Customer Reviews for 2 Mile House Rentals
(U-Haul Neighborhood Dealer)

745 reviews

4221 Harrison Ave NW   Olympia, WA 98502

(360) 339-4482

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(360) 339-4482

4221 Harrison Ave NW
Olympia, WA 98502

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I was quoted $67.99 on the website, go and return the truck and I am handed and invoice for $246.00 plus the $30 it cost me to top off the tank. I used the truck for less than 40 miles round trip. Absolutely ridiculous.

Alex T. 
Rating:
5.0

Well done

kelly F. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Truck was dirty on outside. Had to clean all glass and mirrors to safety use. Truck sounded like it had engine/muffler issues. Sounded like driving a tractor. Person renting truck had several trucks on lot suspect was given worst running truck because I was renting one way. Moving son to college and did not feel safe the whole way. I have rented several u-haul trucks in the last 3 months, will never rent from this site again…

Phillip T. 
Rating:
5.0

Everything went great!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Amy U. 
Rating:
5.0

Incredibly friendly and walked me through everything. Teresa was so kind.

Aaron K. 
Rating:
1.0

Got charged ~$30 for no reason, only got the funds back after calling/texting multiple times, have been waiting for refund and it has not hit nor has there been further communication.

Parker S. 
Rating:
5.0

Customer did not leave a comment.

adam C. 
Rating:
4.0

The biggest issue I had was with Uhaul in general (not this pick up location) as follows: I booked my truck on line. 4 days before arriving to pick up my truck, i called the original pick up location to confirm that the truck would be there and available on Sunday at 830am because I had movers arriving at 10am. He confirmed. Then, Friday evening at about 5pm, I receive a text to call uhaul because of a modification. I am informed by some Uhaul rep named Miles that my truck won't be at my original location 8 min away anymore. A different one is available 20 min away, but not at 830am, only at 930am. Why, because the truck that was supposed to be returned to my original location was returned somewhere else. Ok, fine, but compensate me for the inconvenience. Drive the truck to my location, knock a few bucks off the rental price, something. Only thing the Uhaul rep, Miles, could do was offer more driving miles and/or more days. Neither of these helped. I had movers booked for 10am. Too tight a turnaround. No help from Miles at Uhaul at all. It turns out, only because of blind dumb luck, did we get a 15-footer on the Saturday before our Sunday reservation. We just happened to be driving past another nearby location when we saw a couple 15-footers in the parking lot. We pulled in, asked if we could rent one for a one-way trip on the spot. The lady tending the Uhaul shack was very kind and accommodating and was able to rent it to us right then and there. Turns out she had plenty of blankets to spare too. In my opinion, this is a perfect example of Uhaul not having complete knowledge and control over their rental network AND an a pathetic inability to accommodate its customers when they are inconvenienced. We rented the truck and hit the road the next day. As soon as we hit the road, the check-engine light comes on. What the heck! We make a quick stop at the rental location. Lady assures us just a gas cap situation and, should anything happen, we can call their excellent roadside assistance support. Ugh! Truck had just been loaded and we have scheduled movers on back end. Jeez! So... we roll the dice. We make the 13 hr trip without incident (thank goodness). I turn the truck in a day ahead of time (no compensation for that) and tell them about the check-engine light situation. The drop off location shrugged it off and led me to believe that they weren't going to do anything about it. What is going on, Uhaul? 🤨

Winton E. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Brian Z. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
3.0

It was easy to drop off after hours.

Christian N. 
Rating:
4.0

I never saw the business. When I drove into the parking area someone met me with a mobile device. She did not introduce herself but she started repeating information about my contract and told me about extra charges for each additional mile. The checkin process was very easy but I had never been met in the parking lot like that before and it would have helped if she had introduced herself.

Sherie D. 
Rating:
5.0

Checked in the truck to a super nice and friendly lady at this location. Could not have been a easier and better experience. Location was super easy to find, big and easy to park in with the UHaul offices behind the bar. Great experience.

Lena H. 
Rating:
5.0

I checked "not applicable" only because the location has a very limited number of vehicles which could be a problem for those needing some other size. Otherwise, the service was friendly and helpful.

terry B. 
Rating:
5.0

This is my second time at this location renting trucks I'd like to think the lady that works here and I apologize for not knowing her name she is very handy it's a small U-Haul location very effective though and yes when I do decide to relocate or have another event I will be choosing this location as well thank you you all for your trucks and I do enjoy the cargo truck it rides very smooth

Peggi M. 
Rating:
5.0

N/A

Michael S. 
Rating:
5.0

Truck has worn out front end and fading brakes

Greig M. 
Rating:
5.0

Rented the same van twice in three weeks. Location was responsive and the equipment was clean. Plus you can get lunch on the way out!

