Customer did not leave a comment.Randall L.
Customer Reviews for 365 Keowee School Road Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service and well maintained equipment.RONALD S.
Be helpful to provide instructions for their site for drop off after hours. Site is not connected to UHall drop off web site , completing drop off online was not an option. There were no instructions letting us know that all we had to do was drop key in box, had to make two trips to drop truck off.Martha F.
Customer did not leave a comment.Paul B.
The 26 foot truck is wonderful for long moves over state highways, but they're too big for local moves and for steep driveways. I wish you had more 18- or 20- footers. My wife wishes the 26-footers had Cup Holders for hot days. But your trucks are very nice and your service is outstanding. WONDERFUL RENTALDavid S.
Customer did not leave a comment.A B D.
We had made a reservation online and when we went to pick up the trailer at the time we said, the store was closed for lunch. Why didn't they put that online? We wasted over an hour waiting on them to come back. Then the reservation was messed up and we had to go through everything again at the store; more time lost. I guess the online registration may be the problem.SHARON R.
Customer did not leave a comment.Cathy H.
Customer did not leave a comment.Michael C.
I returned the trailer on Sunday afternoon and the location was closed. They did not check-in the trailer until Monday and the system charged me an extra day. I have just emailed u-haul in an attempt to get a refund. Contract #25937923Cathy H.
Customer did not leave a comment.Brian D.
The check in guy dud not check in the truck while I was there. When he did so, it was over the 48 hour rental and he cheated me by charging for another day. He is not personable and I'm sure he knew what he was doing in delaying checking in the truck so he could charge me for the extra day.MARSHALL B.
Everything was perfect and smooth, also love that they stay open later then all the other places, very convenientEmilio T.
Everything was excellent. Thank you for being a company that offers rare good old fashioned Customer Service!Diane M.
Brandon was truly wonderful. Helpful and professional.Kim B.
No masks were worn, which was awkwardMichael M.
Customer did not leave a comment.James G.
Customer did not leave a comment.HEATHER H.
Customer did not leave a comment.KAREN B.
Customer did not leave a comment.John C.
It is an ok place to pick up if they have what you needCHRISTOPHER C.
Customer did not leave a comment.Mitchell H.
Customer did not leave a comment.BRIAN S.
I was charged for an appliance dolly I never gotJessicca B.
First my appointment was at 9am but they didn't open til 925am and didnt even apologize for being late. Then the Truck was under half of tank. I tried to get in contact with someone all day nobody answer or even return my call.Ebony S.
Customer did not leave a comment.ASHLEY N.
Customer did not leave a comment.Lanna G.
Customer did not leave a comment.Arlynne C.
Nothing needs to be Approve. Brandon Is one of the most humble an effective U-Haul dealer I have ever been to. He does great customer service. I saw him juggling with 3 customers. Still had every single one of them happy as they got there U-Haul rental. I will defiantly be coming back to this location.Steven H.
The truck cab had not been cleaned. Not typical of past rentals. Otherwise, all was in good working order.Vendo T.
Customer did not leave a comment.JANET H.
All good. Quick and easy rental.Matt A.
Customer did not leave a comment.WILLIAM S.
Very easyROBERT H.
Customer did not leave a comment.SHARON M.
First trailer I was given had an emergency brake failure before I got it home. Had to return it. Total process took 2 hours and I was on a very tight timeline. The young man there however was very nice.Steve B.
Customer did not leave a comment.MARY W.
Customer did not leave a comment.SPENCER P.
I have already recommended this location to friends. The staff has been very flexible and accommodating. It is a very convenient location for us and we will continue to return!Steve D.
I rented a 6'x12' trailer for 6 hours (10:00-4:00) but used it for 7 hours (10:00-5:00) and I was charged another full day rental for a total rental charge of $80.45. That is totally wrong given that I returned it the same day and did not use it for a full day!! I was seriously ripped off. The attendee said they had no control over the charges and they were controlled by U-Haul. I never had this happen in 40 years of renting from U-Haul. How are you going to address my dissatisfaction??Matthew R.
Very professional and helpfulKevin J.
They were friendly and helpful but had no blankets. Searched other trucks to find a few but some were wet. The truck had a broken ramp which prevented use. I really would like a refund for not getting what I asked or paid for.john R.
Customer did not leave a comment.Danny F.
Customer did not leave a comment.PHILLIP M.
I had a family emergency (lost my mother last Wednesday) because I had to get to the hospital in Atlanta to see her before she passed I was unable to return my rental on time. I tried several times to call Monster Storage, no-one ever answered the phone, went to an automated system and you couldn't hear anything. Finally got the answering machine on Thursday 12/17/20 and left a message about my emergency, took the truck back first thing Friday after returning from Atlanta and tending to my mother's affairs. I get the bill and charge later that day and the charged me $200.00 a day for the days I couldn't return the truck, no call from them just 10X the normal rental fee! I will be emptying my storage units and taking my business elsewhere right after the holiday.jhon P.
When I got to my destination, I opened the trailer and found lots of blankets and a dolly, plus ropes tied to side rails. It was filthy. Guess they had not checked it from the previous renter. Lastly, when I pulled into my community, which is only a couple miles from Uhaul, as I crossed one of the speed humps, the hitch popped off, so thank goodness for safety chains. It had not been tightened down enough. First bad experience ever with Uhaul. I've always been pleased with Uhaul and I'll be back, but this one was bad.Andy N.
