Terrible experience checking out vehicle and returning vehicle. Not venders fault, reservation system is terrible, online check out did not work, charges were not as quoted, whole experience was terrible.KARA R.
Customer Reviews for 204 Fuels Waverley
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was little point filling in the on line check in which was to speed things once there...however all the info entered had to b done anyway again.one person on duty was not good as I was interrupted 6 or 7 times as other customers came in.getting the thing was not smooth but all else ran smoothLINTON P.
Best place to rent uhaul in south region. Good equipment. Good people helping you at desk. Highly recommended.PRAJWAL M.
Truck was dirty, inside & out. Was not ready for pick-up as I had to wait for the guy to sweep the back. The area is congested and hard to return.JOHNS F.
Customer did not leave a comment.KHASHAYAR K.
more staff pleaseJoe P.
All is goodSHIV RAJ G.
Customer service responded to every question and concern quickly and professionally.Kimberley T.
Inside of box could have been swept out. Otherwise very courteous rental agreement was well explained.R D.
Excellent customer serviceDHAWAN D.
It is winter in Manitoba!! The tires on the truck are absolutely brutal!! Totally bald. The truck was swaying on the highway and got stuck on a driveway with no snow on it and about a 5 degree incline. It is dangerous and totally unacceptable.BRENT M.
Price reduction it's soo costly for short distanceGAGAN P.
customer service was excellent. Both at pick up and drop off, both gentlemen were very polite, quick, and thorough. Definitely recommend this location.Brianne V.
The truck had no power steering, the brakes were not working well, the tires were bald and the key broke in the ignition. When I took the truck back - I explained the issues and was told I would be given a full refund - instead I've been charged an additional $11.79. Why???? Terrible experience.Gavin W.
was really quick and easy to rentROBERT M.
Customer did not leave a comment.david R.
Customer did not leave a comment.pulkit A.
Customer did not leave a comment.Fady B.
Customer did not leave a comment.aaron B.
Unorganized staff at pickup/drop off location. They did help move the dollys and furniture pads over to truck which was nice. I called the day before pickup and asked about boxes and the staff said they didn't know and then hung up. The staff was busy dealing with gas customers and took a long time to get truck. It was convenient to be able to get gas right at the location though. The staff wasn't rude and was friendly but I felt it could've been more organized overall. Excellent and friendly customer service on the corporate phone line!Aaron Z.
The person working at the front did not seem well trained. They unhooked the trailer when it was still free to roll down the driveway into the roadway.Jennifer W.
Very professional serviceKiritkumar P.
I was perfectly fine with the vehicle, but engine light was on when I got it. I think it needed some maintenance, but still fine for my purposes.Patrick D.
Customer did not leave a comment.Alexandra H.
Customer did not leave a comment.KENNETH B.
Customer did not leave a comment.GEORGINA W.
The check in process took almost one hour including authorization of my credit. This took away one hour of my allotted time. This does not make sense.your automated system is too lengthy. It could have been done at the beginning of the process.Claudette M.
Customer did not leave a comment.Rebecca H.
Customer did not leave a comment.Dave H.
Everything went well and quick.Michael D.
Very poor customer service. There was only one person in the Waverly Esso to manage the gas station and UHaul counter. I did not ask for any insurance, but they charged me for it. Also, you have to do everything yourself: cleaning the snow-covered truck, parking, and filling the gas at the end. I am not going there anymore.Noman M.
Customer did not leave a comment.Astrid S.
Customer did not leave a comment.AMRESHPAL B.
Customer did not leave a comment.Ekamdeep S.
Super easy, super simple. Made moving a hell of a lot easier. Thank you!Christian S.
Gas was not full when they said it was. The back tire was low. They made me go outside and pay a dollar for air. There was garbage in the truck. I asked them if they sprayed the truck down inside and I couldn't understand the guy. Poor location they don't care. Go to Inkster. Fantastic service and clean trucks.BRIAN M.
Customer did not leave a comment.BELA W.
All went well. Friendly staffJOHN M.
Customer did not leave a comment.EDUARD M.
Customer did not leave a comment.Antonio C.
Customer did not leave a comment.stan W.
The truck I rented had a warning that the right rear tire needed air. I brought this to the attention of the clerk. He said to ignore that. This location is dark and dreary and old, yet there is no adjustment on the price. However the truck ran well as did the online registration.WILLIAM N.
Easy, fast service..ADELHEID N.
Customer did not leave a comment.Roman B.
Customer did not leave a comment.Haroon K.
Too much expensive.ajay D.
Customer did not leave a comment.Les S.
Don't add charges to the contract without the customers permission and then refused a refund !!! Will never use uhaul again such a rip off!!!Tyson C.
Vehicle had not been cleaned or sanitizedCorrie S.
Vehicle was there when expected. Creating account sped through the pick-up and drop-off process. Excellent and helpful staff at the Waverley Esso location.Tim N.
