Customer Reviews for 2 Mile House Rentals
(U-Haul Neighborhood Dealer)

653 reviews

4221 Harrison Ave NW   Olympia, WA 98502

(360) 339-4482

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 8/14/2021: 9:00 am - 10:30 am
  • 9/23/2021: 9:00 am - 2:00 pm

Services at this Location:

Contact Us

(360) 339-4482

4221 Harrison Ave NW
Olympia, WA 98502

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: Closed
  • Thur-Sat: 9 am - 5 pm
  • Sun: 9 am - 4 pm
Special Operating Hours
  • 8/14/2021: 9:00 am - 10:30 am
  • 9/23/2021: 9:00 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Always receive great customer service from Teresa at this location!

ERICA G. 
Rating:
3.0

Make the drop box more visible from the parking location.

Amy T. 
Rating:
5.0

Great customer service. I will definitely be back.

JOSSELYN PERRI G. 
Rating:
3.0

Customer did not leave a comment.

Rachel T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA H. 
Rating:
4.0

The personnel was very nice and helpful! She even mailed me my debit card that fell out onto the seat. I locked the truck and dropped the key into the lock box before I realized the debit card was in there. Thank you!

danielle G. 
Rating:
4.0

Actually have the furniture dolly I reserved online available at the location

WILLIAM DAVID EL P. 
Rating:
5.0

Customer did not leave a comment.

Deanna N. 
Rating:
4.0

Have it cleaned before I get there. Also it needs new wipers

MARY E A. 
Rating:
1.0

Customer did not leave a comment.

Maria N. 
Rating:
3.0

This location was a life saver. The first location too our reservation and did not tell us they were closed on Sat. Truck outside gate and we could not get the process to work. The 24/7 service helped us only to realize someone returned a truck and parked it and put keys in lock box in front of our rental and we could not get in truck or get truck out anyway. The 24/ 7 service once again came to our rescue and sent us to this location. The lady there was Awsome and we got a truck. I needed to go get my stuff out of pods container on that day. Thanks to this location and 24/7 service it happened. The other location that left the truck outside the gate and closed. I would not recommend. They really made a mess out of a simple reservation that we made a week ago. We owe a big thanks to the location on Harrison road.

Terry H. 
Rating:
5.0

Good job, no snags. Liked being able to return it to bartender at the bar

SPENCER B. 
Rating:
5.0

Customer did not leave a comment.

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

VICKI P. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

ANDREA P. 
Rating:
5.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

DAVID GREG M. 
Rating:
5.0

Customer did not leave a comment.

TINA T. 
Rating:
3.0

There is no signage to indicate the Uhaul office is located in the back of the bar. It was easy to upgrade to a larger truck once I found the office.

JEFFREY J. 
Rating:
2.0

There were no clear instructions on how to pick up our vehicle and no clear hours marked letting us know the facility was closed on Wednesdays. We had to call to figure out what was going on, the customer service team was a bit rude and just told us to use the "App" we ended up spending over an hour just trying to pick up the vehicle, it was unnecessarily stressful and difficult

Cristel W. 
Rating:
5.0

Very helpful staff! :)

SHANA O. 
Rating:
5.0

Customer did not leave a comment.

RICHARD WILLIAM B. 
Rating:
1.0

The online pick up experience was horrible. I will never use this system again and will tell other people to never use it. I tried to submit my alternate person number. They repeatedly called her and she was written up at work. I repeatedly told the online agent that I would use my passport. They still persisted on calling my contract. It took over an hour to pick up my truck and I didn't get any extra time to make up for it. This is the worst service i have ever had.

Tai H. 
Rating:
1.0

Worst experience. Will never use this company again.

CHASE S. 
Rating:
5.0

Customer did not leave a comment.

