Excellent on-site service. Great experience.Henry C.
Customer Reviews for A Personal Maid
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was charged $13.60 for gas. Total bullshit. When I picked up the truck I was told to drop the truck off with a quarter tank. Right before I dropped off the truck I added fuel at a gas station 2 blocks away. When I turned off the engine the fuel needle was on a quarter tank. Next time I will take a picture of the odometer and the fuel gauge. If you want the gas over a quarter tank then say so. You pissed off a happy customer for less than $14. I have a local move later this summer. I would have used U-Haul at A Personal Maid. Not now. I'll go somewhere else. And I've already told 10,000 of my closest friends on Facebook about my experience.JEFFREYJOSEPH P.
Excellent service.Ibraima S.
When I went to drop off the rental I went a bit earlier expecting a possible delay or paperwork / inspection that needed to occur etc. When I was walking across the parking lot I was met half way by a very polite gentleman in a Uhaul shirt. He said he was expecting me, asked if the rental met my needs, was there any problems and was it gassed up. He was very positive and represented the company well. I was all checked out in a few seconds. Expecting a longer process I told my wife to pick me up in 15 minutes which became 20 minuets. During the wait the same Uhaul employee saw me and asked if I had someone coming to get me. Again top shelf employee! I didn't get his name but I hope this positive feedback is shared with his supervisor.WILLIAM H.
I only dropped off equipment after hours.Tandi J.
All went well and everyone was very nice. No problems at all with the equipment. Thank you very much.Lonnie B.
Customer did not leave a comment.Doreen B.
Customer did not leave a comment.Dana N.
Customer did not leave a comment.Lance D.
Could not pick up equipment until 10 am. Lost precious time on load up day. Agent entered wrong start mileage resulting in confusion during drop off. Truck mileage indicated 14000 miles driven on a trip less than 200.Lyle E.
Customer did not leave a comment.ALAN L.
Short hours computer down a lot of the timeJEFFREY B.
The employees that helped me could not have been more professional. They made it so easy for me from the very beginning. If I ever have to rent a truck to move again it will definitely be with Uhaul ! Thank you !!John D.
Customer did not leave a comment.Larry B.
Excellent customer service.Clifton J.
I was helped above and beyond with explaining what/ how the rental would go prior to renting. Equipment performed wonderfully. This was my 2nd time time renting from this location for my personal needs.JESSE W.
Customer did not leave a comment.Robert H.
Dropped off after hoursGREGORY B.
Customer did not leave a comment.Jansen T.
Employee here was excellent. Good humor and a pleasure to work with.Richard L.
Great Service!John J.
Did not provide any direction on how to use the truck. Just gave meme the keys!!!!Frank N.
The staff here was awesome ! Safe, knowledgeable, helpful, teriffic !Lorand M.
When drop off after hours, let the customer know it was received with or without issues. Dropped off 2 days ago and haven't heard anything. Called the next day left message for someone to call me. No responseGary F.
Customer did not leave a comment.Sydney F.
Customer did not leave a comment.Randall S.
Customer did not leave a comment.Ronald H.
Again, fast and friendly, no complaintsJAMES G.
Friendly, responsive, great service!!Stephen B.
very helpful with all my needs.Alan F.
Customer did not leave a comment.Brian V.
Customer did not leave a comment.Nancy D.
Customer did not leave a comment.Charles W.
Nice fast friendly service.Thomas G.
Customer did not leave a comment.LANCE M.
Customer did not leave a comment.William M.
The Gentleman working this particular day was most polite and very helpful. Thank you, Howard JohnsonHoward J.
Hours of operation are limited 10am-2pmscott R.
Nothing noted.Stephen B.
Customer did not leave a comment.Cynthia K.
Great service, Rep. was knowledgeable and very helpful . Will use your location again .Ernest C.
Greg is wonderful! This is the 2nd time we have dropped her and he was above and beyond both times! This trip we had lost a cell phone and he recovered it and tracked us down to return it! Exceptional customer service!!Benji N.
Great easy pick up in EZ drop offRobert M.
Customer did not leave a comment.Wendy T.