I am just concerned about that I have to bring the truck with same gas level plus you charge 1.11/km plus the regular rate per day plus rent fees plus the insurance . So you advertise it as 19.95 per day . But I ended up paying 105$ in 2 hrs using it in a short trip inside the city !MINA M.
Customer did not leave a comment.scott J.
Customer did not leave a comment.CAIO HENRIQUE C.
The truck suspension was very poor. Felt every single bump on the road and it was extremely noisy. Had a class 1 trucker friend drive the rental vehicle and was not impressed at all. The truck was clean on the inside and it fit all of our stuff perfectly.Colwyn A.
Customer did not leave a comment.Tony D.
Customer did not leave a comment.Victor P.
Customer did not leave a comment.Jasmine N.
Can't think of anythingVarinder K.
Customer did not leave a comment.Douglas M.
Every time you charge about $100,then what does mean $19.95 ? So it should be the same price posted on vehicles and the actual amount you charge. Thanks!Baljeet S.
Customer did not leave a comment.olusegun O.
Customer did not leave a comment.John M.
Customer did not leave a comment.REZA V.
Customer did not leave a comment.AHMAD N.
I registered on line for the Century location which is close to home. Got a call right away that our truck was on Waverly. Not great, but we had no choice.Michael G.
There were a number of people who came to pick up their rentals at the same time the location opened, 8am on a Saturday morning. There was one associate working, who also had to manage the c-store and gas offering, so the check in process was very time consuming. I was the first person in line, and it still took me 20 mins. before I got the UHaul. IWANDA C.
All good.Kam K.
Customer did not leave a comment.SYLVIA M.
The truck was not clean or sanitized upon entering. There was even a McDonald's bag under the seat. I had to sanitize and clean the truck myself which was an inconvenience.MOHAMMADREZA A.
Customer did not leave a comment.ABHISHEK M.
I love the fact that Canada has become this beats diverse country. It has all made us better. With that said, they need someone there in the phone in that location that you can understand. Their accent was so strong, I could not understand a single word they were saying. I couldn't even understand where they were located because I just couldn't understand them.carl S.
clean the trucks!WANDA B.
Customer did not leave a comment.KAMALJIT A.
Customer did not leave a comment.Chung Kei C.
Truck was dirty when we picked it up, and they charged an additional 6 dollars for gas when we filled it back up to the level it was at. I will definitely be letting people know via social media this location is crap and not to go tjere or trust it. I have rented trucks multiple times this year and all have been around 75 dollars yet this place charged me 124. Not trustworthyTroy S.
Customer did not leave a comment.Yuheng S.
Customer did not leave a comment.joseph S.
Customer did not leave a comment.saed A.
Customer did not leave a comment.ajay M.
The clerk was terrible. Took forever and was impossible to understand. I rent from uhaul all the time and this was the worst experience so far. I was also told 30 dollars for the rental but cost me 80 I am done with uhaul ,Brad P.
Customer did not leave a comment.Daniel R.
I just wonder is there any insurance on the truck? When I rent the truck, Clark say there is no insurance whatsoever because the truck comes from USA. So I pay $15. Which I don't understand. How possibly rent the vehicle without insurance.CHUL M.
Customer did not leave a comment.ALEXA K.
You need to be more upfront with the costs. What started out as $19.95 ended up costing $58.00.STANLEY F.
Customer did not leave a comment.ANDREAS F.
Very good service, thanks the guy help me to get the van.BO C.
I had a positive rental experience. I was able to make a same day reservation, that fit my schedule.I was able to return the truck earlier as a result. I will continue to rent from this location.MICHAEL T.
Amazing service!LUIZ R.
Customer did not leave a comment.john G.
Customer did not leave a comment.HUANSHUO X.
Customer did not leave a comment.ALBERT K.
Customer did not leave a comment.IMRAN A.
I was over charged. Hi. I rented a 6 x 12 trailer last week, for a 24 hours period and was charged for two days. No gas called me back.FRANK G.
Customer did not leave a comment.Ryan B.
Customer did not leave a comment.Ephrem G.
Rented a 6x12' trailer 1.5 months before move out date. Uhaul called 3 days before move out date to notify me that no 6x12' trailers were available. I had to therefore rent a 5x8' trailer and make several trips with no compensation from Uhaul. Not the first time I have had trouble with Uhaul.Tyson K.
The truck died a few times while idling. The salesperson was friendly and helpful. He seemed very knowledgeable.JARED T.
I would like ta thanks nick and Rupinder for help me out to choose the best truck for house moving. They are very nice guys and I recommend every one to go on this location.ABHISHEK M.
The roof on the Uhaul leaks. I have several boxes that were soaked wet. My kids toys which are battery operated were ruined. Several other boxes went and fortunately I saw how wet they were as they were falling apart.TREVOR M.