Customer Reviews for A P Self Storage
(U-Haul Neighborhood Dealer)

191 reviews

409 Hopewell Rd   Fairmont, WV 26554

(304) 816-4133

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(304) 816-4133

409 Hopewell Rd
Fairmont, WV 26554

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 5/28/2022: Closed
  • 5/30/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Excellent customer service. Super nice. Truck was spotless. Would absolutely recommend to others and rent here again. We had a great experience!

Katy S. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
4.0

This Fairmont location was clean with very helpful staff however, remote location. I reserved a truck and dolly at the Morgantown, WV location on Van Voorhis. When we arrived at the location we were immediately told there were no dolly's available and our only option was to buy one. While we talked to each other to figure what we would do without the dolly the man snapped “do you want the truck or not?” My husband said yes and his next words were, “all I have is one with maybe a quarter tank of gas.” At this point my husband stated he wasn't being very helpful with his attitude at which time he began yelling at us. Told my husband he didn't need to be a prick. I immediately began walking towards the door. My husband asked “ what kind of business are you running?” I held the door open and asked my husband to leave as I was extremely fearful of this man. He began yelling and calling us names because we were clearly scrambling to figure out what to do after being told the equipment we reserved wasn't available. He did not even offer to check another location to see if they had a dolly we could pick up. He did not care and instantly became aggressive asking if we wanted the truck or not. After leaving, I called Uhaul customer service and told them what had just happened. The representative on the phone did not care either. He said the location was a dealer and moved on to ask if I wanted to go to another location. I made the reservation and told the representative clearly uhaul does not care who represents their name. He did not offer to document the complaint or let me know how if there was a process to do so and only said sorry that happened to you. I guess if Uhaul is the only option in town for truck rentals it's easy for people to treat you like complete garbage because you have no other option. So disappointing that a National company allows this treatment.

Shannon H. 
Rating:
4.0

Customer did not leave a comment.

Brittany C. 
Rating:
2.0

The lady at the counter was wonderful and very nice. The truck was in excellent condition but the driveway getting to the office was atrocious. It was gravel with huge holes and bumps.

Michael I. 
Rating:
5.0

Customer did not leave a comment.

Kim C. 
Rating:
5.0

The customer service was wonderful! She did a great job getting us the best deal.

Curtis M. 
Rating:
3.0

Move 2 a flat convenientl place. Not up a really Bad holy hill with ruts n it!!. Really bad 2 get 2 n winter & icey. But girls were really nice & polite.

Diane Kay Y. 
Rating:
3.0

Bad road to location

Melody M. 
Rating:
5.0

Nothing my Experience was awesome . Quick and friendly

Rosemarie D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer C. 
Rating:
3.0

Very bad road going in.not open on time.

Timothy F. 
Rating:
5.0

Very nice on phone and in person.

Debbie Z. 
Rating:
5.0

Customer did not leave a comment.

brian M. 
Rating:
5.0

Great serivce

Michael Todd S. 
Rating:
5.0

The driver side window lever was broken. The upholstery was coming off the seats. The passenger side recline lever was broken.

Curtis Anthony S. 
Rating:
5.0

NA

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

Quinn S. 
Rating:
4.0

Customer did not leave a comment.

macarthur T. 
Rating:
5.0

The road up to the location is gravel and full of pot holes.

Richard B. 
Rating:
5.0

It was a seamless experience. Only needed the truck for a furniture purchase that we made. Simple, easy, affordable.

Ron S. 
Rating:
5.0

Customer did not leave a comment.

Curtis Anthony S. 
Rating:
5.0

Customer did not leave a comment.

COURTNEY P. 
Rating:
5.0

More dogs in the office. :)

Micheal B. 
Rating:
5.0

Customer did not leave a comment.

Richard Alan H. 
Rating:
5.0

Customer did not leave a comment.

Jonetta Lea M. 
Rating:
5.0

Equipment is always cleaned and ready. The staff goes out of their way to see that your experience with them is always a good one.

George Steve T. 
Rating:
3.0

Customer did not leave a comment.

Wade W. 
Rating:
5.0

Other than the entry road being extremely rough and rutted, everything was great. The representative was very friendly and knowledgeable. Would definitely recommend them and use again.

Judy Ann P. 
Rating:
3.0

The road to the vehicles need to be updated. There are a lot of potholes and bumps that cause the vehicle to rock back and forth hard.