Customer did not leave a comment.Mark L.
easy return - it was greatKatherine T.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Charles C.
Customer did not leave a comment.LARRY K.
Waide was absolutely wonderful to deal withElianor H.
My reservation was not ready when I arrived at 9:30. It was supposed to be ready at 9:00.Taylor R.
Customer did not leave a comment.Carey H.
Fast in and out. Much better than a location I used a couple months ago in Anderson SC. Knowledgeable sales person helped hook up the trailer quickly Fast drop off as well. Open on Saturdays. They had a good selection of equipment. I rent a couple time a year for business. I'm going to use these guys more often. Great serviceClyde B.
Agent said store opening was 30 minutes later than web site and posted on building. Was nir a le to puck up trailer at required time. Agent did use selected drop off that I chose on internet but one that was 20 miles from my arrival address. Agent could have asked what drop off I would like.Earl B.
Location refuses to do contactless pick up 30min late receiving key staff argumentativeDonald B.
Customer did not leave a comment.GEORGE B.
Wade was outstanding!Robert W.
No one there at 2pm. A line of frustrated clients waiting to be served. Disaster! PS. I find your website clue. It frustrated me a lot.Arthur V.
Customer did not leave a comment.ELGIN W.
Make sure that you take a picture of the odometer when you pick up the truck. I was not told to do so. The result was that I was charged for 310 additional miles for my trip from Seneca, SC to Richmond, VA. The mileage indicated that I drove over 800 miles for a trip that was actually 430 miles. I will contest this on my credit card. Beware!Steven M.
Customer did not leave a comment.John W.
We have storage at another Uhaul location close by. They didn't have a truck there and had to go out of our way to pick it up. It could gave been delivered. The manager there was very slow as she could gave given me the paperwork to get started while she finished with other customer. She made us wait 43 minutes fir service and couldn't give us free pads fir waiting so longSTEPHANIE A.
Customer did not leave a comment.J M.
Customer did not leave a comment.Gene E.
Customer did not leave a comment.Curt V.
Customer did not leave a comment.Calvin R.
Customer did not leave a comment.James R.
Leah was great and gave great service with a good attitude!WILLIAM A.
Customer did not leave a comment.Elbert A.
Customer did not leave a comment.WILLIAM T.
I wouldn't change anythingLarry C.
Customer did not leave a comment.Frank S.
Customer did not leave a comment.Josh C.
Customer did not leave a comment.Martinkent L.
Leah was great!Robert S.
Picked up trailer. It had a low tire. I put air in it at home while Packing. Noticed a nail. Called. An hour later guy showed up to fix. This was the second place I went. Where I rented and tried to pick up didn't have a trailer for me. He called and found one. Also I am displeased with online and phone support. I had to call several times to get help and had to wait 20 min each time. I also tried to go online but uhaul site Didn't work I will look for other trailer rental services the next time I have needjames H.
Work on how the employees talk to the customers!? The woman at the desk was rude and was not helpful at all and called Her manager twice. I had never used the online service and I will possibly do that part again but not at that store location!!Heidi O.
The service people or sales reps that were in the front we're very rude to me and almost had me in tears before I left the building to pick up my vehicle that I already had a reservation for. I had never used the online service before and I wasn't sure what I was supposed to do. They even called their manager. I don't know if I would use this site again or if I'll just go with another company!Michael O.
Need to have rental ready to go on time and not have to wait an hour to do paperwork when everything was filled in your web site the day before.Marty S.
Wprst expirience renting any time of vehicle ever. Period. Will be requesting a refund.Sean G.
Everything was great. She was very helpful.Graham G.
Convenient location for drop offRonald M.
The location was very quick and efficient during my pick up experience. I would use them again. I was a return storage customer and was always satisfied.Tonya K.
The employee working when I picked up my vehicle was not wearing a mask, was not social distancing and was using the same pen as customers, causing an unsafe environment during the pandemic.Virginia S.
Customer did not leave a comment.Warren B.
We reserved 7 days in advance a 10' truck. We were clear we could not use a larger one due to the narrow road we would be navigating. We were assured a 10' truck. However, on the date to pick it up, they did not have a 10' truck. We had to use a 15' truck - no advance notification was given to us so that we could make other arrangements. The closest other location to us was an hour away. Fortunately, we managed - but it was much more difficult, and we did NOT need the extra space. We will only rent in the future a u-haul truck if it is the last result.William J.
Customer did not leave a comment.Lewis R.
Person at the return location told me I had to do the check in process with her even though I did it on the phone and took the photos. Did not enjoy wasting my time doing things twice. If they have to inspect things with me why make me do it on the phone as well. Very disappointedDonald B.
Leaha was extremely helpful in making smooth transactions. Great customer supportEarl B.
Customer did not leave a comment.John S.
They have 2 of the nicest people in the Monster Storage in Seneca SC. They was wonderful in my time if need. They Explained everything to me. It was a wonderful experience and I will tell my friends.Deborah E.
I so appreciate the time taken to show me the safety pieces of the trailer (hook up, the chains in X as examples)Lisa E.
Customer did not leave a comment.Daymon S.
Customer did not leave a comment.Matthew A.
Customer did not leave a comment.Preston S.
Nothing... Best UHaul place I have ever visited Friendly helpful staff and good equipment conveniently locatedRobert C.
Very accommodating and helpful people.Charles S.
Leah was great.WILLIAM P.