Customer Reviews for A Bay Automotive
(U-Haul Neighborhood Dealer)

135 reviews

45024 NYS Rte 12   Alexandria Bay, NY 13607

(315) 482-7312

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(315) 482-7312

45024 NYS Rte 12
Alexandria Bay, NY 13607

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

manager was very helpful and went the extra mile

DALEA M. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Easy and fast return service

David C. 
Rating:
5.0

Everything was great 👍.

MB JR B. 
Rating:
4.0

Nothing here. The after hours return with the app was very useful and I appreciate being able to use this location which is conveniently close to where I live.

David B. 
Rating:
4.0

The app tried to send me to a more distant location when I specifically requested this one. Now I don't us e the app.

DAVIDL B. 
Rating:
5.0

The trailer was ready and all went well.

CHARLESHENRY G. 
Rating:
4.0

Customer did not leave a comment.

THOMAS F. 
Rating:
5.0

ALWAYS very customer oriented and accommodating.

Karen R. 
Rating:
5.0

Rob was awesome

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Pamela R. 
Rating:
3.0

Customer did not leave a comment.

Barbara C. 
Rating:
4.0

Customer did not leave a comment.

Luke G. 
Rating:
4.0

Customer did not leave a comment.

William L. 
Rating:
5.0

Customer did not leave a comment.

Richard T. 
Rating:
3.0

I rented a trailer. The tires were at 40 psi even though the lettering on the side of the tires indicated that the recommended cold pressure was 65 psi. I have an air compressor at home so I pumped them up. One of the side marker lights did not work.

Thomas H. 
Rating:
3.0

Had issues with my reservation being changed last minute and being sent to pick up a truck an hour away and having to call 3 times to fix issues with the changed reservation. A little more notice would have been helpful. Or trying to compensate for the extra time and money I spent to pick up the truck at a different location than I made the reservation for 2 weeks prior.

Kyrsten P. 
Rating:
5.0

Customer did not leave a comment.

STEVENGEORGE Y. 
Rating:
5.0

Great service!!

THOMASPAUL Q. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

I requested a 15 ft didn't have gave me a 20ft and told me was going to give me a discount due to not having the 15ft that didn't happen. I requested a hand cart and was charged and there was NO hand cart. I was charged over $300 and I am not happy!!!

Elizabeth R. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
4.0

I should not have had to disconnect the trailer myself while employees ignored me. There are people with bad backs and are over 65 yrs old.

DOUGLAS R. 
Rating:
4.0

This was my alternate pick-up location. The closest location to me was not able to obtain the unit that I had reserved, so I was not pleased about that 1 and 1/2 hour timeframe to get the unit. I had given well over a week of notice, but still was not able to be accommodated to my satisfaction. Not the fault of the closer facility.

RANDALLLYNN L. 
Rating:
5.0

I had originally reserved a drop off location near Watertown, NY. I realized this one was much more convenient, and they told me how to change the location.

Gifford L. 
Rating:
5.0

Customer did not leave a comment.

Sabrina W. 
Rating:
5.0

Customer did not leave a comment.

PHILIPANDREW S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

The gentleman did everything possible to make this a good experience.

CAROLYN N. 
Rating:
4.0

None

Joanne B. 
Rating:
5.0

Superior return service.

KAREN R. 
Rating:
4.0

Customer did not leave a comment.

SCOTTD S. 
Rating:
5.0

Customer did not leave a comment.

Garth W. 
Rating:
5.0

The drop off location worked well for me, they were closed but available space to park the trailer. The procedure to drop off online was confusing the codes did not work for me so I left the trailer and text the location I rented and sent pictures, 2 days later I received a email letting me know the drop was all good.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
4.0

Very nice customer service

KIMMARIE S. 
Rating:
4.0

Customer did not leave a comment.

bruce C. 
Rating:
3.0

Customer did not leave a comment.

Jon B. 
Rating:
5.0

Great service

DALEA M. 
Rating:
5.0

Customer did not leave a comment.

Stephen J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYM III M. 
Rating:
5.0

The personal was very professional and knowledgeable.

