Young gentleman with a cowboy hat took the truck from me and made it very easy to drop off. He was very courteous.
Trailer Rental & Towing in Richmond, VA at U-Haul Moving & Storage at VCU
Moving to or from Richmond, VA? U-Haul cargo and enclosed trailers are intelligently designed to protect and secure your precious belongings, while our open utility trailers are perfect for hauling building supplies, landscaping materials or bulky items. U-Haul car trailers have EZ load ramps for effortless loading of vehicles while our motorcycle trailers are lightweight and easy to tow. Get FREE trailer rental rate quotes in Richmond, VA 23220 today.
Get FREE trailer rental quotes on car trailers, utility trailers, cargo trailers, and motorcycle trailer rentals in Richmond, VA
Cargo trailers in Richmond, VA are lightweight, aerodynamic, and engineered for better fuel economy which makes it easy to tow behind any vehicle. Millions of families use our enclosed cargo trailers to move every year. U-Haul has a large selection of enclosed trailers to rent in-town or one way, review our cargo trailer sizes and reserve a trailer rental online at U-Haul Moving & Storage at VCU!
Utility trailers are perfect for towing large or oversize cargo in Richmond, VA 23220. Many utility trailer rentals come equipped with a loading ramp for easy convenience. The utility trailer selection at U-Haul Moving & Storage at VCU provides an affordable solution for home improvement projects, furniture delivery and for towing recreational vehicles. Utility trailer rentals are also popular with businesses for deliveries and trade-show events. Utility trailers come in a wide range of sizes and styles so that any car can tow.
Moving cross-country with your vehicle on a car trailer is a smart way to save gas and eliminate miles of wear and tear on your vehicle. Our Tow Dolly is a low-cost option for towing front wheel drive vehicles, while auto transports are ideal for long distance moves. Both car haulers fit most sized vehicles in Richmond, VA and are also an economical alternative to calling a tow truck in the case of a break-down. Whether towing behind a U-Haul moving van or your own personal vehicle, you can rent a car hauler for both in-town and one way moves.
Motorcycle trailers in are lightweight, easy to tow and have an easy-access loading ramp. Each motorcycle trailer also comes equipped with an integrated chock for the front wheel and with heavy-duty tie-down rings to support even the heaviest of motorcycles. Reserve your motorcycle trailer rental in Richmond, VA online today!
Trailer and Towing Supplies
Contactless return was super easy. ALL workers here were wearing masks. Felt much safer and much better run!!
Very courteous and professional personnel. Easy in and out service. Thanks
When I went to pick up the truck, ZERO employees were wearing masks. As a high risk individual, this made me feel very unsafe on your premises. Additionally, I was having issues picking up my truck. The person who helped me had their phone on speaker, playing hold music. When the person on the other end of the line picked up, the u-haul employee who was helping us stopped helping us to take the call. Turns out it was a personal call to the DMV to change the u-haul employee's license address. This was extremely frustrating to me, as I'm already stressed with my move, with the issues with my pick up, and then she just stopped helping us to take a personal call. It made me feel like my day and my transaction was not important to her or to u-haul.
I had to jump start the truck 3 times. Every time I was turning the vehicle off and trying to turning back on, I won't start.
Fuel gauge and mileage did not match paperwork, truck window was left open during storm before pickup
Aisha was so helpful and friendly when I was checking in for my storage unit. She made the experience very pleasant even though it was a busy, hot day!
Night and day in terms of customer service and cleanliness.
7/31 rental and I was assigned pickup at Henrico, VA. I called and they did not have my truck. That's WRONG! I called 800 number and it said call back later. What? Strike TWO! I luckily called an official Uhaul storage location (not like a gas station location) and store was very helpful and gave me local number to call. Called it and after 15 minutes found a truck at VCU. 45 miles away; but a least I had truck. Disaster averted. Really need to get these "other" locations to have truck and not give it away (or get rid of the location).
Explain the return process. I didn't see the tiny print in the corner Of the receipt with instructions. I returned it to a very busy and chaotic location and was there for over 45 minutes trying to get it returned properly.
Check in and check out is a disaster. People last in line got their truck keys first. No organization or process once you leave the counter. People would bombard the truck employee for keys and there was no order or organization to who got keys first. Lost time on my rental and day. Should try radio to truck employee from counter to let them know what customer is next from counter to get keys. Get rid of the free for all technique this will tire your outdoor employees as there isn't no organization to who came first.
One male employee was not wearing a mask inside the building Thursday morning. How can that be EVERYONE else wore a mask employees AND customers. He should not be allowed to work without a mask on!! So glad I dod not have to deal with him!
Customer service is poor. The representative that we had to go to in the morning had a bad attitude and was not helpful at all. Felt like she rolled off the wrong side of the bed. Eventually we ended up with the manager who was accommodating. Anyone that calls their selves representative means that they represent the company which the 1st person did not do. We did mention it to the manager about the female representative. The truck we got was smoked in, or the smell lingered inside. The storage we reserved in the climate controlled area was not available. So we ended with one that was not cooled down. It would be nice if they had some cleaning supplies for Covid 19 protection. There is alot to be desired before this place can get an at least average rating in my opinion. It's a busy place because of the school nearby and students move in and out but if the employees can't be helpful it makes it a bad experience.
Tire was flat on truck. Not noticed until after we left facility. Staff should have caught this.
I want to thank Janay Robertson and her top notch customer service. She was wonderful with helping to close out my ticket. Very attentive and she did a overall wonderful job! ðŸ™‚
When a 12 ft truck is reserved don't make him accept a 27 ft truck
Extremely busy returning truck. I asked an employee for direction. He offered to jump in to park the truck and took possession. He made it extremely ease and it was appreciated.
Jeffery was extremely helpful and drop off was easy and QUICK! Highly recommend
Need better traffic flow, things very very backed up and hard to park and it took awhile to get moving.
Outside help was great. After removing safety chain at drop off, it was evident metal links were almost rusted through. Not the safety or maintenance I expect from U- Haul.
The girl at the front desk was wonderful. Very helpful, seemed to be very busy though doing a lot at once which I commend her for but would suggest she have more help behind the counter on a Friday during one of the larger move out weekends in the city. The line to get to the front desk took longer than expected and It took a while for the worker outside to get my van which cut about 45 minutes off my scheduled time with the U-Haul.
There were a lot of people renting vehicles this particular day but everything was very well organized. Easy drop off.
Somewhat chaotic return. Wandered inside for assistance, was directed to the outside, poor guy was out there seemingly by himself trying to manage several returns. There wasn't anywhere to sit while I waited 20 minutes in my Lyft ride. I had a lot of trash to toss out and could not find a trash can. It was hot and taking too long to wait for answers to questions and the charge to refuel was INSANE!
They were fast, super friendly and i would absolutely use this uhaul location again!!