Customer Reviews for Watson & Taylor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.liza N.
Customer did not leave a comment.Donald E.
Customer did not leave a comment.Sheila A.
The truck pick up progress took about 30 minutes. And was annoying in general. When you schedule for 6 hours, 30 minutes standing around is a significant amount of time.Rick A.
Great company.NATALIE Y.
The truck didn't have any gas at all when i pick it up.ARMEL F.
Customer did not leave a comment.SHEWANGZAW W.
No one came to door or answered the phone. The sign on the door said to call, and I called several times with no help. I had questions about the truck and rental but instead just did contactless pickup. There wasn't really anywhere reliable to park my car for the duration of the rental either.Josh F.
Dropping off the rental the following day was also a disaster. My original drop off location I chose on the uhaul website Watson/Taylor was about 1 and 1/2 blocks from where I am staying at, easily to walk from. In Uhaul regionals work to edit/cancel/remake my reservation...Uhaul regional moved me off the bus line 3 1/2 miles from where I am staying at instead of the 1 and 1/2 blocks originally requested. I picked an drop off location that was close and on the busline since I have NO WORKING CAR! Uhaul regional moved up the time it was supposed to be returned when they screwed with my reservation. So that meant I had to get up super early (4:30am) just to get started empting the truck and get done by 8am. But the nice lady at Watson/Taylor took the rental after the hell i went through with regional Uhaul office.Tonya N.
Make entrance more visible from road.Emma H.
The attendant at the location was not helpful and was not there for the majority of the time. She was not available to answer questions so we had to chat online and call to get answers. The instructions were very unclear.Matthew B.
Side mirrors need to be fixed, exhaust making too much noiseBABATUNDE G.
I got to this location after hours and they did not have a visible U-haul drop off box. So I left the key in a box with a numbered lock. Three days later they called me that they couldn't find the key. I guess they didn't look in the locked boxes identified as u-haul. I will never use U-haul again for my moves.LILLIAN M.
Customer did not leave a comment.Angela T.
Customer did not leave a comment.Vu L.
Customer service was not good try to make me bring vehicle back to same location till I told her I want to drop the vehicle off near my location not explained everything to me till I gave question definitely was not good customer serviceGhassan D.
Customer did not leave a comment.Maxine G.
Time of operations need to be looked at.Kpawulu S.
Nothing....the contact on site was very professional and ready to helpAdegboyega O.
Customer did not leave a comment.Terry R.
I think a little afford for customer service helps!!Alberto C.
Customer did not leave a comment.Aimee A.
You guys good, just keep going up!!ebisa D.
Customer did not leave a comment.angela C.
Customer did not leave a comment.ebony A.
Customer did not leave a comment.thaty T.
You gave us good service so you just keep it up.kebed M.
Customer did not leave a comment.Yolanda H.
Customer did not leave a comment.Huan N.
I made my reservation for 7 am the day of my move and even got a confirmation email stating I could pick up my truck at this location at 7. When I showed up, the office was closed and the after hours receptionist (who was extremely rude) informed us nothing could be done since they didn't open until 9 am. I returned at 9 to pick up my uhaul and asked for the Uhaul Reservation guarantee $50 that uhaul offers if your reservation time, place, or equipment is not provided as reserved and confirmed. Perla told me I would have to call a 1-800 number to speak to someone else about it and sent me on my way with my rental, 2 hours late and with zero attempt to make up for the problem. I called the 1-800 number later the same day and talked to someone else who was also extremely rude and snapped at me that she couldn't help me, I'd have to call the location where I picked up my truck. I will never use Uhaul again, and I highly recommend you avoid this location.Jacie W.
Customer service was very good. Thanks.adlis A.
I wanted to put 5 stars on every category. This was a great experience renting at this location. NO PROBLEMS at all.Nancy R.
Nice service.sayed A.
Customer did not leave a comment.Marla C.
Make sure they are aware of what days you guys work I was charged an extra day because someone did not inform me that you guys were closed on Sunday. Or this location is.SEMIN H.
Give your employees a raise they do a great jobchristopher J.
Customer did not leave a comment.Abulai S.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.ADRIAN G.
After i called to let them know that my wife was in accident and i explained why i couldn't return the truck on time i was still charge more and that was too bad. So i am definitely not happy with the service. I want a refund backSodiq A.
Customer did not leave a comment.nnaemeka E.
Customer did not leave a comment.Desiree H.
