Customer Reviews for AMG Retail I LLC
(U-Haul Neighborhood Dealer)

Rating:

5.0

Don't change a thing, top notch!

Rating:

5.0

Keep a Dolly inside the U-Haul truck😊

Rating:

1.0

My return was not processed at the time of the return but later which meant I had to dispute an Extra Day charge. It was also not clear about where to go for the return counter, which was inside a gas station located behind the actually address provided by UHaul.

Rating:

1.0

The truck i reserve was not available and app was not working

Rating:

3.0

When returning vehicle, it should be checked for cleanliness upon return and not tell customer it's ok, you will not get charged a cleaning fee but you charge them later. I cleaned the truck when I return it, store rep refuse to come out and check it, says it's good, then when I received my receipt on line, I am charged a $50 cleaning fee. I am sure I am not the only one they do this to, scamming the customer!

Rating:

5.0

No issues

Rating:

5.0

It’s a great and convenient location. You can get some snacks and fill up Your gas tank and the Staff in friendly and helpful. I didn’t notice anything to improve on. Everything was easy.

Rating:

1.0

More accommodating staff! Why would I get charged a cancellation fee when they changed my original reservation!!!!

Rating:

5.0

Very courteous clerk. I did not have to wait very long.

Rating:

1.0

Horrible vans and customer service per usual

Rating:

5.0

None

Rating:

4.0

Returning process was not very smooth. It should be easy

Rating:

5.0

Everything perfect

Rating:

1.0

Have an a person who can speak English at the front desk

Rating:

5.0

Everything was great the young lady was well respected and helpful

Rating:

1.0

I can finish all they pictures

Rating:

1.0

The person working was very confused and acted with no urgency when we had been there for 2 hours waiting to get our reserved van. Then upon drop off they tried to charge us for a cleaning fee when we showed photos that showed it was already dirty when we picked it up

Rating:

1.0

I reserved a 15ft truck and the day before, my reservation was changed to a 20ft truck and a different pick up time, with no warning or call. Then when I arrived to pick up the truck, it had been mistakenly given to someone else and so I had to take a 26ft truck. I did pay the original price I had booked for but luckily my bf knows how to drive a truck that big, otherwise I would’ve been without a truck.

Rating:

1.0

Pésimo servicio y no tenían el truck que reserva un día anterior y para variar el vehículo que me dieron estaba dañado

Rating:

3.0

Inside the Uhaul was very dirty should check the inside before renting it out

Rating:

1.0

When I got there there was 10 people in line yelling at the front desk because nobody could get their uhauls. It was a mess. I finally got one an hour later and got registered and the keys weren’t there so he had to refund me and I got another one and it was a 20’ instead of a 10’ as I wanted, it was scary and insane to drive and couldn’t park anywhere. It was a mess and I’ll never go to this location again.

Rating:

1.0

System down and incompetent workers

Rating:

1.0

Gracias

Rating:

2.0

Representative (store clerk)at this location was rude, disrespectful, and his tension spam was short. He informed me that I needed to go an "inspect the truck accordingly to the link that I would received". During the inspection, I encountered a problem with the link, which caused me to returning back into the store. to ask a question After reentered the gas station, I heard the clerk, telling another customer a "lie! (clerk and customer were having a heated confrontation about his rental) concerning my rental" that; I just walked in and rented the truck prior to his arrival. I'hd responded to the store clerk, don't lie on me! You're in here, using me, as a cover up for your mistakes! Clerk, stated; to other customer that he thought that; I was (him) the person who came in after me was supposed to have gotten the truck. Which my reservation were already made! Not A Walk In! My pickup from this location wasn't a pleasant experience!

Rating:

1.0

Horrible experience.

Rating:

2.0

attendant was very distracted. So much so she had me running around asking employees for keys and it was there in front of her all along. Also the pricing is deceptive ! why do you tax twice on charges ? Hold the initial charges then charge once the total is sure

Rating:

5.0

The pickup location was great and easy to get to. The truck however is a different story. Dirty, broken in so many places. It had a sticker saying 3x 12 volt outlets, but all three were missing from the dash, just holes. The air conditioning vents were all Broken, the cupholders were disgusting, caked with dirt. Paneling in the interior was missing. The seats looked like old hide, and one of the seat belts couldn’t latch.

