Customer Reviews for A1 Mailbox Store
(U-Haul Neighborhood Dealer)

711 reviews

18210 Contour Rd   Gaithersburg, MD 20877
(Behind Lakeforest Mall off Lost Knife Road just South of Mont Village Ave)

(301) 926-4873

Location Hours

  • Mon-Sat: 9:30 am - 7:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(301) 926-4873

18210 Contour Rd
Gaithersburg, MD 20877
(Behind Lakeforest Mall off Lost Knife Road just South of Mont Village Ave)

Services at this Location:

Location Hours

  • Mon-Sat: 9:30 am - 7:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
2.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
2.0

Store owner didnt open ontime on a Saturday.....took long time to check out.....had no blankets avail

Kevin B. 
Rating:
3.0

Customer did not leave a comment.

GARY J. 
Rating:
3.0

Did not receive final cost receipt even though I was told that I will get it by email . I did book it online so they do have my email .

Harpreet S. 
Rating:
5.0

Great service

SUNNY N. 
Rating:
3.0

Customer did not leave a comment.

Christine I. 
Rating:
3.0

Customer did not leave a comment.

Karthik S. 
Rating:
1.0

They didn't have any equipment even though I asked for it ahead of time

Malexus C. 
Rating:
5.0

Customer did not leave a comment.

MONA M. 
Rating:
2.0

The worker at the store was unclear of instructions and a condescending

Carmen H. 
Rating:
3.0

Customer did not leave a comment.

Latoya M. 
Rating:
5.0

I love the mobile app pick up!

Lisa T. 
Rating:
5.0

I was not able to access the phone application to pick up the truck as scheduled, but your representative was helpful and friendly and helped me later in the morning.

Philip H. 
Rating:
4.0

Customer did not leave a comment.

Pamela W. 
Rating:
4.0

Customer did not leave a comment.

thomas C. 
Rating:
5.0

Great customer service

Sunny N. 
Rating:
5.0

Customer did not leave a comment.

ethel Q. 
Rating:
5.0

Thanks for the service

Kossi O. 
Rating:
5.0

Customer did not leave a comment.

ADISATU B. 
Rating:
1.0

Very busy location, workers are slow when it came to getting to everyone in a timely manner. The Furniture dolly and equipment that I had reserved online were not available when I came to pick up the truck and equipment. No explanation was given.

Sarah B. 
Rating:
5.0

Customer did not leave a comment.

Eduardo P. 
Rating:
5.0

Customer did not leave a comment.

JO M. 
Rating:
5.0

Customer did not leave a comment.

chevon W. 
Rating:
1.0

Customer did not leave a comment.

SAMER A. 
Rating:
3.0

Customer did not leave a comment.

Harish D. 
Rating:
4.0

Customer did not leave a comment.

Rosanne G. 
Rating:
5.0

Friendly, quick and easy

REGINALD G. 
Rating:
2.0

I was charged for a Queen mattress cover online prior to picking up the van by Uhaul but A1 Mail store said they were an independent operator so he would not give me the mattress cover. I had already completed online the rental application and all my personal and credit info was in the system but Peter at A1 wanted me to take my driver's license picture with an iphone and send it to them I don't have an i phone and the reservation application said optional when I reserved the van, so I did not scan it but Uhaul did have my # of my DL and expiration date, and all other pertinent info. Peter, pitched a fit when I told him it was optional not required and I did not have an iphone. He threaten to not give me the van and then said he could go around it by requiring I give him a second phone # of a relative. I complied but note, I am not a teenager. This was entirely unacceptable! He then instructed me to call Uhaul to receive a refund on my mattress cover I was charged.

Lora H. 
Rating:
4.0

Customer did not leave a comment.

Bona B. 
Rating:
3.0

The location didn't have furniture or regular dollys when I picked up the rental van, so i had tongo get it at a different location. When I returned the rental, it was after hours so I did the online return. After I had finished the online return, I realized that the key of the van wouldn't fit thru the drop box hole because it was too thick. I tried calling customer support and I wasn't able to talk to anyone after I waited for 30min. I had to open the key in half (didn't break it, just separated the two halfs), and then I was able to successfully push the key thru the hole.

Michelle G. 
Rating:
5.0

Excellent service

Ernest M. 
Rating:
5.0

All In All, good

charity S. 
Rating:
3.0

the owner is really rude and very uptight. The van was not cleaned and the service is not friendly.

