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Andrew N
Customer Reviews for 9NINE Liquors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure trailer is fully clean out prior to next rental. Outside had mud on it. Rep at location would not help hook up trailer told me they wouldn’t do it, made me do it all while they waited inside and then they came outside to take pictures.
Michael DAdd a jack stand to trailers
chris fWas doing online return and employee came running out and was annoying. I thought online return was without having to deal with someone
Craig PJust this location is not in a good cell location so mobile pickup and drop off are harder when trying to upload six images to the site.
LEEANDRO GAdd a tie-down in the box to secure the moving dolly.
Duane DThe women that checked me in was friendly and professional. It was super easy!
Mary PFirst don’t leave them on the road for 10 hours. Second don’t loose their car keys making the spend $400 to get off your equipment so there wouldn’t be another late charge basically just treat your customers as if they are family
Vernon WNothing needs to be changed. The service we recieved was excellent from start to finish. We will use this location again for sure.
jack hWorst u-Haul experience EVER. Tried to reserve a 26' truck, but none were available. I then book a 20' truck. On the day of the rental, I received a phone call telling me the 20' truck is not available and I can only rent a 15' truck. It was a local move, so more trips were required due to the smaller size of the truck. I was unable to get the truck back by the originally scheduled time and was told I would be charged a $79 late fee for two hours of extra time. The daily rental rate was $29.95. Unbelievably poor customer service. Fortunately, I will never be using u-Haul again since this was my last move ever. Casey at 99 Liquors was very helpful and friendly with the rental. He was the only good experience of this rental.
Donald GForgot equipment that I rented which caused a 2 hour delay waiting for them to open. Which caused the truck not getting back to original location and me being charged for it. Truck was filthy smelled like smoke. The back of the truck was muddy, dusty, dirty. Did not get any kind of discount for not having my order ready and we’re making me late for the day and overall three days now.
chris zI unloaded my trailer at about 7: 30pm and was able to drop it off that night. The store employee was courteous and personable, and offered to help me if I needed it. Thank you.
Joe MEverything was pleasant and fast 😁
DWIGHT NEverything great
Barbara MHad a reservation, paperwork was fast and easy, hooked up drove off within 15 min. 5☆'s
Cindy KI did not go into this location. Dropped off with no one there. Place was not very clearly marked as a uhaul location. Looked old n run down
Iain DSales person not helpful with truck issues
Sheree Sunfortunately online pick up was a struggle due to poor cell reception
RUBEN RThe cashier was too busy eating her lunch to help me. She told me to park the truck, which caused me to have to walk from the very end of the parking lot. Then she had me fill out all her questions to close the transaction, as she ate. I then she asked about the dolly and said I needed to go get it. I told her I’m hungry and exhausted from trying to complete this move. She then agreed to get it herself. She complained saying she didn’t sign up to do uhaul she only wanted the job at the liquor store. Very poor service and very unprofessional.
Julie RThe girl working at the counter was extremely helpful & knowledgeable. She made our experience fast and easy with picking up and dropping off.
brooke lCouldn't see anything that needs improvement. Rental agent was very knowledgeable and friendly. Truck was in excellent condition. Would certainly recommend this rental agent and of course U-Haul.
Jack SExcellent
allen gThis was one of the best Uhaul experiences we have had. The ladies that helped us were very nice, professional, and gave us excellent advice and instructions. We really appreciated this experience.
Carrie WThe engine light kept coming on, brakes are not that good, an had transmission issues.
Sheila DEvery thing went smooth, easy going.
Samir BExcellent customer service! Gwen and Tina were and are exceptionally nice people, know their business. Their interaction with local people, and how the locals react to them shows they are well liked. This location is a small dealer; the parking area could definitely use some attention.
carlton wThe staff hooked the trailer up for us which was very helpful. Thank you!
KATHY SI was given a dirty trailer, a trailer with a water leak, and a trailer that the lights cord had been repaired and was not long enough to stay in the holder so I had to have someone follow me for 95 miles so no one rear-ended me since I didn't have any lights. A lot to improve.
Al KI arrived late with a dead cell phone (forgot charger). Gwen graciously checked me in, country-friendly the whole time, and made sure I was OK to go. Wonderful experience.
CARLTON WThe simple process took much too long to rent, I was the only customer too. The man could not read well and did NOT understand the computer program. He finally asked some else to enter my info, well over 1.5 hr. He also left it for me to find out what unit to take and I had to hook it up myself, he truly was clueless. I also did not trust him to hook it up correctly.
ALBERTO MVery helpful lady
Michael RIt would be great if the store opened earlier than 10:00 am.
Curtis BNeeds to put tongue jack. No one to help lift to connect Snd I am 70 years old
Darrell HBoth of the ladies I dealt with were very friendly and helpful.
Toshua CTruck was so dirty that I had to take it back and get another. The lady was very helpful, but it was shocking.
George STina was awesome! Saw me pull in and immediately came out to guide me backing into a drop off spot, then proceeded to unhook the trailer. Check out in the office was fast and cordial.
Robert WOverall very pleased with the location, personnel, and vehicle.
gina pexperience was great
Eric GFriendly staff and quick service
Gary SThe location is a liquor store, and Friday at 5 pm is not the time to pick up a trailer. Only one employee and he spent more time on other customers. Also, they are closed on Sunday, had to pay another day of rental because they were not open. The CSR said I should have dropped it and left it on Sunday and I would not have been charged another day of rental. They should have told me this when I picked it up. What a scam.
James AGreat service.
roman cTina us fabulous she helped us 2 times now!
Lori BI rented the wrong size trailer took it home and realized it.then I brought it back Carrie in the conroe office was very sweet. Gave me a r ef fund and helped me get the right truck. THANK YOU SO MUCH GUYS. Sam Jahani
Sam J