Customer did not leave a comment.Lizzie L.
A Storage Depot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Camdon T.
While the employee at the pickup location in PA was awesome personally, the truck had a front right tire that was worn so slick we had to replace it using roadside assistance the moment we returned to NJ an hour away (our original requested pickup location). Thankfully the mechanic was prompt, but he said he was surprised we were allowed to drive off the lot with the tire in such a state. A few days later on the road, the cab and steering wheel started rattling so violently we pulled over in OK, and again called roadside assistance. The mechanic who was called was also excellent, but he had to replace the front LEFT wheel this time with his own tire, that hadn't been pre-balanced by U-Haul (because none were available). Alarmingly, he said it was only a matter of time before we would have had a blowout, which leaves me to wonder whether the vehicle had been adequately examined before being assigned to us, considering we had scheduled a cross country journey from NJ to CA. Thankfully the rattling subsided when the tire was replaced, but by end of our journey different concerning sounds had arisen, audible at a range of speeds when we opened the windows. I appreciate U-Haul offering us more mileage and rental days to compensate for the inconvenience of picking up an hour away, and every single employee we spoke to or dealt with (including the independent contractor mechanics) was professional and courteous. I just worry that we were given an unsafe vehicle for a very long journey, which is disappointing considering how far in advance we booked. Thank you for welcoming feedback, and I still plan to recommend U-Haul in the future.KATE ARMSTRONG R.
I had a great experience. Extended weekend hours are the only thing I would find more useful, but I understand that isn't always feasible.Christopher P.
2nd time renting the van this week. Will be renting again. Quick and fast rental process.Maria W.
Excellent service.Maria W.
Extremely excellent customer service!! Maria was efficient, accommodating, and courteous!! Will be referring others here! 100%ðŸ˜ŽðŸ¤—Luthenia S.
Customer did not leave a comment.EDWIN M.
Customer did not leave a comment.ERIC S.
Entire, p/u and drop-off procedure was seamless. Van was a newer piece of equipment in good shape.SCOTT B.
first of all the person who attended me was late to open store (not the first time)and the drivers area was very dirty. I will not rent from this place again. If U haul is not making sure the equipment is clean you will lose a customer. Not happy at all.EDWIN M.
Customer did not leave a comment.Yan H.
Rental person was very nice and helpful!Joseph B.
Customer did not leave a comment.Alita D.
Customer did not leave a comment.Gary S.
Customer did not leave a comment.Michele G.
Customer did not leave a comment.ana R.
The truck was extremely clean. We recommend you check in ahead of time, it makes the rental process very quick and easy.Maria W.
Make the Cabs bigger, what if you had more then 1 kid and no car, you sold everything you had, and were moving across the country one way. No where could you put another child.Judd B.
Customer did not leave a comment.Adil A.
Customer did not leave a comment.sharon A.
Maria did a great job getting me in and out quickly. The van is always clean and was brand new only had 200 miles on it.Maria W.
We changed our drop off location but were not told of the increase in price. We were done with the truck early and wanted to return it where we got it to avoid the additional charge and when we called about bringing the vehicle back around 2:00 pm we were informed by the worker that she was leaving for the day and we couldn't return there.Christopher K.
The location and truck were fine but the app and online site were giving us issues. We were able to very the vehicle for pickup but then it kept prompting us to verify the license info. It did this 13 times. We called and spoke to 4 different reps, 3 of which did not provide any help. The 4th tried his best to help us but ultimately, he could not. It took us over an hour to get the access code for the keys.NICOLINA B.
Friendly staff.David P.
The woman working there was great, made picking up and returning the vehicle very easyStephen B.
Extra 79Â¢ per mile adds up. Maybe lower it for returning customers within a 5 year period?Gannon N.
The rental went well. Maybe have one more truck, the next size up would be great. All in all, it was a smooth transaction. Friendly and courteous atmosphere.Kenneth V.
Customer did not leave a comment.Reggie W.
Excellent rental. Location is close to super Walmart and Dunkin Donuts.Reggie W.
Customer did not leave a comment.Beverly J.
Customer did not leave a comment.Mark W.
Lady was very helpful and apologetic for the horrible customer service I received from the pick up location and suggested I fill out this review.Natashia R.
Customer did not leave a comment.Eric G.
Customer did not leave a comment.James H.
Great location. The van was very easy to load and drive. Maria did a great job getting me in and out.Reggie W.
Customer did not leave a comment.Vivek O.
Customer did not leave a comment.william L.
very friendly place.Lionel R.
The representative who helped us was extremely helpful and friendly. She reminded us of the pickup time the day before and even offered to let us pick it up earlier than normal store open time. When we got there everything was all ready to go. Five star customer service!Sally L.
I did an after hours drop-off and it was easy and convenient.VICTORI K.
The person I dealt with (dawn I believe) was very nice and helpfulAlicia G.
Customer did not leave a comment.VIRGINIA P.
