Customer Reviews for AB Auto Service
(U-Haul Neighborhood Dealer)

63 reviews

818 Moretz Ave   Charlotte, NC 28206

(704) 379-1989

Location Hours

  • Mon-Thur: 10 am - 5 pm
  • Fri: 10 am - 6 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(704) 379-1989

818 Moretz Ave
Charlotte, NC 28206

Services at this Location:

Location Hours

  • Mon-Thur: 10 am - 5 pm
  • Fri: 10 am - 6 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Walter P. 
Rating:
3.0

Customer did not leave a comment.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

Raunak M. 
Rating:
1.0

My tire blew out not even 9 minutes after having the U-Haul. I had to wait 2 whole hours for roadside to come and then returned it immediately after. But, I was still charged for the entire day without even using the thing. I have been trying to get a refund but no one is helping me or pointing me in the direction.

Enrique B. 
Rating:
1.0

This place robbed me ! When I got to this place the truck did not have the miles the man said it had ! Truck was dirty ! And he charged me 2 times on top of all this ! This place needs to be investigated because the men who runs it is scamming people cards !!!!!!!!!!

KATHERINE Z. 
Rating:
1.0

When I got there the man was smoking a cigarette in his office which caused my clothes and hair to smell. This place overcharged my card twice. I called and left a message no response.

Tasha B. 
Rating:
2.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle C. 
Rating:
4.0

Customer did not leave a comment.

Warren D. 
Rating:
1.0

I was charged over $70 (extra) for 8 gallons of gas. Complete rip off to charge a fee (in addition to the fuel cost) to refuel which you will have to do regardless for the next customer.

Joseph D. 
Rating:
2.0

This is a place with poor signage. You then have to walk through an active auto repair garage to find the office. The location itself is not clean and well maintained. The gentleman running it was friendly.

David F. 
Rating:
1.0

They charge me $178 for 2 hours

Edwin R. 
Rating:
3.0

It got

latoya F. 
Rating:
1.0

Didn't have reserved truck ready which I had to pay for another day to make 2 trips. Very inconvenient and costly. Would not recommend.

Wesley S. 
Rating:
4.0

Very good assistant. Extremely helpful. Area not so desirable

WALLACE M. 
Rating:
4.0

Customer did not leave a comment.

Elizbeth Y. 
Rating:
5.0

Nice ppl

David W. 
Rating:
5.0

Very friendly and helpful staff!

Kevin C. 
Rating:
3.0

Customer did not leave a comment.

Tony D. 
Rating:
1.0

Customer did not leave a comment.

Ventura P. 
Rating:
3.0

Customer did not leave a comment.

Teika S. 
Rating:
1.0

The office was dirty with flies every where. I was charged for insurance I declined. They failed to let me do a walk around or inspect the mileage and fuel amount. There was garbage in the cab and in the back of the truck.

Joshua J. 
Rating:
1.0

It was a car repair shop, and the owner rented the u-hauls on the side.

mark P. 
Rating:
3.0

Customer did not leave a comment.

Eric S. 
Rating:
2.0

Not the fault of the place I dropped off at, but the app didn't work from pick up to drop off. The drop off location was closed, because it was Sunday, and with the app not working, I had to take pictures and document everything so I could leave.

Shawn S. 
Rating:
1.0

Take better care of your employees so they can take care of the customers b/c out of the people I spoke with in thr course of an hour nobody cared.

ANTONIO B. 
Rating:
5.0

Drove from Charlotte NC to Mobile Al and it was very nice no problems at all

Narshacis W. 
Rating:
1.0

Drop off was not at all clearly indicated. There were no signs whatsoever. It was in an unsafe area with numerous homeless people wandering around, approaching vehicles. My female fiancée was there waiting at that location before I got there and had I known in advance how dangerous this area was - I never would've had her there alone. (A man approached her car window before I got there.) In the past, I've never had such a negative or unnerving experience with U-Haul. After a long day of moving, it was incredibly stressful trying to figure out where I was supposed to drop off the U-Haul. For the amount I paid in total to utilize the U-Haul, pick up and drop off should be seamless and easy. Very disappointed.

Alexander M. 
Rating:
1.0

I would not use this location and recommend this to anyone anytime in the future. Very substandard service.

Garry G. 
Rating:
1.0

The owner seemed friendly enough but the trailer he gave us had a bald tire. He said we can return it to any location which when we tried to do, we found out that that is not correct. The other location said we could keep the trailer at no additional charge for two more days so we could return it back to the original location when they were open again. He said there would be no additional charge. That was also false as we were charged for those additional days as well. What was supposed to be a one day $30 rental turned into $135 that we did not expect to pay. I would not choose U-Haul again.

