Vehicle fuel wasn't full. Inconvenience to back truck out in a small areas. Put in for moving labor didn't realize that it didn't go through until the morning of move. Because everything is on computer it show paid when I put it in.
Fannie B
Customer Reviews for A Best Self Storage of Illinois LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The main woman at the downers grove location is really nice. Ask all good questions if I need a dolly and was the best move.
Jared GVery nice customer service
BYRON VEasy pickup and drop off, truck was great shape and customer service was wonderful!
Jonathon BThe app did not work correctly to pick up or drop off the truck. The process is more complicated than it should be: rather than waiting to get to the location to check in on an app that doesn’t work the code and pick up instructions should be given before. The location should have some lights at night and have a better lock box and locks
Connor LBest customer service from a uhaul location ever
DOMINICK AMake sure the photo upload feature works to check in & out!
Susan PGreat thorough customer service. Very quick to respond on Sundays even when they're closed.
Byung WEquipment and location were great. The U-Haul 24/7 app process was not great. If you have an out-of-state license you need to submit additional information to rent the truck. This is not mentioned on the online guides or YouTube videos. It took an extra 30 minutes to gather and review the additional identification required. Next time, it'd be nice if U-Haul gave us a heads up that this additional info is required for out-of-state renters. Thanks
Steven FFriendly communication.
latosha GThey were very responsive to calls and texts. They helped us to check-in in the office rather than on-line as that was our preference. Friendly. Quick
debra gI was unhappy with my app experience as there was an error when I both tried to check in and return my equipment. However, the number provided for this location was very helpful. The rep in charge of this location was able to help me so well when the app wasn’t working. Great customer service experience! I will recommend this location to my friends.
Jack FNothing needs improvement! The woman that took care of me was super nice and helpful
NANCY CU-Haiul app did not work for pick up or drop off, so had to call for both
DAVID DNothing The service was excellent and Katherine our rep was excellent!
MIKE CThe "online pickup" feature using a mobile device is either completely broken or is so poorly implemented that it might as well be completely broken. Add perpetually late employees on top of it - according to non-uhaul employees in the shared office space - and it's a recipe for disaster. I was 1 hour and 20 minutes late getting my uhaul because of both. To anyone in need of a moving truck, look elsewhere.
James CThe lock boxes are tricky, wasted 10min trying to get this open each time. Better lighting in the parking lot.
Stephanie WDropped off the truck when facility was closed.
John ZWas told to go to another place and when I got to that place I was told I had to go to yet another place to return my truck. This final place had no customer service on site and overall it was a frustrating experience. Ended up being charged for additional mileage because I had to go to several other places other than the one listed on my contract. Will never use U-Haul again if it can be helped
JERREN GThe parking lot is not striped well and there really wasn't a clear marked spot to park the truck. I ended up parking amongst some trailers and hoping that this was correct.
Matthew LI had to drop off the truck at night. There is not much lighting and there is no direction on where you should put the truck. I wouldn’t go there at night again.
Maggie W- Had to past my pickup time since previous user was late returning, also had to sweep out their dirt myself - Fuel estimate chart on rental form understated amount of fuel needed to get back to starting fuel level
Terence MI stopped here for last minute truck rental. The customer service is very attentive to details, I definitely recommend this location to everyone. Thank you!
JUAN TThe truck was returned with more gas than when we received it. Yet, we were charged over $60.00 to refill it. I have reached out to the owner and she is willing to check into it today, but it will come down to my word and she is the owner. I have to either bring gas over to her or accept the $60.00 fuel charge. You have taken what was an extremely positive experience and made it just a typical way to get more money from someone.
MICHELLE SKatherine was a pleasure to work with and extremely accommodating. The 10’ x 10’ rental was in great condition and so clean. Also helps that it was obviously a well-maintained vehicle as it rode beautifully on the highway. Thank you for the A+ customer service. Highly recommend this easily accessible location.
Zaucha GKathren, the woman who helped us at the Downers Grove, IL location was a terrible communicator and very rude and a poor worker.
LAUREN SVery healthful and great service!!
MING ZI had to disconnect the heavy tow dolly myself , push it 600ft away between 2 trailers .. the lady would not be able to lift it ..
Alejandro CBattery went out in the truck had to find cables to jump it had to pay my workers even when the truck was not running so I lost money . No one is willing to give me some money back.
Tiffany WI had to move some heavy furniture but I needed help with the lifting and carrying. Mr Alan Gao, who runs the U-Haul location where I got the truck, “went above and beyond” what I expected, finding an equally great moving assistance company. He was great.
