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CARIN W.
Customer Reviews for A Ship N Box Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The application for rental was so difficult and had nothing but issues restarting over and over.
Salman J.The U-Haul app is horrible. It put me through pieces and pieces and pieces over and over again and wouldn't get it right the location was great but U-Haul sucks.
David V.Keep up the great work. Easy in and out. Truck served its purpose. Great customer service and PERFECT location.
Carol G.Great service
Theresa C.Great staff!
CLARKS C.great staff, very helpful, professional, courteous and most importantly: consistent. We wouldn't go anywhere else.
CLARK C.Came in for a 20.00 1 day rental and with all the confusion and back and fourth with with cell phone applications would up paying 80.00 for 1 day and all the added nonsense attached to this rental.
Minerva R.Great staff!!!!!!
CLARKS C.Very little U-Haul signage. Small store in small mall. Didn't have requested moving pads or hand truck - but it worked out. Store employee was helpful and well-informed.
Richard G.The gentleman that help me was very nice, helpful and friendly. He made sure I was taken care of in a timely manner and let me know what my options were when returning the uhaul. I would absolutely go again and refer friends and family. It was a pleasure.
Amina M.Easy and fast
Grant G.Easy pickup. But returning a large truck in a tiny parking lot was very difficult. It would be impossible if the lot was full. The directions were also confusing for anyone who doesn't do this often.
Joey M.Great truck, and really great rental guy. Fast and super friendly.
Al D.Everything is good
Esteban C.Bird shit covering the side-view mirror. No Bluetooth in the car or interior lights which made it difficult to see at night.
Oriel S.Best of the best when it comes to customer service. Will be back again to this location in the future.
RENE M.great staff
CLARKS C.Thanks for the most Amazing and Professional Service.
Elaine C.The staffs were not willing to help. There were trashes in the car. The car was smell and the smell stay on my furniture and clothes for couple of days
Kung Yam C.Extremely accommodating and professional!
Martin S.Staff was very rude and not friendly nor helpful with the rental process. Made entire process for difficult and complicated. The truck was not up to cleaning standards. The truck was filthy. There were cigarettes left in the truck from a previous family. The truck smelled like smoke and there were cigarette ashes everywhere.
Javonte R.Nothing
ross T.for mobil drop off this location have only 3 parking spot , on one spot your u haul truck parked very wrong , on 2nd spot there was parked someone s personal car , there was only one â˜ï¸ parking spot in the middle of those , there was no street parking so i parked very hard in the middle . make sure no one else park in your spot ( personal car). only this parking issue everything else was superb . thank you so much!!
navneet M.Easy to pick up and easy drop off after hours
Rosaura O.Get a gas cap on the truck
Mitchell K.Inspect the equipment with your customer and have the gas tank full, also have it cleaned. Everything else cool.
FELIPE R.always very helpful.
JOHN P.The people at this location are really helpful and very efficient. I highly recommend taking your business here
Rio R.Great service, great UHaul vendor!
CLARKS C.None
edward B.Was charged and accused of damaging vehicle when the damage was not caused by me.
Lance G.Great customer service at this location.
ELIZABETH F.Great service. Great staff.
CLARKS C.The best location for all services offered! Great staff!!!!
CLARKS C.The uhaul had empty cigarette carton in it, half eaten food, ashes from the cigarettes all over . Smelled like cigarettes. It was left so dirty . The location takes you a mile away on gps. We tried Apple Maps google maps and Waze. All of them sent us to a location a mile away. The service for T-Mobile is terrible there so it was hard to do the mobile checkin. It reset twice plus there were dents and scratches larger than 6 inches that weren't marked. To get the key from the lockbox the lock stuck and you had to pull really hard. I've had some amazing uhaul experiences. And most of the time it's great. But this was by far the worst,
Erin G.Ship N Box Depot is superb. They remember us, try their best to help and get what we need when we need it. Just great guys!
CLARKS C.Mike was great. He answered all of my questions and was patient with my inexperience. Thank you for the great customer service.
TaniaLomeli L.Excellent service.
William C.Very helpful and good service.
WILLIAM C.Very helpful at this location.
William C.The fellow working there has helped me pick up my rental a few times. He is always pleasant, competent, efficient, clear, reliable. Very pleasant to deal with. Thank you.
EDWARD L.The problem was not with the location, but with U-Haul. My rental pickup was 9am, however the location is listed as not opening until 10am. (That's a problem) second online check in assumed to save time? Did nothing but waste time getting me approved? After several minutes I was told I was not approved? My driving record is spotless and my credit is good!!! This was a major inconvenience!!!! The gentleman at the location completed the rental process with no issues!!! When returning the van the location was closed , not a problem per say…After scrolling through the menu on the dash for several minutes I could not locate the tachometer for the mileage nor complete my return online- So I locked up the van and left…. And lastly. Is it to much to expect a vehicle upon renting to have a full tank of gas? Topping off to 3 1/4 or anything besides full is a complete pain!! It also is a major inconvenience when immediately after picking up a rental the need to put gas in it and then again upon returning fueling again! I think the tanks should be full when picking up and full when returned!
MICHAEL B.Long lines / waiting time to Pickup. Cannot drop-off at Sunday or off hours
ALEXANDER R.great location, great customer service
CLARKS C.Great staff, great service.
CLARKS C.Best customer service I've received at a Uhaul location
VERONICA G.The lock box is too high for short people. There wasn't any equipment in the van and no one at the location to help. Major thumbs down.
Jocelyn C.Ship N Box Depot are just the best!!!!
CLARKS C.When I returned the vehicle, the mobile app did not work. I tried to contact U-Haul for support, but gave up after waiting on hold for more than an hour.
Michael B.Mike was good
CHRISTINE C.The self check back in was one of the worst times I ever had in my life. Yes its true that when it comes to tech stuff I have the IQ of a radish. Keeping that in mind to return a truck it shouldn't take 47min and such back pain and frustration.
RICHARD F.Pretty rundown pack and ship shop, but it was easy to get and drop the vehicle.
Michael B.The parking on the street made the exit from the experience a little difficult but other than that a great experience!
Samantha S.No dog hair should be on the seats.
LEONARD T.There were problems with the cargo van, but those problems were Uhaul problems, not Ship N Box Depot. They are tremendous and helped us out of a bind. We recommend them all of the time, and are happy to do so!
CLARKS C.Thanks
ARAM M.I found this location myself. Easy drop off. Thank you!
CHAD F.