Customer did not leave a comment.Ronnie S.
Great customer service!heidi A.
The attendant was polite and respectful.Robert C.
Staff was extremely friendly and accommodating. I had never driven a truck before and he showed me all the basics and made me feel comfortable. Great job. I would definitely use this U-Haul again.JoAnn T.
Great serviceSusan L.
No improvement neededJulia C.
Customer did not leave a comment.Christopher C.
See aboveWilliam L.
Online check in and return service was excellent.Richard L.
Customer did not leave a comment.Joseph C.
The personnel was very helpful and friendly making moving easier. The were oh experience could have been worst but everyone helped and made it easier to get thorough.Auburn A.
Customer did not leave a comment.KENNETH D.
Customer did not leave a comment.James C.
Customer did not leave a comment.Jeffry S.
All of the staff were friendly, courteous and helpful. Great customer service.Timothy D.
Customer did not leave a comment.James J.
Customer did not leave a comment.Gerald W.
Great experience. Would highly recommend this facilityBert F.
Customer did not leave a comment.GEORGE O.
Good experience. Everything was explained clearly. Only needed for a couple hours.RICHARD R.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Michael F.
The vehicle was not clean inside or out. Windows were very dirty inside and out, the vehicle wasn't washed. The vehicle has had its time on the road 99000 miles or so, but was not well maintained or cleaned on a regular basis from what I noticed. If I wasn't in the need for this truck, I would have cancelled this rental. The truck did get me to where I was going, but could have been in better condition. I would not recommend this location to my family and friends.Michael K.
When trying to return trailer after hours the location wouldn't register so I was unable to utilize that feature. I spoke with the staff who informed me that was an ongoing issue.Dave P.
Customer did not leave a comment.Takashi M.
K have yet to receive the final invoice. contacted uhaul on chat line and only got a no readable file from 1st contact and a "you were sent the invoice already" from second. cant get a representative on phone645Charles C.
Sign on door said one customer in the store at a time. A "regular" came in while we were processing our paperwork to buy boxes. Also didn't have a mask on. Truck itself was clean and ready to go.Thomas W.
Customer did not leave a comment.Nicholas M.
Owner was very nice and friendly.Glanis B.
Both of the employees I worked with were very professional and friendly! Great customer service!Michael L.
Customer did not leave a comment.SCOTT M.
We dealt with 2 different men on reservation and pick up. Both of them were extremely friendly, helpful and great to work with. I would recommend them to everyone. The gentleman who helped us with the pickup made a very stressful job much easier.Thomas B.
Customer did not leave a comment.Hoyle steve B.
Customer did not leave a comment.Cathey G.
closed. drop offGARY T.
Customer did not leave a comment.Steven D.
Customer did not leave a comment.James H.
Talk to Greg he was terrificRichard G.
Customer did not leave a comment.allan T.
Quick , clean and easy , definitely would use them againBruce O.
Customer did not leave a comment.Nancy B.
Customer did not leave a comment.Howard H.
Should have a minimum miles that are included than charge over that amountDouglas B.
they were unable to find an drop off location near my destination also the truck was given to me on empty ,upon notice I called the office no answer left an message with return # (twice ) no return call.Salvatore E.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Gilbert B.
Nothing. The experience far exceeded my expectations. Graig was amazing!Johnny M.
The location is convenient and the van we rented was in excellent condition. I still think U-Haul charging 59 cents a mile makes them less competitive for short usage. I returned the van before 2 hours and drove 59 miles and it cost $60. I still recommend U-Haul at least include a few miles in the base price. The Personal Maid has no option but to follow U-Haul rules.myra C.
Customer did not leave a comment.Gene H.
You can remove my email from this persons account. I have called about this several times.Darrell G.
Nothing! We were very pleased with the service. The vehicle ran well. We were so happy that we were given ample time to drive home and return the vehicle without feeling rushed or being over charged.Michael I.
Customer did not leave a comment.Terry N.
My experience with this location was really good. The staff was very helpful and had a good attitude with me. Definitely made me want to use them again.Anthony W.
Customer did not leave a comment.Tina B.