Customer Reviews for 30th Street Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of 30th Street Self Storage LLC

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Jesse J. on

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No issues at all.

TODD C. on

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Customer did not leave a comment.

JANE H. on

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Leona was very helpful and upbeat. It was a good experience.

Teresa W. on

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The beautiful woman who rented me the truck was just wonderful!! Be as helpful as she was and everything will be just fine! Thanks so much ...Miss Teresa A Weeks

JASON R. on

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Ella M. on

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Emily C. on

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The customer service that the lady displayed was absolutely unacceptable. If I wasn't in a rush I would have gone somewhere else. Thanks for the shitty experience, you made moving so much more unenjoyable.

CHERYL W. on

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Albert G. on

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Can't think of anything

Brenda L. on

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We reserved a 26 ft truck at a certain day and the truck was not on site to pick up. We had to wait for the Uhaul people go and get it which too more time. The lights on the truck were not working as they should.

Leeona H. on

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U-Haul Contract #96333029 I(Leeona Charjon Horton) did not drive the vehicle at all throught the dates of the vehicle usage,11/04/2017-11/06/2017. I was too scared to drive a that extra large U-Haul. Lazano Twayne Francis Jr did, as the second licenced driver on the contract.

Marilyn S. on

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It was above and beyond our expectations. Thank you, Thank you!

DEREK R. on

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Jeffrey W. on

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Sonji C. on

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Jeff A. on

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David R. on

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had a reservation and they didn't have a truck available. sent us 3 miles down the road and they called to talk to the person they weren't there when we arrived 5 minutes later had to wait at least 15 min. all this set us an hour behind so we lost a person to help load and 2 to help unload due to not having the reserved truck! then they gave us the wrong address to return the truck found out after wasting 30 min waiting in line! HORRILE doesn't even begin to describe

ellen W. on

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Rose M J. on

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Ronald H. on

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I was promised two days but only got one. I was very disappointed

Matthew H. on

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Lauren H. on

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EVERT M. on

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I don't like the way the gas is figured out. I think that the truck should be full when you pick one up and when it is returned. This time I ended up giving u-hual five to six gallons .its f__ked up

BRUCE G. on

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totally unfriendly person working there. Made me feel like she was doing me a big favor by letting me come in there. She was upset that I reserved a vehicle on line, and purchased boxes.

samantha A. on

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Amy T. on

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The man working there was very unfriendly.

Scott R. on

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The woman who helped us was antisocial and rude. Despite doing the online check in to speed up the process, she had us stand around and re-enter everything from scratch. All of the information was already in the profile, including license numbers, and yet she made us do it all again. Then, she tried to charge us for a rental that was already prepaid.

Nicole C. on

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clayton M. on

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Mike M. on

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Helen F. on

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Not a friendly atmosphere.

CRAIG L. on

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No additional things needed to improve.

Jeff G. on

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Angie W. on

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ANDREA A. on

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Michael M. on

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charles C. on

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Outstanding customer service! Highly recommend!!

Cynthia W. on

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carlos S. on

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The woman who runs the place is the sweetest person She helped me even when U-Haul sent me to the wrong place.

Jay H. on

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Melissa B. on

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Ellen C. on

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The customer service at the location was excellent.

robert S. on

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alycia H. on

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I had a good experience renting from this location. The front desk help was excellent, considerate, and very helpful. She did everything she could to make the uhaul rental easy and fast. Pleasant and courteous. I would rent from her again.

GIGI D. on

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Rebecca F. on

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I was told the name of the place I would pick up my U-Haul was Store and Lock Warehouse, that name appears no place.. I did miss it first time by, just an FYI to update your records. My experience overall was great; easy, fast, and good customer care.

kurt A. on

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Scott B. on

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MATT B. on

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Dan T. on

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Diane S. on

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Excellent service with knowledgeable friendly people. Thanks!

WELDON H. on

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Very nice and clean facility; managers were very helpful with our rental. We did not have contact with them when we were unloading the trailer due to the late hour at which we arrived.

genee H. on

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kathy P. on

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Angela H. on

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See above comments

jeannie O. on

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Not be so harsh and snotty. Very rude until the end of transaction. I don't think people in general need to be nice to me but customer service sure isn't what it use to be.

