Customer Reviews for 316 Auto Services
(U-Haul Neighborhood Dealer)

110 reviews

2838 SE Monroe St   Stuart, FL 34994

(772) 781-5683

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/21/2022 - 11/5/2022: Closed

Services at this Location:

Contact Us

(772) 781-5683

2838 SE Monroe St
Stuart, FL 34994

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/21/2022 - 11/5/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

bob M. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Good family experience

James R. 
Rating:
3.0

Customer did not leave a comment.

Randye E. 
Rating:
5.0

Customer did not leave a comment.

PENNY M. 
Rating:
3.0

Customer did not leave a comment.

GREGG C. 
Rating:
4.0

Important: This location was good. But we went to a different location before this one. We tried to drop the truck off at U-Haul Neighborhood 1308 SE Federal Hwy Stuart FL 34994. At the time we arrived at the location, the person in charge was yelling at his wife. He treated us very very disrespectfully. He started commanding us in a bad way ‘park here, park there, give me the paper, etc.' So, my husband made him aware of the way he was treating us. He got more upset, and placed very rudely the truck's keys on the back bumper of the truck, and told us to ‘fuck at out here', and started shouting ‘this is America'. I responded ‘You are not behaving as an American' and we left. We never ever were treated this way by anybody. This person has a real problem, and he must not deal with U-haul customers or any other customer. I will put a formal complaint about this person. I believe U-haul deserves to know, so they can take measurements. Thank you

KRZYSZTOF S. 
Rating:
5.0

It was very stressful not knowing if a truck was going to be available for us until the afternoon prior to the move. The owner of the company was extremely friendly and helpful.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW G. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

When my husband dropped off the trailer at the assigned drop off location, there wasn't any room.

WARREN R. 
Rating:
5.0

Very Personable and helpful. I would recommended to use this location.

Jeff G. 
Rating:
4.0

Customer did not leave a comment.

Anna D. 
Rating:
4.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS M. 
Rating:
3.0

Your on phone customer service line takes to long to ger an agent. I called 3 times each time waited 25 minutes before I gave up

Andrew W. 
Rating:
5.0

Pleasure to deal with.

Thomas S. 
Rating:
2.0

Car repair shop , bad access to road

MARTIN V. 
Rating:
5.0

Customer did not leave a comment.

jackie F. 
Rating:
4.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer service was superior! The proprietor was informative, personable and gave the impression he was truly concerned about my situation. I could not have asked for more. The location could have better signage.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

JOEL M. 
Rating:
3.0

Customer did not leave a comment.

Dale M. 
Rating:
5.0

This was a pleasant experience. Unlike my previous experience in Miami where the the clerk s were rude and abrasive. Returned trailer on Sunday. Location opened at 0900. Clerk was late. Driveway was blocked. Outside staff also was late and had to disconnect myself. Attendant was also rude that I dropped trailer in middle of yard. 54th street location.

Bennet K. 
Rating:
3.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
3.0

Service was very good...location was lacking due to the scrap business directly across from the office...made maneuvering and parking not so convenient.

Eric S. 
Rating:
4.0

The owner and the office gentleman were great.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
5.0

This location was very helpful. I would rent from here again.

Kevin K. 
Rating:
5.0

Freddy is the best!!

JACOB C. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Excellent customer service and extremely accommodating.

James Z. 
Rating:
3.0

The truck due for me in did not show. Two employees went to pick up replacement in Pt St. Lucie an saw “many' 26ft unit. Pt St Lucie lost keys for decent one way rent and issued Stuart uhaul team a beat up unit with over 140k miles and no cruise control. Truck was filthy in cab and exterior was COVERED with prior damage stickers and repair patches. Wind noise on leaky driver's door was so loud the radio was near max volume in order to hear it. Truck availability was 5 hours late in Stuart. Drop off attendant was shocked with condition of my rental and advised me that truck like this are supposed to be pulled from road and I should have been given a $50 discount. He recommended I call 1-800 U-Haul and notify you of situation. On top of this, me rental was delayed due to UHaul network crashing on the 16th!

Paul F. 
Rating:
5.0

Customer did not leave a comment.

Thomas P. 
Rating:
5.0

Customer did not leave a comment.

Ronald L. 
Rating:
5.0

I was treated so very well! I was accommodated so well!

Jill F. 
Rating:
4.0

Customer did not leave a comment.

Robyn H. 
Rating:
1.0

I was accused by the drop off location in Stuart for damage to the truck that was obviously previously done because of oxidation on upper break in the aluminum corner piece. I'm ok as long as there's no additional charges, however, Fred was confrontational with his accusations that I caused it because it was not listed before. Obviously the pick up location failed to note this and I'm ok with I U hual as long as no additional charges come at me over something I did not do. I took pictures of the damage To prove the damage is not fresh.