COREY ALLEN P. 
Rating:
5.0

Thank you for good service..you are amazing and helpful

MOA'YYAD B. 
Rating:
5.0

My expectations were exceeded, and my overall experience was great; the young lady who helped me was awesome! She deserves a raise. She was very knowledgeable, professional, and courteous, and she worked with me even though I was running late for my appointment. She helped me with the website check in issue, and showed me how to open the tale gate. Very nice person to work with!

CLIFFORD EUGENE T. 
Rating:
3.0

Make sure back of trucks are clean.

MARKUS L L. 
Rating:
5.0

Very friendly service!

Julie S. 
Rating:
5.0

Customer did not leave a comment.

Anne D. 
Rating:
5.0

Great customer service!!! Everything was perfect. I love doing business with this location!!!

ISAAC O. 
Rating:
5.0

Nothing

DAVID H. 
Rating:
4.0

App needs work freezing up. Live chat tried to help. Had to use website instead

David M. 
Rating:
3.0

Customer did not leave a comment.

MARILYN O. 
Rating:
4.0

Customer did not leave a comment.

TAMI L. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA V. 
Rating:
5.0

Customer did not leave a comment.

LISA B. 
Rating:
5.0

Customer did not leave a comment.

RUBY B. 
Rating:
3.0

Hard to find - good service, nonetheless!

ALFRED P. 
Rating:
5.0

Everything was great.

Scott R. 
Rating:
5.0

Theresa is awesome! Everything always goes nice and smooth every time I rent from this location.

DIANE KAY F. 
Rating:
5.0

Teresa was wonderful. It was easy to access the vehicle we needed. Check out and return were also easy. The office is a small shed, but Teresa is proud of her tiny office, and her pride in her work shows. Thank you Teresa and U-haul!! Gary and KayCee VanCamp

GARY V. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
5.0

Customer did not leave a comment.

DONALD S. 
Rating:
1.0

The location feels like an afterthought. Because my rental time was pushed back I did not pick up until night, it is dark and felt unsafe. There are no light posts near the trucks and a small dim light near the office. I am thankful I did not do this rental by myself.

Rueben N. 
Rating:
3.0

The desk person was nice, but no heat and the transaction took a while. There was not internet fro me to download the damage form so she hand wrote that we did a walk around. The truck door in the back got stuck, lock didn't work well and it was 2 heavy men who helped me ( small female) close the lock and push ramp back in even though I am strong. The lock really needs work - thanks though and we got moved

Jessica M. 
Rating:
3.0

The agent was very charming and helpful. She should have nicer office.

WILLIAM K. 
Rating:
5.0

The attendant was super friendly and helpful! I sadly failed to get her name because I would like to get her the positive response she deserves.

RENEE DIECKMAN L. 
Rating:
2.0

First, I visited the Lilly and Pacific Road facility to pick up my original reservation. I was a bit stunned at how dingy and unkempt the office was not to mention they had a cat on the desk. I am deathly allergic and my friend had to approach the desk for me. Second, my reservation was not available so the reservation was changed to a different location across town.and assigned to a bigger vehicle. Once again, I could not use.the truck because it was way too big for me to get up into it. This led to having my friend drive for me. Third, the second location was on par as the first. Basically a hole in the wall. I waited a good length because the birds nest she fondly referred to was so high she could not see me.1 I get it, rental facilities deal with messy vehicles and people but I expected a lot more than either location could dream of offering. Lastly, the drivers side of the vehicle was a muddy mess. Overall, I probably will either use a different location, but only as a last resort. One highly disappointed customer.

DARCEL LARAE C. 
Rating:
5.0

Customer did not leave a comment.

AILEEN D. 
Rating:
4.0

Customer did not leave a comment.

Darlene L. 
Rating:
5.0

Customer did not leave a comment.

ALLAN WAYNE K. 
Rating:
1.0

The service was crummy and the equipment was a broken down piece of junk that had quite a few issues. Very poorly maintained.

FRANK C. 
Rating:
5.0

Customer did not leave a comment.