Daniel D. on

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james D. on

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dawn B. on

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Location is a bit out of the way but once found it worked out well. Clerk who served me did a good job and the truck was a pleasure to drive.

George A. on

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Very nice lady. Friendly and polite.

Tom R. on

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Both the facility and the folks who run it were great. Very down to earth good people. Had me squared away and on my way in good time. Trailer pulled straight and true with no issues. Top notch experience, IMO... :)

KAITLYN R. on

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diane S. on

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They were so nice. Awesome job.... thank you so much...

HERB C. on

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Mike D. on

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VERN B. on

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PETER C. on

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The manager of this facility is top notch on the ball! I give a five star rating out of five. Many thanks, she explained every detail of the operation and cost in truck rental, and kind enough to allow me to park there during my hectic move. I fully recommend and will use this place again.

ryan T. on

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They did great on helping me make everything right, in a timely manner.

Tom R. on

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Personable, efficient, helpful & professional folks at this location. They were great. The Uhaul website, on the other hand, only sort of worked. Fortunately, I went down and dealt with the situation in person... Again, the folks at the rental yard were excellent and got me squared away and rolling in short order!

Mike G. on

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Dana /Barbara were fantastic, very helpful and I got all the supplies I needed to make the move care=free

EDWARD K. on

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Jennifer H. on

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Ed S. on

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The managers were friendly, efficient, and accommodating to my needs. There is another location closer to me, but I would travel the extra distance to this location the next time I need a U-Haul.

STACEY D. on

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JOHN D. on

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donald R. on

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ERIN B. on

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This location couldn't accept trucks longer than 10 feet even though it was an available option for drop off for our 26 foot truck. We were redirected to another facility with the mention that Uhaul needs to update the website to reflect those restrictions.

RHONDA H. on

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Very clean, the staff very helpful. easy to drop off the truck.

mark W. on

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Great service! Highly recommend

Luke H. on

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MIKE A. on

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Truck was filthy from having been driven through a swarm of bugs. I was informed they were not responsible to clean the trucks however they did come and assist me washing the windshield as it was filthy. I had to ad wiper fluid at the pick up location as well. The truck only had 1/2 tank of gas and as I drove to get fuel I notice a dash light is on- after googling the cause it turns out the truck is low on coolant. $12 at the gas station and I had to touch the front of the disgusting bug encrusted truck. About 1 hour into my 6 hour drive the AC on the truck dies... Needless to say I was completely unhappy with my service at the pick up location or the lack of basic maintenance and cleaning performed before I picked up the truck. Also I tried to buy a lock for the truck at the pick up location and they didn't have one that fit.... Seems like an essential item to carry?! My recommendation is avoid at all costs!

LAURA R. on

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Sandra D. on

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She was the nicest lady she did her job efficiently and this is what kind of public relations people should look at because she was very helpful all the people that I've talked to were extremely helpful thank you

on

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You are doing it right. I have used this facility in the past and will continue to rent from this location because the staff is well trained and concerned for the customer. Well Done 30th Street Self Storage...

RICHARD S. on

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The U-Haul location where I originally booked the trailer gave me the wrong address for the location where I was to pick it up.

John C. on

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FORREST K. on

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Les L. on

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john C. on

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JONATHAN H. on

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The person assisting me with the rental truck as well as the purchase of supplies was extremely helpful.

Erika W. on

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My experience was overall very good. Everything was explained to me very clearly and I was able to get everything I needed to do done with the cargo van I rented out.

RAY R. on

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DEBBIE R. on

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MICHAEL N. on

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Very helpful and I really enjoyed doing business at this location.

ELMER S. on

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your employees were very nice and answered all my questions. thank you

ZOEY H. on

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Such nice friendly staff. I would definitely go back again when I need moving support or storage.

Leslie L. on

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This location was the best. Very accommodating.

birdie P. on

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Andrew K. on

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The help at this location is outstanding! Way above and beyond. Thank you for making a stressful moving time easier.

JAMES F. on

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My rate online was locked in at 79 cents per mile but they charged me 99 cents per mile. That was an extra 30 bucks. I also had to stand out in the rain while this guy charged me more than he was supposed to.