Customer Reviews for A Bay Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Bay Automotive

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William S.
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Customer did not leave a comment.

DOUGLAS R.
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I should not have had to disconnect the trailer myself while employees ignored me. There are people with bad backs and are over 65 yrs old.

RANDALLLYNN L.
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This was my alternate pick-up location. The closest location to me was not able to obtain the unit that I had reserved, so I was not pleased about that 1 and 1/2 hour timeframe to get the unit. I had given well over a week of notice, but still was not able to be accommodated to my satisfaction. Not the fault of the closer facility.

Gifford L.
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I had originally reserved a drop off location near Watertown, NY. I realized this one was much more convenient, and they told me how to change the location.

Sabrina W.
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Customer did not leave a comment.

PHILIPANDREW S.
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Customer did not leave a comment.

JOSEPH W.
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Customer did not leave a comment.

CAROLYN N.
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The gentleman did everything possible to make this a good experience.

Joanne B.
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None

KAREN R.
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Superior return service.

SCOTTD S.
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Customer did not leave a comment.

Garth W.
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Customer did not leave a comment.

DAVID B.
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The drop off location worked well for me, they were closed but available space to park the trailer. The procedure to drop off online was confusing the codes did not work for me so I left the trailer and text the location I rented and sent pictures, 2 days later I received a email letting me know the drop was all good.

Mark M.
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Customer did not leave a comment.

KIMMARIE S.
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Very nice customer service

bruce C.
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Jon B.
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DALEA M.
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Great service

Stephen J.
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Customer did not leave a comment.

ANTHONYM III M.
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Customer did not leave a comment.

MARISELA S.
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The personal was very professional and knowledgeable.

PHILIPANDREW S.
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Thank you to Rob and his Team; they are always there to help, to show us the latest on safety and the new rental proceedures! Thank You and thank you for always being a friend! Philip

Kevin C.
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Put a Jack on the trailer so it's easier to take off. Everthing else was great

KATHERINE C.
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Customer did not leave a comment.

Larry W.
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Thomas B.
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Customer did not leave a comment.

EVA B.
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Couldn't print receit

charles D.
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Customer did not leave a comment.

Charles T.
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Customer did not leave a comment.

HArold B.
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Brooke N.
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Charles P.
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Jason D.
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RAUL M.
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Pleasant experience. No issues. Would use again.

Marcus P.
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Great location and very friendly people! They helped me out before when I had car problems and they were there to assist!! Great location!!

RICHARD S.
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Customer did not leave a comment.

Mary L.
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Customer did not leave a comment.

James R.
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Easy, Convient for drop off.

Michael S.
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Customer did not leave a comment.

William L.
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Couldn't get the trailer checked in for 2 days. I had to revisit the location on the 2nd day and only then did they check in the trailer.

Phil S.
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Always a great experience. Thanks, Rob, and family for hosting. Keep up the good work!! Thank you!

RICHARD A.
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Very easy and I would recommend this location with enthusiasm.

ALan M.
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I think u over charged for the 20 ft truck I though it was 29 not 39

Ariel C.
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Customer did not leave a comment.

barbara K.
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Customer did not leave a comment.

Phil S.
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Customer did not leave a comment.

John C.
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There was no "check out," just drop the key off and good bye. This made me wonder if I might experience a discrepancy in mileage or return condition but there was absolutely no issue once final charge came in and mileage and condition were correct as I had a slight overage. Overall, whole experience was very good, will definitely recommend and use again.

chris W.
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the cost was far too expensive

Charles S.
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Customer did not leave a comment.

Charles S.
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Customer did not leave a comment.

nicole B.
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Customer did not leave a comment.

Rachel C.
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I felt cheated the second time around. 50+ miles were added to my trip and it took about 3 wks to show up on my Visa as a new charge. Take pictures! Document your trips!

John M.
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See above

STEPHEN U.
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Customer did not leave a comment.

Renee D.
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They were closed. Just dropped off

MARY JO B.
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Customer did not leave a comment.

Jerome L.
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Customer did not leave a comment.

Michael S.
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Heavy cigarette smell when you walk in. Made it difficult to breath if you are in there for any extended period of time. Clothes smelled like smoke and I was only in there for 5min.

Bob W.
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Customer did not leave a comment.

Vickie P.
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Lloyd W.
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michael S.
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Jimi R.
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Great team of guys working there, felt very well helped. Thanks guys!

James L.
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Customer did not leave a comment.

William J.
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Use this location on a regular basis and the service is always excellent.

BEN B.
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Customer did not leave a comment.

David A.
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Have more customer service people on the 1-800 line. I only am allowed 500 minutes of cell phone time per month and using 10 plus minutes to fix a two minute issue (time extension request) is a slight bit on the rather irritating side. Once the customer service ladies got on the phone they were absolutely 5+ star ratable! I can not remember the names of the ladies I spoke with, but both of them were absolutely wonderful on the phone.

chris A.
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Customer did not leave a comment.

Jennifer V.
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Customer did not leave a comment.

Bill J.
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We have used this location numerous times and the service is excellent.

Phil S.
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Customer did not leave a comment.

thomas M.
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Customer did not leave a comment.

mike W.
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Customer did not leave a comment.

chris E.
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All expectations were met, I have used U-Haul before and have always been pleased.

Frank M.
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Great price, great service

phil H.
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Customer did not leave a comment.

William J.
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Owner is a great guy.

donna G.
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Customer did not leave a comment.

BILL D.
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Very friendly and helpful!

carlin P.
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Customer did not leave a comment.

michael B.
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Customer did not leave a comment.

Stephen W.
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Michael N.
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This was a simple and easy rental. The Guy was polite and through. Thanks Uhaul.

Gregory S.
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Customer did not leave a comment.

TERESA L.
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A Bay Automotive was exceptionally helpful and reliable throughout this experience.

Charles S.
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Customer did not leave a comment.

Clay J.
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Customer did not leave a comment.

TOM H.
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Customer did not leave a comment.

MIKE J.
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Betty C.
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Customer did not leave a comment.

lorenzo P.
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Drop off area was clean. Lots of space to park the truck. Great location near the Ontario border

Janet H.
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will not recommend uhaul to anyone. Their neglect in not properly following up on a truck delivery required be to rent an additional truck and an extra $500

Robert B.
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Actually have the vehicle i reserved a month prior to pickup would be nice

STEVE L.
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Customer did not leave a comment.

Michelle M.
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Phil S.
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Just want to thank you so very veryuch.

Paul S.
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Customer did not leave a comment.

Mark W.
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Customer did not leave a comment.

Hugh D W.
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Customer did not leave a comment.

TIM R.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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