Customer did not leave a comment.
WILLIAM N
Customer Reviews for A-1 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We experienced an example of extreme customer service. An exceptional effort was made to make sure we had what we needed. Extremely happy with our experience.
Scott BGreat Service
Yolanda HBrian was great!
Violet MVery helpful and courteous staff
James BMy phone conversations to start my rental process was great, I couldn't have asked for more. Brian, at A-1 storage couldn't have been more helpful. However, your app for renting and returning the truck was very problemmatic. I couldn't complete the rental process because the app stopped responding. I ended up having to call for assistance. On the return, same problem, I couldn't complete the return process and had to use the alternative method, not knowing how much my final charge was until the next day through an email. Basically, the app process was very aggravating and a non-functional product. It's a good thing I was having a good day with no pressing other schedule to meet, otherwise, I would have cancelled and went elsewhere. Both the rental and return process took way too long, because the app has major problems, and even when it was responding, the latency on responding to my inputs were way long and annoying. I have not gave this input as some sort of "complaint session". I have worked in IT for over 20 years and understand the processes required to make an app work. You have server latency problems and software glitches. This could be a good product, but you're not there yet. I would also note that I was talking about all the problems I had to a friend whom rents vehicles often. His recommendation was that I should have rented from Home Depot, which he claims is cheaper and hassle free. From my business and marketing experience, you are loosing money due the the problems I've noted! Thank you
David WN\A
Hope CI made an online one way reservation, My original reservation had me picking up truck and returning it to the closest location at my destination ( closest location offered online) After I picked up the truck took it home and loaded it I received a text message telling me to return truck to Winder ga. that would be about 70 miles OUT OF MY WAY! Not including extra charge for mileage! I quickly ran back to location I picked up truck and the lady that checked me in was gone for the day. I called uhaul and finally talked to someone that could help he. She told me about a closer drop Off location and booked it for me. When I got to that location the next day, I found out that the contract had only allowed me 30 MILES! My trip was AT LEAST 57 miles! Then Uhaul tried to charge me EXTRA MONEY FOR MILEAGE THAT SHOULD HAVE BEEN ALLOTTED TO BEGIN WITH!!! Thank Goodness for Brian Bentley!!! He took the time to get that charge dropped! I REALLY DO APPRECIATE HIM ! I THINK IT WOULD BE HELPFUL FOR YOUR CUSTOMERS TO HAVE LIVE ENGLISH SPEAKING PEOPLE TO TALK TO AND EXPLAIN WHAT WE NEED TO KNOW! I don't expect to need another uhaul but if I do I WILL GO BACK TO BRIAN !!! CINDY MOON
Cindy MGreat customer service.
Dorothy SIt was amazing
Valari MPrices are too high for such a small storage building space. $50 is fair for that small of a storage space. I had to store my belongings at 3 different families residences. Some mice chewed on my boxes but overall, I love the gate. The way you can get in and out. Thank you for your services. I know you tried to make room for me and that I highly appreciate.
Esther M | Overall ExperienceGreat experience
Richard CSuper clean, good service, friendly, I recommend this location professional and attentive.. I will back!
Betsy RMiddle of the place was closed on a weekday no one came out to help with nothing not even to tell someone who has had nothing but problems with this whole thing from the start sending me to two different locations to get my equipment than going to two different places to drop off my equipment not cool that tell me I owe another 180 dollars for something that wasn’t my problem when uhaul decided to change my reservation to another location in all proxy to start with worse experience ever won’t ever recommend uhaul to any person ever again
Jonathan AThe gentleman was so very nice here I not only rent a storage space but he booked my uhaul for me and explained the different options for insurance as well.
Kim BExcellent personal service, A-1 !
Edward PGreat experience . Never any problems of any kind. Would recommend to anyone needing storage.
Greg S | Overall ExperienceJust that location in ga.30635. All my help and continued services was great. Drop off location accommodating as well.
Diana sIt was not the location I rented from, I was told there were no trucks available in the location I reserved in advance. I had to drive two hours to pick up this truck. And the supplies I reserved for my move were not inside the truck as I had been promised they would be.
Tia NStaff was friendly and nice. No complaints, no problems.
DENNIS G | Overall ExperienceFirst class customer service.
Donal OFriendly, helpful, great equipment.
Gene SIt was my first time using self-serve, but it worked very well. I would definitely use it again.
Gene SI had problems trying to check in on the website so I had to call uhaul yet again
Kara BVery nice. I recommend them. I really only saw the man once, but he was very helpful. I dropped Tow Dolley off first, then truck after he closed. Very clean & nice place.
