Customer Reviews for 1550 West Service Road Corp
(U-Haul Neighborhood Dealer)

459 reviews

2151 Arthur Kill Rd   Staten Island, NY 10309

(718) 727-0283

Location Hours

  • Mon-Sun: 7 am - 6:30 pm

Services at this Location:

Contact Us

(718) 727-0283

2151 Arthur Kill Rd
Staten Island, NY 10309

Services at this Location:

Location Hours

  • Mon-Sun: 7 am - 6:30 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

You must communicate with the people who rent your trucks about E Z PASS it's a very tricky . thank you

Nabil A. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
3.0

when I return my truck, The mileage and fuel were over charged. should have people double check in and out.

duan D. 
Rating:
2.0

Over charged. They charged for 2 days I returned it same day with only 17 miles driven.

John W. 
Rating:
1.0

This location needs further training in data entry as I was wrongly charged over $1200 for 663 miles traveled when it was actually 33 miles traveled it was a very big error that someone in a budget cannot afford to be overcharged with. Your customer service on the phone however is very helpful and patient.

ERIC F. 
Rating:
3.0

There was no lock box available. I had to return key to attendant at gas station/store.

Anthony M. 
Rating:
5.0

Unless I made a mistake, my original request for a one-way rental did not register via the website which was a tad frustrating. The overall service is quite satisfying, though. Thank you.

Hector C. 
Rating:
5.0

Customer did not leave a comment.

Rosa C. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
2.0

I walked around for over 40 minutes trying to figure out where to get the keys. Spent another 45 minutes on hold with a very rude customer service person who didn't help me at all. I will use a different truck rental service from now on, it wasn't worth the aggravation

Keith N. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
2.0

Make sure the air conditioner works in the truck before renting and give proper reciept indicating the correct amount of fuel at pick up.

Christopher T. 
Rating:
1.0

I had reserved a 15 footer and when I got there it was not available I was forced to take a 10 footer and the truck wasn't very clean at all garbage all over

Chris B. 
Rating:
5.0

Customer did not leave a comment.

DAN K. 
Rating:
1.0

Sales person was rude and Inappropriate behavior - talked on the phone while I was waiting at the counter, refused to provide dolly I requested (gas station stuff used Uhaul marked dolly for those purposes)

IGOR T. 
Rating:
1.0

They charged me $32 for safe move instead of$16, and charged me $39.95 instead of$19.95 for the rental.

John S. 
Rating:
1.0

It took me over an hour to get the keys the truck has brakes transmission issues and a big hole in the back cabin took me also an hour to drop off the keys the web application totally sucks I had to call three times in order to get keys

Rey D. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
3.0

Customer did not leave a comment.

Giuseppe M. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
1.0

There was no gas when I picked up the truck, there was trash in the cup holders and the guys who work in the gas station store there are too worried about hanging out than working. There's three guys behind the counter at any given time and they just talk to each other and ignore the customer.

Abraham P. 
Rating:
3.0

do not accept an old truck ; I thought the truck might break down any second. Made me very nervious

louis B. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Customer did not leave a comment.

Antonio P. 
Rating:
5.0

Great service

Valentin L. 
Rating:
3.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Customer did not leave a comment.

Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Vincent O. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
3.0

It was a bit confusing as to where to leave the key at this location. There is a trailer on the property which I thought was the office - it was not. Then located some kind of lockbox on the side of the building with U-Haul logos on it. No good. Phone number attached to this location kept ringing. Inquired inside of the gas station/convenience store and found it was the key dropoff location. Maybe need some clarity there.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Ahmad Q. 
Rating:
5.0

Customer did not leave a comment.

Freddie H. 
Rating:
1.0

No dolly no hand truck no blankets

Mark D. 
Rating:
4.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

yingping L. 
Rating:
1.0

Try he van was in poor condition. Garbage in the cabin, empty tank of gas and check engine light on. The people were rude and not helpful. On my mothers eyes I would never use these guys again

Sean W. 
Rating:
1.0

Customer did not leave a comment.

June A. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
2.0

My only concern was the uhual was parked in the dirt

Ceonne J. 
Rating:
1.0

it all depends on who the counter person is at the location, being a business acct holder and one that rents twice a month to run a food pantry it is disheartening to get into a truck with half of a driver's seat and it being dirty. the truck always has the engine light on and just doesn't represent your company logo well

joseph M. 
Rating:
1.0

Truck was very dirty had mud in body of truck , also check engine litght was in and vehicle right front wheel was making a lot of noise transmission slipping wound never rent from this location again

William P. 
Rating:
5.0

Customer did not leave a comment.

MAMADOUL D. 
Rating:
2.0

Could barely reach speed limits

lillian S. 
Rating:
5.0

Moe at this location was very helpful with getting me the proper truck after U-Haul changed my confirmation and was trying to send me to Park Slope Brooklyn to pick up the vehicle. The first woman I spoke to on the U-Haul customer service phone number was not helpful and a bit nasty.

Steve C. 
Rating:
5.0

Very friendly staff. T location but horrible truck they give me dirty and broken down

Michael I. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
1.0

The truck, movers and supplies we requested were all unavailable.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Assem A. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
3.0

Customer did not leave a comment.

