Customer Reviews for A Storage USA

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of A Storage USA

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Coranina J.
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Customer did not leave a comment.

William M.
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Owner had not checked that furniture dolly was in the truck. I ordered a utility dolly and was given a very heavy and difficult to use appliance dolly. He said "I'm just a drop off and pick up site" and took no ownership.

Craig W.
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I reserved for 11:30. Got there right at 11:30 was told rudely I'd have to wait until 11:45 an I needed to register. I was already registered and still told to wait, the employee then had another customer come outside to give the key. Then my $19.99 truck ended up being $122.

James M.
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Customer did not leave a comment.

Sheree H.
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Customer did not leave a comment.

Jasmine S.
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The service provided was great. The employee was attentive accommodating and extremely helpful

Draya J.
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Customer did not leave a comment.

Desiree L.
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Customer did not leave a comment.

Porter H.
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Customer did not leave a comment.

martha G.
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Customer did not leave a comment.

Sharita H.
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Great customer service

Vincent P.
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Would have preferred to have gone to a hub.

RICHARD E.
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Customer did not leave a comment.

Laura G.
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Customer did not leave a comment.

Shirlie K. | Reservation |
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this was cancelled Friday, but good serves

GLORIA D.
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We had reservations for weeks at this location and when we went to pick up our truck a woman met us at the door and said they were closed and we could not pick up a truck there. She gave us the wrong directions to another uhaul place and they didn't have any truck for us so finally they sent us to a storage place (A storage USA) and after many glitches we got a truck but no appliance dolly as we had asked for. It was a pretty bad situation.

Gregory J.
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Customer did not leave a comment.

James C.
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Inside of cab was dirty. Wrappers, etc. Cargo area had broken glass in it.

Donald T.
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Nothing it was totally great

Rick P.
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Customer did not leave a comment.

Cynthia C.
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Seeing that nothing is in the employees hands as far as inspecting the gas level or anything I don't know what else he could have done except sit there and take the keys!

DEBRA W.
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Customer did not leave a comment.

ebony L.
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Customer did not leave a comment.

Tracy O.
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Customer did not leave a comment.

WILLIAM R.
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Customer did not leave a comment.

michael T.
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Customer did not leave a comment.

michael T.
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Customer did not leave a comment.

mia d. | Reservation |
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Snow was not shoveled, people were complainig about not being able to access their storage units. Uhaul garaunteed me $1 for the first konth and waived the administrative fees, the worker declined.

STEVEN D. | Overall Experience |
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Great management team. I live in Columbus Ohio and had to come to Dayton to either put stuff in storage. Reasonable rates and great options in paying for your bill. Was always in communication w/me.

Pierce F.
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N/A

Jason D.
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Customer did not leave a comment.

ANTONIA R. | Overall Experience |
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Mike a customer service representative staff who works in the office was very unprofessional. Upon me moving in he gave me problems as well as me moving out.

WILLIAM R.
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Was concerned that I was not advised to check out truck before leaving.

Geary J.
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All outstanding

Stacy R.
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Customer did not leave a comment.

Alethea W.
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Customer did not leave a comment.

Bart M.
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Sunday drop off. Did not get to talk to agent.

James E C.
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friendly staff fast and effecient

Ray S.
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Get more help at that location

Franz R.
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Customer did not leave a comment.

Grace R.
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Customer did not leave a comment.

Paul C.
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Customer did not leave a comment.

Kevin H.
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Customer did not leave a comment.

Alex C.
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Customer did not leave a comment.

angela R.
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Customer did not leave a comment.

Daniel S.
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I ordered online and your dealer mysteriously added another charge to my bill!! I never once ordered safecare for $14!! I would appreciate if you refunded that money to me!! I don't want to make a big deal about this but I will if nothing is done quick!! When you order a truck and all extras online that is what you should get!!

JOHN H.
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Told us a larger truck was not available, when they actually were.

john B.
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Are truck rental broke down 1/2 mile from my drop off location. It really wasn't a big deal one of the radiator hoses clamps came on off and spilled radiator fluid on the ground, we were able to fix the problem ourself and Return the truck to the facility. Our biggest problem was no one was willing to call us back.

dante D.
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No one helped or checked lights or trailer

brandi L.
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Customer did not leave a comment.

William C.
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The attendant was very rude and mentioned several times that he had somewhere he needed to be. I went to the location that I had arranged, but was sent to this location. The attendant accused me of being late and that I "should have read the small print" that says U-Haul can change the pickup location. I may use U-Haul again, but will NEVER go back to that location.

Cleavon M.
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Customer did not leave a comment.

Ken W.
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Customer did not leave a comment.

Arlene S.
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Friendly service.

Rodney G.
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Customer did not leave a comment.

PEYTON H.
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Customer did not leave a comment.

