Customer Reviews for AAA Loans LLC
(U-Haul Neighborhood Dealer)

331 reviews

1212 Fleming St   Garden City, KS 67846

(620) 275-2754

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(620) 275-2754

1212 Fleming St
Garden City, KS 67846

Services at this Location:

Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendliest and most helpful couple in the rental business 😄! Minor intermittent wiring problem with the lights was quickly remedied with a change of wiring lead and we were on our way. Trailer pulled easily and got the job done 👍👍👍👍👍

Mandrup S. 
Rating:
5.0

None

Robert F. 
Rating:
3.0

Customer did not leave a comment.

Gregory H. 
Rating:
5.0

Customer did not leave a comment.

Darren S. 
Rating:
4.0

Thanks 👍👍👍👍

FRANCISCO C. 
Rating:
5.0

We liked that Tupi could see the equipment available to purchase or borrow! Things that you don't think about that you might need especially boxes of different sizes! Thanks for this service!

Mary S. 
Rating:
5.0

Very well maintained vehicle. Smooth ride

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

Rito H. 
Rating:
5.0

Customer did not leave a comment.

Liliana R. 
Rating:
4.0

Customer did not leave a comment.

CRYSTAL H. 
Rating:
2.0

The man who help us during the return was rude.

Richard S. 
Rating:
1.0

They were rude. Said they didn't have dollies and blankets. When I walked in they did. Returned it early and got no refund. Had to drive an hour out of my way to pick it up and another hour out of my way to pick up my vehicle and another hour back to Dighton. When I asked the guy at the counter to help me find which uhaul was mine he was very rude and said here is the number of the u haul you need. I was in a walking boot because I broke my foot previously and they didn't even care to help. Lower miles and Returned two days early and no refund. But boy if we would have been late we would have been charged. Both Dighton and Scott city have unhaul places but I had to drive an hour out of my way. Plain ridiculousness.

Heather W. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
3.0

Need to add jacks to larger trailers or make sure the person renting trailer is able to help lift tongue to place on vehicle.,

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Dennis R D. 
Rating:
5.0

Nice people. Very fast

OSVALDO F. 
Rating:
5.0

Customer did not leave a comment.

Genea L. 
Rating:
5.0

Customer did not leave a comment.

Jim A. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
3.0

Customer did not leave a comment.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Nathan S. 
Rating:
3.0

Customer did not leave a comment.

Ron K. 
Rating:
3.0

Self drop off cant rate the location

MATTHEW B. 
Rating:
3.0

Truck smelled heavily of tabaco smoke. The trailer had a bald tire and when asked to switch for another trailer the clerk appeared upset and stated that it would get me to my destination approximately 1,000 miles away and also stated that I had insurance anyway. I advised the clerk that it appeared unsafe and was not trying to cause an accident and the clerk appeared to get more upset and appeared to demand the keys to switch the trailer. The clerk pulled up to another trailer and did not appear to check the the trailer as I missed and later found one of the trailer straps was torn.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

Byron C. 
Rating:
5.0

Customer did not leave a comment.

Joey B. 
Rating:
5.0

Owners very friendly.

Babette D. 
Rating:
5.0

Customer did not leave a comment.

NOLAN D. 
Rating:
1.0

Clean the trucks before the next customer rents it. The windshield was horribly dirty, and then you charged ME for cleaning! I cleaned the back of the the truck and kept the cab clean. But I'm not going out of my way to clean the inside of the windshield when it was given to me that way.

Daniel Z. 
Rating:
5.0

Customer did not leave a comment.

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Wesley B. 
Rating:
5.0

Customer service is outstanding. Personable, friendly, willing to help, pleasant, and assured I had everything I would need. Thank you for being there for us!!

Gretchen D. 
Rating:
5.0

He hooked the trailer up for us, made sure lights worked, and reviewed the inside for us as well.

Sorelle G. 
Rating:
3.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

Customer did not leave a comment.

Alanda E. 
Rating:
1.0

The guy is super rude. I made a reservation 2 weeks in advance yet 2 days before my pickup I was told the truck I reserved wasnt going to be available.

Cristina S. 
Rating:
5.0

The right break lights are out.

Alicia H. 
Rating:
5.0

Very pleased.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Luz R. 
Rating:
5.0

Customer did not leave a comment.

BILL N. 
Rating:
5.0

Everything went great

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

Brent F. 
Rating:
5.0

Customer did not leave a comment.

Tommy B. 
Rating:
3.0

Customer did not leave a comment.

FRANK T. 
Rating:
5.0

Customer did not leave a comment.

Joel P. 
Rating:
3.0

The interior of the cab was dirty with leftover trash from the previous customer. The inside of the truck was so dirty, we had to sweep out the trash, mud, and sand before we loaded anything into it. The price was much higher than the U-Haul quote on line.

