The process was quick and easy. I was out the door and on the road within about 5 to 10 minutes, which enabled me to get a good jumpstart on my project. The representative was friendly and helpful which made the return process equally as smooth.
Eric C
Customer Reviews for A Personal Maid
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can't think if anything, nice experience.
MATT NVery satisfied
GRAHAM SKeep up the good work
JERRY BI was prompted by U-Haul system to drop here despite many uhauls closer. The day before I was direct away from here to another place. Went to other place which was essentially a car service lot full of cars and difficult to negotiate. Was told they were too full and could not accept trailer. Super nice people but very inconvenient. I had already driven 7 hours that day, dropped off items, and had another 5.5 hours to drive. They told me to go to A Personal Maid, the original destination. It was 5 miles away and was closed when I got there. No U-Haul contact numbers. Eventually signed on, called the one number in my info from U-Haul - both were in Frederick. They had to transfer to South Carolina. I ended up leaving trailer at APersonal Maid, unlocked and unattended. I was told this was acceptable. I won’t be doing this again. Have rented from U-Haul 15-20 times in the past. I won’t be doing this again.
Robin DThe lady that waited on me was very professional and took good care of my needs Highly recommend this location. Thank you ! Michael
MICHAEL SVery helpful for my drop off.
Steve WPeople were very pleasant and easy to deal with.
DAVID WThe best ever...
RANDY BDropped off after hours.
Jennifer RNothing, keep doing what you do
STEVEN LThe young lady running the show was absolutely AWESOME!
GEORGE LVery friendly/helpful
MILTON CConvenient place to drop-off your equipment. Great staff.
Steve WEverything was great!
Gina MThe Gentleman was very nice and did a fine job explaining the vehicles details.
CHRIS LThere was no one at the final destination to accept the keys and contract. I had to use a drop off box.
William EDrop off was a little less clear. App closed without sending confirmation. For some reason, I was shown all VA drop off sites but there was a DC site 2 blocks from my destination
John CThe business is only open four hours a day
Aarom CJust pay attention that they close at 2 o’clock on Sundays. We got there at 3 and they charged us for an extra day.
Bobby BGreat customer service. The man was knowledgeable and very helpful.
elaine TEverything was super easy and the customer service was great!
Elaine Tlocation was convenient and the check-in process was easy as can be.
Janet MVery limited hours for trailer pickup.
David WGreat help from staff
Rigardy MExplained all aspects of renting So friendly Clean car and showed us what to do
Lynn VNo improvements needed at this locations! Easy online reservation and Greg at the "A Personal Maid" office was absolutely awesome.
BILLY FSend an email right after pick up for how to return truck. I had to search to find that information.
Ellen NThe man who works here was really helpful and understanding with my situation i had
Tiffany TOverall good job keep the great customer services coming
Patricia MNone
Dale GThank you
Scott UI thank that ya are on the right track
Olonzo MNothing to do with the location but all vehicles should have cruise control.
Barry BThe hours are horrible. A bankers hours dream. A uhaul combo maid cleaning service bit weird which is confusion with different telephone numbers. Got it done. Excellent car hauler trailer. I inspected it including tire pressure. It was exact. Can’t complain. Terrible hours.
Tommy BLady stayed open past time of closing to wait for us to get there
Geroge DSteering was awful and truck handle horribly.
Micheal TExcellent truck
Bob HVery friendly, knowledgeable and helpful.
Frank GGentleman who waited on us was excellent
Linda GNothing, person was very helpful and personal.
Steven EI accidentally left a vape in the usual if someone could please throw it away. I dropped off the keys after noticing so I couldn’t re open it :/
Kalina HThank you.
Scott USuch friendly staff. Very accommodating to our needs
Thomas GEverything went smooth on both sides
ROBERT R