Johnathan K. 
Rating:
5.0

The truck we wanted had a flat tire. It had just been turned in and they did not have time to change it before we needed it. We were offered a smaller truck (the only other one they had available) at a discounted rate. None of the problems were the fault of the young lady running the location, yet she went to great lengths to make things work. She is a shining star in regards to customer service! Would definitely recommend this location and will go back when we need a truck again!

Michael Clayton C. 
Rating:
5.0

This is the best Uhaul company I have ever done business with. The equipment is clean and ready at the time they say it will be. The woman who manages this location is very friendly, and she provides exemplary customer service. This is the only Uhaul in this area that I will rent from!

Gretchen D. 
Rating:
2.0

First off I reserved a 15 ft truck only to recieve a call the next day to tell me only 10 ft truck was available. Pick up time was at 8 am. Got to pickup location at 8 to find out they didn't open til 9. Sat and waited til about 9:15 til someone showed up to tell me no trucks were checked in and ready to go. The girl at this location did her best to speed things along. Overall very disappointed in service. I mean how do you as a company guarantee a pick up of truck an hour before store location is even open.

James Roy R. 
Rating:
4.0

The entrance roadway was very rough. Otherwise, EVERYTHING was very professionally handled. Very satisfied.

donald S. 
Rating:
3.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

Cassandra W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
1.0

First off, I am STILL waiting on my refund that I have talked to three different people about. Second, the uhaul was not clean and was covered in dog hair, which I am allergic too. After making numerous phone calls no one could help me with my situation. The dolly I requested was not provided which made it almost impossible to move certain pieces of equipment. The road to the uhaul location was pretty rough for a car, maybe include that in the location description. I would not recommend this service to anyone.

Colin H. 
Rating:
2.0

The woman working there was pleasant, helpful and knowledgeable. However, the dirt road to get there is full of large potholes and is in need of paving.

Alice M. 
Rating:
4.0

Customer did not leave a comment.

Shayne E. 
Rating:
5.0

Customer did not leave a comment.

Robert Eugene G. 
Rating:
5.0

Always a pleasure to converse and conduct business with the staff at A P Self Storage. The staff always goes out of their way to see that you have a good experience with them.

George Steve T. 
Rating:
5.0

Customer did not leave a comment.

Robert Charles P. 
Rating:
5.0

It was so easy to rent a uhaul there. The women in charge was sweet and easy to talk to. I ordered it online and went to pick it up at the time I indicated that I would. It was ready to go!! Will use again!! Stacey

Stacey Lynn C. 
Rating:
2.0

Had to climb a super steep and bumpy dirt road. No signs to clearly indicate where it was. Had to rely on a neighbor who had a sign telling you where they were.

Robert N. 
Rating:
1.0

The truck was clean and well maintained but the road was in horrible condition getting to UHaul. I would find another location next time, I can't see how they get much business there.

Gregory J. 
Rating:
4.0

Customer did not leave a comment.

Richard Lee N. 
Rating:
5.0

wonderful person to work with

Marshall Jr L. 
Rating:
5.0

Customer did not leave a comment.

Tony F. 
Rating:
2.0

Everything was fine with my experience but the only thing that needs fixed is when you take the gravel road up to the location is really,really bad. I have a normal new car and this road has big ruts in it every 5 to 10 feet and it's all the way across the road. Plus it's a gravel road so that doesn't help. It was awful. They were deep ruts at that that you can not miss when driving up the steep hill. If you could get this road fixed it would have been a perfect experience. I just didn't like the gravel road, up a steep hill with big deep ruts across the whole road, every 5 to 10 feet you have to drive thru going up to the location. Not every person owns a high truck to get there.

Charles C. 
Rating:
5.0

Customer did not leave a comment.

Tina C. 
Rating:
5.0

Customer did not leave a comment.

James Michael M. 
Rating:
3.0

Location is off main road and up a bumpy, dirt road. Representative was very nice though

Virginia B. 
Rating:
3.0

Customer Service was excellent and the representative was knowledgeable and friendly. The road leading to the site was difficult to drive on. Although the trailer was clean, it had an old style hitch without a device to attach a lock to prevent theft. Also the floor of the trailer was very weak and needs secured down to the trailer frame.

Joseph M. 
Rating:
3.0

Customer did not leave a comment.

Raymond M. 
Rating:
5.0

Customer did not leave a comment.

David Edward L. 
Rating:
5.0

Great service and very nice to work with.

Steven James C. 
Rating:
5.0

The lady that runs the place was super nice and very helpful best uhaul location ive ever been to

Courtney Dawn H. 
Rating:
5.0

They were great helping me to get the equipment and load my car up. Thank you!

