A Kind Lady Receptionist.patrick A.
Customer Reviews for A American Mini Storage
(U-Haul Neighborhood Dealer)
Killeen, TX 76541
Services at this Location:
- Monday - Tuesday:
9 am - 1 pm / 2 pm - 6 pm
- Thursday - Friday:
9 am - 1 pm / 2 pm - 6 pm
9 am - 3 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady who helped me was very nicemorgan B.
Very professional serviceKeel C.
Help them & tell them about securing their belongings. I have broken TVs, headboard, dishes, just tell them.LaTasha B.
Customer did not leave a comment.MARY M.
Customer did not leave a comment.MARK L.
Customer did not leave a comment.julissa B.
They charged us for items we didn't use and said they were missing.. when we got there that morning to pick up the truck they were still cleaning it and getting it ready. For all we know they didn't put any in the truck.. I feel like they're overcharging to make extra money at this location!LOUIS B.
Customer did not leave a comment.Avrianna H.
Truck was very old. Not in good conditionSTUART J.
Customer did not leave a comment.richard S.
Customer did not leave a comment.KYLE T.
Customer did not leave a comment.steve B.
Customer did not leave a comment.CHASITY D.
I just got a receipt saying the equipment was returned to the wrong dropoff. The Contrat No on the October 6 receipt matches the same contract No from July 27, 2021 and the transport numbers are different on the receipts. Still on hold with Uhual.CHRISTOPHER S.
Location is a bit tight for large vehicles. Other than that, service was great and quick! Would recommend and be a returning customer.Michael F.
The attendant Mandy I think is her name was wonderful. This is truest the best U-Haul agent I've ever come across.Gregory W.
Customer did not leave a comment.DEMIAN W.
I drove 10 hours with the heater blowing on my legs even with the AC off the heat from the engine was blowing on my feet as I stepped on the gas.ADAMU W.
Customer did not leave a comment.John P.
Customer did not leave a comment.Victor V.
Check in as easy & customer service was GREAT!Elisa M.
The area had huge potholes where I had to return the trailer. And I had to back it all the way down a lane to drop it off, which is not easy to do,Gregory C.
other than the seat belt alert going off the entire time, the truck and equipment I reserved was satisfactory.ROBERT S.
Customer did not leave a comment.AUNDREAL S.
Customer did not leave a comment.Jimmy M.
Customer did not leave a comment.Donna G.
Great job,Andrew C.
Friendly staff and good customer service. Very helpful with downloading equipment.Timmie H.
Customer did not leave a comment.Christopher M.
Customer did not leave a comment.JEFFREY B.
I wish I would have been told that I had to take pictures of gas gauge, mileage, and cleanliness before hand. Turned in keys before I knew this and couldn't take pictures properlyHunter W.
They chare me an extra day. I had it less than 24 hours. And there store wasnt even ooen. Penny pinch me on my rentalMarque S.
Customer did not leave a comment.CHAD F.
Pickup was easy, the office also gave me a free transit day. For future I would make sure all the lights on the trailer work, several of the little lights did not work and I could not tell until I was on the road during a period of darknessWILLIAM PATRICK G.
I was impressed by the great, friendly and helpful service.John C.
Customer did not leave a comment.NETSANET H.
This review is about Uhaul in general. I wanted to rent a trailer from the location that is in my town.....NOT the next town over. I called almost 2 WEEKS in advance to make my reservation and was told that there would be plenty of time for the "transportation dep't" to move a trailer to my town. All of this was basically a lie. U-haul is NOT interested in customer satisfaction. They are only interested in your money. I recommend you spend it elsewhere. Trust me, if I hadn't been in a bind with the timeframe, I would have taken my business somewhere else. I won't be fooled again, however....THOMAS M.
The site provided the 24/7 option, it was my first time doing a no counter transaction and I was hesitant, but it turned out fine; I only experienced some difficulty with the website in the beginning when the app required I validate my location. The location of the truck was obvious and instructions easy to follow. Upon return, the counter was open, the turn in was quick and operator very friendly. Overall a great experience.Ashley M.
Customer did not leave a comment.Ismael D.
Stop the extra fees i was told 30$ with all the fees it came out to 75$ on email receipt but my bank statement shows 92 $ ridiculous!BERNICE J.
The service was excellent!PHYLICIA B.
Customer did not leave a comment.PETER N.
Customer did not leave a comment.LAWRENCEA G.
Customer did not leave a comment.JOSHUA P.
