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Kathryn S
Customer Reviews for 24/7 Truck & Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very well run business. Loads of equipment on site readily available. The lady who runs it was very knowledgeable, helpful, and courteous. If the need arises again I will definitely return.
NICHOLAS JSuper friendly staff, easy to pick up and drop off. Had the 15' truck and ramp i needed
DAYLAN SI reserved a 26 Ft truck to move on 4/6. Two days before my move I was told the truck was not available. I had to make an 80 mile round trip to find the truck that I needed. This is the 2nd time that this has happened. John Campbell 303-880-5552.
John CFriendly and knowledgeable staff. Quick to solve a problem with my electrical plug.
John BCar transport trailers are kept in an unimproved muddy area. The area in not level. I have mentioned this to them before and it has never been remedied.
MARK LGreat customer service at the Tillamook location. They were very friendly and efficient.
Nick PGreat job!
Kevin RGrade the lot a little better. Trailer was in great shape and reasonably priced. People very nice as well. Good experience.
JAMES RAn employee met me at the location to rent me the truck, even though it was a Sunday, raining hard, and she was wearing a cast. I appreciated that she came in on a Sunday to do that. The shop is in a messy, muddy, industrial site. The truck was beat up and dirty inside and out, but we didn't notice any mechanical issues. The back door had been left open, with a moving blanket hanging out, and the inside and blanket soaking wet. However, it met our need to move some boxes and furniture between two nearby storage units. We tried my phone and two others, but couldn't use the self-service check in and check out process, because there is only intermittent, one bar cell service in the area. After about 30 minutes of frustration, in the rain, I was able to phone in for assistance to return the truck, and everything went ok. U-Haul should be aware that the scanty, intermittent cell service at that location means that customer self-service check in/check out system does not work right there. The truck was neither clean, nor well-maintained, however, we really appreciate the local, weekend service, and we would rent there again for short trips.
June MThe Agent called me, on the phone, the day after the Truck was dropped off. She ask where the Keys were. I told her that the Keys had been given to an apparently different Agent when the Truck was dropped off. The communication between the two Drop Off Agents must have failed.to take place.
KENNETH OThe car transport we rented did not have a safety chain on the deck. It was missing. The wheel restraint rachets that secure to car on the trailer were in need of replacing. They we very old and rusty and extremely hard to get to work. The facility was in need of gravel and muddy and the trailer was stored in a muddy and totally unprepared area. The attendant was friendly and helpful, so she was really the only plus part of the experience.
MARK LMake sure the truck has a functioning battery before renting it out. Especially since it was the only truck of this size that they had.
DIANN FContinue to provide the exceptional experience I received from start to finish.
DAVID PGreat staff, very helpful. Quick service!
YOLANDA WFriendly as always and very accommodating when I have to change my pick-up time multiple times because life has other plans.
Sarah PGreat customer service!!
Nick PCustomer service could have been more friendly and helpful. It would have helped if the gas tank was full when I picked it up so I didn’t have to guess how much to put in when I returned it to avoid the extra charge. I over filled and lost that. It was disappointing that that I could not pick up the haul in the reserved location but was sent farther away even though the same trucks were visible at closer locations.
Kim CThe big truck drove like a tank but it was comfortable and I believe the transmission needs a look at
carolyn lYour website needs work
Rex CAs always your people were very nice but this location did not indicate that I couldn't turn in using the 24/7 function on the app. It's also quite far from where my actual destination was so having to go out there on a 25-minute ride just to find that something called 24/7 truck and auto repair was closed and had no function for me to be able to drop it off was a little The other negative piece was that it was so far away from Garibaldi. I only chose it because it was called 24/7 trucking auto repair so it seemed like I could turn in at any point.
Greg EThe shop in Tillamook that rented me my uhaul truck was hands down the best place and best experience I'd ever had in my many rentals with uhaul over the years. They went above and beyond to help me out during a really rough time. I thank them for everything they did to help and make a bad situation bearable, they got us home when we broke down out in the middle of nowhere. I would absolutely recommend this location to everyone. 5***** all the way.
bryan wI have only ever written one other bad review - but this customer service was not even rateable They were 10 minutes late opening the facility - I had a 9am appt and had made arrangements to leave my vehicle there while I used the uhaul truck. I was helped by a nice young mechanic who said the office staff was on vacation - he struggled working the computer system and called the owner who said he would be in later. I had to leave my vehicle outside the gates. When I returned the vehicle and key no uhaul rep was there. Just some guy hanging out in the office. It was not a good customer service experience-but the truck did the job I needed.
