Customer Reviews for 24/7 Gas Plaza
(U-Haul Neighborhood Dealer)

352 reviews

140 John St   Hawkesbury, ON K6A1X9

(343) 886-8288

Location Hours

  • Mon-Sun: 8 am - 8 pm

Services at this Location:

Contact Us

(343) 886-8288

140 John St
Hawkesbury, ON K6A1X9

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 8 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck was very dirty and discusting. I had to clean it myself.

Charles G. 
Rating:
5.0

Very friendly and honest service.

Heather M. 
Rating:
3.0

The van was clean, but it needs suspension work. When I drove over bumps or potholes it swayed badly and I had to really manhandle it to keep it in my lane. I only had 5 sheets of plywood in it but it really bounced around as if it had a shifting load, but the load was flat on the floor. The store is smelly and dirty, and the staff are a bit rude, but we are stuck because it is the only U-Haul that has vehicles regularly in our area.

Tina P. 
Rating:
1.0

J'avais réservé une remorque 6X12 fermé, et le jour avant la livraison on m'a appelé pour m'aviser que j'étais pour avoir un 5X8 fermé. Donc je n'ai pas eu assez de place pour tout mettre et j'ai eu a faire deux voyages a la place de un... = perte de temps et d'essense.

Alain B. 
Rating:
1.0

Oui je recommande u-haul a un ami mais pas cet endroit. Cet endroit est une station d'essence avec service et très occupé et il n'a que un employé. A la ceuillette du camion cela nous a pris au moins une heure. Le contrat a du être refait car l'essence a gage indiquait E et sur le contrat 1/4, le millage était de 60 miles de plus que sur le contrat, il faut bien surveiller avant de partir.

Roger G. 
Rating:
3.0

Take cash not everyone has a credit card

Joanna M. 
Rating:
5.0

Customer did not leave a comment.

Charles C. 
Rating:
1.0

Customer did not leave a comment.

Jennifer S. 
Rating:
1.0

Communication was bad They told me it would cost $30 A day to rent a trailer . When I went to pick up trailer the cost increase to $ 1300. There was no electrical hook up available. It is illegal to let a trailer leave the lot without proper lights etc I had to go to a store and put together a wiring harness, to be legal. It would not look good for u haul.

tim G. 
Rating:
1.0

Customer did not leave a comment.

serkan S. 
Rating:
1.0

Make sure the truck is full of gas. Make sure the oil engine is checked. Do not ask the client to bring back the truck after parking it after the rent to check km. Do not ask the client to go back to the truck to put out the moving blankets. I will never go back to that place and never recommend it.

Alain F. 
Rating:
3.0

Customer did not leave a comment.

Jennifer L. 
Rating:
3.0

Truck was really dirty inside the driving cabin.

Helen G. 
Rating:
4.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

michel M. 
Rating:
1.0

Customer did not leave a comment.

Tatiana G. 
Rating:
1.0

No circle inspection done with me, wiper was ripped had to replace with my own in order to drive in rain Saturday, smelt of vomit, wasn't clean upon pick up, only 1/4 tank of gas when I picked it up.

Shannon R. 
Rating:
1.0

The vehicle was not inspected or cleaned when I took possession, à relatively new cargo van, was returned filthy by à "pig" previous customer. I drove it for 71 days with à broken right side mirror. Hard to perform l'âne changes safely. The dash was full of smoker's adhésion, small burn hole in drivers sent from previous smoker, console filled with montent chocolate covered by paper towels, chocolaté on the door, steering, deck. I had to clean it with hot water in -20 Jan températures. Cargo area and door pockets filled with garbage. I cleaned it all, washed it to à prestine state the day I brought it back and the attendant never bothered to come and inspect it. No wonder I got it in gge state I did! Lady at the counter was very pleasant though and sorry to hear of the state the vehicle was in when I got it.

richard B. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
3.0

The cargo van I had reserved was stuck in ice. Fortunately the attendant was able to lend me a cube van, otherwise our moving day would of been lost.

