Customer Reviews for A P Self Storage
(U-Haul Neighborhood Dealer)

156 reviews

409 Hopewell Rd   Fairmont, WV 26554

(304) 816-4133

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(304) 816-4133

409 Hopewell Rd
Fairmont, WV 26554

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

First off, I am STILL waiting on my refund that I have talked to three different people about. Second, the uhaul was not clean and was covered in dog hair, which I am allergic too. After making numerous phone calls no one could help me with my situation. The dolly I requested was not provided which made it almost impossible to move certain pieces of equipment. The road to the uhaul location was pretty rough for a car, maybe include that in the location description. I would not recommend this service to anyone.

Colin H. 
Rating:
2.0

The woman working there was pleasant, helpful and knowledgeable. However, the dirt road to get there is full of large potholes and is in need of paving.

Alice M. 
Rating:
4.0

Customer did not leave a comment.

Shayne E. 
Rating:
5.0

Customer did not leave a comment.

Robert Eugene G. 
Rating:
5.0

Always a pleasure to converse and conduct business with the staff at A P Self Storage. The staff always goes out of their way to see that you have a good experience with them.

George Steve T. 
Rating:
5.0

Customer did not leave a comment.

Robert Charles P. 
Rating:
5.0

It was so easy to rent a uhaul there. The women in charge was sweet and easy to talk to. I ordered it online and went to pick it up at the time I indicated that I would. It was ready to go!! Will use again!! Stacey

Stacey Lynn C. 
Rating:
2.0

Had to climb a super steep and bumpy dirt road. No signs to clearly indicate where it was. Had to rely on a neighbor who had a sign telling you where they were.

Robert N. 
Rating:
1.0

The truck was clean and well maintained but the road was in horrible condition getting to UHaul. I would find another location next time, I can't see how they get much business there.

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

Richard Lee N. 
Rating:
5.0

wonderful person to work with

Marshall Jr L. 
Rating:
5.0

Customer did not leave a comment.

Tony F. 
Rating:
2.0

Everything was fine with my experience but the only thing that needs fixed is when you take the gravel road up to the location is really,really bad. I have a normal new car and this road has big ruts in it every 5 to 10 feet and it's all the way across the road. Plus it's a gravel road so that doesn't help. It was awful. They were deep ruts at that that you can not miss when driving up the steep hill. If you could get this road fixed it would have been a perfect experience. I just didn't like the gravel road, up a steep hill with big deep ruts across the whole road, every 5 to 10 feet you have to drive thru going up to the location. Not every person owns a high truck to get there.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

James Michael M. 
Rating:
3.0

Location is off main road and up a bumpy, dirt road. Representative was very nice though

Virginia B. 
Rating:
3.0

Customer Service was excellent and the representative was knowledgeable and friendly. The road leading to the site was difficult to drive on. Although the trailer was clean, it had an old style hitch without a device to attach a lock to prevent theft. Also the floor of the trailer was very weak and needs secured down to the trailer frame.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

David Edward L. 
Rating:
5.0

Great service and very nice to work with.

Steven James C. 
Rating:
5.0

The lady that runs the place was super nice and very helpful best uhaul location ive ever been to

Courtney Dawn H. 
Rating:
5.0

They were great helping me to get the equipment and load my car up. Thank you!

Tangela C. 
Rating:
5.0

The service and equipment at this location was excellent and raised the bar for everyone else. The only improvement that comes to mind would be to do a little roadwork on the access road.

Paul K. 
Rating:
5.0

The lady who does the paperwork is amazing. She's always friendly and courteous and helpful. I really like renting from here b/c it's always a good experience.

Benjamin Daniel G. 
Rating:
3.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Excellent service with a smile! To improve? Take a road grader up that road and remove someone ruts.

David H. 
Rating:
5.0

Always a pleasure to deal with A P Self Storage for my U-Haul rental. Reservation always ready, equipment always clean and ready and staff ready to see that customer has the best experience.

George Steve T. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
3.0

Customer did not leave a comment.

Joshua Dylan C. 
Rating:
5.0

Customer did not leave a comment.

Gracie M. 
Rating:
5.0

Mariah is the best. Knows her business.

Rafael D. 
Rating:
5.0

Everything was great.

