The online pick up process was abysmal would never book U-Haul ever again. Why you had to contact four different people to verify who I am. God only knows. I was literally sending text to friends asking them to answer U-Haul because I was sitting there in the pouring rain.
BRENT R
2 Mile House Pub & Eatery
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Olympia, WA 98502
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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One person running the counter. Very long wait times. Lack of communication. Didn’t dispatch my rental. I had to call the main reservation line in my area to make sure it was dispatched. Equipment was fine.
Brandon RThis drop off location was very convenient and easy to find. However, the woman who checked in the equipment was very rude. She was unpleasant when we greeted her, audibly exasperated when I informed her I did not have the U-Haul app (heavy sigh, "well, I guess I'll have to start from the beginning"), then got in the truck, closed the door, and left us standing nearby in the sun while she spent over five minutes repositioning the truck. When she got out she ignored us, so we asked if we were done and she said yes. Really disappointing lack of customer service.
Anthony BPlease correct customer access to office . Standing on a plastic crate to reach the opening is not safe. The person at office was so efficient and helpful . Thank uou
jaquelyn kThe woman helping us didn’t know what she was doing and tried to hand the keys back to us after we said we were returning the truck and she logged the return miles !! Total bimbo plus U-Haul changed our drop off location at the last minute and we had to drive further away to drop it off
Christy G