Richard D. 
Rating:
1.0

Don't ask me you don't want to know

Josee L. 
Rating:
5.0

Thank you !

Stephane L. 
Rating:
3.0

Customer did not leave a comment.

Thomas H. 
Rating:
3.0

The trailer given, was not cleaned on the inside. Was covered with broken up boxes and pine tree needles

Dustin P. 
Rating:
1.0

Call ahead to confirm that there is a truck available. We arrived for our rental on our moving day and was told that there was no truck available for us. We had made reservations online. Called the uhaul office and they got us a truck from that location that was suppose to be ours in the first place. The truck was not clean. The outside was covered in ice. Not prepared for rental. The truck only had 1/8 gas. Poor customer service from this location and no apology for their error. A very cold transaction.

Gerard R. 
Rating:
5.0

Nothing, everything was fine. 👍😃

yves B. 
Rating:
4.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Reid T. 
Rating:
3.0

Customer did not leave a comment.

Allan B. 
Rating:
5.0

Thank you for all your help and GREAT service.

Denise C. 
Rating:
3.0

Customer did not leave a comment.

Peter K. 
Rating:
3.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Customer did not leave a comment.

Clifton E. 
Rating:
2.0

only 1 staff she had to pump gas manage stores and served uhall customers

Patrick B. 
Rating:
3.0

Customer did not leave a comment.

Annik V. 
Rating:
3.0

The truck was dirty inside and out. It had definitely not been cleaned before I picked it up.

Josee V. 
Rating:
4.0

Customer did not leave a comment.

Michel N. 
Rating:
3.0

Customer did not leave a comment.

Valerie N. 
Rating:
4.0

Customer did not leave a comment.

Claude T. 
Rating:
5.0

Super easy to pick up and drop off. Staff was great and certainly recommend to anyone in the area.

Stefan S. 
Rating:
5.0

Customer did not leave a comment.

Mariya K. 
Rating:
2.0

Customer did not leave a comment.

Oualid I. 
Rating:
5.0

Check the gas gage properly please

Daniel M. 
Rating:
3.0

Customer did not leave a comment.

Glenda T. 
Rating:
5.0

Customer did not leave a comment.

Guy F. 
Rating:
5.0

We were treated professionally by the owner operators. Vehicles were there as promised. Thanks for the great service.

Denis L. 
Rating:
5.0

Customer did not leave a comment.

HOLLY M. 
Rating:
4.0

Customer did not leave a comment.

Sylvie B. 
Rating:
4.0

I spend 15 minutes booking online and when I show up, the same questions are asked. Therefore another 15 minutes wasted. I rent regularly from U Haul. Why bothering going online to book then? There is absolutely no gain in time saving.

SIMON D. 
Rating:
5.0

Customer did not leave a comment.

Hensley D. 
Rating:
3.0

There was a communication error in instructions from a French speaking man about where to leave the key when returning the truck. I thought it was an odd request to leave the key inside and lock the truck and after trying to clarify this with him in English I apparently misunderstood as I left the key inside the the locked truck. This miscommunication caused an issue for the staff at the location and they called my cell to advise me of this. I sincerely apologize again for the error and any inconvenience it may have caused. Sandra Croft

Sandra C. 
Rating:
5.0

Customer did not leave a comment.

Thalia N. 
Rating:
4.0

Customer did not leave a comment.

esber khalil E. 
Rating:
3.0

I was expecting the truck and trailer to be connected and ready to go when I arrived like previous rentals. I was surprised I had to connect them myself. The staff were very friendly.

Andrew M. 
Rating:
2.0

Customer did not leave a comment.

Martin J. 
Rating:
4.0

Customer did not leave a comment.

Stephane B. 
Rating:
4.0

C'est tres compliqué de réserver un camion a Hawkesbury, faut aller le chercher ailleurs et ça coute plus cher au client....on ne devrait pas payer le surplus pour aller le chercher dans un autre ville ou province...

