The first is that when you book online for a late pickup, there's Noone there to give you the key or directions on how to get 1. By the time you notice anything, 10 minutes have passed and you have to call a number on the door. When you call the number, someone answers and tells you, "Nope Im closed and I should not have even answered this phone, youre lucky I answered", as if Im wrong for calling abt a truck that Uhaul already debited my acct for. The agent then tells you that you will receive a code to unlock a box to get the keys but when you get the code, it doesnt work. So you have to call another number and that agent send you a total of 6 new codes that do not work. In the midst of all of this, a tenant and maintenance worker tell you that this happens all the time and that this location refuses to change this and people are always complaining. So I realized that its not me, its the location. Your still on the phone with the agent as well and now have wasted 25 minutes on trying to open a lock. The agent then says, I can find you another location, but I will have to refund you and that takes 3-5 business days and I could charge you for another truck at a different location. You explain that you are not paying for another rental. Because you just paid over $90 for this one. The agent apologizes and understands and tells you that for all of your trouble, you will be refunded it back $50. You think her but ask her, how are you supposed to get your truck. She apologizes again and advices to keep trying. You're adult son gets to you and tries to open it up. 3 times and on the fourth time it finally opens. But you have to literally turn it sideways, push it in and then yank hard. You explain this to the agent and the agent. It's happy for you and tells you she still is giving you a refund of $50 that should be in your account within three business days. You rented the truck July 11 and here it is July 20 and still no refund. You paid for 30 miles and used half of that. Still no refund from that either. This was the worst experience and no I would not EVER recommend this site. Absolutely horrible!
LaChina J
Customer Reviews for 1 800 Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service as always love the facility and manager she’s the best !
MARCHEL AThe inside was dirty smelly of cigarettes and dust. The truck operated fine, but the mileage was not consistent with the paperwork and when I bought that to the associate attention, who was distracted by chasing her grandson around the location, she said it was nothing she could do.
Kevin WJulie is awesome at this site!
STEPHANIE RThe sales person that assisted us was very friendly! She made the process smooth and easy; providing us with all the information we needed to make our rental process a great one! I didn’t get her name, but thank you for excellent customer service!
JESSICA HMs. Julie was great and they have the BEST ice cream
KERA EThe clerk needs a raise I moved my stuff to storage under distress she's professional nice manner just makes you feel like she wanted to help. From moving in to moving out some of the best customer service I've experienced in a while.
VALERIE HMy experience with this location and the young lady that helped me..went far beyond my expectations..from the welcoming to the facility, to the hospitality,the offering of a beverage or an ice cream bar..yes..I will definitely return for future visits..and definitely refer my family and friends..Thank you for the great experience I hope others..come to your location..its very rare to find Great customer service.. I give you 5 ⭐️⭐️⭐️⭐️⭐️
DEIRDRE LEvery time I come here they're always friendly I have no complaints and will be back again thank you
ANGEL MThe lights was on, sign said open, but doors were locked and not a person in site. I had no idea where to park because where the trucks were was full, then it was no space in most of the parking lot…
Ashley CMy reservation was changed the day before pick up to a different location with self pick up. I had issues with pick up because the website wasnt working correctly which put me an hour behind schedule. I didn't get a dolly with my reservation like requested. There was glass in the back of the truck and on the ramp so I had to clean that all up to avoid further injury. I cut my finger in the process of cleaning it up. Cleaning up glass also out me behind schedule even more. The AC did not work either. It was 88 degrees out. Extremely disappointed in the service and equipment. I want to speak with someone regarding this please.
Rose FI don’t have any complaints whatsoever, “Julie” was very pleasant very helpful with suggestions on what I needed and within my price range and very professional she made my move a breeze!!
Pamela BThe young lady that works at the counter IS THE BEST! She was so personable and friendly. She answered all my questions and even offered me ice cream. Now is that good customer service, or is that good Customer Service. LOL :) I will always use that location.
Sherry BLots of construction nearby.
Chase GYou all needs lock to secure the trailer hatchback
Lynne MThe sales lady always have a pleasant smile, She always goes above and beyond, to make sure you have a great experience. Every time I rent a U-Haul I come back to her. Good job at this location
DENISE MNothing, keep the same manager she is great!
Crystal PDo fat nothing this location the manager is always friendly and helpful. I rent here from now on.
crystal pGreat service!
STEPHANIE RI left a black zipper folder with my information in there either in the truck or storage facility or in the unit she was showing me
AARON Mmobile is a game changer,
Otis EThe uhaul smelled like animal urine.
NaTasha SShe is the best MrsJudy she help me and my Family out so much she is why I keep coming back there I have told all my family and family about her
Latronic REverything’s good
Delia TEverything was perfect especially the Rep Julie
Tracy LNothing, I was pleased with everything.
Sheila SCustomer service was great, truck was clean, new, and updated
Ti VDon’t guarantee that the reservation will be available if it’s not
Ramiro AThe truck I ordered was returned by the previous customer a half hr. after my scheduled pick up time. In addition, after the previous customer arrived, she had to get a dolly so that she could continue to unload belongings that she still had on the truck which lead to an additional half hr. delay. This location should allow enough time between customer pick up times to include possible delays. I was delayed an hour which was not good because I had people waiting on me to move my items.
Wanda HVehicle jumps a lot. May need a tune up or an allignment
Sonny FThe experience was good and new for me.
SHARNAE BI had to go to another location to get my mattress bags. This store needs more materials to assist with the moving process. Also, I booked on a Friday and was charged a weekend rate for mileage, instead of the weekday rate
Adrienne PThe store was and clean. The manager was very professional which made the renting process free, especially when I called extend my rental time. Thank you!
Shawn RThis place is soooo efficient, economic, close to home and the staff , Julie is the most helpful Uhauler I ever met!
Vernon B