Mary C. 
Rating:
5.0

Mirah takes customer service to a new level. She is knowledgeable and efficient in seeing that the customer gets the best service. I have been dealing here for several months and will continue to return for my monthly rental.

George Steve T. 
Rating:
4.0

Customer did not leave a comment.

Maynard H. 
Rating:
5.0

Customer did not leave a comment.

Levon P. 
Rating:
5.0

Nothing.. Best customer service ever Bright. Knowledgeable Prompt..

Walter U. 
Rating:
5.0

Customer did not leave a comment.

Charlene J. 
Rating:
5.0

Continue the current work underway to finish the road up to the site.

Kerry S. 
Rating:
5.0

The lady who took care of me when I got there was absolutely wonderful! She was so kind and informative. I will definitely be going back here in the future.

Carrington R. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L. 
Rating:
5.0

Customer did not leave a comment.

Steven Wesley M. 
Rating:
5.0

The lady who helped with the rental was AWESOME! She was so kind and helpful. She explained everything and made the rental easy and fast. Thanks!

Benjamin Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Sandra Dawn W. 
Rating:
5.0

The staff there are so kind and willing to work with you. I have always had great experiences with them. I definitely would recommend anyone to them.

Billie Jean A. 
Rating:
3.0

Fill the GIANT ruts in the road leading to the facility

Carla Louise K. 
Rating:
5.0

Everything was handles so professional. Very pleased.

sylvia B. 
Rating:
3.0

Personnel were not available for drop-off on Sunday. Uhaul.com was unavailable to track my closing time and date, National phone was off line for reporting the equipment turned into the local retail store.

THOMASJOSEPH B. 
Rating:
5.0

Continue the outstanding customer service that you provide.

George Steve T. 
Rating:
3.0

Customer did not leave a comment.

Tara G. 
Rating:
5.0

Needs no improvement, pat yourself on the back. Being my first time ever using any such service I salute you!

Carlos B. 
Rating:
5.0

Mariah was extremely helpful and fast when completing my walk-in reservation. She improved my day greatly :)

Suzanne G. 
Rating:
5.0

Fast quick service, we will rent again from this location

Nicky John R. 
Rating:
2.0

Customer did not leave a comment.

John Michael T. 
Rating:
5.0

Customer did not leave a comment.

Virginia V. 
Rating:
5.0

Awesome customer service very bright and bubbly would recommend anybody very clean very dependable

Britt Edward Ii M. 
Rating:
5.0

Ready for frequent rental rewards.

Virginia H. 
Rating:
5.0

Very helpful when the u-haul app wouldn't let me check out or check in my truck

Jason S. 
Rating:
5.0

Excellent experience, the truck exceeded our expectations and the ride was comfortable.

Kirk L. 
Rating:
5.0

All was good. The attendant was especially gracious and pleasant. Very easy to look at.

Philip David H. 
Rating:
5.0

I'll be coming back for all my needs...

Virginia L. 
Rating:
5.0

The young lady working in the office was the nicest friendliest person. She explained everything and was very quick and efficient!

Cindy Jo M. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
Rating:
5.0

Customer did not leave a comment.

Diamond Marie B. 
Rating:
3.0

Customer did not leave a comment.

Samanthe B. 
Rating:
5.0

Customer did not leave a comment.

Donald Ray W. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

bonnie B. 
Rating:
4.0

Customer did not leave a comment.

David Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Pamela Kay L. 
Rating:
1.0

I was charged 40.00 for dropping off at the wrong location even though it was dropped at the bottom of the driveway where other vehicles were parked. The roar to the top was snow covered with 3-4 inches of new snow and unplowed. We did drive the car to the top to drop the keys in the drop box. Road conditions were terrible.

RODNEY LEE B. 
Rating:
5.0

Customer did not leave a comment.

Superior L. 
Rating:
2.0

I had to park my rental on the side of incline gravel road. There was no parking for the rental to be dropped off. Several rentals were parked this way. This location should not be a drop off location due to lack of space suitable space needed to drop off rentals.

Lee M. 
Rating:
5.0

Customer did not leave a comment.

Gar C. 
Rating:
3.0

Please have the website working. Please have a representative at the site so you don't have to wait. We had a 9 am rental pickup and no one came till 945. I had movers I had waiting at my home I was paying and they had to wait.