LINDA BEverything‘s was great
CURTIS HReturned after business was closed. No problems.
Kenneth BNothing! The customer service was A++
Robert SOwner was a big help in getting the correct truck for my trip. Excellent customer service. I would highly recommend this location to anyone.
THOMAS CVery helpful, friendly and there any time I needed them. Will not hesitate to use them again
Phyllis A | Overall ExperienceExcellent management
CLIFF A | Overall ExperienceI did get a flat tire, but maintenance service was prompt.
ANGELA MThe agent was very helpful and offered great advice.
KATHY PA1 recommended a slightly larger truck and I thank him because I needed the extra space Brian was helpful with my first rental
ANTHONY BWish y’all had something smaller.
TAMIKA JFriendly service and clean truck. He even walked me through how to check out truck online.
Dawn HI spoke with the rep on the phone and he instructed me of the self turn-in procedure. It was simple and plenty of room to park the truck.
Nicholas GBrian the location owner was extremely nice and professional and provided the best advice.
Cesar MThere was no one at this location at the time I was supposed to drop it off even though online it said they were open. I called this guy like 6 times to help me with the uhaul return and never answered or got a call back. I had to park the truck and just drop the key in the box. I was finally able to get in contact with him days later and explain what happened. He gave me the run around about some guy that has the truck that I rented and hasn't brought it back (btw its been about 2 weeks now) so that he could check the mileage and see if he made a mistake. Still have not heard back from him. Uhaul should really be more careful who they do business with because both these locations have given you a really bad name and because of it, I will never rent from you again.
Angel TI honestly can think of NOTHING!!!! The vehicle was more than adequate, and it gets excellent gas mileage for a larger vehicle
Bobby MA1 and Brian are amazing! He is very helpful and friendly. Would definitely recommend this location, very well laid out & maintained!
Terri TNothing! This experience was perfect. Customer service was top rate!
Linda MA call forwarding service after hours would be helpful for customer who is returning the equipment after hours, like me. It took me a while to find out where to drop the key.
Hieu MEverything was fine.
IVEY WWonderful locally owned facility. Very nice to work with. And they spoke English!!
JENNIFER DBrian was great in arranging for our needs of obtaining trucks and even a trailer.
LOUIS HBrian is great to work with on a rental
William BThis was the 2nd time I used this service and they go above and beyond expectations to make sure you are happy!
Cynthia JA-1 did not have a 26' Vehicle so, Gloria's was contacted & the contract was transferred to her location. On arrival I found it tough to communicate w the owner as she was all over the place. Once I went to the Truck It was filthy in the Cab as well as the Rear Bay. I continued to finish with the owner inside and left with the Truck. On arrival to my home I had to clean and disinfect the Cab area, & sweep both cab & the Bay. Other than that everything went OK. I came back home after my delivery to Saint Simon's Island, Georgia. My Guy, Brian @ A-1 assured me that I needed to put this in writing. Thanks Louis Harden. Glorias Corner U-Haul Neighborhood Dealer Location details View photos 1431 Bowman Hwy Elberton, GA 30635
Louis HBrian was outstanding, & the new method for checking works great.
Louis HVery short mileage on a tank of gas ! A half a tank was only 117 miles according to each time I filled. It
Malisa DGreat guy! He was very nice and he helped me with returning the Uhaul truck properly. Thank you for being patient with me!
Chelsee WI have only used them once to drop off a trailer, and they were easy to work with - would recommend.
HUGH MMy main complaint with this location was that they posted they were open 9am to noon on Saturday’s. No one was there.
Michael SExcellent experience
John CCould not have been better! Thank you Brian!
SANDY Byou should have a lowere rate if usage is only a half day, etc uhaul has gotten too expensive - 79 cents per mile? ridiculous!
Douglas BGreat experience.
Tony MExcellent customer engagement! Brian was thoughtful and helpful. He answered my questions and helped me determine the best U-Haul trailer for my needs.
James MMake sure that the equipment and location that was requested and then confirmed is correct
Robert tEasy to get in and out of and available 24 hours a day.
RUTH J | Overall ExperienceVery nice storage unit in climate controlled. Owner very nice and helpfull. Storage place is very neat and clean. Easy to access the gate and get into unit :
Privacy R | First ImpressionsVery clean, excellent service. Owner very helpful.
Privacy R | First Impressionsone corner a bit damp but manager indicated it was from cleaning, everything easy and as expected
Privacy R | First ImpressionsI HAVE NO PROBLEM WITH THE STORGE, GREAT PEOPLE THAT WORK THERE
Privacy R | First Impressions