Margaret HFor clarification: The employee was great. The internet and equipment she was stuck with failed and took forever to check out. After troubleshooting for half an hour; she finally just called the main office and had them do everything. The location is a phone and web dead zone. GET THIS LOCATION INTO 2024 with some HiGH SPEED INTERNET and free wifi for customers. Ffs.
BRANDON ENot entirely the location's fault. The location I was supposed to pick up the trailer from (500 miles away) didn't have it ready, this was the closest option, they moved the contract over. When I got there what was originally an in town use uhaul at some level had changed it over to a one way rental. The Tillamook location is as bare bones as it gets, literally a repair shop with a couple uhaul items out front and a packing tape display. When I asked them to call (no cell service there) and explain the situation, I was told by the male manager "do you want the trailer or not" and I said no, not for the wrong price (2 1/2 times what I paid before driving 5 hours to get it) he said then go somewhere and call uhaul. Very unhelpful. I spent 2 hours dealing with it at that location, plus an hour at the oriignal location, and 5 hours of driving. Trailer was listed as available online and on the uhaul system but had a flat tire so had to wait an additional 24 hours to pick it up.
SCOTT GServe coffee.? everything went smooth and good.!
THOMAS SThis location does not offer 24/7 ride share to check in for the equipment rentals, the website needs to be updated to reflect that.
Tracie LPut a sign outside door indicating we're here. The place looked like a body shop or car graveyard. UPS guy delivering next door told me it was around the corner. I was scared to walk in. Small office inside a shop. That had a small sign on it.
Maria OPrompt service.
mark pExcellent customer service, clean truck, great pricing!
heather fCharged me extra without asking.
Kayla DEasy and simple pick up and drop off. Only needed it for a very short time, but it got what we needed (moving furniture too big for our vehicles) done.
Bonnie GThey are great and the communication is fabulous. Will use and recommend.
Regina JWas a pleasant and enjoyable experience
Kelly BHeather is awesome! Great Customer Service! She really knows what it means to do great business! Very pleasant and well informed. Great communication skills. Give her a raise before someone else is looking for an excellent hire!!
John L2nd time renting and it went just as smooth as the first ! Easy pick up and delivery, no problem with the vehicle at all. Staff is knowledgeable and helpful. I'll be back again next month for another move.
pamela dNot open, just dropped trailer on the side of the road outside fence
Dustin EJust keep doing what you are doing.
John RHard to find. Perhaps have a great big sign that says: U Haul this way. I drove by three times not finding “Blimp Blvd. My fault, sure, but then… Heather was great to deal with and I had no trouble driving the Van. Yay, job completed, despite my cancellations several times because of the floods and subsequent road closures.. Heather was great!
petra sWow the Girl at the office Was Great Smart and Hooked up that trailer perfectly in perfect order Checking out the lights making sure they worked Then when returning she help direct us in backing up trailer and unhook the unit Giving us a big thanks for using UHAUL We give her a 15 Star we are elderly and felt that she was like a granddaughter helping her Grand maw and paw Thanks Tillamook UHAUL " Bob
Robert eThey were nice
Jeannie FEasy location to find, friendly and helpful staff, couldn't have asked for a better service.
chris mVery nice service and helpful in attaching to vehicle. Thanks, will use again.
Michael PDisappointed in Person.in charge. Lack of communicating especially upsetting. Denial of knowledge of billing statement just printed.. Needed help w/KEYLESS truck operation like pulling teeth. Loved your truck!
peggy sI was charged $204 for two days when I was told the van was $20 a day + $26 insurance a day + fees. The gas gauge was accurate and the return was completed before the return time given. I sent this in when it asks for payment and gives an option to hold payment until concerns are addressed but I was charged and never contacted.
ABIGAIL PStaff person was very friendly and efficient. Drop off was quick and easy!
Kevin BIt was a great experience, easy and no inconvenience.
JEFF WVery courteous and helpful!
Kevin BNo problems. Had the car trailer available. Courteous service.
TIMOTHY RWe were charged for three gallons of gas at $6.25 a gallon local price is $4.69 a gallon. The truck was returned with the fuel level the same as when we picked it up.
Delie BTrailer worked perfect behind our motorhome for our short trip. Will definitely use it again in the future.
Alex cNeeded a updated charge for outside of the estimate. A final charge for the credit card would be nice.
Harold Bmake sure you explain how the rental equipment works also don’t expect the customers do get the vehicle out of a tight spot you can hardly open the doors to get in. Customer service is very poor.
dianne mGreat customer service, no room for improvement.
Jeffrey LHeather was easy to work with. I can call her directly and ask questions and arrange the rental. Everything was ready when I got there. Return was straight forward.
John BGentleman who got us the trailer was great and had the trailer ready as quick as possible. Will always come back for whatever trailer or truck I need in the future.
Ervin T