MICHEL L. 
Rating:
3.0

Customer did not leave a comment.

Emmanuel L. 
Rating:
5.0

Customer did not leave a comment.

HENRY-FRANK S. 
Rating:
4.0

Customer did not leave a comment.

Didier O. 
Rating:
5.0

Customer did not leave a comment.

Karshankumar C. 
Rating:
5.0

Customer did not leave a comment.

Marc-Antoine F. 
Rating:
1.0

Complaint. I reserved a car trailer for 54.95 + tax by phone at 530 pm ET Aug 3 with Jackie in Iowa. However the attendant Robert in Hawkesbury Ontario Canada at 545pm to 605 pm : 1delayed me 20 min because he could find the reservation.!! 2 Charged me 8$ + tax for ins. eventhough I said no thanks!! 3He then attached the trailer to my truck and took a picture. 4 However he failed to notice that someone had stolen the safety bolt and pin as it was missing. 5 Luckily the empty trailer did not separate from my truck for the 15 min drive I took. 6 However when loading the vehicle on the uhaul trailer, the uhaul tongue lifted rapidly as it pulled the towball and hitch bar out and dented my 2003 trailblazer tailgate the size of a looney chipping the paint. Its an older work truck . 7 I also had to hammer a protruding piece of metal on the right side ramp of the uhaul trailer that was not pointed out to me as it would have damaged my right tires I would hope that more care and proper service and that this won t happen again. I thus would appreciate some form of credit and refund for the inconvenience and damage and the unauthorized insurance charge as I am already insured for renting a trailer CRoblin 5147145682

Christopher R. 
Rating:
1.0

Opening on time would be a good start. We were booked for 8am and only received the vehicle for 9am - despite arriving early.

Nicholas L. 
Rating:
5.0

I appreciated the conditions and arrangements made by Marie. Thank you so much! I highly recommend this place!

Guy G. 
Rating:
5.0

A text or email before the rental that confirms drivers license and references. It kind of sucked to be doing this step just before checking the vehicle. Could have made for a faster pick up had this step been taken earlier for instance when the booking was scheduled.

MARIE-ANDREE J. 
Rating:
3.0

Have the Adaptor for the lights we had to go buy an adaptor for our truck because it's too new for it. We didn't get to leave the lot for over an hour and a half so we had to bring it back an hour late and get then we got charged for double the owing it because of it plus the trailer is considered a 6 x 12 and a hot tub didn't fit because the doors Made it a lot smaller we had to use the truck so we pulled it for nothing

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

Very nice people to deal with

DAN B. 
Rating:
3.0

The vehicle had a strong odor which we determined was possibly due to a pet as there was dry dog food on the floor under the seats. Also, there was an old Freebie wrapper in the door compartment. In addition, the front left fender rubbed against the tire when turning left. I reported this to the Pick Up Location employee and then called UHaul to report the issue as I did not want to be held liable at a later date. The vehicle needs a good cleaning and attention to the front left fender. It served its purpose for the job we had but I was not pleased to be driving and nervous about turning left all of the time...and taking different routes to avoid turning left. I would have liked to be offered a different vehicle as there were options on the lot or possibly being offered a slight discount as I don't believe the van had been properly inspected after the last customer returned it.

Carolyn H. 
Rating:
3.0

Customer did not leave a comment.

Normand B. 
Rating:
5.0

Customer did not leave a comment.

Chantal B. 
Rating:
5.0

I rent trailers often at U-Haul… The woman I deal with here is great. Efficient, knows the equipment and how to set up properly. Wish I could say the same for other U-Haul locations.

Jonathan B. 
Rating:
3.0

The agent on the desk was very helpful when she explained that the contract/website was using miles even though the truck was showing kilometers. Very confusing on the checkout process and caused a significant delay. Again, it was a uhaul website/contract problem, not the agent that caused the problem.

PETER H. 
Rating:
3.0

Customer did not leave a comment.

