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Cory B
Customer Reviews for 1st Choice Appliance Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing needs to be improved. This is a 5 Star place and personnel that are employed. Stellar.
william wDropped off unit after closing. Someone was still there, told me where to park and where to put key. Unit was checked in at 1220 pm the next day. Was still charged $20 for after hours check in.
DOYLE JChris and his staff were very friendly. Keep up the amazing hospitality
Felipe FI cannot identify any areas for improvement, as the personal service I received was the best I have ever experienced at various locations.
WILLIAM KEveryone was nice and friendly.
yvonne aCustomer care was excellent, from start to finish. The rental could not have gone any smoother. Chris has a very warm welcoming and ready to assist his customers, having extensive knowledge about the U-Haul rental process. His pleasant assistance was like ‘icing on the cake!’
ALLYSON WWas charged an additional $80 after already paying for the cost of 24 hour rental and mileage according to the paperwork.
Christopher MExcelente servicio
Juan GMuy bien el Servicio lo recomiendo.
Juan GGreat customer service friendly workers
NATALIE SFast affordable, helpful, professional
GLEN FEverything was great. The truck was clean and ran wonderfully. This will be my go-to uhual location
Adrian JU-Haul shoul equip all locations with pick up trucks for customers. Other than that service is great.
HUGO CKeep iup the good work
JAIME VEverything is excellent.
FELIX EIt became a one stop shop for me how you ended up buying a washer and dryer and I was able to put it in my UHaul as well, that owner really thought it through my opinion he nailed it. Thank you guys y’all are great
Christopher BNot a big selection there.
Robert SGreat customer service. Thank you for all the help!
LESLIE RProfessional people and Respectful
MOHANAD AFriendly, professional, & accommodating!
SHAERA HThis was a very easy and friendly experience. I worked with Chris, who was very helpful and friendly. Easy pickup and after-hours drop-off. Highly recommend.
Jeffrey JGreat company.
RICHARD MCustomer service by Chris was amazing.
GILBERT Nnull
Joseph Snull
KEVIN VI had a horrible experience with U-Haul today. The problem wasn’t with the location but with the U-Haul app. I made a reservation the day before and decided to download and use the app to make my pick up easier and hopefully seamless. Got to the store And asked the lady if it would be easier to use the app or for her to check me in.? She said it should be about the same because she would still have to upload my drivers license and stuff like that. The app wanted me to take a picture which was no problem Then for me to upload the front and back of my drivers license. I noticed that instead of scanning my drivers license, the app simply took a picture and it seems the picture was not good enough even though I was careful to get the best picture possible with the lighting conditions I had. Had to retake the picture at least three times, & after all that, it still did not accept the photos, so I said enough and asked the lady to check me in. She tried to check me in and said that there was a problem with my account and I had to call the corporate office. Call them and it was just a mess. They made what should’ve been a very easy check in situation very difficult and frustrated the hell out of me. Was totally ticked off at the whole process. The app is a piece of crap and it will be deleted immediately. The lady at the store finally got me checked in and when I return, I noticed that they were charging me too much. I had denied the rental coverage because my credit card covers that. I denied it when I made the first reservation and I denied it again in the store while I was doing it in the app, but she told me that I had selected their insurance. I told her I definitely did not. It seems whenever the app asked me to resubmit a photo of my drivers license. It defaulted to me accepting their insurance. Again, a horrible experience but mainly with the app and not the store location. U-Haul needs to work on their app. I have deleted the app and will not use it again.
VINCENT Cnull
AARON BI had a horrible experience with U-Haul today. The problem wasn’t with the location but with the U-Haul app. I made a reservation the day before and decided to download and use the app to make my pick up easier and hopefully seamless. Got to the store And asked the lady if it would be easier to use the app or for her to check me in.? She said it should be about the same because she would still have to upload my drivers license and stuff like that. The app wanted me to take a picture which was no problem Then for me to upload the front and back of my drivers license. I noticed that instead of scanning my drivers license, the app simply took a picture and it seems the picture was not good enough even though I was careful to get the best picture possible with the lighting conditions I had. Had to retake the picture at least three times, & after all that, it still did not accept the photos, so I said enough and asked the lady to check me in. She tried to check me in and said that there was a problem with my account and I had to call the corporate office. Call them and it was just a mess. They made what should’ve been a very easy check in situation very difficult and frustrated the hell out of me. Was totally ticked off at the whole process. The app is a piece of crap and it will be deleted immediately. The lady at the store finally got me checked in and when I return, I noticed that they were charging me too much. I had denied the rental coverage because my credit card covers that. I denied it when I made the first reservation and I denied it again in the store while I was doing it in the app, but she told me that I had selected their insurance. I told her I definitely did not. It seems whenever the app asked me to resubmit a photo of my drivers license. It defaulted to me accepting their insurance. Again, a horrible experience but mainly with the app and not the store location. U-Haul needs to work on their app. I have deleted the app and will not use it again.
VINCENT CThis location was very friendly and helpful and explained everything to us from start to finish. They are friendly and courtesy as well. Not only that they are a U-Haul third-party company. They are in Appliance store which I bought a garage refrigerator and was able to take it home with me in the U-Haul. I would like to congratulate these guys on a great job.
Christopher Bnull
Lita SPlease send my receipt.
Larnyl FI didn't choose this place and definitely didn't ask for an extra day. I wasn't able to turn in my truck for 2 days because y'all lost track of the truck and it wasn't showing I actively had it. No uhaul place would take my truck and I was stuck hauling it around everywhere while moving and yall charge me for the mileage after telling me you wouldn't. I was ready to drop this truck off the next day yet was stuck with it due to your technical issues. Not ok. And these dudes were in a hurry to leave and wouldn't listen to me and were rude. This is not ókay!!
Erik RThis location was very friendly and helpful and explained everything to us from start to finish. They are friendly and courtesy as well. Not only that they are a U-Haul third-party company. They are in Appliance store which I bought a garage refrigerator and was able to take it home with me in the U-Haul. I would like to congratulate these guys on a great job.
CHRISTOPHER BNothing
Belinda PAgain not the original drop off location that was booked originally but at least there was someone there to see if I needed any assistance.
Bart TI have been riding my equipment from for about a year I really enjoy talking to the employees here. I also purchased my refrigerator at that location. I was able to take it home at the same time of picking up the truck. Recommend this facilities for everybody. They are very friendly and knowledgeable and top of their game. If I can give them more than five stars that I would.
CHRISTOPHER BThe lady at the front office were very friendly and very formative of what I do when I return the truck we appreciate it them to be very professional and their jobs. I would recommend this location for everybody.
CHRISTOPHER BPossibly trailer light adapters
SEAN POpen up on time. Give you the 4 hours you requested and not a 3 hour window. Make sure mud is not present in the box of truck.
CHRISTOPHER PThe truck cab could have been cleaned. There was grime in the cup holders, leaves on the floor, and the seats were visibly dirty.
EDITH GGreat 👍
ERNEST AClean truck
Lakesha JBetter return guidance if business is closed Sunday
Shanaya HExcellent customer service and friendly staff.
KEVIN BI say have more equipment to rent for cars please
TIMOTHY SIt was quick and easy.
SHAWANNA TEvery thing was great. Thank you!
CANDACE BI totally would!
VERONICA WFast, friendly efficient service.
Uriel NEverything was great except the trailer was parked next to a dumpster that smelled like death heated up to 100 degrees
David DThins place was organized quick and extremely professional I wound highly recommend them to all my friends and family.
FRIST C