Gregory G. 
Rating:
5.0

Customer did not leave a comment.

Patricia G. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

JODI M. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

You guys are great truck ran very well all of my important possession arrived intact that's a plus thank you for your service I have been a customer for years and will keep come if your needed

Terrence B. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Excellent service even though shorthanded on that day. Took extra care to make sure all equipment worked properly. Highly recommend.

William C. 
Rating:
5.0

The return location owner was above and beyond kind. Thank you so very much sir!!!

Darlene P. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

great customer service

John H. 
Rating:
5.0

Customer did not leave a comment.

Alberto D. 
Rating:
3.0

The rental process was generally fairly easy. Registering on the website may have saved some time but the person at the office requested additional information that could have been entered on the website. Also, it seems unnecessary for you to require an emergency contact (who must have a different phone number than the lessee) for a trailer. If there is an accident involving a vehicle towing a trailer, no one will ask about the trailer registration or it's insurance or it's DMV registration so you would never be notified that the accident occurred and would have no use for emergency contact information usless the vehicle is not returned. In any case, we rented a truck from another company and they did not ask for this information. When we picked up the trailer the rental agent hooked it up to our vehicle and we tested the lights. He said the tire air pressure had been checked and wheel bearings were properly lubricated and we took his word for that. We were able to return the trailer the same day after the office had closed and left a message on the website to that effect. Being able to return the rental unit when the office was not open was a significant convenience.

GORDON G. 
Rating:
5.0

We had a very positive experience using u-haul. The price was fair and all went well.

MARK T. 
Rating:
5.0

Good customer service

Hector S. 
Rating:
5.0

Stop renting BARN DOOR trailers without telling customers.......here in florida condos and small homes are to narrow to open doors...forced to open elsewhere and trying to back up with a wider rear limits walking space

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Owner went out of his way to ensure we left very pleased ! Very nice and helpful! Best service I have ever had with U Haul !

Dwight F. 
Rating:
5.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR H. 
Rating:
5.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Very friendly and efficient.

Richard M. 
Rating:
5.0

Great guy great service hes very honest reliable and dependable would definitely recommend agian

Jonathan R. 
Rating:
2.0

They seemed overwhelmed. Place is located off the road. Unsure at first where the office was. Told me he was checking it in. Took a few days to complete. It was a holiday weekend though and I was dropping it off at a new location from where I originally had planned to.

Andrew J Z. 
Rating:
5.0

Customer did not leave a comment.

Brandon D A. 
Rating:
1.0

Customer did not leave a comment.

robert M. 
Rating:
5.0

The guys were great, courteous and friendly.

Bruce E. 
Rating:
5.0

I paid for use of a utility dolly and it wasnt in the truck.

Christina S. 
Rating:
5.0

Customer did not leave a comment.

BILL K. 
Rating:
5.0

5 stars

mike C. 
Rating:
4.0

install a better computer system

RICHARD P. 
Rating:
2.0

The location is a mess, however, the staff were very good.

Bradley K. 
Rating:
3.0

The owner could not have been nicer. They didn't have our truck on the lot, and we had to wait about an hour to get one. The owner gave us $20 to go get breakfast! I would highly recommend!

WINFIELD C. 
Rating:
5.0

Customer did not leave a comment.

BRYANT S. 
Rating:
5.0

Customer did not leave a comment.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Quick and easy rental and return.

Charles H. 
Rating:
3.0

I was sent to 3 Uhaul places before I got my trailer. It cost me about 2 hours

Stefano N. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

Customer did not leave a comment.

Pat R. 
Rating:
5.0

Customer did not leave a comment.

TAYLOR S. 
Rating:
5.0

Customer did not leave a comment.

Tom K. 
Rating:
5.0

Booked online Was ready on time clean no waiting very easy

William M. 
Rating:
4.0

Very cordial and helpful, the process was very efficient.

Eric C. 
Rating:
2.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Customer did not leave a comment.

BRANT W. 
Rating:
4.0

Customer did not leave a comment.

ALAN H. 
Rating:
5.0

Great service!

Russell O. 
Rating:
5.0

Very easy convenient and simple return.

PIOTR M. 
Rating:
5.0

Customer did not leave a comment.

Devon C. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

Kenny L. 
Rating:
1.0

The truck supposed to be ready at 9:00am. When I get there I was waiting for my truck 25 min and when I asked they said everything is fine, nothing happends. After 10 more minutes I walked around and they was putting oil to the truck because was empty. The truck transmition feels so hard when I change from Pto D and R, I did not feel 100% safe. The truck inside was so dirty.

Lorena C. 
Rating:
5.0

Customer did not leave a comment.

Theodore J. 
Rating:
4.0

Customer did not leave a comment.

Cleve B. 
Rating:
3.0

Just took a long time to do the paperwork

laurie D. 
No reviews have been submitted for this location.

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