There was no gas in my vehicle. I took a picture of there being no gas in the vehicle. I returned the vehicle with more gas than I received the vehicle and you all still charged me for gas. This was a ridiculous experience.
Isaac M
Customer Reviews for A Metro Self Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your app is awful. So hard to use to to drop off vehicle. Kept glitching and making me restart.
Mark MAs phone record will show this was a very stressful process. One two days before I was to pick up the truck on the 22 Dec a "Uhaul rep" called and said I would not be able to rent from the location I planned on renting. 1 month prior I went on the website and rented the vehicle to pick up 1 mile from my apartment. 2 Days before I get the call and I have to rent 15 miles from my apartment. I returned the vehicle with 7/8 full. Then the pick-up process was atrocious. Virtual is good when it works, I suppose as phone records show this was all but perfect. I talked to 6 people and two talked to my 2nd person to prove it was me picking up the truck. The license picture would not scan lying flat holding it nothing. Finally, after asking for a manager of the last lady and she said it verified but the website didn't produce the key combo. Si i was given the code to get the key. Mind you this was a 9 am pick up and I finally got the key at 1030. The truck was fine with the exception of of being 13 miles to empty and I returned the vehicle with 7/8 full. My suggestion is figure out a better way to scan pictures the system that is being used today is inadequate.
Kevin SI parked the truck in a mostly empty parking lot, took pictures for the drop off then dropped the key in the box. The place wasn't open at 3pm on a Friday
Fae HMake sure those trucks are clean in side and out when I picked up the rental it was dirty inside and out both driver and passenger side were filthy and covered in mud even the driver seat was covers with mud I just find that was unjust and in called for why I had to clean the truck before I could get to use it and management still has answered my phone call about the issue I was just disappointed in the fact that U-Haul was never like that every truck was always so clean and this was not acceptable at all
Andrew BIt was crazy getting the key had to call customer service which 1/2 hour of my time
Dana B