Customer Reviews for 24/7 Gas Plaza
(U-Haul Neighborhood Dealer)

408 reviews

140 John St   Hawkesbury, ON K6A1X9

(343) 886-8288

Hours

  • Mon–Sun
    8 am–8 pm

Services at this Location:

Contact Us

(343) 886-8288

140 John St
Hawkesbury, ON K6A1X9

Services at this Location:

Hours

  • Mon–Sun
    8 am–8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Stephane G. 
Rating:
1.0

Absolutely no regard for people's reservations, our truck was not available on the move day, and had to drive over an hour to pick up other accommodations. A simple call stating the truck I was supposed to have wouldn't be available due to needed repairs, would give me the time to plan out my day. 2 days prior when I called to make sure the truck would be there, they said it was all good. Absolutely disgusted with the service I recieved.

robert G. 
Rating:
1.0

I had a promotion because U -haul dosen't have 26" and the person at Hawksbury can't put the 40$ off on the rent like the person tell us by phone last tuersday during confirmation call... and she change the date for saturday 8h00am then sunday 8h pm ... So we had a VERY VERY BAD EXPERIENCE we are very hungry... it's my 2th time I rent U-haul and 2/2 I have vedy BIG bad experience

Dave C. 
Rating:
4.0

Customer did not leave a comment.

Juliana F. 
Rating:
3.0

Electric plug in did not work properly

Arthur O. 
Rating:
3.0

This was not the original pick up location. In fact, I only learned that the pick up location changed less than 24 hours before pick up. No email or text had been sent to notify me, I only found out because I logged into my account to double check everything. The new pick up location was at least only a 30 minute drive but it was a good thing we were able to get there easily.

sabrina O. 
Rating:
3.0

Customer did not leave a comment.

Lynne D. 
Rating:
5.0

Customer did not leave a comment.

Laurentiu M. 
Rating:
2.0

lights not working. no one could close my invoice. i had to wait almost an hour before someone showed up. Finally the manager game me a credit.

Simon D. 
Rating:
5.0

It was all good no need of road assistance but i don't have that choice on that survey !

Ren P. 
Rating:
2.0

L'endroit pourrait être plus propre

Justin wa Kaluku K. 
Rating:
4.0

Customer did not leave a comment.

LYNE D. 
Rating:
3.0

Customer did not leave a comment.

Annie C. 
Rating:
4.0

Customer did not leave a comment.

Stephane L. 
Rating:
2.0

meilleur disponibiliteret service

mario B. 
Rating:
5.0

Excellent, Thanks, Cheers!

Lloyd M. 
Rating:
1.0

Customer did not leave a comment.

William F. 
Rating:
1.0

The Truck had garbage inside when I received it. I paid for the equipment and the truck online prior. When I arrived I was told I had to pay for the equipment again the U-haul representative told me there were (added taxes) even though I showed a receipt I paid for the equipment already. Over all poor service I had to pay extra mileage even though I told them I would be driving the truck to Ottawa and back. Would not recommend this place to anyone I know

Rayjean P. 
Rating:
5.0

Really Happy and your Sales Rep did a really good job

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

victor J. 
Rating:
4.0

Customer did not leave a comment.

Patrick T. 
Rating:
1.0

My original reserved vehicle was not properly inspected, not road worthy, no assistance from site operator, very difficult to reach u-Haul by phone, screwed up my perfect itinerary, traveled extra miles to go pick up a different vehicle at a different location. Phone number provided for that location was not valid, almost didn't get the second vehicle. That vehicle was not clean and dash board called for an oil change. Location couldn't print the paperwork. Hawkesbury site operators were very pleasant and willing to help I must say. Not my best experience. The worst part is the inability to reach anyone by phone for hours.

richard B. 
Rating:
1.0

The app doesn't work. I had booked under 24/7 feature with mobile pickup. Worse experience ever. I never selected insurance but the charges appeared on my invoice. Never renting from u haul again.

Ahsan C. 
Rating:
1.0

J'ai réservé en ligne . L'équipement non disponible sur place alors que j'vais ne réservation. Obligé de retourner le lendemain. Impossible de rejoindre par téléphone pour confirmer si des équipements étaient de retour. Déplacement obligé. Deux équipements disponibles mais le commis n'avait pas accès au système informatique et ne pouvait pas honorer la réservation

Roselyn L. 
Rating:
1.0

Endroit extrêmement sale, mal entretenu et non invitant, et ce, tant à l'extérieur qu' à l'intérieur. Ceci nuit à la réputation du UHaul , les camions et les remorques sont mal disposés, au milieu de gros déchets qui ressemble à un dépotoir. Par contre aucun soucis avec la transaction mais l'endroit et le personnel n'inspire pas confiance.

France G. 
Rating:
2.0

Staff are awesome but the location looks sketchy and could use a major ckean up.

Lorraine P. 
Rating:
3.0

Went to pick up a van on the 31 of August, and it wasn't available. So I had to pick up the next day. Ask for blankets and wasn't put in the truck.