1) Put up a big, lit sign that clearly states UHAUL. The only UHAUL sign you have is tiny and you can't see it in the daylight, let alone nighttime. I wasted 10 minutes driving around trying to find your store. 2) I had reserved a truck at the Bristol UHAUL, a closer location to my house, weeks in advance. At the last minute, the location was changed to Levittown for an unknown reason. The woman (Dawn) who helped me asked me why I picked this location since it was so far from my house - so she didn't even know about the switch. She ran everything through the computer system and I was able to get the dolly and furniture pads I reserved. But the mattress bag that I paid for was not transferred over when my order was moved to the new location. I asked about the bag and Dawn said, â€œWe are not a full UHAUL store, it's secondary to our main business. So that part of the order didn't go through. I then had to pay for another one that was hanging right there on the shelf in the â€œsecondaryâ€ store. So, not sure why this happened? Once I get my computer system set up in my new place, I will have to go back and check the order to make sure I wasn't charged twice. 3) I cannot overstate the importance of having a clearly marked UHAUL sign, especially since the entrance to the store is through a Dunkin Donuts.Jamie V.
Do everything like the Bristol storerod G.
Customer did not leave a comment.Rachel B.
Even though the price of $19.95 is painted on the van it cost me $147.00 because of the mileage charges. That's what I would call a bit misleading. Maybe it would be better to be more up front with what the charge will actually be. This has nothing to do with the location or the people working there. I was told what the estimated charges would be. The advertisement is misleading.David M C.
Customer did not leave a comment.Aaron C.
Very Helpful answered phone promptly and gave good directions to location.Harold P.
Customer did not leave a comment.Automm L.
Customer did not leave a comment.John R.
The location is really hard to findJacqueline P.
This location had a sign on the door saying that they would be back at 3:00 when I arrived to drop off my truck. The rep showed up before I left and was very nice.MARGARET S.
The ladies in the office were very helpful!!Christa L.
Customer did not leave a comment.Linda T.
Truck was great and A Storage Depot was awesome. You can check your truck in and out with your smart phone 24/7.MARIA W.
As far as my experience, nothing.Edwin M.
Very muceAtia L.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Sade I.
Maria was professional and courteous this was a very pleasant experience.Diane T.
Customer did not leave a comment.Joan D.
Have someone there available during the hours of operations. I almost missed the lady that works there. I got there and there was a sign on the door that stated she was out to lunch. Luckily she saw me.looking around and then assisted me with the transaction.Calvin L.
Customer did not leave a comment.Sonja R.
Staff was friendly and professionalShawn B.
By completing the pre-check-in it made picking up the truck quick and easy. Thank You for offering this service.Mark V.
Customer did not leave a comment.Naomi G.
passenger side tie down frozen and unuseableJoe B.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.John S.
The manager was excellent. Change nothing.keith H.
Customer Service was Excellent !Brittany C.
I wouldn't recommend uhaul because they advertise $19.95 plus mileage. I only had 8 Miles. My final bill was over $50. !!!!!Virginia H.
Very convenient.Thomas B.
The AC did not work in a 26' truck that was being used for a 300+ mile move. The truck was on empty (fuel) when I picked it up.Nancy D.
A Storage Depot is the best location. They also have great deals on drive up storage units. Have rented from them many times with excellent customer service. You can even rent a truck before hours and after hours with your smart phone.MARIA W.
Customer did not leave a comment.Wesley G.
Customer did not leave a comment.Michael J.
Maria was outstanding . She informed me of all policies made suggestions and i got a good value .GLENN B.
We were shopping arround checking hands down you beat two major computers Ryder and Penske and this means a lot exelent expieriance best price beat enterprise alsoJennie J.
Customer did not leave a comment.James W D.
Customer did not leave a comment.serzhan K.
Customer did not leave a comment.Anne B.
Customer did not leave a comment.ron W.
On top of local rentals you charge .89 per mile that is outrageous. By the time you pay for the insurance and milage a $30 truck rentalVicki M.
THE GIRL, i FORGET HER NAME, WAS EXTREMELY HELPFULBrian L.
Customer did not leave a comment.John B.
Customer did not leave a comment.DAVID Z.
Customer did not leave a comment.Kathleen E.
The assistant manager was helpful and friendly and a pleasure to deal with. I wouldn't hesitate to go here again if I had a need. The truck I rented didn't have a ramp. I foolishly assumed they all did. I wish I had been told it didn't have one. That is my only suggestion.Rachel P.
Customer service is always great at the Uhaul facility. Thank you for making my check in and out fast. We all have little time to spare and they make sure you keep it.Jeffrey S.
Customer did not leave a comment.JESSICA S.
Customer did not leave a comment.Nicole H.
Customer did not leave a comment.Clark B.
Nothing, perfect. Friendly and efficientWendy S.
Absolutely awesome service helped to make this a smooth transitionEdward W.
Customer did not leave a comment.Edward Carroll C.
Customer did not leave a comment.Ronald G.
Customer did not leave a comment.ANDREW M.
Customer did not leave a comment.Jennifer L.