Customer did not leave a comment.Deâ€™Erica A.
Customer Reviews for AB Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ben C.
It looked like a front for a drug chop shop. No where to park the truck. There were a group of individuals drinking and listening to music out front. I felt very uncomfortable walking in. As I walked in someone just yelled â€œwhat you needâ€! I made sure the truck was parked and inspected and I got my receipt and left. This was no place anyone should be going for a uhaul drop off. It was disgusting. And not to mention when I called one of your customer service reps and explained them the situation and how displeased I was they were very rude and didn't even acknowledge me. All they did is say â€œAnything else I can help you withâ€. I hung up the phone after that and told myself if uhaul doesn't appreciate my business I will be using Penske or another agent to get the job done.MICHAEL G.
Customer did not leave a comment.William M.
You have to walk out and around the block to the entrance just to tell someone your name. Also changing the drop-off location was a nightmare. Why was it so difficult for me to get rid of a trailer I no longer needed to use. I talked to multiple people who had no knowledgeable information for me. One told me I'd have to drive the trailer back to Orlando from Charlotte beacuse I was done with it... ridiculous.. the personnel at the drop off location was the only bright spot during my experience with u-haul. Very nice, polite, helpful people there. My uhaul experience could have been much better.Ryan M.
After hours drop off but Curtis was available and was very helpful.John G.
Customer did not leave a comment.Lisa R.
Hard to locate as there is no sign indicating it is a U-Haul pick-up/drop-off location. No one was wearing a face mask. Had to unhook the trailer myself and move it by hand to where they wanted it parked.Richard C.
Very friendly and helpful staffDerrick C.
Even though the employees took key to lot and i waited 1 and a half the manager was awesome. He was friendly and we talked for a while.Shawn K.
Love for everything to be electronic and paperlessJeanette J.
Ensure someone is at the location who knows how to check out a customer. Pickup took over 30 minutes and had to repeat my credit card once someone who knew what they were doing finally arrived.Jeremy F.
Great staff! Eric was helpful and patient. He even stayed after work to ensure a safe drop off.Nicholas Z.
Customer did not leave a comment.Diomelia L.
It's a automotive repair shop that is run by a mechanic. He's a nice guy but has no clue how to use the Uhaul system.RANDY C.
Customer did not leave a comment.Maurice E.