Jamie P. 
Rating:
4.0

Customer did not leave a comment.

Rhonda Ann L. 
Rating:
5.0

I was well pleased with everything.

Robert John R. 
Rating:
5.0

Customer did not leave a comment.

George Steve T. 
Rating:
5.0

All was well. Your representative was very helpful. She knew her job and got me out the door with no problems.The equipment was in great shape and billing was clear and accurate.

Johnny W. 
Rating:
5.0

If you've never been there before, it might seem hard to find. Be sure to look for the signs that take you up the hill. You'll see all the trucks for rent. The office is small but the staff is helpful and kind.

Tyler Keaton J. 
Rating:
4.0

Customer did not leave a comment.

Carol M. 
Rating:
5.0

The road up could be a little more smooth, but the young woman was great, kind, and thorough. If I need another U-haul in the future, I'll definitely come here, and I'll recommend it to all my friends and family.

Kalee M. 
Rating:
5.0

Great service and friendly

TaLiza B. 
Rating:
5.0

Had a few problems with the truck the back light you had to hit it to get it turn on the high beams didn't work but I wasn't driving tonight so I didn't need them and the emergency brake the handle wouldn't release very well but the people there are always nice and friendly I like this location it's located pretty close to me. Unfortunately the first time I had to drive away to Bridgeport to get a truck cuz your app didn't show me the one in Hopewell it's the only one that did have trucks in Fairmont I want them wasn't even there anymore

Timothy Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Stefanie Rae A. 
Rating:
5.0

The young lady working the office had amazing customer service skills. It's obvious she knows her job and cares about the customer and the equipment. There was a lot of snow on the ground and she had the trailer I rented completely cleaned off and ready when I got there. Great inventory of available vehicles and trailers. The ONLY (almost) bad part is the location - it's up a big hill and not a lot of maneuvering room on the lot, but if you can drive worth anything, you shouldn't have any problems.

Michael Clayton C. 
Rating:
3.0

Customer did not leave a comment.

paige F. 
Rating:
1.0

Customer did not leave a comment.

Marc Edward G. 
Rating:
4.0

Customer did not leave a comment.

Thomas K. 
Rating:
3.0

I went on a Sunday when they were closed so I can't comment on much.

HAROLD K. 
Rating:
5.0

Drop off was easy and staff was friendly and helpful!

Jerry M. 
Rating:
3.0

Customer did not leave a comment.

Brenda Kay C. 
Rating:
5.0

The lady at the desk was amazing, friendly, helpful and just overall the best experience at uhaul I've ever had. I've been to uhaul probably a good 20 times all over the U.S and I would definitely go back to this one.

Raylan T. 
Rating:
4.0

Customer did not leave a comment.

Brandon E. 
Rating:
5.0

Great selection, friendly staff!

Jennifer Suzanne K. 
Rating:
1.0

Why do you charge for fuel if I filled it up? That price should be included in the mileage. Not a fuel charge when I filled it back up

Justin Alan G. 
Rating:
1.0

This was the absolute worst establishment when it came to customer service. I am new to moving and have not used U-Haul much so I have a lot questions and concerns. I called a few times and whoever was working the front counter was extremely rude and kept telling me to refer to our contract for any questions I had. I am sorry that I am in the middle of guiding a 26-27 ft truck around Morgantown, I can't really check my phone right now. I should be able to call an establishment and ask certain questions without them making me feel like I'm an idiot. I work in customer service so I am really understanding and kind when I call with any questions. This woman's behavior was rude, unprofessional, and extremely unhelpful. Before even receiving the truck the first truck we were given had an oil leak and the entire process of getting a new truck took off almost 40 minutes from our reservation. Aside from the service, this lot is on a literal mountain and I had to put my vehicle in 4 wheel drive in order to just get up the hill to get the U-Haul. THEN, I was double charged on my credit card by this establishment which I am hoping is just an accident and will be resolved soon. Overall this establishment made the process of buying our first home and moving more stressful and upsetting then it needed to be. I picked this place because it was the one closest to our new home and I promise it was a mistake.

avery F. 
No reviews have been submitted for this location.

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