Customer did not leave a comment.Amy Y.
Customer Reviews for A 1 Armor Self Storage Hayward
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAREN S.
Customer did not leave a comment.PABLO S.
Lady that rented to me talked to me as if I were a child as if I've never driven a van before. Hard to explain but she seems not to trust the customer that is renting the equipment.JOHN T.
Customer did not leave a comment.Kimberly P.
Renu was very kind and helpful. Not to mentioned she followed all Covid protocol and the office was very clean. I Will be coming back only because of Renu.Jose V.
Customer did not leave a comment.NAVNEETH S.
Customer did not leave a comment.SYLVIA B.
Customer did not leave a comment.LI Q.
Customer did not leave a comment.Jitendra K.
All goodZOHEB B.
Great service. Really nice customer serviceCahlif J.
Great service! Was looking around for a truck for my move. Couldn't find anything until the day after of what I needed. I received a call Saturday morning letting me know I was able to pick up the truck the day I actually needed it. Got to the location and everything was fast; in and out. I would definitely recommend this location. The lady at the front desk was very helpful. I had no problem picking up the truck or dropping the truck off.MARIA M.
The woman at the front desk was very polite and very professional with the service provided. I would go back again if I needed to.Frank G.
Renu is awesome hopefully I'm spelling her name right. She was very accommodating and went above and beyond to make sure we had everything we needed. She was not intimidated by complication that arose and ensured we had a 5 star experience. If we ever need moving service vehicles again we would definitely return to this location for business.DIEGO C.
Customer did not leave a comment.TRONG L.
We were harassed daily. Our credit card kept getting swiped over and over. We had to complain to customer service. Terrible serviceSAID Q.
Customer did not leave a comment.Pamela S.
I had to travel 40 minutes out of my way to collect this truck. This cost $40+ in an Uber and also the extra mileage on the truck to get home to load. To drop off the truck at the end of my rental I had to drive 1 hour 20 minutes and a further 65 miles out of my way. Overall, almost an extra 100 miles for U-Haul...Nicholas H.
I like this particular location. Fast and friendly!Ray S.
Very well organized, I got a reminder call to pick up and the process is pretty simple and straightforward. Staff is very polite and explained the things that are just needed. I would recommend this place.Chaitanyakumar Y.
Keep up the excellent work.RUEL E.
Renu provided superior customer service. Very happy I rented here and will do again in the future.CHING N.
Exceptional customer service.BALRAJ B.
Customer did not leave a comment.Sarah P.
Customer did not leave a comment.Nicole F.
This is the second time I've been a costumer and they were awesome both times.OLIVIA R.
Customer did not leave a comment.William L.
Customer did not leave a comment.Martha U.
Customer did not leave a comment.ESMERALDO Z.
This is always my go to spot! They are awesome!!!Lang Y.
Customer did not leave a comment.Gustavo C.
Renu the attendant is the best. She was very helpful. Made my renting experience a breeze.Prospero F.
Customer did not leave a comment.Lucy H.
Customer service is great! Very kind, informative, she never left me confused, and she greeted me by my first name, not by â€œma'amâ€. By far this place is the best!Jennifer A.
The van needs oil change per message on the dash board panel displayNATHANIEL T.
The lady they handle my services was very welcoming and helpful...Curtis A.
The lady at the front desk was very helpful and friendlyAngel Z.
Your attendant is excellentKenneth O.
Thanks youOSCAR M.
None... The lady assigned was knowledgeable and friendlyEdgardo A.
The location service was great, but the online Uhaul service is terrible. I would never use Uhaul again. They need to do a better job of setting up the online registration and drop off. They also need to clarify how drop off's work. This is the worst experience I've ever had. Thankfully the people at this location excellent in helping me resolve the situation. Great place to rent, terrible Uhaul online service. Would avoid at all cost of renting through the online service.Aditya B.
Renu was very helpful. Thanks for making my move easier A1 Armor Storage.PARMIL S.
Customer did not leave a comment.Fei L.
Customer did not leave a comment.Charles F.
Very good customer service.Paul B.
Again, the computer systems were down but the employees were nice.Amanda A.
you guys ripped me off u charged me for cleaning which i never put anything in the truck for it to make the truck dirty at all it was just a mattress that i moved from point A to point B and that was it the other thing i didn't understand is i saw i am charged for easy fuel or something like that i didn't understand but when i talked to u on the phone i asked if i was charged for fuel and u said no so i was lied to and the last thing was the mileage i know how far i drove and no matter what u say i know i didn't go over 80 miles but i was charged over 180 miles and when i pointed out all the extra hidden charges on the phone u didn't care to listen u didn't even believe me when i said the car was not dirty by me it was like that when i picked it up u were not even working that day it was another employee that had no clue on checking anyone in to process the rental but anyway i am not at all ok with how i got cheated out of my money but unless u reverse all the extra charges i will make sure to let all my family n friends know not to go thru union city haulSamia R.
