All was Good.
Alberto S
Customer Reviews for A American Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They couldn't take the return of the trailer because there were too many there. They should move some of the rentals to the other lot so that when tired renters may drop off the rented where we were told to go instead of sending us somewhere else.
Lois MTiffany was wonderful! I enjoyed our interaction!
Robin BThis location was cluttered, smelled of an ash tray, and perhaps the attendant needs to be taught presentation. When I went to drop back off still in the operating hours posted. There was four letter words being spoken so I could hear that I was interrupting their meal and not the most professional scenario, I know she didn't know i could hear her but i did as did my Family, When face to face the Employee once face to face was pleasant enough but after hearing the before the door was open and closed was a big turn off. She may need some re-training and redirection to make this a desirable location, but unfortunately the only one that had my sized unit needed.
Eddie PIF YOU COULD CLONE THE REPRESENTATIVE THAT HELPED ME, THAT WOULD BE REALLY GREAT!!
VERNELL ACommunicate
William MNothing comes to mind everything went as expected. Friendly and pleasant experience.
TODD SGreat and friendly service, will definitely go to this location again
Carlos SVery friendly, great experience. Would highly recommend and will definitely do business with again.
TODD SI had to sweep out the back of the truck, it had not been done prior. No big issue, keys were locked in vehicle. Again no harm done and will recommend to all this location. Thanks
Lewis AThe parking is too small
Adama SNothing. The customer service was absolutely perfect! Very nice, welcoming and professional!
Lance LThe charge for mileage, we thought in town rental was unlimited miles. The charge for mileage made our financial Hardship even harder.
Dan DNot professional. Need more equipment, instead of renting out rushing for for items because they are not fully equipped. Even with hours in, another day would not be able to be added.
Tiara WThe manager here is absolutely amazing so friendly and helpful definitely recommend this location
Abby FA Kind Lady Receptionist.
patrick aThe lady who helped me was very nice
morgan BVery professional service
Keel CHelp them & tell them about securing their belongings. I have broken TVs, headboard, dishes, just tell them.
LaTasha bThey charged us for items we didn’t use and said they were missing.. when we got there that morning to pick up the truck they were still cleaning it and getting it ready. For all we know they didn’t put any in the truck.. I feel like they’re overcharging to make extra money at this location!
LOUIS BTruck was very old. Not in good condition
STUART JI just got a receipt saying the equipment was returned to the wrong dropoff. The Contrat No on the October 6 receipt matches the same contract No from July 27, 2021 and the transport numbers are different on the receipts. Still on hold with Uhual.
CHRISTOPHER SLocation is a bit tight for large vehicles. Other than that, service was great and quick! Would recommend and be a returning customer.
Michael FThe attendant Mandy I think is her name was wonderful. This is truest the best U-Haul agent I’ve ever come across.
Gregory WI drove 10 hours with the heater blowing on my legs even with the AC off the heat from the engine was blowing on my feet as I stepped on the gas.
ADAMU WCheck in as easy & customer service was GREAT!
Elisa MThe area had huge potholes where I had to return the trailer. And I had to back it all the way down a lane to drop it off, which is not easy to do,
Gregory Cother than the seat belt alert going off the entire time, the truck and equipment I reserved was satisfactory.
ROBERT SGreat job,
Andrew cFriendly staff and good customer service. Very helpful with downloading equipment.
Timmie HI wish I would have been told that I had to take pictures of gas gauge, mileage, and cleanliness before hand. Turned in keys before I knew this and couldn’t take pictures properly
Hunter WThey chare me an extra day. I had it less than 24 hours. And there store wasnt even ooen. Penny pinch me on my rental
Marque S👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
MANJINDER BPickup was easy, the office also gave me a free transit day. For future I would make sure all the lights on the trailer work, several of the little lights did not work and I could not tell until I was on the road during a period of darkness
WILLIAM PI was impressed by the great, friendly and helpful service.
John CThis review is about Uhaul in general. I wanted to rent a trailer from the location that is in my town.....NOT the next town over. I called almost 2 WEEKS in advance to make my reservation and was told that there would be plenty of time for the "transportation dep't" to move a trailer to my town. All of this was basically a lie. U-haul is NOT interested in customer satisfaction. They are only interested in your money. I recommend you spend it elsewhere. Trust me, if I hadn't been in a bind with the timeframe, I would have taken my business somewhere else. I won't be fooled again, however....
THOMAS MThe site provided the 24/7 option, it was my first time doing a no counter transaction and I was hesitant, but it turned out fine; I only experienced some difficulty with the website in the beginning when the app required I validate my location. The location of the truck was obvious and instructions easy to follow. Upon return, the counter was open, the turn in was quick and operator very friendly. Overall a great experience.
Ashley MStop the extra fees i was told 30$ with all the fees it came out to 75$ on email receipt but my bank statement shows 92 $ ridiculous!
BERNICE JThe service was excellent!
PHYLICIA BMade the appointment with an Uhaul rep over the phone. Was told no deposit over the phone. I go to pick up the trailer and he said there’s a $100 deposit. I drop off the trailer and look at my full receipt and see that there’s no deposit listed but a fee that I don’t know what for.
EMERALD GExcellent local dealer. Personable, helpful, and organized. Will definately return to this location for future needs.
LYNN DFirst time to rent a UHaul. The man took the time to make sure that I understood everything. Great job!
LIZ NVery nice and helpful people.
FRANCIS AThis is the only place in Killeen that I will use. Fast and professional!
andrew cFast and professional.
Heather BGreat service
RAYMOND SNice people
STEVEN RVery friendly and professional service. Truck was ready to go when I arrived.
Marc MNa
Brittany MMake sure the trailers are clean.
raul RNice manager and great customer service!
JENNIFER CVery easy drop off. The people there were very professional and nice.
wayne gVery nice people, made dropping off a breeze!
wayne gThis is the only location in Killeen that I use. The other places are so rude, but these guys know what CUSTOMER SERVICE is.
andrew cVery rude customer service uhaul was extremely dirty and not marked on damages when asked to clean person who helped us out was rude and unprofessional.
Stephany VEven with the social distancing thing… They were very nice and helpful. I would definitely use them again
andrew cUpon returning, the man in the office was rude when I asked a question to where I return the trailer. He did not bother offer helping or guiding me to park the trailer. I dropped the trailer off back on Monday, 5/25, at 10:57AM, in Killeen at A American Mini Storage.
Lee V