Chad W. 
Rating:
5.0

Site: nothing, you're wonderful! Corporate: fix the stinking app!

EVELYN M. 
Rating:
5.0

Customer did not leave a comment.

Luke S. 
Rating:
4.0

Customer did not leave a comment.

Ashley F. 
Rating:
5.0

Everything went great! Thank you!

ZACHARY B. 
Rating:
5.0

Having 24/7 pick up is so convenient. The employee who checked us in was very friendly

Jennifer P. 
Rating:
5.0

Nothing, Teresa was excellent as always... Thanks

LLOYD F. 
Rating:
5.0

Customer did not leave a comment.

maria P. 
Rating:
4.0

Customer did not leave a comment.

Audrey C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY DUNCAN P. 
Rating:
5.0

Customer did not leave a comment.

Timothy J. 
Rating:
3.0

The bed was dirty- covered in saw dust. Had ro sweep it before we could put our items in the bed. And then some if that sawdust transferred to the cab.

DEVER L H. 
Rating:
4.0

N/A

GREGORY L. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Best customer service and Patience answer all the questions went above and beyond. Would recommend to every body..

JOSEPH JOHN D. 
Rating:
5.0

Customer did not leave a comment.

Janice N. 
Rating:
4.0

Theresa is always helpful and professional. She makes this location much better with her attitude and attention to customer needs.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Customer did not leave a comment.

Kim S. 
Rating:
5.0

Customer did not leave a comment.

Khrys K. 
Rating:
4.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Great costumer service

ALFONSO G. 
Rating:
5.0

Rep was one of the nicest uhaul customer service people I have ever met. I use uhaul a lot for my work in real estate helping clients, and this was the best uhaul experience I have ever had.

Kathy M. 
Rating:
5.0

Nothing

JUDITH KAY H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH JOHN D. 
Rating:
4.0

Sign telling you exactly where the key pickup/drop off location is since its hidden behind a building from the parking lot where the trucks are parked

Shane V. 
Rating:
5.0

Service and vehicle were excellent. Facility was minimal.

JEFFREY H. 
Rating:
3.0

Location and customer service is nice. However, when I picked the truck up it was filthy dirty inside especially and outside. The interior was not sanitized. I had to do that myself. I was surprised given the virus pandemic that the interior of the truck wasn't sanitize between uses. The interior of the car was grossly dirty and sticky like somebody spilt some sugary drink and there was cat hair all over the seats.

Denise S. 
Rating:
5.0

Manager was wonderful

patricia E. 
Rating:
5.0

Very helpful.

MARIO B. 
Rating:
4.0

Friendly customer service representative. Computer slowed the process a bit.

Marla K. 
Rating:
5.0

This place and the young lady who helped me is the very epitome of what customer service should be!??

MARK W. 
Rating:
5.0

Customer did not leave a comment.

CHARLES HARRISON B. 
Rating:
3.0

Customer did not leave a comment.

BRIAN BAILEY C. 
Rating:
5.0

N/A

DOAN H. 
Rating:
5.0

Customer did not leave a comment.

Joshua S. 
Rating:
3.0

Customer did not leave a comment.

Kathe R. 
Rating:
3.0

Difficult to access.

BRIAN W. 
Rating:
5.0

No improvement I can think of!! This is the best Uhaul location to pick up a moving truck. Customer service is #1 and AWESOME!!!

CAROL IRENE J. 
Rating:
5.0

Customer did not leave a comment.

Corie J. 
Rating:
4.0

Attendant that helped me was really nice and got me on my way quickly.

CATHERINE P. 
Rating:
5.0

Customer did not leave a comment.

RALPH L. 
Rating:
5.0

Customer did not leave a comment.

JOHN DONALD Y. 
Rating:
5.0

Customer did not leave a comment.

Maura P. 
Rating:
3.0

Customer did not leave a comment.

Derek K. 
No reviews have been submitted for this location.

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