I was scheduled for pick up at 9am. There was no one there and I was unable to pick up a trail through the app and had to wait for someone to show up, more than an hour late and two other customers were waiting. Once he showed up, he complained about having to come to work and I had to to hook up the trailer myself, if I was not able to pick up the tongue of a 12’ trailer, there would have been no one to help me. As for the equipment, there was a flat tire that I had to put air in twice, the right brake light did not work and there were sharp screws and debris inside the unit. There was no help on site and the equipment was not cared for. If you rent here, expect no help. Next time, I’ll travel out of the area to pick up equipment.
Jeffrey. V
Customer Reviews for A-Plus Sheds LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The hours were incorrect the location was closed the day I picked up
April PGlad it was a 24 hour drop off option. I don’t believe charging me an additional $9 for mile overage was necessary, especially when U Haul scheduling changed my pick up location twice and my final drop off location too. Not putting this on the folks at A Plus as they are just following the rules.
Justin HYou cannot tell this is a U-Haul rental place no signs no tell tell of anything but selling buildings!!
Donald BThis was our first time renting a U-Haul. We picked up in Wytheville and dropped off in Galax Va. both customer reps were friendly, kind and provided excellent service. Thanks!
Sandy MEverything was simple and straightforward at the drop-off location, exactly as it should have been. NO HOOPS TO JUMP THROUGH! JUST PLAIN OLD COMMON SENSE! I called the guy and told him that I was dropping off the truck early and he told me where to leave the key. No ridiculous surcharges that the "other" U-Haul drop-off location had quoted me.
john W