We ordered a 20' truck and you didn't have it. We were told upon arrival that we were supposed to pick up at Jackson but it was never communicated to us. We arranged for drop-off in Antioch but were informed that we'd have to bring it back to Hayward and then we were charged mileage for a round trip that was opposite of what we arranged. Very poorly handled.Rick R.
Customer did not leave a comment.neel S.
I didn't know they rented U-Hauls here! I'm glad I found this location because it was so convenient and fast. I had no problems and Renya was so nice.Jevem J.
Very nice place Worker was nice Van was cleanRosalyn M.
Customer did not leave a comment.WALI S.
Rented multiple times. Always a wonderful experience! Highly recommend this location for U-Haul rentals!!!Lang Y.
((((((NO HAPPY.))))))Hernan C.
Todo nada de lo que prometen cumplen robo sin controlHernÃ¡n C.
Muy caro estoy decepcionado la cantidad de errores y cobran sin control no lo recomiendoHernan C.
I was satisfied with this. I wish there was a little more information laid out to begin with versus having to ask questions. I've worked for enterprise before and have rented moving equipment from other companies so I am familiar with what type of questions to ask. Questions I've asked were, is there an over night drop and what is the process, what kind of gas to use, what is the easiest location to fill up gas at, what does the insurance i purchased cover, what constitutes as damage. Overall, I was really satisfied with the process, I couldn't really ask for much more.Samuel Y.
Customer did not leave a comment.HENRY R.
Customer did not leave a comment.LANG Y.
The young lady who helped me was very friendly and professionallaverne T.
Customer did not leave a comment.WALI S.
Customer did not leave a comment.Dan G.
Customer did not leave a comment.Rocio B.
They told me I'd be charged for a flat rate and that there's no mileage limit. When I returned the vehicle I was overcharged for mileage and employees didn't care.Yasin K.
Truck had transmission problems and refused to shift past 2nd gear or go over 30 mph.Kimberly W.
Nothing to improve. My experience was great.Lori L.
I have rented from this location 3 separate times, and the service has been excellent.BALRAJ B.
The crew there is friendly & professionalED A.
Customer did not leave a comment.Namu W.
The woman in the morning was amazing. Opened on time and very organized. Would definitely recomed A 1natalie R.
Excellent customer service!BALRAJ B.
â€˜â€˜Tis is my second time with rental of pick up. Excellent service . The young lady behind the counter was absolutely amazing, she greeted me, and was very professional.BALRAJ B.
Everything was good I had to call becuase i waz running late with dropping off the van the lady at the counter waz very understanding thats what i call great customer service i will come back again and i will recommend this place to everyone i knowSalvador D.
Very professional and courteous and will definitely rent again and also recommend to friends, family and colleagues. A definitely 5 star rating!???? Full marks to the lady who assisted me!BALRAJ B.
Customer did not leave a comment.Aaron S.
Customer did not leave a comment.Nicholaus T.
Customer did not leave a comment.JOSE M.
nothing, everything was fineBINDO B.
More parking spacesElla P.
The lady in the front office was very professional. She wasted no time to get what I needed & on my way.Glen H.
No comment everything seems fineBENITO R.
Awesome service.ferdinand M.
Customer did not leave a comment.Charles C.
Everything went smooth!!! Thank you! Woyld definitely recommendMELVIN E.
Customer did not leave a comment.Dominique J.
Nancy was very pleasant to deal with. She contacted me first thing this morning to confirm my online reservation. Only bad thing to report was Internet service which was no fault of hers as far as she tried to reset the router numerous timesJaime M.
Staff was friendly and helpful. Website mistakenly said that this location had furniture blankets.Reinier V.
Customer did not leave a comment.Cynthia S.
This location is a joke, unorganized, rude, overcharged us, gave us the run around and I'll never patronize them again.Armand G.
The location was fine and the girl at the front desk was very nice and helpful but it was terribly inconvenient to not be able to pick up a truck in Redwood City. It was also inconvenient that I had to stop at another U-Haul location to get the blankets we reserved as they did not have them at the Hayward location.Ali R.
Customer did not leave a comment.MATTHEW M.
They need to be more careful and professional to help the costumers not to be rude. and they need to check the gas level correctly. Thanks
Excellent service and very friendly, I will rent from them again my next need to.Donald M.
Customer did not leave a comment.LARRY V.
Quick and easy pickup, Truck was ready when I arrived, Great customer service and thorough drop off procedure, even checked off my receipt with me after I dropped off after hours.David K.
Customer did not leave a comment.Augusto B.