Customer Reviews for AAA Appliance
(U-Haul Neighborhood Dealer)

718 reviews

5517 Old Redwood Hwy   Santa Rosa, CA 95403
(& Fulton)

(707) 526-9089

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 526-9089

5517 Old Redwood Hwy
Santa Rosa, CA 95403
(& Fulton)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 1 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Rachel M. 
Rating:
5.0

Customer did not leave a comment.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

Blake S. 
Rating:
5.0

I cannot say enough praise and deep heartfelt gratitude for the assistance, support and understanding of my situation. My needs were in constant Flux during the time of my rental and she anticipated that and eased my worries by reassurance and handling any updates to my contract and rental use. Beyond above and downright wonderful soul with great humor. She has my rental every time here on forward.

Jason K. 
Rating:
5.0

Customer did not leave a comment.

Keo H. 
Rating:
5.0

Nothing

Jose M. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
5.0

Nancy helped us with rental, she was really nice and professional. We def will be using this location again. Everything was organized and clean!

Julia A. 
Rating:
5.0

Customer did not leave a comment.

JOE F. 
Rating:
3.0

It would be nice if the gal would return phone messages and open the place up as advertised. There is still a balance showing on my account and it was paid in cash.

Jean H. 
Rating:
5.0

The manager is efficient and very helpful. This location is very convenient and is my go-to location. My reservation was made a few days before and the trailer was waiting for me when I wanted it. Thank you!

Cathleen K. 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Great job!

LESLIE G. 
Rating:
3.0

Clearer instructions for do-it-yourself pick-up: I.E. you need to have the U-haul mobile app downloaded prior to getting keys. Secondly, the truck wasn't swept out.

Melanie S. 
Rating:
5.0

The lady who served was brilliant she explained everything to me and what the whole process involved in getting a car loaded up and trailerd home. U haul shes a keeper ok. Her name escapes me right now.

Nick T. 
Rating:
5.0

Need to change my city of residency to Windsor Ca instead of what's on my invoice.

Eric D. 
Rating:
5.0

Nancy was very helpful I had to cancel my rescue several times n she made sure I got my heavy duty trailer when I needed it !!! Thank You Nancy!!!

VINCENT A. 
Rating:
5.0

I rented a car hauler and had a hard time finding it on your website didn't really pop up like the other trailer options

Craig K. 
Rating:
4.0

Customer did not leave a comment.

John A. 
Rating:
3.0

The truck was obviously not cleaned, because I found beer bottles and sticky spots in the truck, which was no big deal but made me concerned I would be liable, so I cleaned it myself before I got on the road. Also there was just a lot of confusing and conflicting info about all the different quotes and charges I was offered. I've learned in the 3 or 4 times I've dealt with Uhaul now, you will ALWAYS wind up paying more than you budget or are quoted.

Polly H. 
Rating:
1.0

Uhaul was handed over with no gas with a note stating “sorry for the uhaul not having any gas”. We ordered moving blankets that were also not provided.

Alejandro A. 
Rating:
5.0

Love this location, always helpful and friendly.

KrystalAnn R. 
Rating:
3.0

Very accessible location! Nancy was very helpful

Emily M. 
Rating:
5.0

The lady at AAA APPLIANCE and Uhaul Center was very accommodating and easy to talk to. Would definitely recommend her and use her again!

Joanne C. 
Rating:
5.0

Customer did not leave a comment.

Geo V. 
Rating:
1.0

Before our reservation, we were told last minute that the truck will have to be picked up at a different location further away. This made us go over our mileage. No compensation was offered. I then received a call from a person at this location questioning me as to why I am one-waying the truck. I explained my situation, and the person still could not understand why we were going one-way. Specifically told the person we purchase a home, and will not need to come back as we would be wasting a hour there and back. Person still was asking and saying we would save money coming back, etc. I do not think person was listening. During the self-inspection the the truck, it was dirty inside the truck. Carpet was dirty, drinks inside truck, store receipts from previous renters, and there was a red clay or sand in the cab of the truck. The driver side reverse light was out too. Very unsanitary if we are in a pandemic.