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Kelley C. 
Rating:
4.0

It was a little difficult to find the office since it's in the back of a bar and grill but the site is convenience and has really easy access. Staff was super nice and helpful

David B. 
Rating:
3.0

Customer did not leave a comment.

Gerald M. 
Rating:
3.0

Customer did not leave a comment.

PAMELA R. 
Rating:
5.0

Customer did not leave a comment.

terry M. 
Rating:
3.0

I need you to understand that I am trusting a giant company with brand recognition to deliver on its promise. My experience started with a convenient offer to switch my offer to a 24/7 truck share. I chose this because I would have had to spend less time with a valuable client if I had to hold a 5:45 appointment. I showed up at 6:02 to a dark store, good thing I switched to that 24/7 truck share and went through the trouble to download that app right? Boy was I wrong, apparently 24/7 means I'll be met with a come back at 9:00am 9 hours prio to the current time. Luckily the helpful representative agreed that 24/7 meant I should be able to pick up my truck, unluckily his promise to directly connect me to the folks who could help went unfulfilled. After 40 minutes listening to shitty hold music and a direction to pay my nonexistent storage fees online, I was connected with someone who almost fixed the issue. My new reservation pickup was convenient but the truck was only okay. It didn't have major issues but the cab smelled like a smokers home if they didn't smoke inside. The compartment smelled like wet golden retriever, unwashed human, and a hint of manure. The dolly was unsecured and the bracket to secure it was broken. My reservation was shortened by an hour in spite of my wasting an hour on the phone. The truck performed well and the return was smooth because I chose not to try a last trip with my shortened reservation. I will seriously reconsider renting from U-Haul again in the future

Brian W. 
Rating:
3.0

Hard to find office. Not enough signage.

Virginia B. 
Rating:
5.0

The online check in process took way too long. I wish I had checked in in person rather than using my phone

James W. 
Rating:
5.0

The drop-off location was the exact opposite of the pick-up location. The person there helped me weeks in advance with booking my rental and when my original rental which was a trailer was not going to work for us she found me a location that had a 10 ft truck to rent

brian A. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
4.0

Very hard to find

Riley G. 
Rating:
4.0

Customer did not leave a comment.

Carolyn S. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Tami K. 
Rating:
3.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Nit a thing.. the person who helped us was awesome. Thank you for your help and time, we appreciated your quick work to get us going.

micheal W. 
Rating:
5.0

Customer did not leave a comment.

Bridget P. 
Rating:
5.0

Very friendly and reliable.

Carolyn S. 
Rating:
5.0

This lady was very friendly

carrie L. 
Rating:
5.0

Customer did not leave a comment.

Takahide A. 
Rating:
5.0

First of all, UHaul has made the online reservation process super easy and I really appreciate that. Teresa, at this location, was great! I would absolutely use 2 Mile House location again the future. Everything went super easy. Thank so much!

Teresa T. 
Rating:
5.0

Customer did not leave a comment.

Aaron M. 
Rating:
3.0

Customer did not leave a comment.

Tina C. 
Rating:
4.0

Customer did not leave a comment.

Marc D. 
Rating:
3.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Amelia P. 
Rating:
5.0

Sign letting people in parking lot know office is in the back.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
1.0

Was heavily overcharged for my uhaul and was told a regional manager named Jason would reach out to address the issue. He has not. No one can provide answers nor a solution.

CHRISTINA W. 
Rating:
5.0

Fantastic customer service as always at this location!

ISAAC O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
2.0

The check in and out app didn't work very well...kept getting hung up. I rated the location lower for this reason, otherwise, when I typically pick up using an employee on-site, it's always excellent.

Eric C. 
Rating:
5.0

Well, to start, I think the employer is very polite and always makes me feel welcome. There is nothing to improve. Thank you for your service. Elvira Pryor

ELVIRA P. 
Rating:
5.0

it was great!! We did the move in one truckload!!

TAMMY SUE C. 
Rating:
5.0

Have a drop off key box.

ELVIRA P. 
Rating:
5.0

Customer did not leave a comment.

Brittany B. 
Rating:
4.0

Customer did not leave a comment.

Chris F. 
Rating:
4.0

Customer did not leave a comment.

BOBBY M. 
Rating:
4.0

Friendly customer service and the employee made the process easy.

STEFAN G. 
Rating:
5.0

Customer did not leave a comment.

Arturo S. 
Rating:
2.0

Customer did not leave a comment.