François L. 
Rating:
3.0

The man working there was alone , he had to deal with the store customers, he had to go outside and pump gas and also deal with the Uhaul customers. The equipment was great except there were no more furniture dollies and I had reserved one. Aside from the wait times it was OK.

Mike Y. 
Rating:
5.0

Customer did not leave a comment.

Gerald R. 
Rating:
1.0

Find another place to rent a U-Haul. Vehicles are dirty and the business is not organized at all.

Ashleigh T. 
Rating:
1.0

Customer did not leave a comment.

Roger L. 
Rating:
1.0

Lady took 1 hour to process the people who were waiting for trucks. She was incompetent and she kept going to fuel cars at gas station and making people wait. She was unprepared and alone for that length of time where all customer were schedule to come and pick up the vehicles. Furthermore there was 4 26 feet truck and 5 groups waiting with their reservations confirmation so it made things people really worried and ill at ease. I got there at 7:30 am was told that the lady would not be there until 8 am and when she came in she told all of us that she starts at 8 and not a minute before. She was really incompetent at the computer kept making mistakes.

DANIELLE S. 
Rating:
2.0

Customer did not leave a comment.

Diane W. 
Rating:
2.0

Booked on line. Location had no record of reservation. It got sorted out, reservation had been made but delayed departure. Van was in good minus a bunch of used kleenex

Neil F. 
Rating:
2.0

1. the keys for the van I had reserved were at home - with the owner. I had to wait for her to come, and unload some personal items from the van, then give me the keys. very dirty inside. "Oil Change due" light was on. 2. upon return of the vehicle, I showed the clerk my gas receipt as proof I had re-filled the tank to more than the original level. As I was tired, did not really check the final invoice until I got home that night. Sure enough, I was charged for gas. Have been trying to get a refund, no one is answering my emails. As per other reviews, horrible, horrible franchise at this location. I wish there was another u-haul in the area - but they all seem to close up as fast as I find them. Just wish this owner was more interested in running a successful franchise instead of just trying to make a buck !

Christine M. 
Rating:
2.0

New owners and had no idea what was going.

Duane N. 
Rating:
5.0

Excellent,Thanks

Lloyd M. 
Rating:
5.0

Customer did not leave a comment.

MARIEALICIA FRAN O. 
Rating:
5.0

Customer did not leave a comment.

Francine C. 
Rating:
5.0

Customer did not leave a comment.

Francine C. 
Rating:
5.0

It's all good

Tim G. 
Rating:
5.0

Customer did not leave a comment.

MARIO M. 
Rating:
5.0

Excellent,

Jean-Jacques L. 
Rating:
5.0

The Lady at the counter was very nice and available to help for all of our needs.

real S. 
Rating:
1.0

Worse experience with Uhall to date. I asked the attendant for a certain unit which she did not provide stating that they didn't have this one. Despite the fact that when I first booked 4 days in advance I specifically asked her to get one for me. As a result, the unit was too small and I had to make 2 trips costing me more than if I had use a moving company. zBeside the attendant is rude and I do not recommend this location to anyone. I won't be renting from this place anymore

Denis C. 
Rating:
5.0

Customer did not leave a comment.

Lise D. 
Rating:
3.0

the truck had a very dirty cab and box. also the top front right corner cap was broke inside and outside. the vendor did not even know about it till i asked for her to come take a picture.

Mark M. 
Rating:
2.0

Customer did not leave a comment.

Dominic B. 
Rating:
1.0

Poor customer service from pickup to drop off.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Kim W. 
Rating:
3.0

Due to general cleanliness (and obviously Covid 19) I made sure to bring some disinfectant wipes with me when I collected the vehicle and was disgusted to find out the steering wheel, shifter, radio; driver's seat and other general areas of use left the wipes a very dirty, gross brown color. I would expect either UHaul or the rental location itself to thoroughly clean the vehicles and equipment after every use! Especially with this pandemic upon us!

Patrice B. 
Rating:
5.0

Customer service was outstanding Thank you You made my move pleasant

Margaret B. 
No reviews have been submitted for this location.

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