Jasmin F. 
Rating:
5.0

Return via app as location was closed

Geo V. 
Rating:
4.0

Customer did not leave a comment.

KENNETH P. 
Rating:
3.0

The trailer got a flat tire, then Uhaul sent out an incompetent service person who put a defective tire on a loaded trailer and 30 miles later it went flat and when I pulled off the road the axle broke. I was told the company would send movers to help me. Then I was told I had to call moving companies myself. Then hours later I was told they Uhaul couldn't provide help. I'm a senior citizen and I had to move everything myself after spending hours on the phone talking to different people. The trailer had to be towed and so I never saw the drop off location. Over two weeks later someone called and asked how my experience was. I provided my “experience” several times over the two days that this all happened and just today…two weeks later I received a response.

Darryl Z. 
Rating:
5.0

Customer did not leave a comment.

kate R. 
Rating:
5.0

Nancy is always helpful and funny.

tim B. 
Rating:
5.0

Very kind service.

varsh F. 
Rating:
5.0

Nancy was a pleasure to deal! Straight shooter and no BS! Lol

Michael A. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
4.0

Was a nice rental.

Mike G. 
Rating:
5.0

Customer did not leave a comment.

jacque H. 
Rating:
1.0

I couldn't find pickup my truck link online to get started. The cab was dirty. The back had moldy walls inside. The vehicle had a dead battery The vehicle didn't have enough gas to get to where I was going.

Clara F. 
Rating:
3.0

My 15' truck - the roll up door was open and it had a lot of crap in there as if somebody had slept there. Also the cab smelled like wet dog. This is the second time I've rented from this location in the past few weeks. The first time around everything was perfect and clean. Not this time.

JASON W. 
Rating:
5.0

Customer did not leave a comment.

Steve P. 
Rating:
4.0

Customer did not leave a comment.

Corey P. 
Rating:
5.0

I love this UHaul location! Friendly and experienced staff, easy access and none of the chaos you find at other local Uhaul dealers. AAA Appliance FTW every time!!

Tina M. 
Rating:
3.0

Customer did not leave a comment.

Noah K. 
Rating:
5.0

The inside of the box had not been swept out.

Chris B. 
Rating:
3.0

Clear and straightforward compared to the pick up location. Basic and fine.

David B. 
Rating:
5.0

Customer did not leave a comment.

Crystal S. 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
1.0

Horrible stench in the vehicle, vehicle was filthy. Broken mirror (shattered side mirror) made vehicle unsafe. No one was there when we returned the vehicle. Overcharged us for toll charges and are still charging us two months later. Horrible company.

Tiffanhy C. 
Rating:
5.0

Location was great. Clerk was very nice and helpful. The wiring harness for the trailer had a bent prong when I plugged it in at the pick up location. Once I made it to willows and turned the vehicle off and back on I had no trailer lights. The harness blew a fuse on my vehicle and I had to buy a new harness and replace the fuse. Once I replaced the fuse the original harness was not sending power to the trailer at all. I left the new harness on the trailer for you.

William F. 
Rating:
4.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Bruce M. 
Rating:
5.0

Excellent customer service very nice lady with excellent prices

marlo P. 
Rating:
5.0

The owner is super nice lady! Even the local schedule Manager change my appointment location without my permission, this lady still be able to help me finish my task today. Many thanks.

LIHE W. 
Rating:
3.0

Just wish they had better hours.

Thomas T. 
Rating:
1.0

There was no one to assist removing the trailer and no jack on the front of the trailer either. It required us to have another person from the office drive over to the location to remove the trailer. We will not rent from this location again.

CHARLES A. 
Rating:
1.0

Nothing was done correctly! From the dates requested to the pickup location requested! What a waste of time!

Margaret M. 
Rating:
4.0

Customer did not leave a comment.

SALLY E. 
Rating:
5.0

Customer did not leave a comment.

Melanie S. 
Rating:
4.0

Customer did not leave a comment.

Richard B. 
Rating:
3.0

The woman, who worked there, acted as if I was interrupting her time to read the paper. She also had no clue where to find the wiring plug to hook up the lights on the trailer, I had to get down to search for it, and found it in an obvious place, near the license plate.