Art T.
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The lady Kenya was excellent very professional I will always remember her and mike in the office very satisfied with them I will go back and send others

Natalie J.
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Customer did not leave a comment.

Angel F.
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Customer did not leave a comment.

JOHN M.
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The people at the location was great, thanks a lot.

Nathan M.
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I was running behind in getting moved, so I received a call from this location and wasn't able to hear my phone, so the person left a very nasty voicemail demanding that I have the truck dropped off immediately. About ten minutes later, I received a second call from another person who told me that I needed to drop the truck off and told me at least three times that, next time, I need to make sure to check my contract for drop-off time and that I will be charged an extra day. I understood that people might be waiting for the truck, so I don't need to get called so I can waste more time listening to someone trying to chew me out and waste more time.

Devane M.
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Customer did not leave a comment.

michel B.
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Customer did not leave a comment.

Brian J.
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Customer did not leave a comment.

Pam H.
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The order was not complete, we asked for an appliance dol k eyes and blankets which we not there. Check out too too.long and fees were charged that were not disclosed.

angela M.
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The agents working were wonderful. I needed a truck to pick up cabinets right away. This was the only location with a 15' truck available. Everything was explained in detail and I was very pleased with the entire process. I look forward to using this company again.

Jerry S.
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Was not to happy when I went to pick up the equipment at the location I asked for was told that it was not at there store it was some place else nd I had to go there to pick it up.....would like some feed back on this from a rep....thank you....Jerry Schutt

ron L.
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Either change drop off policy or personnel.

jack B.
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went smoothly!

RON M.
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Customer did not leave a comment.

Thomas J.
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Excellent Customer Service

ANGELINA M.
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Staff was very courteous and helpful.

JACKIE G.
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Customer did not leave a comment.

denise B.
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Customer did not leave a comment.

IRIS J.
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the fastest, cleanest and ii am very satisfied. It was nice to be able to do all the storage and truck in one place. thanks.

ALAN K.
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Customer did not leave a comment.

JACQUELINE M.
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Customer did not leave a comment.

Daniel K.
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Customer did not leave a comment.

HILLEL F.
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Customer did not leave a comment.

Janelle C.
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I received the gate security code from the staff but he failed to tell me access is only until 10am.

NOLAN B.
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Customer did not leave a comment.

Eric E.
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Customer did not leave a comment.

JAMES C.
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Mike and Charles were very friendly and helpful!

ARTHUR L.
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I called uhaul to change my scheduled date. The girl changed the time as well. I wasn't told until my proxy picked up the truck that it could not be changed because someone was scheduled to pick up the truck after me. I called customer service and was told I would have to have the truck back on time or face additional fees. I was charged this after I was 45 min late. I was yelled at hung up on and downright rude too. I will post on social media that uhaul does not care about acquiring customers did not care about my experience or the customer after me.

Aaron G.
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Customer did not leave a comment.

RICHARD F.
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Not one problem whatsoever. I definitely would recommend this location to my friends.

TIM S.
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Employee on site very courteous and helpful.

MANDY L.
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Not a good drop off for after hours!

Mandy L.
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I had a 26 foot uhaul and a 6x12 trailer no place to drop off with the 24 hour drop off I was told about! Frustrating!!

JAMES P.
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More friendly

DIANNA S.
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Customer did not leave a comment.

Mark S.
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Customer did not leave a comment.

CESAR V.
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Customer did not leave a comment.

john H.
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When the person working told me to sign the paper I asked him if everything checked out o.k. he said everything was fine. I then signed the paper without reading it. When I got into my car I took a look at my reciept and I was charged $15.00 for extra gas used. I went back to him and asked him why he didnt inform me of the overage that was charged to my credit card before I signed the paper and he sarcasticly said I would have to take it up with U Haul. H sould have informed me he was going to put a charge on my credit card before I signed the paper. I could have put the gas in myself and saved money plus I have a right to know if someone is going to put a charge on my credit card. That person was rude and unprofessional.

TIM S.
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Customer did not leave a comment.

David B.
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I was charged for insurance on a trailer that I did not want and said no to. It took several horn blows over a few minutes to get the attendant to open the gate and let us out. I received no help hoking the trailer to my vehicle

NATHANIEL B.
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Customer did not leave a comment.

Lanae W.
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the man that helped me was very helpful as well as the woman who I spoke with in regards to the drop off on the following Saturday.

Michael H.
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My name is not micheal holloway .The name is Jocinta holloway.I'm the person that rented the Uhaul.Management had the driver sign the paper work for the truck not me,not very about the transaction,being charged with things I did'nt need .

BILL L.
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Customer did not leave a comment.

Ronald H.
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The personnel was friendly and handled all questions I asked. Very professional.

John G.
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Customer did not leave a comment.

Melissa S.
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Clean out the trash in and on the trailers between users.

STEVEN H.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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