Customer Reviews for AA Highway 99
(U-Haul Neighborhood Dealer)

102 reviews

451 S 7th St   Modesto, CA 95351

(209) 416-3636

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(209) 416-3636

451 S 7th St
Modesto, CA 95351

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 9 am - 5 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
5.0

You guys are doing great job with great rates

Ghulam A. 
Rating:
5.0

Customer did not leave a comment.

KASSANDRA C. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO G. 
Rating:
1.0

Customer did not leave a comment.

CARLOS R. 
Rating:
5.0

Was in and out in less than 10 minutes. Utilizing the technology to avoid all the paperwork and time waste. You guys have this process dialed. Very appreciated. Was able to fulfill my need on very short notice. Excellent.

JESSE E. 
Rating:
1.0

Trailer had a flat tire . They forgot to offer me a ball for the hitch . So I had to drive all three back to pick it up

VALENTIN C. 
Rating:
1.0

This has been the single worst experience of my life dealing with this company . I will never recommend this company to anyone ever. As amatter of face I will warn them never to use this company for anything.

Shakena G. 
Rating:
4.0

I reserved an open trailer 6x12 but when I arrived to pick it up all they had was covered trailers, I have no other option but to use the cover trailer so to improve it would be nice for that particular pickup station to have open trailers moving forward but the young man who helped me was very kind friendly and helpful

RUEBEN D. 
Rating:
5.0

Customer did not leave a comment.

Kurt B. 
Rating:
5.0

Customer did not leave a comment.

JUAN V. 
Rating:
4.0

Customer did not leave a comment.

IRENE V. 
Rating:
3.0

For some reason the inside of the truck smelled like literal shit and it was like that the whole time. Like I thought here was a dead animal through the air conditioning. It was a very uncomfortable ride.

Cristian A. 
Rating:
1.0

Representative from the store called me a few times and asked me when I was going to return truck I told him an hour he got upset and proceeded to tell me good luck that my personal vehicle was parked on his lot implying he was going to damage it in someway. Thank God he didn't. He also told me he was going to change me double. Horrible person behind the counter.

JACK V. 
Rating:
5.0

Let the people know you are arriving at a certain time especially if drop off time has been changed.

BONNIE ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

CHANTHY K. 
Rating:
5.0

Friendly and great customer service ever. The kid is gold

ANA B. 
Rating:
4.0

The customer service rep was super helpful! It turns out that the equipment assigned to our order was the wrong truck. He helped us sort this out and got us on our way very quickly. Thank You

TODD W. 
Rating:
2.0

Horrible location and trailer was in terrible shape

MARK S. 
Rating:
5.0

Customer did not leave a comment.

Victor Zepeda Z. 
Rating:
5.0

Very nice people they where very helpful.

Kenny A. 
Rating:
1.0

It doesn't matter if you reserve a certain size truck in advance. They will call you 4 times to confirm you still want the truck, then give you whatever is in there lot, never mind it's much smaller then what you reserved.

GEORGE A. 
Rating:
5.0

He did a great job helping me out? and also connected the tow trailer for me? Because he cares about people's safety? Thank you Lupe Hwy 99!!! 😃

ALEX J. 
Rating:
3.0

Excellent customer service

RYAN G. 
Rating:
5.0

Customer service was great.

JOSHUA F. 
Rating:
5.0

Very easy to work with , professional and courteous… reasonable rates also.

JULIE C. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
5.0

Customer service was impeccable.

JOSHUA M. 
Rating:
5.0

Customer did not leave a comment.

EDGAR R. 
Rating:
4.0

Customer did not leave a comment.

Terence H. 
Rating:
4.0

Customer did not leave a comment.

PAUL V. 
Rating:
5.0

Customer did not leave a comment.

JOHAN A. 
Rating:
5.0

Customer did not leave a comment.

REINALDO A. 
Rating:
5.0

Customer did not leave a comment.

Dixie S. 
Rating:
5.0

Everything was great!

BONIFACIO B. 
Rating:
3.0

Customer did not leave a comment.

JANET M. 
Rating:
5.0

Customer did not leave a comment.

Larry R. 
Rating:
5.0

Customer did not leave a comment.