Maureen P. 
Rating:
5.0

Install sign out front to explain where office is located. The guy's at lew rents told me how to get to the office.

daniel W. 
Rating:
1.0

I was driving around for a while to figure out where this place was. Meanwhile, I had to get gas again, because I couldn't find it. When I finally realized that i had driven by it several times, I was puzzled that the actual drop off was at a dive pub parking lot. This made me late and I was charged an extra $60+. Then I had to walk around for like 10 minutes to find the actual key drop box, which was hidden behind the building, attached to a storage closet entrance. It felt like I was in a twilight zone movie and I wouldn't want to drop off anything there after dark. Awful lack of signage and not clear at all. Worse experience with uhaul ever for drop off location.

Monika L. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY J. 
Rating:
5.0

Customer did not leave a comment.

EMILY K. 
Rating:
5.0

Customer did not leave a comment.

BLAKE L. 
Rating:
2.0

Customer did not leave a comment.

Lynne H. 
Rating:
5.0

Nice lady. Very professional and friendly

BUFORD L. 
Rating:
5.0

My organization rents large Uhauls regularly and we always use this location for the attention to detail and "above-and-beyond" level of service offered by Teresa!

ERICA G. 
Rating:
5.0

Customer did not leave a comment.

Phillip V. 
Rating:
5.0

When picking up truck, low tire sensor came on. Other than that the equipment was fine.

Linda B. 
Rating:
5.0

Customer did not leave a comment.

Vera K. 
Rating:
4.0

Picking up the truck was not a problem as we did the after hours pick up and didn't have to deal with any people. The blankets were not on the truck however so we had to go to another Uhaul place to get them. When we had the car trailer added on for some reason we had to jump through a bunch of hoops, even though it was all prepaid, etc. This put us 1.5 hours behind schedule and we lost a lot of time as we got stuck in Portland. OR area traffic.

Ephrain F. 
Rating:
5.0

Very friendly and easy to use!

DANIEL N. 
Rating:
5.0

We had to change ourreservation from Sat to Sun and they happily accommodated us. We asked where closest gas was available and again helped us. Appreciated their help and kindness.

carol G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer B. 
Rating:
3.0

This is the second time I rented a truck from this location. I've had to clean it and wipe it down both times. The truck was not clean on pick up either inside or outside. I told the attendant. Otherwise, good pick up and drop off. No other issues.

DENISE S. 
Rating:
4.0

It was not obvious where to do the drop-off of the key; a little clearer signage would help.

JAMES J. 
Rating:
1.0

My reservation was rescheduled 3 different times at 3 different locations. The last time called I was told pickup was in Lacey, it was not it was 15 miles from the house I was moving out of. My reservation was at 8:30am, I went to go pick up the truck and there wasn't one. I had movers I booked through uhaul at my house at 9am and I didn't get a truck until 9am. So I paid for movers to sit there and wait. This was frustrating and very stressful. Not happy at all.

TAMARA M. 
Rating:
5.0

This was an easy pickup and dropoff

Carol B. 
Rating:
1.0

Not recommended. Incorrect billing, overcharged and not resolved with any amount of satisfaction.

Chris S. 
Rating:
3.0

This location is unexpected, tucked behind the bar, but I've always had a good experience here. I have rented vehicles multiple times from here and it has always been great. Super friendly staff and convenient location. I'll go back.

ELIZABETH M. 
Rating:
5.0

Customer did not leave a comment.

Andrea S. 
Rating:
4.0

Customer did not leave a comment.

JOANNE F. 
Rating:
5.0

The woman running the show there is beyond great.

Deanna M. 
Rating:
4.0

The app for return didn't work and was on hold for over 30 mins. Price per mile increased after process started.

Donald A. 
Rating:
3.0

Showed up at pick up time, nobody was around. Nobody answered the phone, took 20 minutes to find the uhaul entrance.

JAKE L. 
Rating:
5.0

Nice lady to deal with

BUFORD L. 
Rating:
3.0

An updated truck safe to drive. the person at the location was nice. Uhaul (the company)customer service overall has gone to Sh-t.

ALBERT M. 
Rating:
5.0

No need. Service was excellent

Thomas S. 
Rating:
5.0

Always receive great customer service from Teresa at this location!

ERICA G. 
Rating:
3.0

Make the drop box more visible from the parking location.

Amy T. 
Rating:
5.0

Great customer service. I will definitely be back.

JOSSELYN PERRI G. 
Rating:
3.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

The personnel was very nice and helpful! She even mailed me my debit card that fell out onto the seat. I locked the truck and dropped the key into the lock box before I realized the debit card was in there. Thank you!

danielle G. 
Rating:
4.0

Actually have the furniture dolly I reserved online available at the location

WILLIAM DAVID EL P. 
Rating:
5.0

Customer did not leave a comment.

Deanna N. 
No reviews have been submitted for this location.

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