Michelle F. 
Rating:
4.0

Customer did not leave a comment.

ashantai W. 
Rating:
5.0

Lacked requested equipment, lack of operator training/orientation. Overall disappointing to saycyhe least. Not at the location request, no additional equipment as requested. Found truck in Junk Yard !!!! Really demonstrates your company's commitment to quality!!!!!!!!! Had to call national number and complain. With no satisfaction. WILL Notify CC as to Hold Payment . Overall all a poor experience at BEST!!!!!!

ANDREW O. 
Rating:
3.0

Customer did not leave a comment.

Jean R. 
Rating:
5.0

Customer did not leave a comment.

shiley C. 
Rating:
5.0

Customer did not leave a comment.

CRISTINA C. 
Rating:
3.0

Customer did not leave a comment.

Prentice A. 
Rating:
5.0

Customer did not leave a comment.

Cierra S. 
Rating:
1.0

I've been renting from U Haul since I was 18 an this was the worst experience ever!!!

DEBBRA M. 
Rating:
1.0

Very poor Professionalism.

Jaiden T. 
Rating:
5.0

Wonderful!

Addison L. 
Rating:
4.0

I appreciate the owner going above and beyond to help me get this truck on short notice. Very personable gentleman.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

The smell of cigarettes in the office was overwhelming.

MILTON C. 
Rating:
2.0

No one was there to tell you where to put the trailer. I just had to assume the best spot.

GRIFFINALEXANDER V. 
Rating:
1.0

I was robbed by Uhaul at this location. I been trying to complained about being charged more than expected at this location. I have two pending charges against my bank account behind this mess of robbery.

Angela H. 
Rating:
1.0

Horrible customer service and are down right liars and crooks they took my payment and still charged me as if I never paid

Rachel D. 
Rating:
2.0

It was getting dark when I arrived to drop the truck off. There was not any signage immediately visible. I finally spotted a U-Haul sticker on an entry door to the building. Someone saw me and came out and directed me to the back side of the building to park the truck in a fenced lot. The gentleman helping me was very curteous and polite.

James B. 
Rating:
2.0

Customer did not leave a comment.

De’Erica A. 
Rating:
5.0

Customer did not leave a comment.

Ben C. 
Rating:
1.0

It looked like a front for a drug chop shop. No where to park the truck. There were a group of individuals drinking and listening to music out front. I felt very uncomfortable walking in. As I walked in someone just yelled “what you need”! I made sure the truck was parked and inspected and I got my receipt and left. This was no place anyone should be going for a uhaul drop off. It was disgusting. And not to mention when I called one of your customer service reps and explained them the situation and how displeased I was they were very rude and didn't even acknowledge me. All they did is say “Anything else I can help you with”. I hung up the phone after that and told myself if uhaul doesn't appreciate my business I will be using Penske or another agent to get the job done.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
2.0

You have to walk out and around the block to the entrance just to tell someone your name. Also changing the drop-off location was a nightmare. Why was it so difficult for me to get rid of a trailer I no longer needed to use. I talked to multiple people who had no knowledgeable information for me. One told me I'd have to drive the trailer back to Orlando from Charlotte beacuse I was done with it... ridiculous.. the personnel at the drop off location was the only bright spot during my experience with u-haul. Very nice, polite, helpful people there. My uhaul experience could have been much better.

Ryan M. 
Rating:
5.0

After hours drop off but Curtis was available and was very helpful.

John G. 
Rating:
3.0

Customer did not leave a comment.

Lisa R. 
Rating:
1.0

Hard to locate as there is no sign indicating it is a U-Haul pick-up/drop-off location. No one was wearing a face mask. Had to unhook the trailer myself and move it by hand to where they wanted it parked.

Richard C. 
Rating:
5.0

Very friendly and helpful staff

Derrick C. 
Rating:
5.0

Even though the employees took key to lot and i waited 1 and a half the manager was awesome. He was friendly and we talked for a while.

Shawn K. 
Rating:
4.0

Love for everything to be electronic and paperless

Jeanette J. 
Rating:
1.0

Ensure someone is at the location who knows how to check out a customer. Pickup took over 30 minutes and had to repeat my credit card once someone who knew what they were doing finally arrived.

Jeremy F. 
Rating:
5.0

Great staff! Eric was helpful and patient. He even stayed after work to ensure a safe drop off.

Nicholas Z. 
Rating:
3.0

Customer did not leave a comment.

Diomelia L. 
Rating:
3.0

It's a automotive repair shop that is run by a mechanic. He's a nice guy but has no clue how to use the Uhaul system.

RANDY C. 
Rating:
5.0

Customer did not leave a comment.

Maurice E. 
No reviews have been submitted for this location.

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