy didn't have one that day (8/20). Lombardy called traffic and they were able to set me up on 8/26. My only complaint is that both locations should have hooked the truck up to the trailer and performed the safety inspection in advance. This would have saved me time (and Uhaul a $50 credit for my trouble). While Lombardy did a great job recovering for another location, the entire situation was avoidable.
|
marquetta l. on 8/29/2016
Rating:
When dropping .wait was a little long.
|
Steve M. on 8/29/2016
Rating:
was switched to this location from my original location. Sure glad that happened. This is arguably the BEST service I have ever had at any U-Haul location. Very friendly - great service. Will definitely look to this location for my next rental.
|
Miriam S. on 8/29/2016
Rating:
The ladies customer service was excellent! Very friendly and knowledgeable
|
Towana W. on 8/26/2016
Rating:
Staff was very helpful & knowledgable
|
James D. on 8/26/2016
Rating:
This is a large facility with very good customer service.
|
RALPH E. on 8/23/2016
Rating:
extremely nice and helpful staff.
|
|
|