MARISELA S. 
Rating:
5.0

Thank you to Rob and his Team; they are always there to help, to show us the latest on safety and the new rental proceedures! Thank You and thank you for always being a friend! Philip

PHILIPANDREW S. 
Rating:
5.0

Put a Jack on the trailer so it's easier to take off. Everthing else was great

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE C. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
4.0

Couldn't print receit

EVA B. 
Rating:
4.0

Customer did not leave a comment.

charles D. 
Rating:
4.0

Customer did not leave a comment.

Charles T. 
Rating:
3.0

Customer did not leave a comment.

HArold B. 
Rating:
4.0

Customer did not leave a comment.

Brooke N. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Pleasant experience. No issues. Would use again.

RAUL M. 
Rating:
5.0

Great location and very friendly people! They helped me out before when I had car problems and they were there to assist!! Great location!!

Marcus P. 
Rating:
4.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Mary L. 
Rating:
5.0

Easy, Convient for drop off.

James R. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Couldn't get the trailer checked in for 2 days. I had to revisit the location on the 2nd day and only then did they check in the trailer.

William L. 
Rating:
5.0

Always a great experience. Thanks, Rob, and family for hosting. Keep up the good work!! Thank you!

Phil S. 
Rating:
5.0

Very easy and I would recommend this location with enthusiasm.

RICHARD A. 
Rating:
3.0

I think u over charged for the 20 ft truck I though it was 29 not 39

ALan M. 
Rating:
5.0

Customer did not leave a comment.

Ariel C. 
Rating:
2.0

Customer did not leave a comment.

barbara K. 
Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
3.0

There was no "check out," just drop the key off and good bye. This made me wonder if I might experience a discrepancy in mileage or return condition but there was absolutely no issue once final charge came in and mileage and condition were correct as I had a slight overage. Overall, whole experience was very good, will definitely recommend and use again.

John C. 
Rating:
4.0

the cost was far too expensive

chris W. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

nicole B. 
Rating:
2.0

I felt cheated the second time around. 50+ miles were added to my trip and it took about 3 wks to show up on my Visa as a new charge. Take pictures! Document your trips!

Rachel C. 
Rating:
4.0

See above

John M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN U. 
Rating:
4.0

They were closed. Just dropped off

Renee D. 
Rating:
5.0

Customer did not leave a comment.

MARY JO B. 
Rating:
5.0

Customer did not leave a comment.

Jerome L. 
Rating:
2.0

Heavy cigarette smell when you walk in. Made it difficult to breath if you are in there for any extended period of time. Clothes smelled like smoke and I was only in there for 5min.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Bob W. 
Rating:
5.0

Customer did not leave a comment.

Vickie P. 
Rating:
5.0

Customer did not leave a comment.

Lloyd W. 
Rating:
4.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Great team of guys working there, felt very well helped. Thanks guys!

Jimi R. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Use this location on a regular basis and the service is always excellent.

William J. 
Rating:
5.0

Customer did not leave a comment.

BEN B. 
Rating:
5.0

Have more customer service people on the 1-800 line. I only am allowed 500 minutes of cell phone time per month and using 10 plus minutes to fix a two minute issue (time extension request) is a slight bit on the rather irritating side. Once the customer service ladies got on the phone they were absolutely 5+ star ratable! I can not remember the names of the ladies I spoke with, but both of them were absolutely wonderful on the phone.

David A. 
Rating:
5.0

Customer did not leave a comment.

chris A. 
Rating:
5.0

Customer did not leave a comment.

Jennifer V. 
Rating:
5.0

We have used this location numerous times and the service is excellent.

Bill J. 
Rating:
5.0

Customer did not leave a comment.

Phil S. 
Rating:
5.0

Customer did not leave a comment.

thomas M. 
Rating:
5.0

Customer did not leave a comment.

mike W. 
Rating:
5.0

All expectations were met, I have used U-Haul before and have always been pleased.

chris E. 
Rating:
5.0

Great price, great service

Frank M. 
Rating:
5.0

Customer did not leave a comment.

phil H. 
Rating:
5.0

Owner is a great guy.

William J. 
Rating:
5.0

Customer did not leave a comment.

donna G. 
No reviews have been submitted for this location.

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