The location was totally fine. Literally the customer service with U-Haul and checking in on the phone and checking out on the phone was a complete disaster. I had hired movers and it took us over 2 hours to get into the truck because of the app in the way you need to check in. And once I called because I had a problem checking in with my phone and website I was on hold for over 30 minutes and then I got a text with some sort of direct line which I called but then I literally had to go through the entire rental process again so if I'm required to reserve it online I do not understand why I literally had to go through the entire process all over again over the phone repeat my credit card number multiple times and fill out the contracts again and everything it was literally a disaster. The lady on the phone had me trying 8 or 10 different codes and none of them were working. Like I said it has nothing to do with the location because it was more of a pickup and drop off when this place was closed. It all had to do with my U-Haul experience was absolutely terrible. I was on hold for over an hour the woman on the phone was nice but it still took over an hour to get this truck. Since you cannot reserve it over the phone and only online it was just a complete disaster. I almost prefer just using our pickup trucks and making multiple trips next time I will never use U-Haul again.Troy L.
Customer Reviews for 440 Auto Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Customer did not leave a comment.Leroy C.