Sidni M. 
Rating:
5.0

Customer did not leave a comment.

rodney W. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
5.0

Work more on that reservation

Nimo M. 
Rating:
3.0

Customer service was good. Only problem was the price was higher than what internet site said.

Bradley H. 
Rating:
4.0

Customer did not leave a comment.

Sidni M. 
Rating:
5.0

I returned the trailer outside of hours so really did not see the location inside as I just left the trailer in the parking lot, but when I called the number on the door, they took care of me and the drop off went smoothly. Location was easy to find and large lot made it easy to drop off..

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
3.0

Mobile Pick-Up & Drop-Off.

Brandi C. 
Rating:
5.0

Your customer service on the phone sucks. The store I had to drop off at was closed and the return online was not working. My wife and I were standing there in 104 degree heat and it took 3 different people on the phone plus a manager to finally help us. You guys are awfull and I will never use you again. Maybe you should stand in a 104 degree heat and talk to four morons and see how you feel. But you probably won't even read this and will be as useless as the people on the phone who almost caused us to have heat stroke. Your lucky I completed the return properly

Steven P. 
Rating:
5.0

Loading it was hell, pulling it behind my truck was easy and smooth.

Jay B. 
Rating:
5.0

Customer did not leave a comment.

Victor M P. 
Rating:
5.0

Customer did not leave a comment.

MARTIN S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey K. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
4.0

Make sure the tires are in good shape.

Max and Traci B. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Can't think of a thing. Great experience.

Kevin S. 
Rating:
4.0

Returned equipment early, but was charged full price.

Sidni M. 
Rating:
3.0

The people that run this place are very nice but upon getting the truck and leaving right after they closed we realized very soon that the truck had major mechanical problems it had a severe misfire and the exhaust was not connected we almost thought the catalytic converters have been cut off because it was so loud when we called roadside assistance they were supposed to come to our house and fix it before we left down the next morning at 6 they called us about an hour and a half later and said they wouldn't be able to come to us and help us that we had to bring it to them and it was already 8 or 9 at night and I have children I can't just go sit at the truck stop and wait on them to fix a vehicle that should have been maintained before I picked it up. And then they wanted to know if we would just wait till the next day and switch trucks well we couldn't do that we had people signed up to help us move and the place wasn't going to be open till 4 hours after we planned on leaving so we used the truck we had the guys ended up having an exhaust leak come into the cab the whole entire trip of a 2-hour Drive needless to say roadside assistance was worthless I don't know why I was charged for it if they wouldn't come and help and it was a horrible experience overall I don't feel like I should have been charged the whole $676 but nobody offered to make anything right.

jasmin P. 
Rating:
1.0

The professionalism of this place was rude and not helpful. They charged me for an extra day and mileage when my contract clearly stated 2 days and 375 miles. The gentleman never came out to inspect the uhaul with me. This is the second time that they have charged me for unnecessary fees.

Vita D. 
Rating:
5.0

Service was great!

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Ruth G. 
Rating:
4.0

Customer did not leave a comment.

Kattie J. 
Rating:
5.0

Customer did not leave a comment.

christopher T. 
Rating:
1.0

Rude ppl

MARGARITA O. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
1.0

no longer with the company

Randy W. 
Rating:
5.0

Thank you for all your help!

Julie R. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

LEXI P. 
Rating:
5.0

Customer did not leave a comment.

Gerald W. 
Rating:
5.0

Very helpful, friendly and professional 10 of 10

JOEL P. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Erin G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
5.0

Great Customer service. Large parking lot making it easy to back up and attach the trailer. Easy equipment return through the Uhaul App, when returning equipment after store hours.

Erin G. 
Rating:
5.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Daryl R. 
Rating:
5.0

Customer did not leave a comment.

DARIN B. 
Rating:
5.0

Customer did not leave a comment.

Gretchen D. 
Rating:
3.0

Customer did not leave a comment.

Nikki B. 
Rating:
3.0

prior to this drop off went in to ask question and was told that didn't open until 10 not helpful at all left store very disappointed. the door was not locked so I was able to walk in.

vernon S. 
Rating:
5.0

The light for the back of the truck did not work

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

lonnie R. 
Rating:
3.0

Need to get a selection of equipment for this site to use. Had to travel 73 miles one way to get truck, now I have to travel another 50 miles to get a trailer to use. Both locations that I am picking up the equipment at are smaller population than Garden City, Kansas which does not either pieces of equipment that I reserved.

Jerry R. 
Rating:
3.0

Customer did not leave a comment.

Alejandra R. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

Customer did not leave a comment.

Gretchen D. 
No reviews have been submitted for this location.

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