Nathalie B. 
Rating:
1.0

Have a clean truck, and a pick up location with Better customer service, and someone who knows what they are doing.

Antoine L. 
Rating:
1.0

Be honnest and don't overcharge . I will never rent from there again. I feel very unsafe knowing they have my credit card #.

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Vincent M. 
Rating:
2.0

I'm French.:: start responding to your customer in their language!!!

Sebastien L. 
Rating:
2.0

Service your equipements, trailer with a slow leak not good

Ronald P. 
Rating:
2.0

Customer did not leave a comment.

Jonathan D. 
Rating:
2.0

Very dirty location. Equipment was dirty and still had somebody's dolly in the back. Key deposit box isn't located outside. For some reason I had to have my identity "verified", despite the fact I regularly rent from Uhaul.

ALEXANDER F. 
Rating:
5.0

Customer did not leave a comment.

Earl T. 
Rating:
4.0

Customer did not leave a comment.

Lynn T. 
Rating:
2.0

Need to have staff available onsite who can help with rentals.

Sami G. 
Rating:
5.0

Good place to go good service

Dave F. 
Rating:
5.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Gangadhar K. 
Rating:
5.0

Very firendly.

Kevin A. 
Rating:
5.0

The two ladies that served us was incredible, nice, polite. Excellent service.

Danial L. 
Rating:
3.0

Customer did not leave a comment.

Sami G. 
Rating:
4.0

the woman was working along(gas station), a bit long but she was very nice. can't complain. thanks

joey B. 
Rating:
4.0

Everything went smoothly for us, we had ordered a larger trailer but we were notified right away that it was not available, pick up of the smaller trailer was Efficiently processed by Demetra, big shout out to her for her service!! I was a little worried as U-Haul had cancelled their own employees reservation but thankfully everything was good for us.

susanne M. 
Rating:
5.0

VERY GOOD

LUC T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

First off, I would recommend UHaul in general not to cancel a reservation made 2+ weeks in advance 3 days prior to moving. ''Not having the necessary equipment'' is not an excuse, and writing that I should drive 6+ hours to get a truck is ridiculous. (This has nothing to do with the pickup location). Now regarding the pickup location, I was disappointed to learn that there was no available equipment on location when I presented myself. I had to wait 11 hours in person before another truck was available. The personnel was very helpful: they tried everything they could to get me a truck. I want to thank Mary and Dumitra as they made the best out of the worst situation possible. Next time, I would advise them to not use spare one-way trucks to store dead wood as it could save time for customers needing a truck, but I also do understand that there was a fire and that they needed a place to put the debris. Based on my overall experience, I will never rent from UHaul ever again, and I will not recommend UHaul to any of my friends and family. (Again, nothing to do with the pickup site, they were great).

Lukas S. 
Rating:
1.0

If you say something, you got to stick to it. I'll never rent a truck or a trailer with your company again. How can you cancel a reservation the day before the client's moving? This is unacceptable.

William B. 
Rating:
1.0

Truck was dirty. Manager was rude and belittled me.

Lauren S. 
Rating:
4.0

Customer did not leave a comment.

Bonnie U. 
Rating:
3.0

Am verry mad , I reserved a 15 feets and then they call me to said the 15 feets is not avalble ,they offrir me a 20 feets i said it was ok but they call me back to tell me it not avalable grrrr and they toll me they have 10 feets only ,saturday they day i move i drove to Hawksbery to get my 10 feets the lady to me she have no 10 feets ,i was verry mad .But she find one . But with the 10 feets i have to travale to time from Hawksbery ro Les Coteaux two time and paid extra Kilometres grrrrrrrr

Ginette P. 
Rating:
3.0

The lady that processed my rental was fantastic. The Truck was very dirty inside and not washed outside. The lady that actually runs the place (NOT the manager) is knowledgable and patient with customers. The computer is extremely slow and the company seriously needs to upgrade it ASAP. Pricing is affordable, Gas prices these day, not so much.

Louise R. 
Rating:
3.0

Le commis est arriver à 8h10 au lieu de 8h00. Durant l'enregistrement elle à remarqué qu'elle n'avait pas la clé du camion que je louait pcq son collègue l'avais amené chez lui pcq il avait oublié de remettre la clé sur le bord après avoir replacé le camion la veille. J'ai du attendre un 30 minutes supplémentaire pour avoir la clé. Donc à cause de ses 2 évènements je suis partit à 8h50 du centre de location. Mon pick up était prévue pour 8h00. Et à cause de ça je suis arrivé en retard au rendez-vous que j'avais à 9h.

Jean-Michel D. 
Rating:
5.0

Customer did not leave a comment.

Louis B. 
Rating:
1.0

Hidden fees everywhere... logic behind need to fuel the truck when it isn't empty is so stupid I won't use a Uhaul ever. 29,95 + 0.86$/km + hidden fuel fees + hidden 30$ for I don't know shit + no one told you anything... It was easier 20years ago. Now it's a NoNo

Mathieu G. 
Rating:
3.0

The truck was very dirty and discusting. I had to clean it myself.