Joe KLockbox was frozen and had to drive to a second location, it was 20 degrees out and I was asked to shake it and I might’ve hurt my back doing so, not counting I almost got froze Vite on my fingers. Second location had the wrong key in the lockbox but was given a second code over the phone. I was on a very tight schedule and have to pay my employees overtime because it took me over an hour to get a truck when the service is supposed to be guaranteed. Overall a bad, dangerous and upsetting experience
ALAN CI am being charged for tollways but I already paid them online can somebody help me please
JUAN CIf i could give negative stars, I would. I was told the truck I ordered wasn't available despite the truck sitting sitting in the parking lot at Fire Towing in Downers Grove, Illinois. Guy behind the window told me it was never checked in so therefore he couldn't check it out to me - cool, not really my problem but i didnt have time to argue I was closing on a new home. Pure incompetence though. Ended up being 45 mins late to my closing. After the closing I went to the other location that they said had the same size truck, thought the day was looking up lol. Load N Go Movers LLC, the movers that I ordered through uhaul , were not on time. I called, he said they were running late. Two hours later, no movers. I call, text, call some more - nothing. Voicemail was full too. All that could go wrong, went wrong. Felt like I was back on active duty PCS'ing with DLA - only difference is that DLA eventually came through and moved me.
James LPeople working there were not helpful. Texted me after 11pm one night. Promised to send me tutorials, which they didn’t do. When I asked for help with things, the people there would give vague answers. It’s rude, and they are lazy for not wanting to help customers, and just telling the customers to do everything themselves, and not explaining anything. The website that they kept telling me to use would not work, and they kept telling me to just use the website properly. I’ve moved several times, and know basic uses on websites and how to navigate them (as well as being a programmer for many years.) I’m not “doing something wrong” when the website does not load anything properly. I had to wait a long time to get the keys due to the staff not wanting to do anything to help get anything into the system. The people at this place are awful. The outside of the building is so decrepit, it looked abandoned. I didn’t even feel safe being there. Don’t go to this place. Find ANYwhere else.
Chloe PBetter rely information
RAVEN TNothing. Katherine was wonderful and very helpful with the check in and out process.
Kathereen EThe truck was satisfactory but I believe I was charged an additional 20 dollars over what I should be charged because you're Uhaul app and the site designed to enable check-in and check-out did not work properly. At both check-in and at check-out the software froze up midway through the process and zipped me to the end of the session locking me out from uploading pictures and info intended to secure the condition of the truck at check-in and check-out. So, Katherine had to finish my check-in the morning after I returned the truck. The app hadn't recognized that I had returned the truck even though it did provide me with the code to return the keys. I would recommend y'all to a friend with a caveot that the app and website might not work for self check-in and check-out. All your personnel were very pleasant.
Jon GReceived a truck that had not been cleaned from the prior rental, had a quarter tank of gas and was mechanically in poor shape. Returned it at the same fuel level and still got charged an extra $11.
Kevin BHave an office people can go into instead of all online makes it more difficult to return equipment
darrin pVery easy pickup and dropoff process. Recommended!
Richard DKatherine was unusually kind! I love her good nature ! I'll use their truck & the storage again !
SOO KWash the truck
MICHAEL GIt took time to get used to the app where I had to call custom support. When I asked for a dolly, I paid for it, said there was one available, and there definitely was not one available. They did pay my money back. Luckily my father had a spare one
Bo BI'd definitely recommend downloading the UHAUL app makes the whole process a lot smoother and easier. Excellent service from this location even late on a Saturday they continued working making sure my rental went according to plan. 10/10.
Brock DInstructions for contactless pick up was not clear. Had to call back and forth to get the code. Bad experience
Sandy CTruck was waiting for me when I arrive and everything went smoothly
Walter NNothing against this site, but I wasted an hour trying to do the check in by phone Nothing but frustration. Even the customer service rep at the phone number posted couldn't help Finally a face to face person quickly got me into truck. Not good
VELINDA SI was charged for a dolly that was not included with the rental and have sought a refund but have not yet received it.
Mike WHire new people that know what they’re doing and don’t laugh at my girlfriend. Such disrespect. Your employees give me the vibe that they are bottom of the barrel and will end up nowhere in life but prison or another uhaul location. Absolutely horrible
Joseph WTruck clean, services go through smoothly, Staffs friendly
Loi TTake a customer care approach
JOHN CThe lady in the office was very helpful
EMMA BMade moving less stressful and costly.
John LI purchased a dolly and padding which both was not found.
Thomas EThe location was absolutely fine. What was not, was my set up in order to rent the truck. I had to sit for 30 minutes on hold until I could get a hold of someone in customer service. I arrived earlier, but it was still cutting into my rental time. I needed to get in contact with someone because my set up wasn't completed correctly on the U-Haul side. The woman I spoke with mentioned it was something as simple as clicking a button. I will never be using a remote location again because I do not trust set up will be completed and given demand, there could be a long hold line. I wouldn't be opposed to switching to a home depot or lowes as they have more locations.
Jennifer BNo complaints, service was excellent
Joe V