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Jeanette P | Overall Experience
Customer Reviews for 83rd & Halsted Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Old dirty truck with broken crank on driver’s side and VERY questionable brakes. Office lady was quick and thorough.
Lamont YThe clerk was rude and location was unpleasant
KIM HThe employee, Anthony was very rude and disrespectful towards me I’ll never go back here or rent from this location every again.
Kyle JI was well pleased, he was very efficient and helpful
Suzie JGreat service in and out it's good to find people that know there job in and out. Great Service!
TALLIE WFriendly staff clean and welcoming
Antoinette NNothing
esther WThis location was no line and no wait picking up and dropping off. Just that you have to have your physical bank card or credit card. No Apple Pay
Madelyn JCustomer service was very nice especially during pickup
Coretta CAlways friendly and very helpful great service thanks guys. Blessings to you all! Christ Temple Church of God!
Tallie WJust keep up the good work...
Donell wI'm fine with everything....
Donell wVery good customer service thanks
TALLIE WAnother worryfree experience with EXCELLENT customer service and clean, dependable equipment
Clarence MBe engine light was on, you all need to make sure your vehicles are properly maintenance before renting. I was only going 4 miles round trip. Nevertheless I could have had problems.
TYSON DA+++
clarence mGreat experience
Clarence MTop tier of Uhaul facilities
clarence mA+++
clarence mI would highly recommend this Uhaul
Clarence mClean truck but other than that customer service was wonderful and helpful 👍👍
Reshonda WMake sure that the location is well staffed and vehicles are cleaned and work properly suited for use.
James GConsistently good service and dependable equipment.
clarence mI highly recommend this location.
clarence mAnother worry free experience.
clarence mEngine light was on in truck. Window handles were broken. Pitiful vehicle
TYSON DFinancially speaking the $19 rental with most misleading even with insurance I shouldn't have a double dip price from $38 to $79 that affected my bank account into a overdraft I was told at the time the price would be $59 exactly I believe I was lied to or somebody grabbed more money than they should have please check on it
Jason CTriple service
clarence mOne of the best Uhaul facilities.
clarence mNext time make sure gas is in truck after someone has used it.
Stanley JEverything was fine
Clinton SExcellent, worry free experience
clarence mHighly recommend
clarence mExcellent
clarence mExcellent
clarence mYes they very welcoming up front with u service was great 👍🏾
Andrew MThe check in process was very uncomfortable and a non customer centric experience. The man behind the desk was very lack luster. He didn’t great me properly- had a piss poor attitude the entire time. Made me sit there and wait while he makes two phone calls about something else after I greeted him to check in. I advised him that I might need the rentql longer than the reservation time if we are running behind. He told me to just call the location and let them know it should be ok. Fast forward I was charged 60$ to extend the rental for 6 more hours. He could’ve gave me another option as a customer and suggest to add another day to rent for the 39.99 at pick up time. When I called customer service the women who assisted me was rude as well over the phone- no customer centric or enthusiasm to help. I don’t know what is wrong with U haul employees but this isn’t the first time. Moving is already stressful enough. As customers we shouldn’t have to deal with experiences like this from unprofessionals at U-HAUL
LaTasha AI was satisfied with their service!
Tawanda FKeep Charles!!!
Cordero JWorry free experience
clarence mYou all don't need to improve anything. Service is fast, great and very friendly.
Maria KDependable equipment and great employees
clarence mY’all good
katrina gThe Van was banged up, dash light no windshield washer, rear door open(due to prior accident) sounds like EVERYTHING needed WD40 the absolute worst experience with NO other vehicle available. Please refund my money‼️
Bernita TNothing because y’all all great people
Juwann SExcellent customer service and clean van.
Angela WI was very disappointed that the truck I reserved was not avaliable. The customer rep was very helpful and apologetic but I still ended up with a smaller truck. It was on me to make things work out.
Rocelia SGet More Cargo Vans for Rental
JAMES AI expected a pleasant experience with reasonable accommodation, that never happened. Too much back and forth from this communication and no alignment on Howard when things should happen. Never using them again and sadly enough it's black owned.
Zephaniah MThey over charged me for another person who rented the truck from me & once we got that squared away, the collections department then took money out my account for the same thing. This is my second time having a horrible experience with UHaul so I won’t use services again.
Matiana MExcellent service with dependable equipment
clarence mLocation needs more hand trucks or dollies
Charles JUpdate to navigate system
William JHave id scanners on location my phone died in route to pick up and had to jump hoops to get my id scanned
JOSHUA SGreat customer service!!!
THOMAS LHelpful staff
Derrick SGive them donut and coffee when they come in 🙂
KENT DNo complaints.
Lucinda T | Overall ExperienceEverything was good.
DOROTHY JI would never never ever go back to that dump again two of the staff were very helpful but the manager is a liar and has no people skills need to be fired management don’t care about you.Please stay away for your on good
Daniel J | Overall ExperienceIt was dirty and quite a few bugs and they harass you for payment and their storage is not up to par for them to be harassing me
Joquetta M | Overall ExperienceI wasnt told that this was not an actual U Haul store, but an affiliate store. When I called and spoke to a customer service rep at the location, and tried to get my money back the rep was not helpful
Shanell T | ReservationFriendly people,clean environment
RONALD H | Overall ExperienceThere was not a long wait time and the receptionist calmly dealt with me as I was having a difficult day and not in the best mood. Kudos!
Privacy R | First ImpressionsI have used this company and this facility several times. Very impressed with the service
Privacy R | First ImpressionsThe representative called me to inform me that the storage closes at 5p.m. however the paperwork printed on the reservation indicated 6p.m. The people are NOT professional.
Privacy R | First ImpressionsI reserved for the wrong date will have to make a new reservation
Privacy R | First ImpressionsI did not utilize the facility, but the customer service was very good.
Privacy R | First ImpressionsThe employees were very professional and the storage facility was clean.
Privacy R | First ImpressionsThe staff was very accomadating, allowing us to turn the truck in on time, with our posessions inside, so that we could return the following day and unpack.
Privacy R | First ImpressionsThe overall the experience was wonderful and the representatives were very knowledgable and helpful. I was able to get in and out in no time. The location was very clean. Thank you for the experience.
Privacy R | First ImpressionsVery affordable, good location prompt service
Privacy R | First ImpressionsExcellent customer service.
Privacy R | First Impressionsservices was excellent good job
Privacy R | First ImpressionsI Never recieved a comformation call to confirm the reservation, I had to seach for an alterative location rearrange my truck rental plans, and also the locaton parking was nonexistant
Privacy R | First ImpressionsEveryone was very nice and they even followed up with me. VERY good customer service!
Privacy R | First ImpressionsLack of support staff lead to delays.
Privacy R | First ImpressionsVery professional and courteous.
Privacy R | First Impressions