Rating:

5.0

Friendly respectful

Rating:

4.0

I feel like I was over charged

Rating:

5.0

I had a very good experience renting my first big truck from this Uhaul location. The counter clerks were responsive and courteous and everything worked out great with the vehicle.

Rating:

2.0

Customer representative should and must explain basic rules and procedures. Don’t assume that they know, a lot of customers may be unaware of certain rules since it’s their first time

Rating:

5.0

Nothing. All went well

Rating:

3.0

The guy collected my key then, later n the billing process, tried to charge me a $25 Cleaning Fee. The truck was spotless when I returned it.

Rating:

2.0

I was sent here from a different location after the location in cypress ave told me the van I reserved in advance wouldn’t be ready for my pick up time I scheduled. This place was inconveniently out of my way 20 minutes farther away and I had tow wit at the counter for 20 additional minutes until someone came to help me.

Rating:

2.0

Van was dirty, never got my equipment that I got (dolly and furniture pads) but was still charged for them

Rating:

1.0

Terribly understaffed...terrible check in process. Vehicle was dirty. Gas station attendant made me wait over 40 mins to check me in. Once I finally was allowed to do the check in it only took 5 mins. Gas station needs a dedicated uhaul person. Will not return. Terrible process overall. And for some reason the app wouldn't allow me to do self check in. It did allow me to do self check out.

Rating:

1.0

After a huge period of arguing, I got a random truck 3 h later

Rating:

3.0

The van was dusty. While driving ,when I pressed on the breaks the truck would jerk. Also the horn did not work

Rating:

3.0

The vehicle felt like it was going to break anytime, I had to go below the speed limit, and I try to exchange the truck but the attendant told me that it was a new vehicle, and they did not have anything else, and new, probably 10 years ago, very dirty, and need service, e-brake does not work

Rating:

2.0

Mal servicio el cliente

Rating:

1.0

I don’t know what to say people forget that we as customers keep them in business and to disrespect customers leaves a bad bad taste in your mouth one of the agents was very very disrespectful and out of order getting into things that is no concern of his

Rating:

5.0

Easy pick up and drop off! Thanks

Rating:

2.0

Hire people to clean clean inside and outside of the vehicles. Staff is moderately professional and courteous.

Rating:

5.0

Mantenimiento en las unidades con mas frecuencia

Rating:

4.0

Very busy location, clean and very good service, management was there to help with any problems

Rating:

4.0

Everything thing was normal and in good condition when I picked it up. And I take before and after pictures of everything

Rating:

3.0

Inside a convenience store and harder to identify exactly where to go. Luckily there were other Uhaul trailers in the lot when I arrived.

Rating:

4.0

Needs a faster browser and computer

Rating:

5.0

None

Rating:

1.0

I clean up the uhaul and it charge me $25 for cleaning fee and I lift it as I take it I’m not understand

Rating:

1.0

Tires were bad and they charged me for 2 days

Rating:

5.0

The man that work there are not attentive..I had to call them to me..and they don't know how to speak to people..one guy told the customer...what..what do you want..it was how he said it..disrespectful..he made me upset.

Rating:

1.0

Horrible service workers are rude and they are not knowledgeable about the services they are supposed to to provide

Rating:

5.0

I love the service and the price. The manager also was very nice

Rating:

3.0

I was overcharged by u-haul. It was a nightmare. I didn’t fight the fact that I brought the trailer back to a different location other than 1610 Bushwick Avenue. The website when I initially rented the trailer allowed me to put in that I was returning the trailer to a different location other than where I picked it up. Would it make a difference if I told the clerk the trailer is being returned up-state?. All I am asking for is to be charged the cost it be for renting the trailer and returning at a different location.

Rating:

5.0

Nothing, my experience was a easy and smooth.

Rating:

3.0

the check in process took SO long! i arrived on time for my reservation & even though there were only 4 people in front of me it took me nearly 40 mins before i left in my truck.

Rating:

3.0

More help at the counter.

Rating:

3.0

Didn't provide too much service, more self-service and no help whatsoever.

Rating:

5.0

Great service

Rating:

2.0

I rented a truck and when I picked it up the vehicle wasn’t clean at all and I have been waiting for a long time 👎, I returned the vehicle at 6pm and they called me the next day to ask why I didn’t return it and they charged me a cleaning fee?! Very unprofessional and very disappointing customer service! I never had this experience with a U-Haul before.