Made the appointment with an Uhaul rep over the phone. Was told no deposit over the phone. I go to pick up the trailer and he said there's a $100 deposit. I drop off the trailer and look at my full receipt and see that there's no deposit listed but a fee that I don't know what for.EMERALD G.
Customer did not leave a comment.Stacy R.
Excellent local dealer. Personable, helpful, and organized. Will definately return to this location for future needs.LYNN D.
Customer did not leave a comment.JOSE A.
First time to rent a UHaul. The man took the time to make sure that I understood everything. Great job!LIZ N.
Customer did not leave a comment.Jacorby S.
Customer did not leave a comment.Dante S.
Very nice and helpful people.FRANCIS A.
This is the only place in Killeen that I will use. Fast and professional!andrew C.
Fast and professional.Heather B.
Customer did not leave a comment.GENE C.
Great serviceRAYMOND S.
Nice peopleSTEVEN R.
Customer did not leave a comment.Sidney H.
Customer did not leave a comment.Joann S.
Very friendly and professional service. Truck was ready to go when I arrived.Marc M.
Make sure the trailers are clean.raul R.
Customer did not leave a comment.WARREN F.
Customer did not leave a comment.KEANDRE H.
Nice manager and great customer service!JENNIFER C.
Very easy drop off. The people there were very professional and nice.wayne G.
Very nice people, made dropping off a breeze!wayne G.
This is the only location in Killeen that I use. The other places are so rude, but these guys know what CUSTOMER SERVICE is.andrew C.
Very rude customer service uhaul was extremely dirty and not marked on damages when asked to clean person who helped us out was rude and unprofessional.Stephany V.
Customer did not leave a comment.Lizett B.
Even with the social distancing thingâ€¦ They were very nice and helpful. I would definitely use them againandrew C.
Upon returning, the man in the office was rude when I asked a question to where I return the trailer. He did not bother offer helping or guiding me to park the trailer. I dropped the trailer off back on Monday, 5/25, at 10:57AM, in Killeen at A American Mini Storage.Lee V.
Customer did not leave a comment.bokcheon C.
Customer did not leave a comment.DAVID H.
Customer did not leave a comment.Hailey B.
Rude customer serviceRafael P.
Customer did not leave a comment.Jackie C.
When picking up trailer. Agent was late opening and then we had to physically lift the trailer to hook up to the tow ball as there was no stand. Got back before they closed and no one was there. Shut early . Had to lift off the trailer and place on the ground. WILL NEVER RENT FROM THERE AGAIN.CARLEEN B.
Customer did not leave a comment.Brittany E.
Customer did not leave a comment.Jaime R.
Very satisfied with the service.sinda D.
The worker who helped me out, checked my lights as I hit the brakes and signals, we checked it several times, until she told me I was good. After I loaded all my things and got on the road, my wife followed me. And only 1 out of the 4 lights worked as a brake and turn signal and 3 of the 4 worked as running lights.Justin S.
Very helpful and courteous!elizabeth C.
Customer did not leave a comment.Sherry M.
Went to 3 different to drop off finally at the third place I was able to drop both offPatricia A.
The attendants in Killeen Tx are to much in a hurry, did not want to hear my questions and had minimal information, I'm from San Antonio Texas and went to Killeen Tx to move my daughter back home after a bad experience she had and we were not expecting such rudeness , the attendant assigned a drop off location that inconvenient and far from my residence vs a location that is a few miles from my homegibert B.
Run down, trashy place. Very narrow hard to maneuver a vehicle with a trailer.Brandon M.
Customer did not leave a comment.charles S.
Nothing. It was a great experience. The attendant was very nice and helpful.Ryan E.
Customer did not leave a comment.Andrew G.
Customer did not leave a comment.Courtney R.
Have a drop location for after hours. I was scheduled to return the dolly by 10pm and tried to return at 920pm. There was no place to drop the dolly so I had to get there early the next morning to avoid further charges. This made an inconvenience for me.Joseph I.
Customer did not leave a comment.erendira M.
Customer did not leave a comment.Sam M.
Great customer serviceCHRISTOPHER H.
Staff was friendly and professional and worked with me. AmazingKenton C.
Only choose the days you'll need a rental cause you'll be charged for the full amount even if you return it early. It was a ripoff however the response time to a blowout in Canada was decent. It took 90 minutes to get help but it worked out in the end.Blake V.
Customer did not leave a comment.cynthia P.