Maritza D. 
Rating:
4.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
1.0

First, clean the vehicle. 24/7 online pickup was not helpful because the check-in page said the registration expired and I had to go into the store and fix the issue with an employee. He said I was late, but why would that matter if my reservation was for 12 hours? Also the address for the pickup location was wrong.

SHANE M. 
Rating:
3.0

van had low tire pressure warning location did not have any of the hi-tech pick up and drop off abilities described on your site and in the emails I received and i was not warned about that at all

michael O. 
Rating:
5.0

Customer did not leave a comment.

Trung T. 
Rating:
5.0

Keep up the great work!

Edwin H. 
Rating:
3.0

Customer service should be the most important thing. This location needs to work on customer service. They we're rude and not considerate in explaining the process.

Daniel J. 
Rating:
5.0

Customer did not leave a comment.

JO M. 
Rating:
5.0

This location is the best service since I started using uhaul. I went to Montgomery Village and was turn down with simple reason that I can only rent on line. I went to the hub at Snouffer school road, I was treated so poorly I have to just walk away, thinking maybe I am a black man hence this hostility. Surprise the agent himself at the desk is Hispanic very unfortunate.

mpere E. 
Rating:
1.0

They charge you for some stupid Safemove coverage without asking you first and then when you ask for refund, they just make the change on the receipt and not on the system. You end up not getting that refund if you use a credit card. I don't think I'll go to that store again.

KOMLAN A. 
Rating:
5.0

Just continue the good service

Wade T P. 
Rating:
5.0

Nothing this place the staff was very friendly! They were very professional and quick.!

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
5.0

I booked the reservation online and at the last minute. The rental was in good shape and the whole process went smoothly. I definitely recommend this place.

Scott T. 
Rating:
5.0

Awesome fast service. Very helpful in answering all questions. I think Peter helped me. Not sure his name but he was more than helpful!

Domiesha R. 
Rating:
5.0

The gentleman helped me access the vehicle even though the store was closed ! He definitely went ABOVE and BEYOND to help me.

Kevin L. 
Rating:
5.0

Customer did not leave a comment.

Shingirai M. 
Rating:
5.0

Customer did not leave a comment.

alex R. 
Rating:
5.0

Customer did not leave a comment.

konin gilles H. 
Rating:
1.0

The Uhaul damages from previous users were not marked, the gas tank was not full, the store was a mess and extremely unorganized, even though I completed the online express checkin and paid in full they tried to charge me a second time ($1,096 more) & just over all poor customer service!

Casey G. 
Rating:
5.0

Nothing. Keep doing what your doing?

Glenn W. 
Rating:
1.0

Didn't have dolly available took forever to get the keys from store owner because he was busy doing other things and talking to his friends. Worst experience ever with uHaul. NEVER use this location

Canon T. 
Rating:
2.0

Technical computer difficulties Store owner not on time for pickup Long wait to get uhaul Could not provide any of the items preordered at pick, I.e. special dolly, furniture blankets etc. Return store employee much more helpful and good at his job. Oil pressure in vehicle low but the truck was clean and ran fine

Angel R. 
Rating:
2.0

The location never answered the phone and did not advise they were closed on the day of drop off.

Sondus D. 
Rating:
4.0

Employee was helpful

Kaleb S. 
Rating:
4.0

Some leaves, dirt/debris left in cargo van from previous renter, otherwise good condition. Staff at A1 Mailbox helpful and got me in and out quickly. Good experience overall

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

Ken A. 
Rating:
3.0

The dolly was good. The truck smelled sweat and was worse with air conditioner on.

LISA G. 
Rating:
5.0

I was pretty satisfied with the service. I can't think of anything right now for you guys to improve.

wilmins S. 
Rating:
5.0

Customer did not leave a comment.

Betre L. 
Rating:
5.0

We rented a 10' truck yesterday. The renting experience was surprisingly smooth and pleasant. Kudos for the gentleman at the counter. He was very friendly, professional, and polite. He explained all my questions and my concerns (by reading some of the reviews) in detail so I have a peace of mind. The Uhaul truck looked relatively new and clean.

JYANING W. 
Rating:
1.0

Customer did not leave a comment.

Kenia H. 
Rating:
5.0

Hard to find location from map.

