An improvement can be made for the c Truck return process. When I was attempting to use the unqualified website/application to return the rental, the application would not recognize my location. I have an IOS phone, and the instructions provided to use the location finder were not accurate. I am not sure why uhaul would need to know the location on an app before a truck is returned? The truck is already associated/assigned to a location and if a customer takes it to another location it is no assigned to in the system should be an alert to the system to for additional charges. How do customers without cellphones complete an after hours drop at all with being charged extra!???TARIS TURRELL H.
Trailer Rental & Towing in Richmond, VA at U-Haul Moving & Storage at VCU
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
One-Way and In-Town Local Rentals in Richmond, VA 23220
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
Propane service delivered straight to your door!
We have an adaptive reuse program to better the enviroment!
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The Lombardy location is my preferred site in the whole Richmond city area no matter what side of town I live on. I haven't had a problem with any experience over the years as a customer. Throughout changes the staff has been professional, knowledgeable and easy to work with. This recent experience was the same. ThxDOLORIS REGINA M.
I locked the key on the truck at the Uhaul building. They had no extra key and was no help. I cost me 126 dollar to get it unlock. Extremely poor service.JOSHUA MICHAEL S.
Please clean the inside of the truck cab... The truck cab was dirty, not wiled down and not vacuumed.ROCHELLEMARIE E.
The front desk lady and the guy who helped hook-up the trailer (possibly named Jason?) to our truck both did not understand how the braking system worked for the trailer and therefore could not answer our questions. The lady especially was snippy with us when we asked the questions, like we were bothering her. My brother and I were able to figure out the braking system ourselves without their help. The lot is not condusive for easy hook-up and drop-off. The trailer itself was fine - no issues. It should be made more obvious that there is online self-checkout.Bryan S.
Overall great experience!Michael B.
Terrific staff everything went smoothlyJames B.
Great customer serviceROBERTLEE Y.
If you are giving someone a truck with a quarter tank in gas, you should stress that. In fact, you should offer (for a price, if necessary) your trucks with full tanks. It is not user friendly to get into a truck that is running on fumesJAMESALFRED JONE T.
The trailer was hooked up wrong and the trailer rims was damaged one of the tires had a slice cut in it and had to have roadside service to come change it plus when we opened the trailer it had dirt and leaves in it so my wife had to sweep out before we could load anything into it. This has been the worst service that I have ever had with uhaul. This location isn't doing their job.Willis A.
Excellent customer!WALTER F.
Nothing The service was great,CLINTONLATRELL N.
Keep doing what you're doing!Charles M.
Truck was difficult to start. Clean but not maintained very well.LECHELE TRENT J.
I reserved the truck online, which included credit card information. However, it provided no savings in time as I had to wait on the same line as the walk ins, wait for the costumer service rep to answer a call and provide much of the same information againARON HILLEL L.
Double charged. We rented for one 24 hour period and were charged for 2 days. Now I have to waste my time calling to get this resolved.BENSON M.
A little confusing to find the actual trucksRoss M.
The little girl who checked me out was a savage about it. I hate people like that No need.RUTHANE H.
Personnel at this location were professional, efficient and personable.JAMESBEVERLY G.
I rented a truck that smell like smoke. that had a sandwich page with some born/ green stuff in it. As a was driving it begin to to rain.well that mean windshield I most use. Well they didn't WORK they went back and forth but it didn't help to remove the rain.had to pull over more than 5x coming back to Richmond,VA from Chesapeake Virginia. Then the customers service at this Uhaul VCU is offer. They needed to be retrain as well relocated. I am not 1st time customer at this location but I feel the customers service has truly went down.FLORENCEMICHELLE B.
Have more customer service reps available because I always have to wait and do a better job of cleaning vehicles. I still love U-Haul....and used your company many, many times over the years.WILLIAM F C.
Rental agent was the best ever everything went so well even down to the reservationARNOLDSEBASTION B.
Avoid charging hidden fees. Might reach out because I got charged for insurance twice :/AKRAM B.
Nothing. It was great.Huy T.