Susan H. 
Rating:
5.0

Customer did not leave a comment.

Harvey S. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

The location is fantastic, and the owner who oversees the rental process is truly stellar. I've rented from this location a number of times, and each rental has been a positive experience. The trucks are clean, the process smooth from beginning to end. To offer a constructive suggestion the UHaul app is quite clunky - too many quirks, and too much time is required to navigate through the solo pick up process.

TIFFANY L. 
Rating:
5.0

Great service.

Antonio G. 
Rating:
1.0

Dirty stained truck. 19.95$ for base rental fee but was charged 119$ for bad rental fee without miles. Absolute scammers.

Vincent O. 
Rating:
5.0

Customer did not leave a comment.

Ronald A. 
Rating:
3.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Fast easy and friendly!

enrique V. 
Rating:
5.0

You did a great job! Thanks for your curtesy! Days got mixed up, but you let us have it a day early because of the long drive! Thanks so much!

Judy S. 
Rating:
5.0

Just keep up the good work!

Robin K. 
Rating:
1.0

Equipment missing from 24/7 request - no hand truck. Place closed, so couldn't request. Had to grab one from Home Depot. Will need to demand refund of unused equipment later. Also had unrequested car dolly hitched to trailer - had to detach to make use of rental. Based on ketchup packets and other debris in rental, the truck's last user had... McDonald's.

Hung T. 
Rating:
4.0

All good!

Robert J. 
Rating:
4.0

Quick pick up process, very friendly staff, pleasant experience, doesn't get any better.

Peter W. 
Rating:
5.0

Customer did not leave a comment.

CARLOS HENRIQUE P. 
Rating:
5.0

Great service, vehicle, price. It just came in so the dealer did not have time to wash it but it worked well for what I needed.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

Jerry D. 
Rating:
5.0

Good outfit, nice doing business with you and I'll be using your services again soon

James M. 
Rating:
5.0

Nancy provides excellent customer service. Highly recommend renting a truck from this location.

Derek G. 
Rating:
5.0

The rental process was easy to do online and check in process was great too. The owner was very polite and informed us that the truck had some debris and damage to the rear bumper from the previous people, which posed a little trouble getting the tailgate down but we got it down with a little finagling. She even reimbursed me for filling up the truck with a 1/4 tank of gas, which was greatly appreciated.

Sarah P. 
Rating:
5.0

Super easy!

Aaron C. 
Rating:
5.0

Customer did not leave a comment.

Samantha K. 
Rating:
5.0

The service here was great.

shannon C. 
Rating:
5.0

Customer did not leave a comment.

John O. 
Rating:
5.0

Customer did not leave a comment.

thomas B. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
4.0

Was closed on Sunday, so I did not interact with staff. Location and lot were relatively small, and there was scrap metal and junk appliances sitting in the parking lot.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

Weber S. 
Rating:
5.0

Nancy was very helpful and a good person to work with on the rental. No problems. Very accommodating

Bill M. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Best owner and personnel of the, all. Go here for your needs.

MARK G. 
Rating:
2.0

Trucks should be clean. Before pick up. Also this truck had smell of pot. Wasn't pleasant.

Patricia H. 
Rating:
5.0

Customer did not leave a comment.

Denise Z. 
Rating:
5.0

Nothing! Easy, smooth process. On-line reservation was simple. Nancy was nice and efficient.

Kristin S. 
Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

You've done an awesome job and the lady that helped me with questions I had about the self rent application was very nice and answered me with the info I needed. Thanks U-Haul and AAA Appliances! I will definitely rent again next time I need a truck!!

Michelle J. 
Rating:
3.0

Customer did not leave a comment.

Dale R. 
Rating:
5.0

Customer did not leave a comment.

Aaron D. 
Rating:
5.0

The Uhaul rep was very kind and took time to explain everything to me.

GARIN B. 
Rating:
5.0

Customer did not leave a comment.

Zachary R. 
Rating:
1.0

Customer did not leave a comment.

Angeleah J. 
No reviews have been submitted for this location.

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