Exelente servicio
ELMER A
Customer Reviews for 411 Storage South
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had to do some finessing to get the trailer parked in an open spot - the parking lot was full. Felt like Austin Powers on the golf cart in the hallway. They were also closed for lunch when I arrived, so had to do the online drop off - which is convenient, but the website for submitting photos wasn't that great, I had to take and submit pictures multipl times.
Emily HI tried to download the Uhaul app but it never worked
JONATHAN GThis location was fantastic throughout the whole process. The professionalism and friendliness is second-to-none.
Adam BPrice per mile was a bit high in my opinion. Especially since we pay for gas
fletcher cThe guy just said, "Okay, thanks" and didn't even come out to look at the trailer. So yes, I would recommend to someone who didn't feel like sweeping out the trailer (which I had done.)
Brooke SIt was so easy to work with them so friendly and also we think what was charged for so reasonable.
Sue RThe location does not have ample parking or room to maneuver. The trailer had numerous areas of damage. Both the truck and the trailer were very clean inside. The location needs to have more employees to shorten the wait time.
Vincent CThis location was convenient as it was close to my destination. Parking was tight but the staff were helpful on a very busy day. I returned the truck during the lunch hour and dropped the key in the drop box. It was a simple return and I received the receipt the next day via email.
Timothy SRick is the best!! Excellent, friendly customer service, as always!!
charlie hTrailer tires were bald and I was worried about a blowout or flat tire when fully loaded at highway speed. Trailer had trash in it at pick up. Trailer was not ready when I arrived during my pick up window. Had to help the owner push it around so I could hook up to it. More of an inconvenience and a delay in departure more than anything.
Cory WAgain, the app doesn’t work. It won’t verify the code. The lot attendant said “Just leave it and go.” He was friendly enough, but gave me no receipt.
Roy SI booked this from the uhaul website, with an auto transport for a golfcart. The transport ramps were way too wide for a golfcart. When I told the pick up location they said they could (RIG) it to make it work. Yeah, no, that’s all i would need to have some accident and a 10k golfcart wold not be insured. Then I was told there’s nothing that could be done and I’d have to drop off the transport back where I picked it up. 30 mile away. I said bullshit, your problem, your fault you pick it up. I got hung up on. Finally was resolved by a nice guy who gave a damn, he did pick ity up. I had to get a transport service to bring the cart to me, which cost me another $1031 dollars. IWILL NEVER USE ANY uhaul SERVICES AGAIN!
Grant CThe size trailer I reserved was not available when I arrived because "the turn signal light was not working" so I had to rent a larger size trailer that I did not need for an additional $15. Then after declining the insurance it was added anyway. It was immediately refunded but the refund did not include the tax on the insurance. The equipment I used was fine.
Brett HPerfect, hope see you next time.
Peter VStaff very friendly and informative
WILLIAM PI reserved a 9' van for 10:30 am and when I arrived at the store, the van was already rented. I got a slightly larger truck for the same price. I had to clean out the truck before using it. The driver's seat had two 6 inch slices in it and there was only 3/4 tank of gas. The store associate was friendly and got me on my way quickly. I really appreciated that.
Keith AI didn’t care much for being told a bunch of different stuff by the person we picked it up from and it was kind of dirty but dropping it off here in Somerset and they were excellent and they corrected and fixed any problems. That’s the first one that I picked you up from told me what offers I had. I’ve bring it new multiple times and I’ll keep renting and I would always recommend U-Haul to anybody if you guys do make it easy and usually you try to help and you did this time when I dropped it off thank you God bless.
Mike LEasiest rental I have ever been thru. Great customer service
Jason WHonest people. Price well. Convenient location. Great experience overall.
austin sI had requested an appliance Dolly, but when I got there, they were all gone. So the owner let me have a utility dolly.But did not charge me for it because of the missing appliance.Dolly
Diana HTruck needs maintenance!! It shook like crazy past 60 mph worse when loaded. Felt like the alignment was off.
Charles BRR taillight was dim Tire pressures were low
Jay bThe staff was very nice and helpful
Kimberly RThe guys at our rental place was amazing.
tim sCharged wrong credit card. Not knowledgable. Unpleasant.
Jim FRick was very nice and drop off was quick and easy.
Steven CI will never rent from this location again. Very unprofessional. Not open when they say they are. Had me sign in a handwritten note for my contract. Took an incredibly long time to get the rental taken care of. Did not hook it up for me. Only took a picture of the hitch, did not check any of the wiring or lights. Creepy older guy running it. No restrooms available.
Eric BAbsolutely terrible! Manager didnt " see" our reservation we made and was confirmed we had for april 26th at 9am so when we arrived for our truck to use the 24/7 function it wouldnt work and store was closed until 12pm! When we got there he said he never " saw it and it was " technology fault" never apologized for the inconvenience he made our day of being over 3 hrs late and never even offered to make it right. Avoid this location at all cost!
Stephen RRick is great! Very attentive to customers, & equipment was clean & in excellent condition!
charlie hMirrors on truck were dirty and lot is small it was tough pulling out the trailer and making and making a unturnnto leave out the lot with the 26 foot. I needed 24 moving blankets and they only had 6 so some of my furniture is scuffed.
Paul BGreat place!!
karen rEasy drop off, great customer service.
john mTo improve, U-Haul must immediately investigate dealer Richard Wall at 411 Storage South for severe misconduct, harassment, and safety violations. After I returned truck DC 1639L immediately due to violent shaking and a Check Engine light (logged via Roadside Assistance and Customer Action File #5740766), this dealer sent threatening texts to my personal cell phone. He then finalized my contract with retaliatory, insulting remarks permanently printed on my official invoice. Even worse, in his official remarks, he admits in writing to taking a vehicle with an active, documented safety/engine dispute and immediately driving it '50, 60, even 70 miles per hr' without a corporate mechanic's inspection. This is a massive liability. I was charged $112.50 for a broken vehicle I had to immediately return. I expect a full refund and immediate corporate intervention regarding this location's practices.
Mark PGreat customer service!
Steve CMake mobile pickup simpler!
Douglas GJust keep up what you do.
Don MVery nice , folks , very accommodating , easy to work with.
Barbara KDriver floorboard was a little dirty but was OK for my usage. Just hope I don’t get charged for cleaning
Mason CThe store manager was very friendly & efficient, & had the truck & equipment we rented ready to go when we picked it up. Very good service!
charlie hHad to sign a contract on 3x5 index card because owner was out of paper. Called to inquiry about receipt and was told to not worry about it will be OK….and then he left me a voice mail asking when I was returning a 26’ truck that I didn’t even rent. When I called him back he said , “oh, I know you don’t have that truck, it’s a nice day outside go enjoy it”.
Lance NIt was difficult to open the rear door because one of the rollers is sticking. You might want to repair this before the next rental thank you . Dan
Daniel YI unfortunately did not verify the gas when I left. We only went approx 28 miles and put 5 dollars gas in the van that is when it actually stopped. When I received a final bill there was a 30 dollar fuel charge and an additional 12.00 fuel surcharge. I feel like the rental place took advantage of me not verifying it. I also feel like this is stealing from me.
Kennington J