icense plate# AE78145-AZ. We rented a truck and returned it on 03/04/25.
allen w | First ImpressionsSelf Storage Units in Gaithersburg, MD, 20879
U-Haul Moving & Storage of Airpark
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U-Haul Moving & Storage of Gaithersburg
8501 Snouffer School Rd, Gaithersburg, MD 20879 View Available Units0.9 miles from this location -
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Storage Customer Reviews
- 3.5 Average Customer Rating
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My mattress was damaged due to rats, the storage facility needs to be cleaned with pesticides
nana a | Overall ExperienceThe Storage space was dark and not very well lit. Hard to see anything inside unit. There were evidence of mice in the storage unit which left droppings on my items. With all these problems, the rent kept rising and rising until it cost more to rent this space than another space next door with twice the space and much better lit and clean with climate control. There was no comparison. I don't know if the staff was friendly because I almost never see the staff at the facility. They certainly were not there when I went there to close out the account and had to go to the main office to get someone.
Ko C | Overall ExperienceI like the facilita is very clean and every time I have a question I made a Phone call and they response quickly to resolv my needs. Thank you.
mario b | Overall ExperienceLove you all
kelina b | Overall ExperienceThe bolt on our storage unit was extremely difficult to close. It was clearly misaligned and needed to be repaired. We mentioned this on multiple occasions and were told it would be fixed, but it never was.
Michael M | Overall ExperienceYour staff is great - Amaya Johnson and Helen Ventura were so helpful. We had the task of moving my daughter out of her apartment without her around and store her belongings for awhile. Helen and Amaya and others answered all my questions and concerns and gave me helpful tips on getting things ready. We had your movers come and pack the 2 U-Haul boxes and based on your staff’s recommendations we had a 10x10 storage for the overflow of her belongings. We had the u haul boxes delivered to our daughters new home and the items removed from the storage and I’m happy to report the move back went just as well as the packing everything up. We have been telling everyone we know how great your service was and how wonderful your staff was. We will definitely be returning customers.
Dawn F | Overall ExperienceThe staff was very helpful and kind they didn’t have any hidden agenda. Before coming here I went to a storage facility close to where I live. I had filled out application on their web site and spoke to a staff member. I was told everything looked good went to storage site to sign all the paperwork that’s when a staff member told me in 3 months the rate would increase (double)I asked why this was not revealed on the application and I was told they tell you once you sign the lease agreement that should not be it should have been disclosed on the website. Here there no increase or hidden agenda. Here the price is good.
Donna A | First ImpressionsMy only slight issue was that the moving cubes were partially in the way of my end unit; although I’m not sure where else they’d be able to go. I maneuvered around them just fine. Overall a great experience.
TAMARA P | Overall Experienceeverything went fine
Bernard W | First ImpressionsWould prefer 24 access.
Bakari J | First ImpressionsThe access to our unit changed without notice. They installed keypads and never provided instructions on how to use them. I had to go to the office and ask 3 times to get adequate instructions. At some point for unknown reasons, we were "moved out" of our unit. They cut the lock and went through our belongings. They never contacted us. Their records indicate they found copies of our tax returns, looked us up, then "moved us back in." They changed the lock. They went through our belongings and changed the lock and nobody ever notified us. When I was unable to open the lock, I assumed I lost the key. They charged me $50 to cut off the new lock. We found the old cut lock on the floor inside the unit. I confronted the office employee who then read the notes to me about them going through our tax returns. I plan to consult an attorney since our personal identifying information has been compromised. I asked for the manager to call me since he was unavailable, but it's been two days with no contact.
John N | Overall ExperienceThank you U-Haul and U-Haul personnel.
VIVIAN L | First ImpressionsSeveral unnecessary issues. They don’t remove the lock if you’re late which I was late a couple times in 2.5 years. Really inconvenient especially when you live out of town and come to get items and the office is closed. Rats had a field day so be VERY CAREFUL
Shauna D | Overall ExperienceThe red locker wax missing in the unit. Thanks to the employee who brought a new one. The rest was fine.
David B | Online Move In