Tangela C. 
Rating:
5.0

The service and equipment at this location was excellent and raised the bar for everyone else. The only improvement that comes to mind would be to do a little roadwork on the access road.

Paul K. 
Rating:
5.0

The lady who does the paperwork is amazing. She's always friendly and courteous and helpful. I really like renting from here b/c it's always a good experience.

Benjamin Daniel G. 
Rating:
3.0

Customer did not leave a comment.

Joshua C. 
Rating:
4.0

Excellent service with a smile! To improve? Take a road grader up that road and remove someone ruts.

David H. 
Rating:
5.0

Always a pleasure to deal with A P Self Storage for my U-Haul rental. Reservation always ready, equipment always clean and ready and staff ready to see that customer has the best experience.

George Steve T. 
Rating:
5.0

Customer did not leave a comment.

Zachary G. 
Rating:
3.0

Customer did not leave a comment.

Joshua Dylan C. 
Rating:
5.0

Customer did not leave a comment.

Gracie M. 
Rating:
5.0

Mariah is the best. Knows her business.

Rafael D. 
Rating:
5.0

Everything was great.

Mary C. 
Rating:
5.0

Mirah takes customer service to a new level. She is knowledgeable and efficient in seeing that the customer gets the best service. I have been dealing here for several months and will continue to return for my monthly rental.

George Steve T. 
Rating:
4.0

Customer did not leave a comment.

Maynard H. 
Rating:
5.0

Customer did not leave a comment.

Levon P. 
Rating:
5.0

Nothing.. Best customer service ever Bright. Knowledgeable Prompt..

Walter U. 
Rating:
5.0

Customer did not leave a comment.

Charlene J. 
Rating:
5.0

Continue the current work underway to finish the road up to the site.

Kerry S. 
Rating:
5.0

The lady who took care of me when I got there was absolutely wonderful! She was so kind and informative. I will definitely be going back here in the future.

Carrington R. 
Rating:
5.0

Customer did not leave a comment.

Alyssa L. 
Rating:
5.0

Customer did not leave a comment.

Steven Wesley M. 
Rating:
5.0

The lady who helped with the rental was AWESOME! She was so kind and helpful. She explained everything and made the rental easy and fast. Thanks!

Benjamin Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Sandra Dawn W. 
Rating:
5.0

The staff there are so kind and willing to work with you. I have always had great experiences with them. I definitely would recommend anyone to them.

Billie Jean A. 
Rating:
3.0

Fill the GIANT ruts in the road leading to the facility

Carla Louise K. 
Rating:
5.0

Everything was handles so professional. Very pleased.

sylvia B. 
Rating:
3.0

Personnel were not available for drop-off on Sunday. Uhaul.com was unavailable to track my closing time and date, National phone was off line for reporting the equipment turned into the local retail store.

THOMASJOSEPH B. 
Rating:
5.0

Continue the outstanding customer service that you provide.

George Steve T. 
Rating:
3.0

Customer did not leave a comment.

Tara G. 
Rating:
5.0

Needs no improvement, pat yourself on the back. Being my first time ever using any such service I salute you!

Carlos B. 
Rating:
5.0

Mariah was extremely helpful and fast when completing my walk-in reservation. She improved my day greatly :)

Suzanne G. 
Rating:
5.0

Fast quick service, we will rent again from this location

Nicky John R. 
Rating:
2.0

Customer did not leave a comment.

John Michael T. 
Rating:
5.0

Customer did not leave a comment.

Virginia V. 
Rating:
5.0

Awesome customer service very bright and bubbly would recommend anybody very clean very dependable

Britt Edward Ii M. 
Rating:
5.0

Ready for frequent rental rewards.

Virginia H. 
Rating:
5.0

Very helpful when the u-haul app wouldn't let me check out or check in my truck

Jason S. 
Rating:
5.0

Excellent experience, the truck exceeded our expectations and the ride was comfortable.

Kirk L. 
Rating:
5.0

All was good. The attendant was especially gracious and pleasant. Very easy to look at.

Philip David H. 
Rating:
5.0

I'll be coming back for all my needs...

Virginia L. 
Rating:
5.0

The young lady working in the office was the nicest friendliest person. She explained everything and was very quick and efficient!

Cindy Jo M. 
Rating:
5.0

Customer did not leave a comment.

Terry O. 
No reviews have been submitted for this location.

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