JOHAN A. 
Rating:
4.0

Customer did not leave a comment.

JORGE H. 
Rating:
1.0

Customer did not leave a comment.

Abdul S. 
Rating:
3.0

I'm telling in all my people to us pensxi

Bert G. 
Rating:
1.0

When I picked the location they indicated that the uhaul location would be open at 7am for my 8am drop off time. I live 5mins away from the drop off location but I left home early so that no issues would come about. The location wasn't open at the time I was told and I had to call customer service and get assistance with dropping off and leaving the keys in the lock box. I also was given extra miles due to my inconvenience of having to drive all the way to Fresno and didn't use all the extra miles so I feel I should be credited something back to my account.

Zackiyahmarie G. 
Rating:
3.0

The only thing that was a problem was the scanning my drivers license it wouldn't scan

BERT G. 
Rating:
5.0

Good service

ARDEN M. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
3.0

Customer did not leave a comment.

LEE H. 
Rating:
2.0

Uhaul over the phone set me up with a discounted price. When I arrived the business had no idea about it and wanted more money . When I was using the truck a d trailer to move out of state the truck was over heating and the trailer chains wouldn't stay in place . After driving it back to the town I lived out of the drop off location charged my card for something I had already paid for days prior. I'm still going through disputes and uhaul is not willing to help with this double charge . There's ZERO communication between the companies who have the trucks and trailers and uhaul themselves . This was a mess of a deal and a bigger headache then it should've been . Moving is already stressful and the last thing anyone needs is more BS added to the struggle . I do not recommend uhaul, not ever again will ever be using this service .

Alfred C. 
Rating:
3.0

Make sure you serve your customers well.

Ronaild R. 
Rating:
5.0

Customer did not leave a comment.

Irene F. 
Rating:
3.0

Customer did not leave a comment.

STEVEN E. 
Rating:
5.0

Friendly and fast help.

Marlon M. 
Rating:
1.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
3.0

Customer did not leave a comment.

Dwight W. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

Edgar O. 
Rating:
5.0

Customer did not leave a comment.

ERNEST M. 
Rating:
5.0

Very effiecient and fast service! They were very helpful through the whole process.

NORA G. 
Rating:
3.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

I was helped by a very knowledgeable and efficient young man. He wore his mask and communicated to me what I needed to know. Would return to this location in the future.

MARK A. 
Rating:
2.0

I was notified prior to scheduled pick up that trailer would not be ready which was OK, but when I did call to confirm pickup the trailer reservation had been canceled and trailer was rented to others. Fortunetly the facility had another one available. When I dropped it off at 3pm, 2 hours from the pick up time which was at 1pm I had to pay an additional days rent. Probably will not ever rent another trailer or truck from Uhaul again. Their loss.....

JASON B. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
5.0

The owner went above and beyond normal service.

MARK B. 
Rating:
1.0

Poor

MICHAEL F. 
Rating:
5.0

Easy drop off fast service out of there in minutes recommend to my friends

Holli C. 
Rating:
3.0

Customer did not leave a comment.

Sharon B. 
Rating:
3.0

The area is in a very poor side of the neighborhood. That should have been my red flag to not rent from this specific location . The truck I rented reeked of marijuana and left my furniture smelling of marijuana as well. I was told I was going to be contacted within 48 hrs and I have yet to receive and contact and I was still charged for the truck rental

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

MARIA V. 
Rating:
3.0

Get more trailers. I had to drive 45 minutes to pick it up even though I reserved it in another town and they never notified me that I couldn't pick it up at where I requested.

Kenneth V. 
Rating:
5.0

Everything went great and easy.

Jon K. 
Rating:
1.0

I picked up the trailer on Wednesday morning. I was told that we could keep it for 48 hrs with no extra charge because they did not need it back until 5/29. We told them we'd have it back today, we didn't need it that long. She asked what time, I said around 11, she gave us until 11:30 am. We had it back at 10:56. She confirmed the price would not change. At drop off she tried to tell me it would be an additional $154. I said for what? She said we were late. I told her she was the one that told us 11:30. That I was not paying another cent. That she told me the final price was $67 and some change when I rented it. She tried to rip us off. I was very stern with her, she got a slight attitude with me and said she would fix it. I'm not a fool, don't play me for one! I will never deal with this location again.

