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COLIN B
Customer Reviews for 896 Shell
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Maybe pull the rental out of the storage area so that the photos can take place from every side. Over all good customer service, clean truck, and good price.
BRIAN FHonestly my only issue with this location is regarding the service. After purchasing the U-Haul and Auto transport I was left to maneuver my way out of very difficult parking situations where my entire vehicle ( U-Haul and transport) were perpendicular to the exist. It took me 30 minutes to finally place my vehicle in an orientation that allowed me to reverse load the vehicle, load my car and exit the gas station. things that this location could have done are: A) Place the AUTOTRANSPORT in an area that would orient the U-Haul to face the exit once attached B) Not live it to the customer to maneuver out of this tight spot C) Prevent traffic/ other cars from hampering the customers way doing the maneuvering process so reduce the chase of an accident My biggest concern was damaging the Haul truck, Auto Transport or other civilian vehicle and their lack of productiveness did not alleviate the situation. ESPECIALLY WHEN “I” the customer assisted the personnel in lifting n orienting the Auto transport so the he may be able to attach it to the U-Haul truck. The LEAST thank could have been done was to navigate the U-Haul out of the peculiar spot it was in.
FUNMINIYI OPick up and drop off location changed and charged me extra fee. I had to call to fix the issue
KATHERINE HNo notes. It was clean, convenient and cost effective. The station attendant was very helpful!
JILL TGreat service by the she’ll gas station attendant
ANTHONY FLocation was very friendly and helpful going above and beyond. It was quick and easy! 5 star treatment
BRADLEY KNothing
Glenn KLocation was fine - did not interact with anyone working at the Shell station. Parking spaces and keys dropoff were well marked.
Brendan MThe staff are top of the line!!!
HUGEAN GPrice was higher than the quote when I reserved the truck. By more than 20 dollars.
ELIZABETH WN/A
hellen M