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Sheila M. 
Rating:
2.0

The person at this location does not answer his phone. His card machine was down so I was not able to purchase any of the few small and large boxes that he had. I told him of previous damage on the van before I moved it -- he said, "well, you purchased the collision coverage" as if I would be held accountable. The van hadn't been cleaned. On the other side, I was overcharged initially for the van (2 days instead of one although I had it for under 24 hours). I disputed the charges and was told that someone would contact me within 2 days. My account was put into collections within a few days and no one every contacted me. In the future consider professionalism, honesty and integrity. It makes for a much better experience for your customers.

Claudia C. 
Rating:
5.0

He was very polite and courteous. I arrived early and he took care to get me in and out quickly. Thank you!

Sally V. 
Rating:
5.0

The location needs more trucks.

sam K. 
Rating:
1.0

I was charged for a 2-day rental and 2 days of insurance even though I drove only 9 miles and kept the truck only 4 hours. According to the clerk when I returned the truck, I was due an $11 refund since my deposit exceeded the actual cost. The clerk did not know how to do the refund. He tried to call the manager/ owner but was unable to do so. He told me that he would keep trying and get back to me. A week and a half later I received a bill charging me for a second day. When I returned to the store, I was told that I needed to call an 800 number that turned out to me the roadside assistance number-not customer service.

Jane R. 
Rating:
1.0

They overcharged us by understating the mileage and then refused to answer the phone. Crooks and I will put this on yelp if I do

JOSEPH S. 
Rating:
5.0

convienient and friendly

John S. 
Rating:
4.0

Vehicle had Oil Change and Low Tire Pressure indicators on when picked up. Staff was friendly.

Paul B. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

The gentleman that assist me with the truck rental was very nice and helpful he was the only one working that day and had more than one customer but he took care of everyone and done it very well and I think that he was great and knew how to do his job. If we had more like him it would make it much better when it comes to doing business. I think his name was Peter a great employee.

Tawanna K. 
Rating:
4.0

Customer did not leave a comment.

Glen I. 
Rating:
5.0

I accidentally forgot my garage door opener in the uhaul cargo van. Upon returning to the store where I returned the van, the owner re-opened his store, retrieved the key, and let me get my garage door opene out of the uhaul cargo van. That saved me a lot of aggravation! I really appreciate that type of customer service!

Glen I. 
Rating:
3.0

The staff was helpful and courteous. But the vehicle was very dirty and smelled quite bad. It would be nice if the vehicles are maintained properly.

SAKIF B. 
Rating:
3.0

The rear door was very hard to close. Your new app for self check in took longer. So what is the benefit of using it?

SCOTT A. 
Rating:
3.0

I liked the service, it was quick and the equipment was good. What I don't like is that when I signed up in Uhaul website, it said that the truck was $20 for 4 hours but they charged me $80 per day. I would have appreciated if they have clarified that before I did the rental. By the time I noticed the change, it was too late.

MARIEL C. 
Rating:
5.0

The 20 ft. truck drove like a Cadillac.

Linda L. 
Rating:
1.0

Customer did not leave a comment.

Edwin P. 
Rating:
4.0

N/A

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Juan A. 
Rating:
2.0

Customer did not leave a comment.

Luz M. 
Rating:
5.0

All in all, I'm satisfied with my experience with this service center

CHARITY S. 
Rating:
5.0

Nothing

NANA E. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
2.0

Customer service was pretty good, but the rental truck was very dirty inside and out. Juice spill in the cup holders, French fries scattered on the floor and it had a bad odor!!! On top of that, there is a long walk from the actually pick location to where the trucks are actually parked. I will not EVER rent from that location ever again.

hopeton A. 
Rating:
4.0

Customer did not leave a comment.

Ivan C. 
Rating:
1.0

Improve trucks. Truck was very old and dirty. Truck was parked far from office.

Alfred S. 
Rating:
3.0

The sales representative was somewhat rude and argumentative.

Dana S. 
Rating:
5.0

The truck was clean, but not well maintained, It drove very bumpy.

Md A. 
Rating:
5.0

Customer did not leave a comment.

Sinali A. 
Rating:
5.0

Everything was great !

Lusvy F. 
Rating:
3.0

Employee was helpful and friendly, but location was understaffed leading to long waits.

David S. 
Rating:
4.0

The vehicle was in top shape, easy to drive the employees were very resposive and nice to work with. My only complaint would be that I was expecting to rent and use some protective moving blankets which were not available.

Gregory C. 
Rating:
5.0

This office is excellent all round, they are the very best you can ever get. Quick & professional service.

FRANCIS M. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top