Ann C. 
Rating:
5.0

best place to go. great place and excellent

Vimlesh C. 
Rating:
4.0

Happy friendly people

Tomas S. 
Rating:
5.0

Customer did not leave a comment.

Olga I. 
Rating:
5.0

The couple that helped me were friendly, helpful and understanding.

Lori H. 
Rating:
5.0

Customer did not leave a comment.

mariana M. 
Rating:
5.0

Customer did not leave a comment.

Jaime H. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
3.0

Customer did not leave a comment.

arturo D. 
Rating:
4.0

Very helpful

Caleb E. 
Rating:
5.0

Customer did not leave a comment.

Ivan J. 
Rating:
1.0

The customer service was extremely bad. Very unprofessional. They charged me before I left, then tried to charge me a second time when I dropped the truck off. I had to ask why I was being charged again, apparently they didn't need to take my card again, despite them trying. Staff was very unprofessional. Would NOT recommend this location to anyone.

Christina J. 
Rating:
5.0

Customer did not leave a comment.

Osvaldo B. 
Rating:
2.0

I think the issues started with the scheduling center i called. She assigned the wrong equipment, wrong price and had it set up as a return to same location ( a 5hr round trip with an empty bouncy trailer ), but charged for a one way drop off, and for 2 days when we needed 1 day max. We told her when we would be able to pick up and the workers at the pickup location rudely said we were late, even though it was when i told her we would be picking up. She really wasn't listening to anything i said, just trying to get my cc info. The pick up location wasn't in the best part of town. We weren't able to drop off that night because they had put the wrong drop off location on our order and WE would have had to pay for dropping off where we were supposed to when they messed up and there was noone available to change the order, which made the next day drop off a huge pain.

diana B. 
Rating:
4.0

Customer did not leave a comment.

Seyed a Y. 
Rating:
5.0

The young man who helped me was easy to talk to, gave me extra day for free and extra miles. Thank you for your kindness!

Savanh C. 
Rating:
4.0

Customer did not leave a comment.

Jamie T. 
Rating:
5.0

Customer did not leave a comment.

Herbert W. 
Rating:
5.0

They stayed open late so I could pick up and drop off my rental. Very nice family

Cetrina R. 
Rating:
2.0

The U-Haul franchise owner was very nice but U-Haul's reservation system is seriously broken. Apparently U-Haul has a "critical shortage" of trailers in all of central California. But the reservation system still takes your reservation and gaurantees a trailer!!! The trailer was NOT there when I showed up and due to the "critical shortage" none were available within a 4 hour drive one way!!! If you have a "critical shortage" you should have offered me a discount to bring the trailer back empty.

Grant B. 
Rating:
1.0

I would not recommend 7th street Modesto Ca as a place to rent a UHall from. Very bad area and the office reeked of POT. The staff didn't know what they were doing and very unorganized! It took a half hour for them to figure out the computer system, which they never did. They took a picture of my drivers license with an iPhone, I thought that was odd and I felt very uneasy about my license being on their phone! Probably this all contributed to the fact the were stoned! I felt stoned when I left the office! As for the vehicle, it was a box truck, what can I say...it was clean at least and it drove fine.

Kip W. 
Rating:
5.0

You all did great, we will definitely be using your services again in the near future

kevin S. 
Rating:
5.0

Customer did not leave a comment.

Dolores M. 
Rating:
5.0

They were knowledgeable and helpful

Nate G. 
Rating:
4.0

Customer did not leave a comment.

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

Therese D. 
Rating:
3.0

Clean the vehicle before renting it back out

Charesse C. 
Rating:
5.0

Customer did not leave a comment.

KELLY W. 
Rating:
4.0

You need to enhance your website. Is working very slow.

enrique R. 
Rating:
4.0

Customer did not leave a comment.

Kirk V. 
Rating:
1.0

The staff had absolutely no idea what they were doing. I had to pull out my phone and log in to the uhaul site for EVERYTHING from showing them which truck I rented to correcting their mileage upon return and dropping off the truck.

Jacob K. 
No reviews have been submitted for this location.

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