Perla Del Rio was gave a wonderful service. I already recommended people. Thanks
Less caringMoses N.
Customer did not leave a comment.STEVE R.
You have customers friendly reps .ADETILAYO A.
Customer did not leave a comment.delores D.
Customer did not leave a comment.juan P.
You are goodKelvin J.
There was no pre-inspection of the equipment offered. I refused the insurance for the tow dolly, which means there should have definitely been an inspection before taking possession. I could have easily been charged for something that I was not responsible for. Fortunately I was not charged anything at drop-off even though the straps on one-side were frayed before I picked it up.Matthew B.
Customer did not leave a comment.Vernon B.
There was nobody in the office at pick up and drop off time. That lady was not prefessional and friendly at allMOHAMMAD E.
Customer did not leave a comment.FILIBERTO M.
Customer did not leave a comment.Frank M.
very goodJULIO B.
Customer did not leave a comment.shaylea W.
Customer did not leave a comment.Jacorey B.
I was given a quote of $.49 a mile at the time I made the reservation, and charged $.99 a mile after I rented. They did not go over the terms of the rental with me when I picked up the truck. They also charged me for insurance when I told them that I didn't need it.CHARLES F.
Friendly staff-fast efficient and effective. Very different than the other centers where I find it takes over thirty minutes to, pick up, a reserved vehicle. I feel this was very seamless. Thankskeith Y.
Thanks for your service!william S.
Customer did not leave a comment.JERRY H.
Customer representative very courteous and helpful.John Y.
The staff at this location are top notch! They are caring, professional and always go above and beyond the call of duty.REGINALD W.
Customer did not leave a comment.Teddie K.
Customer did not leave a comment.BRYON P.
Customer did not leave a comment.frank D.
Customer did not leave a comment.matt D.
When first renting the equipment it asks where do you want to pick up. I did the online rental 1 week in advance. I had to go to another location to pick up the trailer. Why? What was the point of picking my closest location in the first place? I would think that if you choose the place closest to you, the courteous thing to do would be have the trailer at that location. Not drive to another location to pick up and drop off.Roberto V.
Customer did not leave a comment.Sara G.
The associate was great. Keep up the good job.SAMUEL M.
The young lady there was very helpful, extremely professional and very well versed in her job. She seemed eager to help us. And hmshe went above and beyond with customer service.Reginald W.
Customer did not leave a comment.ZANDRIA C.
Customer did not leave a comment.Venanvio P.
Customer did not leave a comment.ernest C.
Customer did not leave a comment.travis C.
Customer did not leave a comment.JAKARI A.
Excellent customer service! They help me make this move easier with all there help as far as price and availability for the truck! Thank yourafael M.
The Sales Lady was very attentive I enjoyed her Thank youHENRY S.
Customer did not leave a comment.Kristina E.
Excellent customer service, these guys really rock I've been to several different locations to rent cargo vans and moving trucks and this one was by far the best. Not only were they friendly they were extremely professional courteous top notch service all the way around I will use them again.Keith U.
Excellent customer service at location.RICHARD W.
I was charged for gas even though I returned the truck with the amount of gas that was there when it was received. Be sure to take a picture of the gas tank before returning the truck so you have proof to dispute the gas charge. I also rented a furniture dolly and they did not have one which was a major inconvenience. It would have been nice to have known that information prior to receiving the truck. I will not be renting from this location again. I don't appreciate being cheated out of my money.SINAJA N.
The lady was wonderful, very helpful and friendly. We will be back.JAMES H.
Customer did not leave a comment.Ricardo V.
Customer did not leave a comment.james R.
I went to the Garland Rd location first. My visit was not good so I went to a different location. I will not use uhaul again. The staff needs to learn how to be polite.Dennis-Marc Pac G.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.Eric W.
this place was very unprofessional I almost canceled my reservation. To top things off they did a repair to the truck the caused me to call roadside assistance to get it fixed. This place should be dropped from U HaulSCOTT B.
Customer did not leave a comment.Candice L.
Great Service. Speedy check in & check out.Basil N.
Great quick service & good rates.Basil N.
Customer did not leave a comment.TYLER S.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Danish H.
They charge ten dollars per blanket you dont return. These blankets arent anything to talk about. Also the storage deal they promote isnt good once you look into the details after the one month and they overly chrage on any and every extra they possibly can. I feel bad for the nice people who work there. Look elsewhere for your moving needs!Renee W.
Customer did not leave a comment.JEFF V.