Charles G. 
Rating:
5.0

Very friendly and honest service.

Heather M. 
Rating:
3.0

The van was clean, but it needs suspension work. When I drove over bumps or potholes it swayed badly and I had to really manhandle it to keep it in my lane. I only had 5 sheets of plywood in it but it really bounced around as if it had a shifting load, but the load was flat on the floor. The store is smelly and dirty, and the staff are a bit rude, but we are stuck because it is the only U-Haul that has vehicles regularly in our area.

Tina P. 
Rating:
1.0

J'avais réservé une remorque 6X12 fermé, et le jour avant la livraison on m'a appelé pour m'aviser que j'étais pour avoir un 5X8 fermé. Donc je n'ai pas eu assez de place pour tout mettre et j'ai eu a faire deux voyages a la place de un... = perte de temps et d'essense.

Alain B. 
Rating:
1.0

Oui je recommande u-haul a un ami mais pas cet endroit. Cet endroit est une station d'essence avec service et très occupé et il n'a que un employé. A la ceuillette du camion cela nous a pris au moins une heure. Le contrat a du être refait car l'essence a gage indiquait E et sur le contrat 1/4, le millage était de 60 miles de plus que sur le contrat, il faut bien surveiller avant de partir.

Roger G. 
Rating:
3.0

Take cash not everyone has a credit card

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Customer did not leave a comment.

Jennifer S. 
Rating:
1.0

Communication was bad They told me it would cost $30 A day to rent a trailer . When I went to pick up trailer the cost increase to $ 1300. There was no electrical hook up available. It is illegal to let a trailer leave the lot without proper lights etc I had to go to a store and put together a wiring harness, to be legal. It would not look good for u haul.

tim G. 
Rating:
1.0

Customer did not leave a comment.

serkan S. 
Rating:
1.0

Make sure the truck is full of gas. Make sure the oil engine is checked. Do not ask the client to bring back the truck after parking it after the rent to check km. Do not ask the client to go back to the truck to put out the moving blankets. I will never go back to that place and never recommend it.

Alain F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Truck was really dirty inside the driving cabin.

Helen G. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

michel M. 
Rating:
1.0

Customer did not leave a comment.

Tatiana G. 
Rating:
1.0

No circle inspection done with me, wiper was ripped had to replace with my own in order to drive in rain Saturday, smelt of vomit, wasn't clean upon pick up, only 1/4 tank of gas when I picked it up.

Shannon R. 
Rating:
1.0

The vehicle was not inspected or cleaned when I took possession, à relatively new cargo van, was returned filthy by à "pig" previous customer. I drove it for 71 days with à broken right side mirror. Hard to perform l'âne changes safely. The dash was full of smoker's adhésion, small burn hole in drivers sent from previous smoker, console filled with montent chocolate covered by paper towels, chocolaté on the door, steering, deck. I had to clean it with hot water in -20 Jan températures. Cargo area and door pockets filled with garbage. I cleaned it all, washed it to à prestine state the day I brought it back and the attendant never bothered to come and inspect it. No wonder I got it in gge state I did! Lady at the counter was very pleasant though and sorry to hear of the state the vehicle was in when I got it.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
3.0

The cargo van I had reserved was stuck in ice. Fortunately the attendant was able to lend me a cube van, otherwise our moving day would of been lost.

Richard D. 
Rating:
1.0

Don't ask me you don't want to know

Josee L. 
Rating:
5.0

Thank you !

Stephane L. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

The trailer given, was not cleaned on the inside. Was covered with broken up boxes and pine tree needles

Dustin P. 
Rating:
1.0

Call ahead to confirm that there is a truck available. We arrived for our rental on our moving day and was told that there was no truck available for us. We had made reservations online. Called the uhaul office and they got us a truck from that location that was suppose to be ours in the first place. The truck was not clean. The outside was covered in ice. Not prepared for rental. The truck only had 1/8 gas. Poor customer service from this location and no apology for their error. A very cold transaction.

Gerard R. 
Rating:
5.0

Nothing, everything was fine. 👍😃

yves B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Reid T. 
Rating:
3.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Thank you for all your help and GREAT service.

Denise C. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
3.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Clifton E. 
Rating:
2.0

only 1 staff she had to pump gas manage stores and served uhall customers

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

Annik V. 
Rating:
3.0

The truck was dirty inside and out. It had definitely not been cleaned before I picked it up.

Josee V. 
Rating:
4.0

Customer did not leave a comment.

Michel N. 
Rating:
3.0

Customer did not leave a comment.

Valerie N. 
Rating:
4.0

Customer did not leave a comment.

Claude T. 
Rating:
5.0

Super easy to pick up and drop off. Staff was great and certainly recommend to anyone in the area.

Stefan S. 
Rating:
5.0

Customer did not leave a comment.

Mariya K. 
Rating:
2.0

Customer did not leave a comment.

Oualid I. 
Rating:
5.0

Check the gas gage properly please

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Glenda T. 
No reviews have been submitted for this location.

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