Steven B. 
Rating:
5.0

Van was NOT cleaned prior to pick up. Interior was dirty and not vacuumed. Garbage was on the floor on the driver and passenger side.

Steve G. 
Rating:
4.0

Customer did not leave a comment.

Faye P. 
Rating:
1.0

I requested equipment and they couldn't give it to me so it made it way difficult for me to move

Christopher L. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
4.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

No much. I had a good experience The person i dealt with was very polite

Marinos P. 
Rating:
5.0

Process was straightforward and the service was excellent

Jeffrey L. 
Rating:
5.0

The customer service was excellent and the process was smooth from start to finish. Thank you

freddie H. 
Rating:
3.0

Truck was not in good shape mechanically. Scared to drive it on the highway.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Margaret F. 
Rating:
5.0

Customer did not leave a comment.

cheryl Z. 
Rating:
4.0

The staff wasn't organized & knowledgeable

Sobeida P. 
Rating:
1.0

I ordered a 15 foot truck ahead of Time. When I got there, he told me they only have 10 foot trucks available. I then had to rent another truck from somewhere else. He also tried to sell me the insurance 5 times so I'm sure there's a commission for that. Would never go there again!!

VINCENT T. 
Rating:
5.0

Nothing from me.. From pick up to drop off all went very smooth.

Vincent E. 
Rating:
5.0

Customer did not leave a comment.

Vahe S. 
Rating:
4.0

In front cab and inside truck dirty

Michaela C. 
Rating:
5.0

Was very pleased with how accommodating the gentleman was in assisting me in the equipment and flexible with my time frame I needed the truck.

Melissa D. 
Rating:
3.0

Put up a sign on where to go to pick up the truck this location has a trailer that they're not using and there's no sign to say go into the gas station or the U-Haul rental

Frederick D. 
Rating:
4.0

very easy and convienent

arthur S. 
Rating:
4.0

Customer did not leave a comment.

Rich G. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

john C. 
Rating:
2.0

the truck cab wreaked of cigarettes and cheap air freshener.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Eugene D. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
1.0

I rented a 10 foot box truck. Had a confirmed reservation. Arrival time was 12:30 pm. Thankfully I arrived 15 minutes early. There were no trucks available. One van was there, which I was lucky to get. The three people behind me where not as lucky and almost created a free for all. You took my reservation and my money and did not deliver. Terrible service and experience. The person at the station promised me $50.00 credit which I never received. Just bad all around..

Alexander C. 
Rating:
3.0

Customer did not leave a comment.

Angela M. 
Rating:
2.0

The van was filthy on the inside . I made my reservation at the location and when I brought the Van back and checked out I notice on the bill I was charged for full coverage which I didn't ask for, I was told that I requested it when I made the reservation on line. I told the person who check in the van I didn't request full coverage he told me I did when I made my reservation on line I told him I didn't make my reservation on line I did it at the location he told me we don't make reservations here. Again I told him I made the reservation at the location I picked up the van he told me to take it up with U Haul.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

James Q. 
Rating:
3.0

Customer did not leave a comment.

Matthew P. 
Rating:
1.0

You are f up I will not use you . I will tell people you f people.

fred T. 
Rating:
3.0

The vehicle was disgusting. Definitely not clean. Especially in these times it is unacceptable

Joseph C. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
1.0

Cleanliness, friendliness, maintenance and management. Didn't have blankets or dolly.

Kiara W. 
Rating:
4.0

Customer did not leave a comment.

robert T. 
Rating:
3.0

Customer did not leave a comment.

Tanya M. 
Rating:
4.0

Just need a sign where to pick up and drop off equipment.

Miguel T. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
1.0

The guy who rents the trucks was on the phone speaking to someone the whole time. Treated the customer poorly and was rude. The vehicle itself was disgusting. Filthy inside and smelled like dead fish. The tailgate latch was broken and the pull handle was missing. At any speeds Over 40mph the vehicle rattles vibrates so badly and pulls to the right and feels like the wheels are about to fly off. The vehicle isn't road worthy. And the vendors are not worthy of being uhaul dealers. 0 out of 5 stars on the whole experience.

William D. 
Rating:
1.0

We as a food pantry have limited resources and depend on the trucks we rent twice a month to feed those in need, this location has a truck with 129,000 miles on it and the check engine is on. We as a business feel we should get the cream of the corp like a nice decent truck and even though we have rented from this location several times they continue to push this truck on us, and when we do get a decent truck its dirty and not maintained proplerly, which is a reflection not on them but on the brand. i do hope that this can be respolved in some way to provide better service to those who rely on your service and product

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Viktor R. 
Rating:
1.0

I ordered this uhaul weeks ago along with a furniture dolly, 2 dozen blankets, appliance and utility hand truck. When I showed up, there was no appliance hand truck and no blankets I ordered. Never called to say they wouldn't be able to provide them so I would need to make other arrangements. Nothing. It was take it or leave it attitude. Terrible experience.

CHRISTINE K. 
Rating:
3.0

Customer did not leave a comment.

Glenn T. 
No reviews have been submitted for this location.

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