I had a horrible experience with U-Haul today. The problem wasn’t with the location but with the U-Haul app. I made a reservation the day before and decided to download and use the app to make my pick up easier and hopefully seamless. Got to the store And asked the lady if it would be easier to use the app or for her to check me in.? She said it should be about the same because she would still have to upload my drivers license and stuff like that. The app wanted me to take a picture which was no problem Then for me to upload the front and back of my drivers license. I noticed that instead of scanning my drivers license, the app simply took a picture and it seems the picture was not good enough even though I was careful to get the best picture possible with the lighting conditions I had. Had to retake the picture at least three times, & after all that, it still did not accept the photos, so I said enough and asked the lady to check me in. She tried to check me in and said that there was a problem with my account and I had to call the corporate office. Call them and it was just a mess. They made what should’ve been a very easy check in situation very difficult and frustrated the hell out of me. Was totally ticked off at the whole process. The app is a piece of crap and it will be deleted immediately. The lady at the store finally got me checked in and when I return, I noticed that they were charging me too much. I had denied the rental coverage because my credit card covers that. I denied it when I made the first reservation and I denied it again in the store while I was doing it in the app, but she told me that I had selected their insurance. I told her I definitely did not. It seems whenever the app asked me to resubmit a photo of my drivers license. It defaulted to me accepting their insurance. Again, a horrible experience but mainly with the app and not the store location. U-Haul needs to work on their app. I have deleted the app and will not use it again.
VINCENT C
1st Choice Appliance Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Converse, TX 78109
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- 4.5 Average Customer Rating
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This location was very friendly and helpful and explained everything to us from start to finish. They are friendly and courtesy as well. Not only that they are a U-Haul third-party company. They are in Appliance store which I bought a garage refrigerator and was able to take it home with me in the U-Haul. I would like to congratulate these guys on a great job.
Christopher Bnull
Lita SPlease send my receipt.
Larnyl FI didn't choose this place and definitely didn't ask for an extra day. I wasn't able to turn in my truck for 2 days because y'all lost track of the truck and it wasn't showing I actively had it. No uhaul place would take my truck and I was stuck hauling it around everywhere while moving and yall charge me for the mileage after telling me you wouldn't. I was ready to drop this truck off the next day yet was stuck with it due to your technical issues. Not ok. And these dudes were in a hurry to leave and wouldn't listen to me and were rude. This is not ókay!!
Erik R